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FrontendAdmin

Events###Appointment

List of all appointment events to be displayed in the GUI.

This setting can not be deactivated.

Default value:

---
- AppointmentCreate
- AppointmentUpdate
- AppointmentDelete
- AppointmentNotification

Events###Article

List of all article events to be displayed in the GUI.

This setting can not be deactivated.

Default value:

---
- ArticleCreate
- ArticleUpdate
- ArticleSend
- ArticleBounce
- ArticleAgentNotification
- ArticleCustomerNotification
- ArticleAutoResponse
- ArticleFlagSet
- ArticleFlagDelete
- ArticleCustomerFlagSet
- ArticleCustomerFlagDelete
- ArticleAgentNotification
- ArticleCustomerNotification
- ArticleEmailSendingQueued
- ArticleEmailSendingSent
- ArticleEmailSendingError

Events###Calendar

List of all calendar events to be displayed in the GUI.

This setting can not be deactivated.

Default value:

---
- CalendarCreate
- CalendarUpdate

Events###CustomerCompany

List of all CustomerCompany events to be displayed in the GUI.

This setting can not be deactivated.

Default value:

---
- CustomerCompanyAdd
- CustomerCompanyUpdate

Events###CustomerUser

List of all CustomerUser events to be displayed in the GUI.

This setting can not be deactivated.

Default value:

---
- CustomerUserAdd
- CustomerUserUpdate

Events###DynamicField

List of all DynamicField events to be displayed in the GUI.

This setting can not be deactivated.

Default value:

---
- DynamicFieldAdd
- DynamicFieldUpdate
- DynamicFieldDelete

Events###LinkObject

List of all LinkObject events to be displayed in the GUI.

This setting can not be deactivated.

Default value:

---
- LinkObjectLinkAdd
- LinkObjectLinkDelete

Events###Package

List of all Package events to be displayed in the GUI.

This setting can not be deactivated.

Default value:

---
- PackageInstall
- PackageReinstall
- PackageUpgrade
- PackageUninstall

Events###Queue

List of all queue events to be displayed in the GUI.

This setting can not be deactivated.

Default value:

---
- QueueCreate
- QueueUpdate

Events###Ticket

List of all ticket events to be displayed in the GUI.

This setting can not be deactivated.

Default value:

---
- TicketCreate
- TicketDelete
- TicketTitleUpdate
- TicketUnlockTimeoutUpdate
- TicketQueueUpdate
- TicketTypeUpdate
- TicketServiceUpdate
- TicketSLAUpdate
- TicketCustomerUpdate
- TicketPendingTimeUpdate
- TicketLockUpdate
- TicketArchiveFlagUpdate
- TicketStateUpdate
- TicketOwnerUpdate
- TicketResponsibleUpdate
- TicketPriorityUpdate
- HistoryAdd
- HistoryDelete
- TicketAccountTime
- TicketMerge
- TicketSubscribe
- TicketUnsubscribe
- TicketFlagSet
- TicketCustomerFlagSet
- TicketFlagDelete
- TicketCustomerFlagDelete
- EscalationResponseTimeNotifyBefore
- EscalationUpdateTimeNotifyBefore
- EscalationSolutionTimeNotifyBefore
- EscalationResponseTimeStart
- EscalationUpdateTimeStart
- EscalationSolutionTimeStart
- EscalationResponseTimeStop
- EscalationUpdateTimeStop
- EscalationSolutionTimeStop
- NotificationNewTicket
- NotificationFollowUp
- NotificationLockTimeout
- NotificationOwnerUpdate
- NotificationResponsibleUpdate
- NotificationAddNote
- NotificationMove
- NotificationPendingReminder
- NotificationEscalation
- NotificationEscalationNotifyBefore
- NotificationServiceUpdate
- NotificationSLAUpdate

FrontendAdminModuleRegistration

Frontend::Module###Admin

Frontend module registration for the agent interface.

Default value:

---
Description: Admin Area.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: ''

Frontend::Module###AdminACL

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Access Control Lists (ACL)

Frontend::Module###AdminAppointmentCalendarManage

Frontend module registration for the agent interface.

Default value:

---
Description: Calendar manage screen.
Group:
- admin
GroupRo: []
NavBarName: Calendar
Title: Manage Calendars

Frontend::Module###AdminAppointmentNotificationEvent

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Appointment Notifications

Frontend::Module###AdminAttachment

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Attachments

Frontend::Module###AdminAutoResponse

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Auto Responses

Frontend::Module###AdminChatChannel

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Chat Channels

Frontend::Module###AdminCloudServiceSMS

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: SMS

Frontend::Module###AdminCloudServices

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Cloud Services

Frontend::Module###AdminCommunicationLog

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Communication Log GUI

Frontend::Module###AdminContactWithData

Frontend module registration for the agent interface.

Default value:

---
Description: Admin contact with data.
Group:
- admin
GroupRo: []
NavBarName: Ticket
Title: Admin Contact With Data

Frontend::Module###AdminCredential

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Credentials

Frontend::Module###AdminCredentialBasicAuth

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Credential BasicAuth Backend GUI

Frontend::Module###AdminCredentialCertificate

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Credential Certificate Backend GUI

Frontend::Module###AdminCredentialOAuth2Google

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Credential OAuth2 Google Backend GUI

Frontend::Module###AdminCredentialOAuth2MicrosoftGraphApp

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Credential OAuth2 MicrosoftGraphApp Backend GUI

Frontend::Module###AdminCredentialOAuth2MicrosoftGraphUser

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Credential OAuth2 MicrosoftGraphUser Backend GUI

Frontend::Module###AdminCustomPage

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Admin Custom Page

Frontend::Module###AdminCustomerCompany

Frontend module registration for the agent interface.

Default value:

---
Description: Edit Customer Companies.
Group:
- admin
- users
GroupRo: []
NavBarName: Customers
Title: Customer Companies

Frontend::Module###AdminCustomerGroup

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Customers ↔ Groups

Frontend::Module###AdminCustomerUser

Frontend module registration for the agent interface.

Default value:

---
Description: Edit Customer Users.
Group:
- admin
- users
GroupRo: []
NavBarName: Customers
Title: Customer Users

Frontend::Module###AdminCustomerUserCustomer

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Customer Users ↔ Customers

Frontend::Module###AdminCustomerUserGroup

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Customer Users ↔ Groups

Frontend::Module###AdminCustomerUserService

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Customer Users ↔ Services

Frontend::Module###AdminDynamicField

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Dynamic Fields GUI

Frontend::Module###AdminDynamicFieldCheckbox

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Dynamic Fields Checkbox Backend GUI

Frontend::Module###AdminDynamicFieldContactWithData

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Dynamic Fields Contact Data Backend GUI

Frontend::Module###AdminDynamicFieldDateTime

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Dynamic Fields Date Time Backend GUI

Frontend::Module###AdminDynamicFieldDropdown

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Dynamic Fields Drop-down Backend GUI

Frontend::Module###AdminDynamicFieldInvalid

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Dynamic Fields Invalid Backend GUI

Frontend::Module###AdminDynamicFieldMultiselect

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Dynamic Fields Multiselect Backend GUI

Frontend::Module###AdminDynamicFieldText

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Dynamic Fields Text Backend GUI

Frontend::Module###AdminEmail

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Admin Notification

Frontend::Module###AdminExternalHomePage

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Admin External Home Page

Frontend::Module###AdminExternalLayout

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Admin External Interface Layout

Frontend::Module###AdminGenericAgent

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: GenericAgent

Frontend::Module###AdminGenericInterfaceDebugger

Frontend module registration for the agent interface.

Default value:

---
Description: Admin
Group:
- admin
GroupRo: []
NavBarName: ''
Title: GenericInterface Debugger GUI

Frontend::Module###AdminGenericInterfaceErrorHandlingDefault

Frontend module registration for the agent interface.

Default value:

---
Description: Admin
Group:
- admin
GroupRo: []
NavBarName: ''
Title: GenericInterface ErrorHandling GUI

Frontend::Module###AdminGenericInterfaceErrorHandlingRequestRetry

Frontend module registration for the agent interface.

Default value:

---
Description: Admin
Group:
- admin
GroupRo: []
NavBarName: ''
Title: GenericInterface ErrorHandling GUI

Frontend::Module###AdminGenericInterfaceInvokerDefault

Frontend module registration for the agent interface.

Default value:

---
Description: Admin
Group:
- admin
GroupRo: []
NavBarName: ''
Title: GenericInterface Invoker GUI

Frontend::Module###AdminGenericInterfaceInvokerEvent

Frontend module registration for the agent interface.

Default value:

---
Description: Admin
Group:
- admin
GroupRo: []
NavBarName: ''
Title: GenericInterface Invoker Event GUI

Frontend::Module###AdminGenericInterfaceMappingSimple

Frontend module registration for the agent interface.

Default value:

---
Description: Admin
Group:
- admin
GroupRo: []
NavBarName: ''
Title: GenericInterface Web Service Mapping GUI

Frontend::Module###AdminGenericInterfaceMappingXSLT

Frontend module registration for the agent interface.

Default value:

---
Description: Admin
Group:
- admin
GroupRo: []
NavBarName: ''
Title: GenericInterface Web Service Mapping GUI

Frontend::Module###AdminGenericInterfaceOperationDefault

Frontend module registration for the agent interface.

Default value:

---
Description: Admin
Group:
- admin
GroupRo: []
NavBarName: ''
Title: GenericInterface Operation GUI

Frontend::Module###AdminGenericInterfaceOperationRPC

Frontend module registration for the agent interface.

Default value:

---
Description: Admin
Group:
- admin
GroupRo: []
NavBarName: ''
Title: GenericInterface RPC Operation GUI

Frontend::Module###AdminGenericInterfaceTransportHTTPREST

Frontend module registration for the agent interface.

Default value:

---
Description: Admin
Group:
- admin
GroupRo: []
NavBarName: ''
Title: GenericInterface TransportHTTPREST GUI

Frontend::Module###AdminGenericInterfaceTransportHTTPSOAP

Frontend module registration for the agent interface.

Default value:

---
Description: Admin
Group:
- admin
GroupRo: []
NavBarName: ''
Title: GenericInterface TransportHTTPSOAP GUI

Frontend::Module###AdminGenericInterfaceWebservice

Frontend module registration for the agent interface.

Default value:

---
Description: Admin
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: GenericInterface Web Service GUI

Frontend::Module###AdminGenericInterfaceWebserviceHistory

Frontend module registration for the agent interface.

Default value:

---
Description: Admin
Group:
- admin
GroupRo: []
NavBarName: ''
Title: GenericInterface Web Service History GUI

Frontend::Module###AdminGroup

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Groups

Frontend::Module###AdminInit

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Initialization

Frontend::Module###AdminLog

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: System Log

Frontend::Module###AdminMailAccount

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Mail Accounts

Frontend::Module###AdminNotificationEvent

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Ticket Notifications

Frontend::Module###AdminPGP

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: PGP Key Management

Frontend::Module###AdminPackageManager

Frontend module registration for the agent interface.

Default value:

---
Description: Software Package Manager.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Package Manager

Frontend::Module###AdminPerformanceLog

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Performance Log

Frontend::Module###AdminPostMasterFilter

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: PostMaster Filters

Frontend::Module###AdminPriority

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Priorities

Frontend::Module###AdminProcessManagement

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Process Management

Frontend::Module###AdminProcessManagementActivity

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Process Management Activity GUI

Frontend::Module###AdminProcessManagementActivityDialog

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Process Management Activity Dialog GUI

Frontend::Module###AdminProcessManagementPath

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Process Management Path GUI

Frontend::Module###AdminProcessManagementSequenceFlow

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Process Management Sequence Flow GUI

Frontend::Module###AdminProcessManagementSequenceFlowAction

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Process Management Sequence Flow Action GUI

Frontend::Module###AdminQueue

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Queues

Frontend::Module###AdminQueueAutoResponse

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Queues ↔ Auto Responses

Frontend::Module###AdminQueueSMSTemplates

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: SMS Templates ↔ Queues

Frontend::Module###AdminQueueTemplates

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Templates ↔ Queues

Frontend::Module###AdminRegistration

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: System Registration

Frontend::Module###AdminRole

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Roles

Frontend::Module###AdminRoleGroup

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Roles ↔ Groups

Frontend::Module###AdminRoleUser

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Agents ↔ Roles

Frontend::Module###AdminSLA

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Service Level Agreements

Frontend::Module###AdminSMIME

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: S/MIME Management

Frontend::Module###AdminSMSTemplate

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: SMS Templates

Frontend::Module###AdminSalutation

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Salutations

Frontend::Module###AdminSelectBox

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: SQL Box

Frontend::Module###AdminService

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Services

Frontend::Module###AdminServiceCatalogue

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Admin Customer Service Catalogue.

Frontend::Module###AdminServiceCatalogueCategories

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Admin Customer Service Catalogue Categories

Frontend::Module###AdminServiceCatalogueItems

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Admin Customer Service Catalogue Items

Frontend::Module###AdminSession

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Session Management

Frontend::Module###AdminSignature

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Signatures

Frontend::Module###AdminState

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: States

Frontend::Module###AdminSupportDataCollector

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Support Data Collector

Frontend::Module###AdminSystemAddress

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Email Addresses

Frontend::Module###AdminSystemConfiguration

Frontend module registration for the agent interface.

This setting can not be deactivated.

Default value:

---
Description: Admin.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: System Configuration

Frontend::Module###AdminSystemConfigurationDeployment

Frontend module registration for the agent interface.

Default value:

---
Description: Manage System Configuration Deployments.
Group:
- admin
- users
GroupRo: []
NavBarName: SystemConfiguration
Title: System Configuration Deployment

Frontend::Module###AdminSystemConfigurationGroup

Frontend module registration for the agent interface.

This setting can not be deactivated.

Default value:

---
Description: Admin.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: System Configuration Group

Frontend::Module###AdminSystemMaintenance

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: System Maintenance

Frontend::Module###AdminTemplate

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Templates

Frontend::Module###AdminTemplateAttachment

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Templates ↔ Attachments

Frontend::Module###AdminType

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Types

Frontend::Module###AdminUser

Frontend module registration for the agent interface.

Default value:

---
Description: Create and manage agents.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Agents

Frontend::Module###AdminUserGroup

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Agents ↔ Groups

Frontend::Module###AgentDaemonInfo

Frontend module registration for the agent interface.

Default value:

---
Description: Admin
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Shows information on how to start OTRS Daemon

Frontend::NavBarModule###11-AdminContactWithData

Agent frontend module registration (disable ‘Edit contacts with data’ link if if there is no source field configured).

Default value:

---
Module: Kernel::Output::HTML::NavBar::AdminContactWithData

FrontendAdminModuleRegistrationAdminOverview

Frontend::NavigationModule###Admin

Admin area navigation for the agent interface.

Default value:

---
Block: ''
Description: Admin modules overview.
Group:
- admin
GroupRo: []
IconBig: ''
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: ''

Frontend::NavigationModule###AdminACL

Admin area navigation for the agent interface.

Default value:

---
Block: Automation
Description: Configure and manage ACLs.
Group:
- admin
GroupRo: []
IconBig: fa-check-square-o
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Access Control Lists (ACL)

Frontend::NavigationModule###AdminAppointmentCalendarManage

Admin area navigation for the agent interface.

Default value:

---
Block: Administration
Description: Create and manage calendars.
Group:
- admin
GroupRo: []
IconBig: fa-calendar
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Calendars

Frontend::NavigationModule###AdminAppointmentNotificationEvent

Admin area navigation for the agent interface.

Default value:

---
Block: Communication
Description: Create and manage appointment notifications.
Group:
- admin
GroupRo: []
IconBig: fa-bell-o
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Appointment Notifications

Frontend::NavigationModule###AdminAttachment

Admin area navigation for the agent interface.

Default value:

---
Block: Ticket
Description: Create and manage attachments.
Group:
- admin
GroupRo: []
IconBig: fa-paperclip
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Attachments

Frontend::NavigationModule###AdminAutoResponse

Admin area navigation for the agent interface.

Default value:

---
Block: Ticket
Description: Create and manage responses that are automatically sent.
Group:
- admin
GroupRo: []
IconBig: fa-reply
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Auto Responses

Frontend::NavigationModule###AdminChatChannel

Admin area navigation for the agent interface.

Default value:

---
Block: Administration
Description: Create and manage chat channels.
Group:
- admin
GroupRo: []
IconBig: fa-comments-o
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Chat Channels

Frontend::NavigationModule###AdminCloudServices

Admin area navigation for the agent interface.

Default value:

---
Block: OTRSGroup
Description: Manage OTRS Group cloud services.
Group:
- admin
GroupRo: []
IconBig: fa-cloud
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Cloud Services

Frontend::NavigationModule###AdminCommunicationLog

Admin area navigation for the agent interface.

Default value:

---
Block: Communication
Description: Display communication log entries.
Group:
- admin
GroupRo: []
IconBig: fa-table
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Communication Log

Frontend::NavigationModule###AdminCredential

Navigation module for the administrator interface.

Default value:

---
Block: Communication
Description: Create and manage credentials.
Group:
- admin
GroupRo: []
IconBig: fa-credit-card
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Credentials

Frontend::NavigationModule###AdminCustomPage

Admin area navigation for the agent interface.

Default value:

---
Block: External
Description: Manage Custom Pages.
Group:
- admin
GroupRo: []
IconBig: fa-file-text-o
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Custom Pages

Frontend::NavigationModule###AdminCustomerCompany

Admin area navigation for the agent interface.

Default value:

---
Block: Users
Description: Create and manage customers.
Group:
- admin
- users
GroupRo: []
IconBig: fa-building-o
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Customers

Frontend::NavigationModule###AdminCustomerGroup

Admin area navigation for the agent interface.

Default value:

---
Block: Users
Description: Link customers to groups.
Group:
- admin
GroupRo: []
IconBig: fa-building-o
IconSmall: fa-users
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Customers ↔ Groups

Frontend::NavigationModule###AdminCustomerUser

Admin area navigation for the agent interface.

Default value:

---
Block: Users
Description: Create and manage customer users.
Group:
- admin
- users
GroupRo: []
IconBig: fa-male
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Customer Users

Frontend::NavigationModule###AdminCustomerUserCustomer

Admin area navigation for the agent interface.

Default value:

---
Block: Users
Description: Link customer users to customers.
Group:
- admin
GroupRo: []
IconBig: fa-male
IconSmall: fa-building-o
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Customer Users ↔ Customers

Frontend::NavigationModule###AdminCustomerUserGroup

Admin area navigation for the agent interface.

Default value:

---
Block: Users
Description: Link customer users to groups.
Group:
- admin
GroupRo: []
IconBig: fa-male
IconSmall: fa-users
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Customer Users ↔ Groups

Frontend::NavigationModule###AdminCustomerUserService

Admin area navigation for the agent interface.

Default value:

---
Block: Users
Description: Link customer users to services.
Group:
- admin
GroupRo: []
IconBig: fa-male
IconSmall: fa-wrench
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Customer Users ↔ Services

Frontend::NavigationModule###AdminDynamicField

Admin area navigation for the agent interface.

Default value:

---
Block: Automation
Description: Create and manage dynamic fields.
Group:
- admin
GroupRo: []
IconBig: fa-align-left
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Dynamic Fields

Frontend::NavigationModule###AdminEmail

Admin area navigation for the agent interface.

Default value:

---
Block: Communication
Description: Send notifications to users.
Group:
- admin
GroupRo: []
IconBig: fa-quote-right
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Admin Notification

Frontend::NavigationModule###AdminExternalHomePage

Admin area navigation for the agent interface.

Default value:

---
Block: External
Description: Manage the Home Page.
Group:
- admin
GroupRo: []
IconBig: fa-home
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Home Page

Frontend::NavigationModule###AdminExternalLayout

Admin area navigation for the agent interface.

Default value:

---
Block: External
Description: Manage the Layout.
Group:
- admin
GroupRo: []
IconBig: fa-paint-brush
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Layout

Frontend::NavigationModule###AdminGenericAgent

Admin area navigation for the agent interface.

Default value:

---
Block: Automation
Description: Manage tasks triggered by event or time based execution.
Group:
- admin
GroupRo: []
IconBig: fa-database
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: GenericAgent

Frontend::NavigationModule###AdminGenericInterfaceWebservice

Admin area navigation for the agent interface.

Default value:

---
Block: Automation
Description: Create and manage web services.
Group:
- admin
GroupRo: []
IconBig: ''
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Web Services

Frontend::NavigationModule###AdminGroup

Admin area navigation for the agent interface.

Default value:

---
Block: Users
Description: Create and manage groups.
Group:
- admin
GroupRo: []
IconBig: fa-users
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Groups

Frontend::NavigationModule###AdminLog

Admin area navigation for the agent interface.

Default value:

---
Block: Administration
Description: View system log messages.
Group:
- admin
GroupRo: []
IconBig: fa-file-text-o
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: System Log

Frontend::NavigationModule###AdminMailAccount

Admin area navigation for the agent interface.

Default value:

---
Block: Communication
Description: Manage POP3 or IMAP accounts to fetch email from.
Group:
- admin
GroupRo: []
IconBig: fa-envelope-o
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: PostMaster Mail Accounts

Frontend::NavigationModule###AdminNotificationEvent

Admin area navigation for the agent interface.

Default value:

---
Block: Communication
Description: Create and manage ticket notifications.
Group:
- admin
GroupRo: []
IconBig: fa-bell-o
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Ticket Notifications

Frontend::NavigationModule###AdminPGP

Admin area navigation for the agent interface.

Default value:

---
Block: Communication
Description: Manage PGP keys for email encryption.
Group:
- admin
GroupRo: []
IconBig: fa-user-secret
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: PGP Keys

Frontend::NavigationModule###AdminPackageManager

Admin area navigation for the agent interface.

Default value:

---
Block: Administration
Description: Update and extend your system with software packages.
Group:
- admin
GroupRo: []
IconBig: fa-plug
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Package Manager

Frontend::NavigationModule###AdminPerformanceLog

Admin area navigation for the agent interface.

Default value:

---
Block: Administration
Description: View performance benchmark results.
Group:
- admin
GroupRo: []
IconBig: fa-bar-chart
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Performance Log

Frontend::NavigationModule###AdminPostMasterFilter

Admin area navigation for the agent interface.

Default value:

---
Block: Communication
Description: Filter incoming emails.
Group:
- admin
GroupRo: []
IconBig: fa-filter
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: PostMaster Filters

Frontend::NavigationModule###AdminPriority

Admin area navigation for the agent interface.

Default value:

---
Block: Ticket
Description: Create and manage ticket priorities.
Group:
- admin
GroupRo: []
IconBig: fa-list-ol
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Priorities

Frontend::NavigationModule###AdminProcessManagement

Admin area navigation for the agent interface.

Default value:

---
Block: Automation
Description: Configure Processes.
Group:
- admin
GroupRo: []
IconBig: fa-sitemap
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Process Management

Frontend::NavigationModule###AdminQueue

Admin area navigation for the agent interface.

Default value:

---
Block: Ticket
Description: Create and manage queues.
Group:
- admin
GroupRo: []
IconBig: fa-folder
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Queues

Frontend::NavigationModule###AdminQueueAutoResponse

Admin area navigation for the agent interface.

Default value:

---
Block: Ticket
Description: Link queues to auto responses.
Group:
- admin
GroupRo: []
IconBig: fa-reply
IconSmall: fa-folder
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Queues ↔ Auto Responses

Frontend::NavigationModule###AdminQueueSMSTemplates

Admin area navigation for the agent interface.

Default value:

---
Block: Ticket
Description: Link SMS templates to queues.
Group:
- admin
GroupRo: []
IconBig: fa-mobile
IconSmall: fa-folder
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: SMS Templates ↔ Queues

Frontend::NavigationModule###AdminQueueTemplates

Admin area navigation for the agent interface.

Default value:

---
Block: Ticket
Description: Link templates to queues.
Group:
- admin
GroupRo: []
IconBig: fa-file-text-o
IconSmall: fa-folder
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Templates ↔ Queues

Frontend::NavigationModule###AdminRegistration

Admin area navigation for the agent interface.

Default value:

---
Block: OTRSGroup
Description: Manage system registration.
Group:
- admin
GroupRo: []
IconBig: fa-edit
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: System Registration

Frontend::NavigationModule###AdminRole

Admin area navigation for the agent interface.

Default value:

---
Block: Users
Description: Create and manage roles.
Group:
- admin
GroupRo: []
IconBig: fa-circle-o
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Roles

Frontend::NavigationModule###AdminRoleGroup

Admin area navigation for the agent interface.

Default value:

---
Block: Users
Description: Link roles to groups.
Group:
- admin
GroupRo: []
IconBig: fa-circle-o
IconSmall: fa-users
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Roles ↔ Groups

Frontend::NavigationModule###AdminRoleUser

Admin area navigation for the agent interface.

Default value:

---
Block: Users
Description: Link agents to roles.
Group:
- admin
GroupRo: []
IconBig: fa-user
IconSmall: fa-circle-o
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Agents ↔ Roles

Frontend::NavigationModule###AdminSLA

Admin area navigation for the agent interface.

Default value:

---
Block: Ticket
Description: Create and manage Service Level Agreements (SLAs).
Group:
- admin
GroupRo: []
IconBig: fa-ticket
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Service Level Agreements

Frontend::NavigationModule###AdminSMIME

Admin area navigation for the agent interface.

Default value:

---
Block: Communication
Description: Manage S/MIME certificates for email encryption.
Group:
- admin
GroupRo: []
IconBig: fa-user-secret
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: S/MIME Certificates

Frontend::NavigationModule###AdminSMSTemplate

Admin area navigation for the agent interface.

Default value:

---
Block: Ticket
Description: Create and manage SMS templates.
Group:
- admin
GroupRo: []
IconBig: fa-mobile
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: SMS Templates

Frontend::NavigationModule###AdminSalutation

Admin area navigation for the agent interface.

Default value:

---
Block: Ticket
Description: Create and manage salutations.
Group:
- admin
GroupRo: []
IconBig: fa-comment-o
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Salutations

Frontend::NavigationModule###AdminSelectBox

Admin area navigation for the agent interface.

Default value:

---
Block: Administration
Description: Execute SQL statements.
Group:
- admin
GroupRo: []
IconBig: fa-terminal
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: SQL Box

Frontend::NavigationModule###AdminService

Admin area navigation for the agent interface.

Default value:

---
Block: Ticket
Description: Create and manage services.
Group:
- admin
GroupRo: []
IconBig: fa-wrench
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Services

Frontend::NavigationModule###AdminServiceCatalogue

Admin area navigation for the agent interface.

Default value:

---
Block: External
Description: Manage Customer Service Catalogue.
Group:
- admin
GroupRo: []
IconBig: fa-sitemap
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Customer Service Catalogue

Frontend::NavigationModule###AdminSession

Admin area navigation for the agent interface.

Default value:

---
Block: Administration
Description: Manage existing sessions.
Group:
- admin
GroupRo: []
IconBig: fa-clock-o
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Session Management

Frontend::NavigationModule###AdminSignature

Admin area navigation for the agent interface.

Default value:

---
Block: Ticket
Description: Create and manage signatures.
Group:
- admin
GroupRo: []
IconBig: fa-file-text-o
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Signatures

Frontend::NavigationModule###AdminState

Admin area navigation for the agent interface.

Default value:

---
Block: Ticket
Description: Create and manage ticket states.
Group:
- admin
GroupRo: []
IconBig: fa-ticket
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: States

Frontend::NavigationModule###AdminSupportDataCollector

Admin area navigation for the agent interface.

Default value:

---
Block: OTRSGroup
Description: Manage support data.
Group:
- admin
GroupRo: []
IconBig: fa-search
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Support Data Collector

Frontend::NavigationModule###AdminSystemAddress

Admin area navigation for the agent interface.

Default value:

---
Block: Communication
Description: Set sender email addresses for this system.
Group:
- admin
GroupRo: []
IconBig: fa-at
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Email Addresses

Frontend::NavigationModule###AdminSystemConfiguration

Admin area navigation for the agent interface.

This setting can not be deactivated.

Default value:

---
Block: Administration
Description: Edit the system configuration settings.
Group:
- admin
GroupRo: []
IconBig: ''
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: System Configuration

Frontend::NavigationModule###AdminSystemMaintenance

Admin area navigation for the agent interface.

Default value:

---
Block: Administration
Description: Schedule a maintenance period.
Group:
- admin
GroupRo: []
IconBig: fa-wrench
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: System Maintenance

Frontend::NavigationModule###AdminTemplate

Admin area navigation for the agent interface.

Default value:

---
Block: Ticket
Description: Create and manage templates.
Group:
- admin
GroupRo: []
IconBig: fa-file-text-o
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Templates

Frontend::NavigationModule###AdminTemplateAttachment

Admin area navigation for the agent interface.

Default value:

---
Block: Ticket
Description: Link templates to attachments.
Group:
- admin
GroupRo: []
IconBig: fa-paperclip
IconSmall: fa-file-text-o
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Templates ↔ Attachments

Frontend::NavigationModule###AdminType

Admin area navigation for the agent interface.

Default value:

---
Block: Ticket
Description: Create and manage ticket types.
Group:
- admin
GroupRo: []
IconBig: fa-ticket
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Types

Frontend::NavigationModule###AdminUser

Admin area navigation for the agent interface.

Default value:

---
Block: Users
Description: Create and manage agents.
Group:
- admin
GroupRo: []
IconBig: fa-user
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Agents

Frontend::NavigationModule###AdminUserGroup

Admin area navigation for the agent interface.

Default value:

---
Block: Users
Description: Link agents to groups.
Group:
- admin
GroupRo: []
IconBig: fa-user
IconSmall: fa-users
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Agents ↔ Groups

Frontend::NavigationModule###AgentFAQCategory

Admin area navigation for the agent interface.

Default value:

---
Block: Administration
Description: FAQ Category Management.
Group:
- admin
GroupRo: []
IconBig: fa-question
IconSmall: fa-list
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: FAQ Category

Frontend::NavigationModule###AgentFAQLanguage

Admin area navigation for the agent interface.

Default value:

---
Block: Administration
Description: FAQ Language Management.
Group:
- admin
GroupRo: []
IconBig: fa-question
IconSmall: fa-language
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: FAQ Language

FrontendAdminModuleRegistrationLoader

Loader::Module::Admin###001-Framework

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.css
JavaScript:
- Core.Agent.Admin.js
- Core.UI.AllocationList.js
- Core.Agent.TableFilters.js

Loader::Module::AdminACL###002-Ticket

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.ACL.css
JavaScript:
- Core.Agent.Admin.ACL.js

Loader::Module::AdminAppointmentCalendarManage###002-Calendar

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.AppointmentCalendar.Manage.css
- thirdparty/spectrum-1.8.1/spectrum.css
JavaScript:
- thirdparty/clipboardjs-1.7.1/clipboard.min.js
- thirdparty/spectrum-1.8.1/spectrum.js
- Core.Agent.Admin.AppointmentCalendar.Manage.js

Loader::Module::AdminAppointmentNotificationEvent###002-Calendar

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.NotificationEvent.css
JavaScript:
- Core.Agent.Admin.NotificationEvent.js

Loader::Module::AdminAttachment###002-Ticket

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.Attachment.js

Loader::Module::AdminAutoResponse###002-Ticket

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.AutoResponse.js

Loader::Module::AdminCloudServiceSMS###001-Framework

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.CloudService.SMS.css
JavaScript:
- Core.Agent.Admin.CloudServiceSMS.js

Loader::Module::AdminCloudServices###001-Framework

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.CloudServices.css

Loader::Module::AdminCommunicationLog###001-Framework

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.CommunicationLog.css
JavaScript:
- Core.Agent.Admin.CommunicationLog.js
- thirdparty/jquery-tablesorter-2.28.14/jquery.tablesorter.js
- Core.UI.Table.Sort.js

Loader::Module::AdminCredential###002-Framework

Loader module registration for the administrator interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.Credential.js
- Core.Agent.Admin.SysConfig.Entity.js

Loader::Module::AdminCredentialBasicAuth###002-Framework

Loader module registration for the administrator interface.

Default value:

---
CSS:
- Core.Agent.Admin.Credential.css
JavaScript:
- Core.Agent.Admin.Credential.js
- Core.Agent.Admin.SysConfig.Entity.js

Loader::Module::AdminCredentialCertificate###002-Framework

Loader module registration for the administrator interface.

Default value:

---
CSS:
- Core.Agent.Admin.Credential.css
JavaScript:
- Core.Agent.Admin.Credential.js
- Core.Agent.Admin.SysConfig.Entity.js

Loader::Module::AdminCredentialOAuth2Google###002-Framework

Loader module registration for the administrator interface.

Default value:

---
CSS:
- Core.Agent.Admin.Credential.css
JavaScript:
- Core.Agent.Admin.Credential.js
- Core.Agent.Admin.CredentialOAuth2Google.js
- Core.Agent.Admin.SysConfig.Entity.js

Loader::Module::AdminCredentialOAuth2MicrosoftGraphApp###002-Framework

Loader module registration for the administrator interface.

Default value:

---
CSS:
- Core.Agent.Admin.Credential.css
JavaScript:
- Core.Agent.Admin.Credential.js
- Core.Agent.Admin.SysConfig.Entity.js

Loader::Module::AdminCredentialOAuth2MicrosoftGraphUser###002-Framework

Loader module registration for the administrator interface.

Default value:

---
CSS:
- Core.Agent.Admin.Credential.css
JavaScript:
- Core.Agent.Admin.Credential.js
- Core.Agent.Admin.CredentialOAuth2MicrosoftGraphUser.js
- Core.Agent.Admin.SysConfig.Entity.js

Loader::Module::AdminCustomPage###001-Framework

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.CustomPage.js
- Core.UI.InputFields.js

Loader::Module::AdminCustomerCompany###001-Framework

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.CustomerCompany.js

Loader::Module::AdminCustomerGroup###001-Framework

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.CustomerGroup.js

Loader::Module::AdminCustomerUser###001-Framework

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.TicketAction.js
- Core.Agent.SwitchToCustomerAction.js
- Core.Agent.Admin.CustomerUser.js

Loader::Module::AdminCustomerUserCustomer###001-Framework

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.CustomerUserService.js

Loader::Module::AdminCustomerUserGroup###001-Framework

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.CustomerGroup.js

Loader::Module::AdminCustomerUserService###001-Framework

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.CustomerUserService.js

Loader::Module::AdminDynamicField###002-Ticket

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.DynamicField.css
JavaScript:
- Core.Agent.Admin.DynamicField.js
- Core.Agent.Admin.SysConfig.Entity.js

Loader::Module::AdminDynamicFieldCheckbox###002-Ticket

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.DynamicField.js
- Core.Agent.Admin.DynamicFieldCheckbox.js
- Core.Agent.Admin.SysConfig.Entity.js

Loader::Module::AdminDynamicFieldContactWithData###002-Ticket

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.DynamicField.css
JavaScript:
- Core.Agent.Admin.DynamicField.js
- Core.Agent.Admin.DynamicFieldDropdown.js
- Core.Agent.Admin.SysConfig.Entity.js

Loader::Module::AdminDynamicFieldDateTime###002-Ticket

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.DynamicField.css
JavaScript:
- Core.Agent.Admin.DynamicField.js
- Core.Agent.Admin.DynamicFieldDateTime.js
- Core.Agent.Admin.SysConfig.Entity.js

Loader::Module::AdminDynamicFieldDropdown###002-Ticket

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.DynamicField.css
JavaScript:
- Core.Agent.Admin.DynamicField.js
- Core.Agent.Admin.DynamicFieldDropdown.js
- Core.Agent.Admin.SysConfig.Entity.js

Loader::Module::AdminDynamicFieldInvalid###002-Ticket

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.DynamicField.css
JavaScript:
- Core.Agent.Admin.DynamicField.js
- Core.Agent.Admin.SysConfig.Entity.js

Loader::Module::AdminDynamicFieldMultiselect###002-Ticket

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.DynamicField.css
JavaScript:
- Core.Agent.Admin.DynamicField.js
- Core.Agent.Admin.DynamicFieldMultiselect.js
- Core.Agent.Admin.SysConfig.Entity.js

Loader::Module::AdminDynamicFieldText###002-Ticket

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.DynamicField.js
- Core.Agent.Admin.DynamicFieldText.js
- Core.Agent.Admin.SysConfig.Entity.js

Loader::Module::AdminExternalHomePage###001-Framework

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.ExternalHomePage.css
- thirdparty/spectrum-1.8.1/spectrum.css
JavaScript:
- thirdparty/spectrum-1.8.1/spectrum.js
- Core.UI.InputFields.js
- Core.Agent.Admin.ExternalHomePage.js

Loader::Module::AdminExternalLayout###001-Framework

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.ExternalHomePage.css
- Core.Agent.Admin.ExternalLayout.css
- thirdparty/spectrum-1.8.1/spectrum.css
JavaScript:
- thirdparty/spectrum-1.8.1/spectrum.js
- Core.UI.InputFields.js
- Core.Agent.Admin.ExternalLayout.js

Loader::Module::AdminGenericAgent###002-Ticket

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.GenericAgent.js

Loader::Module::AdminGenericInterfaceDebugger###002-GenericInterface

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.GenericInterface.css
JavaScript:
- Core.Agent.Admin.GenericInterfaceDebugger.js

Loader::Module::AdminGenericInterfaceErrorHandlingDefault###002-GenericInterface

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.GenericInterface.css
JavaScript:
- Core.Agent.Admin.GenericInterfaceErrorHandling.js

Loader::Module::AdminGenericInterfaceErrorHandlingRequestRetry###002-GenericInterface

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.GenericInterface.css
JavaScript:
- Core.Agent.Admin.GenericInterfaceErrorHandling.js
- Core.Agent.Admin.GenericInterfaceErrorHandlingRequestRetry.js

Loader::Module::AdminGenericInterfaceInvokerDefault###002-GenericInterface

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.GenericInterface.css
JavaScript:
- Core.Agent.Admin.GenericInterfaceInvoker.js

Loader::Module::AdminGenericInterfaceInvokerEvent###002-GenericInterface

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.GenericInterface.css
JavaScript:
- Core.Agent.Admin.GenericInterfaceInvokerEvent.js

Loader::Module::AdminGenericInterfaceMappingSimple###002-GenericInterface

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.GenericInterface.css
JavaScript:
- Core.Agent.Admin.GenericInterfaceMapping.js

Loader::Module::AdminGenericInterfaceMappingXSLT###002-GenericInterface

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.GenericInterface.css
- Core.Agent.SortedTree.css
JavaScript:
- Core.Agent.Admin.GenericInterfaceMappingXSLT.js
- Core.Agent.SortedTree.js

Loader::Module::AdminGenericInterfaceOperationDefault###002-GenericInterface

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.GenericInterface.css
JavaScript:
- Core.Agent.Admin.GenericInterfaceOperation.js

Loader::Module::AdminGenericInterfaceOperationRPC###001-GenericInterface

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.GenericInterface.css
JavaScript:
- Core.Agent.Admin.GenericInterfaceOperation.js

Loader::Module::AdminGenericInterfaceTransportHTTPREST###002-GenericInterface

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.GenericInterface.css
JavaScript:
- Core.Agent.Admin.GenericInterfaceTransportHTTPREST.js

Loader::Module::AdminGenericInterfaceTransportHTTPSOAP###002-GenericInterface

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.GenericInterface.css
- Core.Agent.SortedTree.css
JavaScript:
- Core.Agent.Admin.GenericInterfaceTransportHTTPSOAP.js
- Core.Agent.SortedTree.js

Loader::Module::AdminGenericInterfaceWebservice###002-GenericInterface

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.GenericInterface.css
JavaScript:
- Core.Agent.Admin.GenericInterfaceWebservice.js

Loader::Module::AdminGenericInterfaceWebserviceHistory###002-GenericInterface

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.GenericInterface.css
JavaScript:
- Core.Agent.Admin.GenericInterfaceWebserviceHistory.js

Loader::Module::AdminGroup###001-Framework

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.Group.js

Loader::Module::AdminLog###001-Framework

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.Log.js

Loader::Module::AdminMailAccount###001-Framework

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.MailAccount.js

Loader::Module::AdminNotificationEvent###002-Ticket

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.NotificationEvent.css
JavaScript:
- Core.Agent.Admin.NotificationEvent.js

Loader::Module::AdminPGP###001-Framework

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.PGP.js

Loader::Module::AdminPackageManager###001-Framework

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.PackageManager.css
JavaScript:
- Core.Agent.Admin.PackageManager.js

Loader::Module::AdminPerformanceLog###001-Framework

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.PerformanceLog.css

Loader::Module::AdminPostMasterFilter###001-Framework

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.PostMasterFilter.css
JavaScript:
- Core.Agent.Admin.PostMasterFilter.js

Loader::Module::AdminPriority###002-Ticket

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.Priority.js
- Core.Agent.Admin.SysConfig.Entity.js

Loader::Module::AdminProcessManagement###002-ProcessManagement

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.ProcessManagement.css
- Core.AllocationList.css
JavaScript:
- thirdparty/jsplumb-1.6.4/jsplumb.js
- thirdparty/farahey-0.5/farahey.js
- thirdparty/jsplumb-labelspacer/label-spacer.js
- Core.Agent.Admin.ProcessManagement.js
- Core.Agent.Admin.ProcessManagement.Canvas.js
- Core.UI.AllocationList.js

Loader::Module::AdminProcessManagementActivity###002-ProcessManagement

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.ProcessManagement.css
- Core.AllocationList.css
JavaScript:
- Core.Agent.Admin.ProcessManagement.js
- Core.Agent.Admin.ProcessManagement.ModuleConfiguration.MultiLanguageRichText.js
- Core.UI.AllocationList.js

Loader::Module::AdminProcessManagementActivityDialog###002-ProcessManagement

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.ProcessManagement.css
- Core.AllocationList.css
JavaScript:
- Core.Agent.Admin.ProcessManagement.js
- Core.UI.AllocationList.js

Loader::Module::AdminProcessManagementPath###002-ProcessManagement

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.ProcessManagement.css
- Core.AllocationList.css
JavaScript:
- Core.Agent.Admin.ProcessManagement.js
- Core.UI.AllocationList.js

Loader::Module::AdminProcessManagementSequenceFlow###002-ProcessManagement

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.ProcessManagement.css
JavaScript:
- Core.Agent.Admin.ProcessManagement.js

Loader::Module::AdminProcessManagementSequenceFlowAction###002-ProcessManagement

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.ProcessManagement.css
JavaScript:
- Core.Agent.Admin.ProcessManagement.ModuleConfiguration.MultiLanguageRichText.js
- Core.Agent.Admin.ProcessManagement.js

Loader::Module::AdminQueue###002-Ticket

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.Queue.js
- Core.Agent.Admin.SysConfig.Entity.js

Loader::Module::AdminQueueAutoResponse###002-Ticket

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.QueueAutoResponse.js

Loader::Module::AdminQueueSMSTemplates###001-Framework

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.QueueSMSTemplates.js

Loader::Module::AdminQueueTemplates###002-Ticket

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.QueueTemplates.js

Loader::Module::AdminRegistration###001-Framework

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.Registration.css
JavaScript:
- Core.Agent.Admin.Registration.js

Loader::Module::AdminRole###001-Framework

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.Role.js

Loader::Module::AdminRoleGroup###001-Framework

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.RoleGroup.js

Loader::Module::AdminRoleUser###001-Framework

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.RoleUser.js

Loader::Module::AdminSLA###002-Ticket

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.SLA.js

Loader::Module::AdminSMIME###001-Framework

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.SMIME.js

Loader::Module::AdminSMSTemplate###001-Framework

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.SMSTemplate.js

Loader::Module::AdminSalutation###002-Ticket

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.Salutation.js

Loader::Module::AdminSelectBox###001-Framework

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.SelectBox.js

Loader::Module::AdminService###002-Ticket

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.Service.js

Loader::Module::AdminServiceCatalogue###001-Framework

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.ServiceCatalogue.css

Loader::Module::AdminServiceCatalogueCategories###001-Framework

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.ServiceCatalogue.Categories.js

Loader::Module::AdminServiceCatalogueItems###001-Framework

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.ServiceCatalogue.Items.js

Loader::Module::AdminSession###001-Framework

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.Session.js

Loader::Module::AdminSignature###002-Ticket

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.Signature.js

Loader::Module::AdminState###002-Ticket

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.State.js
- Core.Agent.Admin.SysConfig.Entity.js

Loader::Module::AdminSupportDataCollector###001-Framework

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.SupportDataCollector.css
JavaScript:
- Core.Agent.Admin.SupportDataCollector.js

Loader::Module::AdminSystemAddress###002-Ticket

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.SystemAddress.js

Loader::Module::AdminSystemConfiguration###001-Framework

Loader module registration for the agent interface.

This setting can not be deactivated.

Default value:

---
CSS:
- Core.Agent.Admin.SystemConfiguration.css
JavaScript:
- thirdparty/clipboardjs-1.7.1/clipboard.min.js
- Core.SystemConfiguration.js
- Core.SystemConfiguration.Date.js
- Core.SystemConfiguration.DateTime.js
- Core.SystemConfiguration.VacationDays.js
- Core.SystemConfiguration.VacationDaysOneTime.js
- Core.SystemConfiguration.WorkingHours.js
- Core.Form.js
- Core.Agent.Admin.SystemConfiguration.js

Loader::Module::AdminSystemConfigurationDeployment###001-Framework

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.SystemConfiguration.css
JavaScript:
- thirdparty/clipboardjs-1.7.1/clipboard.min.js
- Core.SystemConfiguration.js
- Core.Agent.Admin.SystemConfiguration.js

Loader::Module::AdminSystemConfigurationGroup###001-Framework

Loader module registration for the agent interface.

This setting can not be deactivated.

Default value:

---
CSS:
- Core.Agent.Admin.SystemConfiguration.css
JavaScript:
- thirdparty/clipboardjs-1.7.1/clipboard.min.js
- Core.SystemConfiguration.js
- Core.SystemConfiguration.Date.js
- Core.SystemConfiguration.DateTime.js
- Core.SystemConfiguration.VacationDays.js
- Core.SystemConfiguration.VacationDaysOneTime.js
- Core.SystemConfiguration.WorkingHours.js
- Core.Form.js
- Core.Agent.Admin.SystemConfiguration.js

Loader::Module::AdminSystemConfigurationUser###001-Framework

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.SystemConfiguration.css
JavaScript:
- thirdparty/clipboardjs-1.7.1/clipboard.min.js
- Core.SystemConfiguration.js
- Core.Form.js
- Core.Agent.Admin.SystemConfiguration.js
- Core.Agent.Admin.SystemConfigurationUser.js

Loader::Module::AdminSystemMaintenance###001-Framework

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.SystemMaintenance.js

Loader::Module::AdminTemplate###002-Ticket

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.Template.js

Loader::Module::AdminTemplateAttachment###002-Ticket

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.TemplateAttachment.js

Loader::Module::AdminType###002-Ticket

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.Type.js
- Core.Agent.Admin.SysConfig.Entity.js

Loader::Module::AdminUserGroup###001-Framework

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.UserGroup.js

FrontendAdminModuleRegistrationMainMenu

Frontend::Navigation###Admin###001-Framework

Main menu item registration.

Default value:

---
- AccessKey: a
  Block: ItemArea
  Description: Admin modules overview.
  Group:
  - admin
  GroupRo: []
  Link: Action=Admin
  LinkOption: ''
  Name: Admin
  NavBar: Admin
  Prio: '10000'
  Type: Menu

Frontend::Navigation###AdminACL###002-Ticket

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminAppointmentCalendarManage###002-Calendar

Main menu item registration.

Default value:

---
- AccessKey: ''
  Block: ItemArea
  Description: Manage different calendars.
  Group:
  - admin
  GroupRo: []
  Link: Action=AdminAppointmentCalendarManage
  LinkOption: ''
  Name: Manage Calendars
  NavBar: Calendar
  Prio: '9000'
  Type: ''

Frontend::Navigation###AdminAppointmentNotificationEvent###002-Calendar

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminAttachment###002-Ticket

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminAutoResponse###002-Ticket

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminChatChannel###002-Ticket

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminCloudServiceSMS###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminCloudServices###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminCommunicationLog###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminContactWithData###002-Ticket

Main menu item registration.

Default value:

---
- AccessKey: ''
  Block: ''
  Description: Edit contacts with data.
  Group:
  - admin
  GroupRo: []
  Link: Action=AdminContactWithData
  LinkOption: ''
  Name: Edit contacts with data
  NavBar: Ticket
  Prio: '900'
  Type: ''

Frontend::Navigation###AdminCredential###002-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminCustomPage###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminCustomerCompany###001-Framework

Main menu item registration.

Default value:

---
- AccessKey: ''
  Block: ItemArea
  Description: Create and manage customers.
  Group:
  - admin
  - users
  GroupRo: []
  Link: Action=AdminCustomerCompany;Nav=Agent
  LinkOption: ''
  Name: Customer Administration
  NavBar: Customers
  Prio: '9100'
  Type: ''

Frontend::Navigation###AdminCustomerGroup###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminCustomerUser###001-Framework

Main menu item registration.

Default value:

---
- AccessKey: ''
  Block: ItemArea
  Description: Create and manage customer users.
  Group:
  - admin
  - users
  GroupRo: []
  Link: Action=AdminCustomerUser;Nav=Agent
  LinkOption: ''
  Name: Customer User Administration
  NavBar: Customers
  Prio: '9000'
  Type: ''

Frontend::Navigation###AdminCustomerUserCustomer###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminCustomerUserGroup###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminCustomerUserService###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminDynamicField###002-Ticket

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminEmail###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminExternalHomePage###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminExternalLayout###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminGenericAgent###002-Ticket

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminGenericInterfaceDebugger###002-GenericInterface

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminGenericInterfaceWebservice###002-GenericInterface

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminGroup###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminLog###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminMailAccount###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminNotificationEvent###002-Ticket

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminPGP###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminPackageManager###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminPerformanceLog###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminPostMasterFilter###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminPriority###002-Ticket

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminProcessManagement###002-ProcessManagement

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminQueue###002-Ticket

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminQueueAutoResponse###002-Ticket

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminQueueSMSTemplates###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminQueueTemplates###002-Ticket

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminRegistration###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminRole###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminRoleGroup###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminRoleUser###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminSLA###002-Ticket

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminSMIME###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminSMSTemplate###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminSalutation###002-Ticket

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminSelectBox###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminService###002-Ticket

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminServiceCatalogue###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminServiceCatalogueCategories###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminServiceCatalogueItems###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminSession###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminSignature###002-Ticket

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminState###002-Ticket

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminSupportDataCollector###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminSystemAddress###002-Ticket

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminSystemConfiguration###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminSystemConfigurationDeployment###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminSystemConfigurationGroup###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminSystemMaintenance###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminTemplate###002-Ticket

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminTemplateAttachment###002-Ticket

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminType###002-Ticket

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminUser###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminUserGroup###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

FrontendAdminViewContactWithData

AdminContactWithData::RunInitialWildcardSearch

Runs an initial wildcard search of the existing contacts with data when accessing the AdminContactWithData module.

This setting can not be deactivated.

Default value:

1

FrontendAdminViewCustomPage

Frontend::Admin::AdminCustomPage###RichText

Uses richtext for viewing and editing ticket notification.

Default value:

1

Frontend::Admin::AdminCustomPage###RichTextHeight

Defines the height for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).

This setting can be overridden in the user preferences, but is not active by default.

Default value:

320

Frontend::Admin::AdminCustomPage###RichTextWidth

Defines the width for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).

This setting can be overridden in the user preferences, but is not active by default.

Default value:

620

FrontendAdminViewCustomerCompany

AdminCustomerCompany::RunInitialWildcardSearch

Runs an initial wildcard search of the existing customer company when accessing the AdminCustomerCompany module.

This setting can not be deactivated.

Default value:

1

FrontendAdminViewCustomerUser

AdminCustomerUser::RunInitialWildcardSearch

Runs an initial wildcard search of the existing customer users when accessing the AdminCustomerUser module.

This setting can not be deactivated.

Default value:

1

AdminCustomerUser::UseAutoComplete

Controls if the autocomplete field will be used for the customer ID selection in the AdminCustomerUser interface.

This setting can not be deactivated.

Default value:

0

FrontendAdminViewNotificationEvent

AppointmentNotification::Transport###Email

Defines all the parameters for this notification transport.

Default value:

---
AgentEnabledByDefault: '1'
Icon: fa fa-envelope
Module: Kernel::System::Calendar::Event::Transport::Email
Name: Email
Prio: '100'

AppointmentNotification::Transport###NotificationView

Defines all the parameters for this notification transport.

Default value:

---
AgentEnabledByDefault: '0'
Icon: fa fa-th-list
Module: Kernel::System::Calendar::Event::Transport::NotificationView
Name: Web View
Prio: '110'

AppointmentNotification::Transport###SMS

Defines all the parameters for this notification transport.

Default value:

---
AgentEnabledByDefault: '0'
Icon: fa fa-mobile
Module: Kernel::System::Calendar::Event::Transport::SMS
Name: SMS (Short Message Service)
Prio: '120'

Frontend::Admin::AdminAppointmentNotificationEvent###EventObjectTypes

Defines the event object types that will be handled via AdminAppointmentNotificationEvent.

Default value:

---
- Calendar
- Appointment

Frontend::Admin::AdminAppointmentNotificationEvent###RichText

Uses richtext for viewing and editing ticket notification.

Default value:

1

Frontend::Admin::AdminAppointmentNotificationEvent###RichTextHeight

Defines the height for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).

Default value:

320

Frontend::Admin::AdminAppointmentNotificationEvent###RichTextWidth

Defines the width for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).

Default value:

620

Frontend::Admin::AdminNotificationEvent###RichText

Uses richtext for viewing and editing ticket notification.

Default value:

1

Frontend::Admin::AdminNotificationEvent###RichTextHeight

Defines the height for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).

This setting can be overridden in the user preferences, but is not active by default.

Default value:

320

Frontend::Admin::AdminNotificationEvent###RichTextWidth

Defines the width for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).

This setting can be overridden in the user preferences, but is not active by default.

Default value:

620

Notification::CharactersPerLine

Defines the number of character per line used in case an HTML article preview replacement on TemplateGenerator for EventNotifications.

This setting can not be deactivated.

Default value:

80

Notification::Transport###Email

Defines all the parameters for this notification transport.

Default value:

---
AgentEnabledByDefault: '1'
Icon: fa fa-envelope
Module: Kernel::System::Ticket::Event::NotificationEvent::Transport::Email
Name: Email
Prio: '100'

Notification::Transport###NotificationView

Defines all the parameters for this notification transport.

Default value:

---
AgentEnabledByDefault: '0'
Icon: fa fa-th-list
Module: Kernel::System::Ticket::Event::NotificationEvent::Transport::NotificationView
Name: Web View
Prio: '110'

Notification::Transport###SMS

Defines all the parameters for this notification transport.

Default value:

---
AgentEnabledByDefault: '0'
Icon: fa fa-mobile
Module: Kernel::System::Ticket::Event::NotificationEvent::Transport::SMS
Name: SMS (Short Message Service)
Prio: '120'

FrontendAdminViewSelectBox

AdminSelectBox::AllowDatabaseModification

Controls if the admin is allowed to make changes to the database via AdminSelectBox.

This setting can not be deactivated.

Default value:

0

FrontendAdminViewSupportDataCollector

AdminSupportDataCollector::AllowManualSending

Enables the manual sending of support data and the generation of support bundles via GUI.

Default value:

1

FrontendAdminViewSysConfig

ConfigLevel

Sets the configuration level of the administrator. Depending on the config level, some sysconfig options will be not shown. The config levels are in in ascending order: Expert, Advanced, Beginner. The higher the config level is (e.g. Beginner is the highest), the less likely is it that the user can accidentally configure the system in a way that it is not usable any more.

This setting can not be deactivated.

Default value:

100

FrontendAgent

AgentLogoCustom###default

The logo shown in the header of the agent interface for the skin “default”. See “AgentLogo” for further description.

This setting is not active by default.

Default value:

---
StyleHeight: 50px
StyleRight: 30px
StyleTop: 20px
StyleWidth: 120px
URL: skins/Agent/default/img/loginlogo_default.png

AgentLogoCustom###highcontrast

The logo shown in the header of the agent interface for the skin “High Contrast”. See “AgentLogo” for further description.

Default value:

---
StyleHeight: 50px
StyleRight: 25px
StyleTop: 20px
StyleWidth: 50px
URL: skins/Agent/highcontrast/img/otrs-signet-white.png

AgentLogoCustom###slim

The logo shown in the header of the agent interface for the skin “slim”. See “AgentLogo” for further description.

Default value:

---
StyleHeight: 30px
StyleRight: 15px
StyleTop: 13px
StyleWidth: 30px
URL: skins/Agent/default/img/otrs-signet.png

AutoComplete::Agent###CustomerSearch

Defines the config options for the autocompletion feature.

Default value:

---
AutoCompleteActive: '1'
ButtonText: Search Customer
MaxResultsDisplayed: '20'
MinQueryLength: '2'
QueryDelay: '100'

AutoComplete::Agent###Default

Defines the config options for the autocompletion feature.

Default value:

---
AutoCompleteActive: '1'
ButtonText: Search
MaxResultsDisplayed: '20'
MinQueryLength: '2'
QueryDelay: '100'

AutoComplete::Agent###DynamicFieldContactWithData

Defines the config options for the autocompletion feature.

This setting can not be deactivated.

Default value:

---
AutoCompleteActive: '1'
ButtonText: Search
MaxResultsDisplayed: '20'
MinQueryLength: '2'
QueryDelay: '100'

AutoComplete::Agent###UserSearch

Defines the config options for the autocompletion feature.

Default value:

---
AutoCompleteActive: '1'
ButtonText: Search User
MaxResultsDisplayed: '20'
MinQueryLength: '2'
QueryDelay: '100'

CustomerDBLinkClass

Defines the target attribute in the link to external customer database. E.g. ‘AsPopup PopupType_TicketAction’.

This setting can not be deactivated.

Default value:

''

CustomerDBLinkTarget

Defines the target attribute in the link to external customer database. E.g. ‘target=”cdb”’.

This setting can not be deactivated.

Default value:

''

DefaultOverviewColumns

General ticket data shown in the ticket overviews (fall-back). Note that TicketNumber can not be disabled, because it is necessary.

This setting can not be deactivated.

Default value:

---
Age: '2'
Changed: '1'
Created: '1'
CustomerCompanyName: '1'
CustomerID: '2'
CustomerName: '1'
CustomerUserID: '1'
EscalationResponseTime: '1'
EscalationSolutionTime: '1'
EscalationTime: '1'
EscalationUpdateTime: '1'
Lock: '2'
Owner: '2'
PendingTime: '1'
Priority: '1'
Queue: '2'
Responsible: '1'
SLA: '1'
Sender: '2'
Service: '1'
State: '2'
Subject: '1'
TicketNumber: '2'
Title: '2'
Type: '1'

Frontend::AvatarEngine

Define which avatar engine should be used for the agent avatar on the header and the sender images in AgentTicketZoom. If ‘None’ is selected, initials will be displayed instead. Please note that selecting anything other than ‘None’ will transfer the encrypted email address of the particular user to an external service.

This setting can not be deactivated.

Default value:

Gravatar

Frontend::CommonParam###Action

Defines the default used Frontend-Module if no Action parameter given in the url on the agent interface.

This setting can not be deactivated.

Default value:

AgentDashboard

Frontend::CommonParam###QueueID

Default queue ID used by the system in the agent interface.

This setting can not be deactivated.

Default value:

0

Frontend::CommonParam###TicketID

Default ticket ID used by the system in the agent interface.

This setting can not be deactivated.

Default value:

''

Frontend::CustomerUser::Item###1-GoogleMaps

Defines a customer item, which generates a google maps icon at the end of a customer info block.

This setting can be overridden in the user preferences, but is not active by default.

Default value:

---
Attributes: UserStreet;UserCity;UserCountry;
CSS: Core.Agent.CustomerUser.GoogleMaps.css
CSSClass: GoogleMaps
IconName: fa-globe
Module: Kernel::Output::HTML::CustomerUser::Generic
Required: UserStreet;UserCity;
Target: _blank
Text: Location
URL: https://maps.google.com/maps?z=7&q=

Frontend::CustomerUser::Item###15-OpenTickets

Customer item (icon) which shows the open tickets of this customer as info block. Setting CustomerUserLogin to 1 searches for tickets based on login name rather than CustomerID.

This setting can be overridden in the user preferences, but is not active by default.

Default value:

---
Action: AgentTicketSearch
Attributes: StateType=Open;
CSS: Core.Agent.CustomerUser.OpenTicket.css
CSSClassNoOpenTicket: NoOpenTicket
CSSClassOpenTicket: OpenTicket
CustomerUserLogin: '0'
IconNameNoOpenTicket: fa-check-circle
IconNameOpenTicket: fa-exclamation-circle
Module: Kernel::Output::HTML::CustomerUser::GenericTicket
Subaction: Search
Target: _blank
Text: Open tickets (customer)

Frontend::CustomerUser::Item###16-OpenTicketsForCustomerUserLogin

Customer item (icon) which shows the open tickets of this customer as info block. Setting CustomerUserLogin to 1 searches for tickets based on login name rather than CustomerID.

This setting is not active by default.

Default value:

---
Action: AgentTicketSearch
Attributes: StateType=Open;
CSS: Core.Agent.CustomerUser.OpenTicket.css
CSSClassNoOpenTicket: NoOpenTicket
CSSClassOpenTicket: OpenTicket
CustomerUserLogin: '1'
IconNameNoOpenTicket: fa-check-circle
IconNameOpenTicket: fa-exclamation-circle
Module: Kernel::Output::HTML::CustomerUser::GenericTicket
Subaction: Search
Target: _blank
Text: Open tickets (customer user)

Frontend::CustomerUser::Item###17-ClosedTickets

Customer item (icon) which shows the closed tickets of this customer as info block. Setting CustomerUserLogin to 1 searches for tickets based on login name rather than CustomerID.

This setting is not active by default.

Default value:

---
Action: AgentTicketSearch
Attributes: StateType=Closed;
CSS: Core.Agent.CustomerUser.OpenTicket.css
CSSClassNoOpenTicket: NoOpenTicket
CSSClassOpenTicket: OpenTicket
CustomerUserLogin: '0'
IconNameNoOpenTicket: fa-power-off
IconNameOpenTicket: fa-power-off
Module: Kernel::Output::HTML::CustomerUser::GenericTicket
Subaction: Search
Target: _blank
Text: Closed tickets (customer)

Frontend::CustomerUser::Item###18-ClosedTicketsForCustomerUserLogin

Customer item (icon) which shows the closed tickets of this customer as info block. Setting CustomerUserLogin to 1 searches for tickets based on login name rather than CustomerID.

This setting is not active by default.

Default value:

---
Action: AgentTicketSearch
Attributes: StateType=Closed;
CSS: Core.Agent.CustomerUser.OpenTicket.css
CSSClassNoOpenTicket: NoOpenTicket
CSSClassOpenTicket: OpenTicket
CustomerUserLogin: '1'
IconNameNoOpenTicket: fa-power-off
IconNameOpenTicket: fa-power-off
Module: Kernel::Output::HTML::CustomerUser::GenericTicket
Subaction: Search
Target: _blank
Text: Closed tickets (customer user)

Frontend::CustomerUser::Item###2-Google

Defines a customer item, which generates a google icon at the end of a customer info block.

This setting is not active by default.

Default value:

---
Attributes: UserFirstname;UserLastname;
CSS: Core.Agent.CustomerUser.Google.css
CSSClass: Google
IconName: fa-google
Module: Kernel::Output::HTML::CustomerUser::Generic
Required: UserFirstname;UserLastname;
Target: _blank
Text: Google
URL: https://google.com/search?q=

Frontend::CustomerUser::Item###2-LinkedIn

Defines a customer item, which generates a LinkedIn icon at the end of a customer info block.

This setting is not active by default.

Default value:

---
Attributes: UserFirstname;UserLastname;
CSS: Core.Agent.CustomerUser.LinkedIn.css
CSSClass: LinkedIn
IconName: fa-linkedin
Module: Kernel::Output::HTML::CustomerUser::Generic
Required: UserFirstname;UserLastname;
Target: _blank
Text: LinkedIn
URL: https://www.linkedin.com/commonSearch?type=people&keywords=

Frontend::CustomerUser::Item###3-XING

Defines a customer item, which generates a XING icon at the end of a customer info block.

This setting is not active by default.

Default value:

---
Attributes: UserFirstname;UserLastname;
CSS: Core.Agent.CustomerUser.Xing.css
CSSClass: Xing
IconName: fa-xing
Module: Kernel::Output::HTML::CustomerUser::Generic
Required: UserFirstname;UserLastname;
Target: _blank
Text: XING
URL: https://www.xing.com/app/search?op=search;keywords=

Frontend::Gravatar::ArticleDefaultImage

Define which avatar default image should be used for the article view if no gravatar is assigned to the mail address. Check https://gravatar.com/site/implement/images/ for further information.

This setting can not be deactivated.

Default value:

mp

Frontend::Gravatar::DefaultImage

Define which avatar default image should be used for the current agent if no gravatar is assigned to the mail address of the agent. Check https://gravatar.com/site/implement/images/ for further information.

This setting can not be deactivated.

Default value:

mp

Frontend::HeaderMetaModule###100-Refresh

Defines the module to generate code for periodic page reloads.

This setting can not be deactivated.

Default value:

---
Module: Kernel::Output::HTML::HeaderMeta::Refresh

Frontend::HeaderMetaModule###2-TicketSearch

Module to generate html OpenSearch profile for short ticket search in the agent interface.

Default value:

---
Action: AgentTicketSearch
Module: Kernel::Output::HTML::HeaderMeta::AgentTicketSearch

Frontend::HeaderMetaModule###3-FAQSearch

Module to generate html OpenSearch profile for short FAQ search.

Default value:

---
Action: AgentFAQSearch
Module: Kernel::Output::HTML::HeaderMeta::AgentFAQSearch

InfoFile

File that is displayed in the Kernel::Modules::AgentInfo module, if located under Kernel/Output/HTML/Templates/Standard/AgentInfo.tt.

This setting can not be deactivated.

Default value:

AgentInfo

InfoKey

Defines the key to be checked with Kernel::Modules::AgentInfo module. If this user preferences key is true, the message is accepted by the system.

This setting can not be deactivated.

Default value:

wpt22

LoginURL

Defines an alternate login URL for the agent interface.

This setting is not active by default.

Default value:

http://host.example.com/login.html

LogoutURL

Defines an alternate logout URL for the agent interface.

This setting is not active by default.

Default value:

http://host.example.com/thanks-for-using-otrs.html

LostPassword

Activates lost password feature for agents, in the agent interface.

This setting can not be deactivated.

Default value:

1

ModernizeFormFields

Use new type of select and autocomplete fields in agent interface, where applicable (InputFields).

This setting can not be deactivated.

Default value:

1

ModernizeMaxNumberOfOptions

Defines the maximum number of options for which the input field will be initialized as modern. The default value is 1000 due to performance reasons.

This setting can not be deactivated.

Default value:

1000

NewTicketInNewWindow::Enabled

If enabled, TicketPhone and TicketEmail will be open in new windows.

This setting can not be deactivated.

Default value:

0

NoTimelineViewAutoArticle

Disables automatic opening of the last customer article in the timeline view in AgentTicketZoom.

This setting can not be deactivated.

Default value:

0

NotificationBodyLostPassword

Defines the body text for notification mails sent to agents, about new password.

This setting can not be deactivated.

Default value:

Hi <OTRS_USERFIRSTNAME>,


Here's your new OTRS password.

New password: <OTRS_NEWPW>

You can log in via the following URL:

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl

NotificationBodyLostPasswordToken

Defines the body text for notification mails sent to agents, with token about new requested password.

This setting can not be deactivated.

Default value:

Hi <OTRS_USERFIRSTNAME>,

You or someone impersonating you has requested to change your OTRS
password.

If you want to do this, click on the link below. You will receive another email containing the password.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=LostPassword;Token=<OTRS_TOKEN>

If you did not request a new password, please ignore this email.

NotificationSubjectLostPassword

Defines the subject for notification mails sent to agents, about new password.

This setting can not be deactivated.

Default value:

New OTRS password

NotificationSubjectLostPasswordToken

Defines the subject for notification mails sent to agents, with token about new requested password.

This setting can not be deactivated.

Default value:

New OTRS password request

OpenMainMenuOnHover

If enabled, the first level of the main menu opens on mouse hover (instead of click only).

This setting can not be deactivated.

Default value:

0

PossibleNextActions

Defines the list of possible next actions on an error screen, a full path is required, then is possible to add external links if needed.

Default value:

---
'[% Env(''CGIHandle'') %]?Action=AgentDashboard': Go to dashboard!

PreApplicationModule###AgentInfo

Defines a useful module to load specific user options or to display news.

This setting is not active by default.

Default value:

Kernel::Modules::AgentInfo

ShowMotd

Shows the message of the day on login screen of the agent interface. To add the message, copy the file “Kernel/Output/HTML/Templates/Standard/Motd.tt” to “Custom/Kernel/Output/HTML/Templates/Standard/Motd.tt” and edit the file there. If you edit the original file, it will be overwritten when the system is updated.

This setting can not be deactivated.

Default value:

0

Ticket::Frontend::AccountTime

Activates time accounting.

This setting can not be deactivated.

Default value:

1

Ticket::Frontend::BulkAccountedTime

Defines if time accounting must be set to all tickets in bulk action.

This setting can not be deactivated.

Default value:

1

Ticket::Frontend::CustomerInfoCompose

Shows the customer user information (phone and email) in the compose screen.

This setting can not be deactivated.

Default value:

1

Ticket::Frontend::CustomerInfoComposeMaxSize

Max size (in characters) of the customer information table (phone and email) in the compose screen.

This setting can not be deactivated.

Default value:

22

Ticket::Frontend::CustomerInfoZoomMaxSize

Maximum size (in characters) of the customer information table in the ticket zoom view.

This setting can not be deactivated.

Default value:

22

Ticket::Frontend::DynamicFieldsZoomMaxSizeArticle

Maximum length (in characters) of the dynamic field in the article of the ticket zoom view.

This setting can not be deactivated.

Default value:

160

Ticket::Frontend::DynamicFieldsZoomMaxSizeSidebar

Maximum length (in characters) of the dynamic field in the sidebar of the ticket zoom view.

This setting can not be deactivated.

Default value:

18

Ticket::Frontend::InformAgentMaxSize

Max size (in rows) of the informed agents box in the agent interface.

This setting can not be deactivated.

Default value:

3

Ticket::Frontend::InvolvedAgentMaxSize

Max size (in rows) of the involved agents box in the agent interface.

This setting can not be deactivated.

Default value:

3

Ticket::Frontend::ListType

Shows existing parent/child queue lists in the system in the form of a tree or a list.

This setting can not be deactivated.

Default value:

tree

Ticket::Frontend::MaxQueueLevel

Define the max depth of queues.

This setting can not be deactivated.

Default value:

5

Ticket::Frontend::NeedAccountedTime

Defines if time accounting is mandatory in the agent interface. If enabled, a note must be entered for all ticket actions (no matter if the note itself is configured as active or is originally mandatory for the individual ticket action screen).

This setting can not be deactivated.

Default value:

0

Ticket::Frontend::NewOwnerSelection

Shows an owner selection in phone and email tickets in the agent interface.

This setting can not be deactivated.

Default value:

1

Ticket::Frontend::NewQueueOwnSelection

Determines which options will be valid of the recipient (phone ticket) and the sender (email ticket) in the agent interface.

This setting is not active by default.

Default value:

---
'1': First Queue
'2': Second Queue

Ticket::Frontend::NewQueueSelectionString

Determines the strings that will be shown as recipient (To:) of the phone ticket and as sender (From:) of the email ticket in the agent interface. For Queue as NewQueueSelectionType “<Queue>” shows the names of the queues and for SystemAddress “<Realname> <<Email>>” shows the name and email of the recipient.

This setting can not be deactivated.

Default value:

<Queue>

Ticket::Frontend::NewQueueSelectionType

Defines the recipient target of the phone ticket and the sender of the email ticket (“Queue” shows all queues, “System address” displays all system addresses) in the agent interface.

This setting can not be deactivated.

Default value:

Queue

Ticket::Frontend::NewResponsibleSelection

Show a responsible selection in phone and email tickets in the agent interface.

This setting can not be deactivated.

Default value:

1

Ticket::Frontend::PendingDiffTime

Time in seconds that gets added to the actual time if setting a pending-state (default: 86400 = 1 day).

This setting can not be deactivated.

Default value:

86400

Ticket::Frontend::RedirectAfterCloseDisabled

Disables the redirection to the last screen overview / dashboard after a ticket is closed.

This setting can not be deactivated.

Default value:

0

Ticket::Frontend::ShowCustomerTickets

Shows customer history tickets in AgentTicketPhone, AgentTicketEmail and AgentTicketCustomer.

This setting can not be deactivated.

Default value:

1

Ticket::Frontend::TextAreaEmail

Permitted width for compose email windows.

This setting can not be deactivated.

Default value:

82

Ticket::Frontend::TextAreaNote

Permitted width for compose note windows.

This setting can not be deactivated.

Default value:

78

Ticket::Frontend::TimeUnits

Sets the prefered time units (e.g. work units, hours, minutes).

This setting can not be deactivated.

Default value:

(work units)

Ticket::Frontend::UserDefaultQueue

Defines the default queue for new tickets in the agent interface.

This setting is not active by default.

Default value:

Postmaster

FrontendAgentArticleComposeModule

Ticket::Frontend::ArticleComposeModule###1-EmailSecurity

Module to define the email security options to use (PGP or S/MIME).

This setting can not be deactivated.

Default value:

---
Module: Kernel::Output::HTML::ArticleCompose::Security
ParamType: Single

Ticket::Frontend::ArticleComposeModule###2-SignEmail

Module to compose signed messages (PGP or S/MIME).

This setting can not be deactivated.

Default value:

---
Module: Kernel::Output::HTML::ArticleCompose::Sign
ParamType: Single

Ticket::Frontend::ArticleComposeModule###3-CryptEmail

Module to encrypt composed messages (PGP or S/MIME).

This setting can not be deactivated.

Default value:

---
Module: Kernel::Output::HTML::ArticleCompose::Crypt
ParamType: Multiple

FrontendAgentDocumentSearch

DocumentSearch::Agent::DynamicField

Searchable and highlightable dynamic fields in the agent interface.

Default value:

--- {}

FrontendAgentFAQJournalOverview

FAQ::Frontend::JournalOverview###Small

Defines an overview module to show the small view of a FAQ journal.

Default value:

---
Module: Kernel::Output::HTML::FAQJournalOverview::Small
Name: Small
NameShort: S

FrontendAgentFAQOverview

FAQ::Frontend::Overview###Small

Defines an overview module to show the small view of a FAQ list.

Default value:

---
Module: Kernel::Output::HTML::FAQOverview::Small
Name: Small
NameShort: S

FAQ::Frontend::OverviewSmall###DynamicField

Dynamic fields shown in the FAQ small format overview screen of the agent interface.

Default value:

--- {}

FrontendAgentFAQRelatedArticles

FAQ::Frontend::AgentFAQRelatedArticles###DefaultLanguages

The default languages for the related FAQ articles.

Default value:

---
- en

FAQ::Frontend::AgentFAQRelatedArticles###Position

Defines the position where the related FAQ articles widget is located.

This setting can not be deactivated.

Default value:

1

FAQ::Frontend::AgentFAQRelatedArticles###QueuesEnabled

List of queue names for which the related article feature is enabled.

This setting is not active by default.

Default value:

---
- Raw

FAQ::Frontend::AgentFAQRelatedArticles###ShowLimit

Output limit for the related FAQ articles.

This setting can not be deactivated.

Default value:

10

FrontendAgentFrontendNotification

Frontend::NotifyModule###1000-CloudServicesDisabled

Defines the module to display a notification if cloud services are disabled.

This setting can not be deactivated.

Default value:

---
Group: admin
Module: Kernel::Output::HTML::Notification::AgentCloudServicesDisabled

Frontend::NotifyModule###1100-SystemContract

Defines the module to display a notification in different interfaces on different occasions for System Contract.

This setting can not be deactivated.

Default value:

---
Group: admin
Module: Kernel::Output::HTML::Notification::AgentSystemContract

Frontend::NotifyModule###2000-UID-Check

Defines the module to display a notification in the agent interface, if the system is used by the admin user (normally you shouldn’t work as admin).

This setting can not be deactivated.

Default value:

---
Module: Kernel::Output::HTML::Notification::UIDCheck

Frontend::NotifyModule###2500-AgentSessionLimit

Defines the module to display a notification in the agent interface, if the agent session limit prior warning is reached.

This setting can not be deactivated.

Default value:

---
Module: Kernel::Output::HTML::Notification::AgentSessionLimit

Frontend::NotifyModule###3000-ShowAgentOnline

Defines the module that shows all the currently logged in agents in the agent interface.

This setting is not active by default.

Default value:

---
Module: Kernel::Output::HTML::Notification::AgentOnline
ShowEmail: '1'

Frontend::NotifyModule###4000-ShowCustomerOnline

Defines the module that shows all the currently logged in customers in the agent interface.

This setting is not active by default.

Default value:

---
Module: Kernel::Output::HTML::Notification::CustomerOnline
ShowEmail: '1'

Frontend::NotifyModule###5000-SystemConfigurationIsDirty-Check

Defines the module to display a notification in the agent interface, if there are modified sysconfig settings that are not deployed yet.

This setting can not be deactivated.

Default value:

---
Group: admin
Module: Kernel::Output::HTML::Notification::SystemConfigurationIsDirtyCheck

Frontend::NotifyModule###5000-Ticket::TicketEscalation

Module to show notifications and escalations (ShownMax: max. shown escalations, EscalationInMinutes: Show ticket which will escalation in, CacheTime: Cache of calculated escalations in seconds).

This setting is not active by default.

Default value:

---
CacheTime: '40'
EscalationInMinutes: '120'
Module: Kernel::Output::HTML::Notification::AgentTicketEscalation
ShownMax: '25'

Frontend::NotifyModule###513-ChatAvailability-Check

Defines the module to display a notification in the agent interface, if the agent is not available for chat with customer users (only if setting Ticket::Agent::UnavailableForExternalChatsOnLogin is enabled).

This setting can not be deactivated.

Default value:

---
Module: Kernel::Output::HTML::Notification::ChatAvailabilityCheck

Frontend::NotifyModule###5200-SystemConfigurationInvalid-Check

Defines the module to display a notification in the agent interface, if there are invalid sysconfig settings deployed.

This setting can not be deactivated.

Default value:

---
Group: admin
Module: Kernel::Output::HTML::Notification::SystemConfigurationInvalidCheck

Frontend::NotifyModule###523-ChatPreferredChannels-Check

Defines the module to display a notification in the agent interface, if the agent is available for external chats, but forgot to set preferred channel(s).

This setting can not be deactivated.

Default value:

---
Module: Kernel::Output::HTML::Notification::ChatPreferredChannelsCheck

Frontend::NotifyModule###5500-OutofOffice-Check

Defines the module to display a notification in the agent interface, if the agent is logged in while having out-of-office active.

This setting can not be deactivated.

Default value:

---
Module: Kernel::Output::HTML::Notification::OutofOfficeCheck

Frontend::NotifyModule###6000-SystemMaintenance-Check

Defines the module to display a notification in the agent interface, if the agent is logged in while having system maintenance active.

This setting can not be deactivated.

Default value:

---
Module: Kernel::Output::HTML::Notification::SystemMaintenanceCheck

Frontend::NotifyModule###6050-SystemConfiguration-OutOfSync-Check

Defines the module to display a notification in the agent interface if the system configuration is out of sync.

This setting can not be deactivated.

Default value:

---
AllowedDelayMinutes: '5'
Module: Kernel::Output::HTML::Notification::SystemConfigurationOutOfSyncCheck

Frontend::NotifyModule###7000-AgentTimeZone-Check

Defines the module to display a notification in the agent interface, if the agent has not yet selected a time zone.

This setting can not be deactivated.

Default value:

---
Module: Kernel::Output::HTML::Notification::AgentTimeZoneCheck

Frontend::NotifyModule###8000-Daemon-Check

Defines the module to display a notification in the agent interface if the OTRS Daemon is not running.

Default value:

---
Module: Kernel::Output::HTML::Notification::DaemonCheck

Frontend::NotifyModule###8000-PackageManager-CheckNotVerifiedPackages

Defines the module to display a notification in the agent interface, if the installation of not verified packages is activated (only shown to admins).

This setting can not be deactivated.

Default value:

---
Module: Kernel::Output::HTML::Notification::PackageManagerCheckNotVerifiedPackages

Frontend::NotifyModule###9000-Generic

Defines the module that shows a generic notification in the agent interface. Either “Text” - if configured - or the contents of “File” will be displayed (must be located under “$OTRS_HOME/var/notifications” and setting must contain only the file name, not full path). Use “Priority” key to style the notification. If “Link” key is supplied, notification text will be wrapped in an anchor leading to specified address. You can use “Target” key to define a target attribute of the defined link.

This setting is not active by default.

Default value:

---
File: notify.txt
Link: https://www.otrs.com
Module: Kernel::Output::HTML::Notification::Generic
Priority: Warning
Target: _blank
Text: The OTRS Website

FrontendAgentLinkObject

LinkObject::ComplexTable###Appointment

Define which columns are shown in the linked appointment widget (LinkObject::ViewMode = “complex”). Possible settings: 0 = Disabled, 1 = Available, 2 = Enabled by default.

Default value:

---
DefaultColumns:
  CalendarName: '1'
  Changed: '1'
  Created: '1'
  Description: '2'
  EndTime: '2'
  Location: '1'
  NotificationTime: '1'
  StartTime: '2'
Module: Kernel::Output::HTML::LinkObject::Appointment.pm
Priority:
  CalendarName: '100'
  Changed: '160'
  Created: '170'
  Description: '110'
  EndTime: '130'
  Location: '140'
  NotificationTime: '150'
  StartTime: '120'

LinkObject::ComplexTable###FAQ

Define which columns are shown in the linked FAQs widget (LinkObject::ViewMode = “complex”). Note: Only FAQ attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns. Possible settings: 0 = Disabled, 1 = Available, 2 = Enabled by default.

Default value:

---
DefaultColumns:
  Approved: '1'
  CategoryName: '1'
  Changed: '1'
  ContentType: '1'
  Created: '2'
  FAQNumber: '2'
  Language: '1'
  State: '2'
  Title: '2'
Module: Kernel::Output::HTML::LinkObject::FAQ.pm
Priority:
  Approved: '160'
  CategoryName: '140'
  Changed: '180'
  ContentType: '170'
  Created: '130'
  FAQNumber: '100'
  Language: '150'
  State: '120'
  Title: '110'

LinkObject::ComplexTable###Ticket

Define which columns are shown in the linked tickets widget (LinkObject::ViewMode = “complex”). Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

Default value:

---
DefaultColumns:
  Age: '1'
  Changed: '1'
  Created: '2'
  CustomerCompanyName: '1'
  CustomerID: '1'
  CustomerName: '1'
  CustomerUserID: '1'
  EscalationResponseTime: '1'
  EscalationSolutionTime: '1'
  EscalationTime: '1'
  EscalationUpdateTime: '1'
  Lock: '1'
  Owner: '1'
  PendingTime: '1'
  Priority: '1'
  Queue: '2'
  Responsible: '1'
  SLA: '1'
  Service: '1'
  State: '2'
  TicketNumber: '2'
  Title: '2'
  Type: '1'
Module: Kernel::Output::HTML::LinkObject::Ticket.pm
Priority:
  Age: '110'
  Changed: '120'
  Created: '310'
  CustomerCompanyName: '320'
  CustomerID: '240'
  CustomerName: '250'
  CustomerUserID: '260'
  EscalationResponseTime: '160'
  EscalationSolutionTime: '150'
  EscalationTime: '140'
  EscalationUpdateTime: '170'
  Lock: '200'
  Owner: '220'
  PendingTime: '130'
  Priority: '300'
  Queue: '210'
  Responsible: '230'
  SLA: '290'
  Service: '280'
  State: '190'
  TicketNumber: '100'
  Title: '180'
  Type: '270'

LinkObject::ComplexTable::SettingsVisibility###Appointment

Define Actions where a settings button is available in the linked objects widget (LinkObject::ViewMode = “complex”). Please note that these Actions must have registered the following JS and CSS files: Core.AllocationList.css, Core.UI.AllocationList.js, Core.UI.Table.Sort.js, Core.Agent.TableFilters.js.

Default value:

---
- AgentTicketZoom

LinkObject::ComplexTable::SettingsVisibility###FAQ

Define Actions where a settings button is available in the linked objects widget (LinkObject::ViewMode = “complex”). Please note that these Actions must have registered the following JS and CSS files: Core.AllocationList.css, Core.UI.AllocationList.js, Core.UI.Table.Sort.js, Core.Agent.TableFilters.js and Core.Agent.LinkObject.js.

Default value:

---
- AgentFAQZoom

LinkObject::ComplexTable::SettingsVisibility###Ticket

Define Actions where a settings button is available in the linked objects widget (LinkObject::ViewMode = “complex”). Please note that these Actions must have registered the following JS and CSS files: Core.AllocationList.css, Core.UI.AllocationList.js, Core.UI.Table.Sort.js, Core.Agent.TableFilters.js.

Default value:

---
- AgentTicketZoom

FrontendAgentMIMEViewer

MIME-Viewer###application/excel

Specifies the path to the converter that allows the view of Microsoft Excel files, in the web interface.

This setting is not active by default.

Default value:

xlhtml

MIME-Viewer###application/msword

Specifies the path to the converter that allows the view of Microsoft Word files, in the web interface.

This setting is not active by default.

Default value:

wvWare

MIME-Viewer###application/pdf

Specifies the path to the converter that allows the view of PDF documents, in the web interface.

This setting is not active by default.

Default value:

pdftohtml -stdout -i

MIME-Viewer###text/xml

Specifies the path to the converter that allows the view of XML files, in the web interface.

This setting is not active by default.

Default value:

<OTRS_CONFIG_Home>/scripts/tools/xml2html.pl

FrontendAgentModuleRegistration

Frontend::Module###AdminAppointmentImport

Frontend module registration for the agent interface.

Default value:

---
Description: Import appointments screen.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Import Appointments

Frontend::Module###AgentAppointmentAgendaOverview

Frontend module registration for the agent interface.

Default value:

---
Description: Overview of all appointments.
Group: []
GroupRo: []
NavBarName: Calendar
Title: Agenda Overview

Frontend::Module###AgentAppointmentCalendarOverview

Frontend module registration for the agent interface.

Default value:

---
Description: Appointment Calendar overview page.
Group: []
GroupRo: []
NavBarName: Calendar
Title: Overview

Frontend::Module###AgentAppointmentEdit

Frontend module registration for the agent interface.

Default value:

---
Description: Appointment edit screen.
Group: []
GroupRo: []
NavBarName: ''
Title: Edit appointment

Frontend::Module###AgentAppointmentList

Frontend module registration for the agent interface.

Default value:

---
Description: Appointment list.
Group: []
GroupRo: []
NavBarName: ''
Title: Appointment list

Frontend::Module###AgentAppointmentPluginSearch

Frontend module registration for the agent interface.

Default value:

---
Description: Plugin search module for autocomplete.
Group: []
GroupRo: []
NavBarName: ''
Title: Plugin search

Frontend::Module###AgentChat

Frontend module registration for the agent interface.

Default value:

---
Description: Agent chat screen.
Group: []
GroupRo: []
NavBarName: Chat
Title: Chat

Frontend::Module###AgentChatAppend

Frontend module registration for the agent interface.

Default value:

---
Description: Append Chat to Ticket.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Append Chat to Ticket

Frontend::Module###AgentChatAvailability

Frontend module registration for the agent interface.

Default value:

---
Description: Chat availability.
Group: []
GroupRo: []
NavBarName: ''
Title: Chat Availability

Frontend::Module###AgentChatDownload

Frontend module registration for the agent interface.

Default value:

---
Description: Chat download.
Group: []
GroupRo: []
NavBarName: ''
Title: Chat Download

Frontend::Module###AgentChatPopup

Frontend module registration for the agent interface.

Default value:

---
Description: Chat popup.
Group: []
GroupRo: []
NavBarName: ''
Title: Chat Popup

Frontend::Module###AgentChatPreview

Frontend module registration for the agent interface.

Default value:

---
Description: Chat preview.
Group: []
GroupRo: []
NavBarName: ''
Title: Chat Preview

Frontend::Module###AgentContactWithDataSearch

Frontend module registration for the agent interface.

Default value:

---
Description: Agent contact with data search.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Agent Contact With Data Search

Frontend::Module###AgentCustomerInformationCenter

Frontend module registration for the agent interface.

Default value:

---
Description: Customer Information Center.
Group: []
GroupRo: []
NavBarName: Customers
Title: ''

Frontend::Module###AgentCustomerInformationCenterSearch

Frontend module registration for the agent interface.

Default value:

---
Description: Customer Information Center Search.
Group: []
GroupRo: []
NavBarName: ''
Title: ''

Frontend::Module###AgentCustomerSearch

Frontend module registration for the agent interface.

Default value:

---
Description: Agent Customer Search.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Agent Customer Search

Frontend::Module###AgentCustomerSearchSMS

Frontend module registration for the agent interface.

Default value:

---
Description: Agent Customer Search SMS.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Agent Customer Search SMS

Frontend::Module###AgentCustomerUserAddressBook

Frontend module registration for the agent interface.

Default value:

---
Description: Search customer user.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Search Customer User

Frontend::Module###AgentCustomerUserInformationCenter

Frontend module registration for the agent interface.

Default value:

---
Description: Customer User Information Center.
Group: []
GroupRo: []
NavBarName: Customer Users
Title: ''

Frontend::Module###AgentCustomerUserInformationCenterSearch

Frontend module registration for the agent interface.

Default value:

---
Description: Customer User Information Center Search.
Group: []
GroupRo: []
NavBarName: ''
Title: ''

Frontend::Module###AgentDashboard

Frontend module registration for the agent interface.

Default value:

---
Description: Agent dashboard.
Group: []
GroupRo: []
NavBarName: Dashboard
Title: Agent Dashboard

Frontend::Module###AgentDocumentSearch

Frontend module registration for the agent interface.

Default value:

---
AccessKey: ''
Description: Document Search
Group: []
GroupRo: []
NavBarName: Document Search
Title: ''

Frontend::Module###AgentFAQAdd

Frontend module registration for the agent interface.

Default value:

---
Description: FAQ Area.
Group: []
GroupRo: []
NavBarName: FAQ
Title: FAQ

Frontend::Module###AgentFAQCategory

Frontend module registration for the agent interface.

Default value:

---
Description: FAQ Area.
Group:
- admin
GroupRo: []
NavBarName: FAQ
Title: FAQ

Frontend::Module###AgentFAQDelete

Frontend module registration for the agent interface.

Default value:

---
Description: FAQ Delete.
Group: []
GroupRo: []
NavBarName: FAQ
Title: Delete

Frontend::Module###AgentFAQEdit

Frontend module registration for the agent interface.

Default value:

---
Description: FAQ Edit.
Group: []
GroupRo: []
NavBarName: FAQ
Title: Edit

Frontend::Module###AgentFAQExplorer

Frontend module registration for the agent interface.

Default value:

---
Description: FAQ Area.
Group: []
GroupRo: []
NavBarName: FAQ
Title: FAQ

Frontend::Module###AgentFAQHistory

Frontend module registration for the agent interface.

Default value:

---
Description: FAQ History.
Group: []
GroupRo: []
NavBarName: FAQ
Title: History

Frontend::Module###AgentFAQJournal

Frontend module registration for the agent interface.

Default value:

---
Description: FAQ Area.
Group: []
GroupRo: []
NavBarName: FAQ
Title: FAQ

Frontend::Module###AgentFAQLanguage

Frontend module registration for the agent interface.

Default value:

---
Description: FAQ Area.
Group:
- admin
GroupRo: []
NavBarName: FAQ
Title: FAQ

Frontend::Module###AgentFAQPrint

Frontend module registration for the agent interface.

Default value:

---
Description: FAQ Print.
Group: []
GroupRo: []
NavBarName: FAQ
Title: Print

Frontend::Module###AgentFAQRelatedArticles

Frontend module registration for the agent interface.

Default value:

---
Description: Agent FAQ Related Articles.
Group: []
GroupRo: []
NavBarName: ''
Title: Agent FAQ Related Articles

Frontend::Module###AgentFAQRichText

Frontend module registration for the agent interface.

Default value:

---
Description: FAQ AJAX Responder for Richtext.
Group: []
GroupRo: []
NavBarName: ''
Title: FAQ AJAX Responder

Frontend::Module###AgentFAQSearch

Frontend module registration for the agent interface.

Default value:

---
Description: FAQ Area.
Group: []
GroupRo: []
NavBarName: FAQ
Title: FAQ

Frontend::Module###AgentFAQSearchSmall

Frontend module registration for the agent interface.

Default value:

---
Description: Search FAQ Small.
Group: []
GroupRo: []
NavBarName: FAQ
Title: FAQ

Frontend::Module###AgentFAQZoom

Frontend module registration for the agent interface.

Default value:

---
Description: FAQ Area.
Group: []
GroupRo: []
NavBarName: FAQ
Title: FAQ

Frontend::Module###AgentInfo

Frontend module registration for the agent interface.

Default value:

---
Description: Generic Info module.
Group: []
GroupRo: []
NavBarName: ''
Title: Info

Frontend::Module###AgentLinkObject

Frontend module registration for the agent interface.

Default value:

---
Description: Link Object.
Group: []
GroupRo: []
NavBarName: ''
Title: Link Object

Frontend::Module###AgentNotificationView

Frontend module registration for the agent interface.

Default value:

---
Description: Notification web view.
Group: []
GroupRo: []
NavBarName: Notification web view
Title: Notification Web View

Frontend::Module###AgentPreferences

Frontend module registration for the agent interface.

Default value:

---
Description: Agent Preferences.
Group: []
GroupRo: []
NavBarName: Preferences
Title: ''

Frontend::Module###AgentSplitSelection

Frontend module registration for the agent interface.

Default value:

---
Description: Ticket split dialog.
Group: []
GroupRo: []
NavBarName: ''
Title: ''

Frontend::Module###AgentStatistics

Frontend module registration for the agent interface.

Default value:

---
Description: Agent Statistics.
Group:
- stats
GroupRo:
- stats
NavBarName: Reports
Title: Statistics

Frontend::Module###AgentStatisticsReports

Frontend module registration for the agent interface.

Default value:

---
Description: Statistics reports.
Group:
- stats
GroupRo:
- stats
NavBarName: Statistics Reports
Title: Statistics Reports

Frontend::Module###AgentSystemContract

Frontend module registration for the agent interface.

Default value:

---
Description: Agent
Group: []
GroupRo: []
NavBarName: ''
Title: System Contract

Frontend::Module###AgentTicketArticleContent

Frontend module registration for the agent interface.

Default value:

---
Description: To view HTML attachments.
Group: []
GroupRo: []
NavBarName: Ticket
Title: ''

Frontend::Module###AgentTicketAttachment

Frontend module registration for the agent interface.

Default value:

---
Description: To download attachments.
Group: []
GroupRo: []
NavBarName: Ticket
Title: ''

Frontend::Module###AgentTicketAttachmentView

Frontend module registration for the agent interface.

Default value:

---
Description: Ticket attachments.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Attachments

Frontend::Module###AgentTicketBounce

Frontend module registration for the agent interface.

Default value:

---
Description: Ticket Compose Bounce Email.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Bounce

Frontend::Module###AgentTicketBulk

Frontend module registration for the agent interface.

Default value:

---
Description: Ticket bulk module.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Bulk Action

Frontend::Module###AgentTicketClose

Frontend module registration for the agent interface.

Default value:

---
Description: Ticket Close.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Close

Frontend::Module###AgentTicketCompose

Frontend module registration for the agent interface.

Default value:

---
Description: Ticket Compose email Answer.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Compose

Frontend::Module###AgentTicketCustomer

Frontend module registration for the agent interface.

Default value:

---
Description: Ticket Customer.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Customer

Frontend::Module###AgentTicketEmail

Frontend module registration for the agent interface.

Default value:

---
Description: Create new email ticket.
Group: []
GroupRo: []
NavBarName: Ticket
Title: New email ticket

Frontend::Module###AgentTicketEmailOutbound

Frontend module registration for the agent interface.

Default value:

---
Description: Ticket Outbound Email.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Email Outbound

Frontend::Module###AgentTicketEmailResend

Frontend module registration for the agent interface.

Default value:

---
Description: Resend Ticket Email.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Email Resend

Frontend::Module###AgentTicketEscalationView

Frontend module registration for the agent interface.

Default value:

---
Description: Overview of all escalated tickets.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Escalation view

Frontend::Module###AgentTicketForward

Frontend module registration for the agent interface.

Default value:

---
Description: Ticket Forward Email.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Forward

Frontend::Module###AgentTicketFreeText

Frontend module registration for the agent interface.

Default value:

---
Description: Ticket FreeText.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Free Fields

Frontend::Module###AgentTicketHistory

Frontend module registration for the agent interface.

Default value:

---
Description: Ticket History.
Group: []
GroupRo: []
NavBarName: Ticket
Title: History

Frontend::Module###AgentTicketLock

Frontend module registration for the agent interface.

Default value:

---
Description: Ticket Lock.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Lock

Frontend::Module###AgentTicketLockedView

Frontend module registration for the agent interface.

Default value:

---
Description: Locked Tickets.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Locked Tickets

Frontend::Module###AgentTicketMerge

Frontend module registration for the agent interface.

Default value:

---
Description: Ticket Merge.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Merge

Frontend::Module###AgentTicketMove

Frontend module registration for the agent interface.

Default value:

---
Description: Ticket Move.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Move

Frontend::Module###AgentTicketNote

Frontend module registration for the agent interface.

Default value:

---
Description: Ticket Note.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Note

Frontend::Module###AgentTicketOwner

Frontend module registration for the agent interface.

Default value:

---
Description: Ticket Owner.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Owner

Frontend::Module###AgentTicketPending

Frontend module registration for the agent interface.

Default value:

---
Description: Ticket Pending.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Pending

Frontend::Module###AgentTicketPhone

Frontend module registration for the agent interface.

Default value:

---
Description: Create new phone ticket.
Group: []
GroupRo: []
NavBarName: Ticket
Title: New phone ticket

Frontend::Module###AgentTicketPhoneInbound

Frontend module registration for the agent interface.

Default value:

---
Description: Incoming Phone Call.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Phone-Ticket

Frontend::Module###AgentTicketPhoneOutbound

Frontend module registration for the agent interface.

Default value:

---
Description: Phone Call.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Phone-Ticket

Frontend::Module###AgentTicketPlain

Frontend module registration for the agent interface.

Default value:

---
Description: Ticket plain view of an email.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Plain

Frontend::Module###AgentTicketPrint

Frontend module registration for the agent interface.

Default value:

---
Description: Ticket Print.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Print

Frontend::Module###AgentTicketPriority

Frontend module registration for the agent interface.

Default value:

---
Description: Ticket Priority.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Priority

Frontend::Module###AgentTicketProcess

Frontend module registration for the agent interface.

Default value:

---
Description: Create new process ticket.
Group: []
GroupRo: []
NavBarName: Ticket
Title: New process ticket

Frontend::Module###AgentTicketQueue

Frontend module registration for the agent interface.

Default value:

---
Description: Overview of all open Tickets.
Group: []
GroupRo: []
NavBarName: Ticket
Title: QueueView

Frontend::Module###AgentTicketResponsible

Frontend module registration for the agent interface.

Default value:

---
Description: Ticket Responsible.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Responsible

Frontend::Module###AgentTicketResponsibleView

Frontend module registration for the agent interface.

Default value:

---
Description: Responsible Tickets.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Responsible Tickets

Frontend::Module###AgentTicketSMS

Frontend module registration for the agent interface.

Default value:

---
Description: Create new SMS ticket.
Group: []
GroupRo: []
NavBarName: Ticket
Title: New SMS ticket

Frontend::Module###AgentTicketSMSOutbound

Frontend module registration for the agent interface.

Default value:

---
Description: Ticket Outbound SMS.
Group: []
GroupRo: []
NavBarName: Ticket
Title: SMS Outbound

Frontend::Module###AgentTicketSearch

Frontend module registration for the agent interface.

Default value:

---
Description: Search Ticket.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Search

Frontend::Module###AgentTicketService

Frontend module registration for the agent interface.

Default value:

---
Description: Overview of all open Tickets.
Group: []
GroupRo: []
NavBarName: Ticket
Title: ServiceView

Frontend::Module###AgentTicketStatusView

Frontend module registration for the agent interface.

Default value:

---
Description: Overview of all open tickets.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Status view

Frontend::Module###AgentTicketWatchView

Frontend module registration for the agent interface.

Default value:

---
Description: Watched Tickets.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Watched Tickets

Frontend::Module###AgentTicketWatcher

Frontend module registration for the agent interface.

Default value:

---
Description: A TicketWatcher Module.
Group: []
GroupRo: []
NavBarName: Ticket-Watcher
Title: Ticket Watcher

Frontend::Module###AgentTicketZoom

Frontend module registration for the agent interface.

Default value:

---
Description: Ticket Zoom.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Zoom

Frontend::Module###AgentUserSearch

Frontend module registration for the agent interface.

Default value:

---
Description: Agent User Search.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Agent User Search

Frontend::Module###AgentVideoChat

Frontend module registration for the agent interface.

Default value:

---
Description: Video and audio call screen.
Group: []
GroupRo: []
NavBarName: ''

Frontend::Module###AgentZoom

Frontend module registration for the agent interface.

Default value:

---
Description: Compat module for AgentZoom to AgentTicketZoom.
Group: []
GroupRo: []
NavBarName: Ticket
Title: ''

Frontend::Module###AjaxAttachment

Frontend module registration for the agent interface.

Default value:

---
Description: AJAX attachment.
Group: []
GroupRo: []
NavBarName: ''
Title: AJAX Attachment

Frontend::Module###Logout

Frontend module registration for the agent interface.

Default value:

---
Description: Logout
Group: []
GroupRo: []
NavBarName: ''
Title: ''

Frontend::Module###PictureUpload

Frontend module registration for the agent interface.

This setting can not be deactivated.

Default value:

---
Description: Picture upload module.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Picture Upload

Frontend::NavBarModule###000-CustomerChat

Agent frontend module registration (disable chat link if chat feature is inactive or agent is not in chat group).

Default value:

---
Module: Kernel::Output::HTML::NavBar::AgentChat

Frontend::NavBarModule###1-TicketProcesses

Frontend module registration (disable ticket processes screen if no process available).

Default value:

---
Module: Kernel::Output::HTML::NavBar::AgentTicketProcess

Frontend::NavBarModule###2-AdminFavourites

Frontend module registration (show personal favorites as sub navigation items of ‘Admin’).

Default value:

---
Module: Kernel::Output::HTML::NavBar::AdminFavourites

Frontend::NavBarModule###5-TicketSMS

Frontend module registration (disable SMS ticket screen if cloud service is not activated).

Default value:

---
Module: Kernel::Output::HTML::NavBar::AgentTicketSMS

Frontend::NavBarModule###6-CustomerCompany

Frontend module registration (disable company link if no company feature is used).

Default value:

---
Module: Kernel::Output::HTML::NavBar::CustomerCompany

Frontend::NavBarModule###7-AgentTicketService

Frontend module registration (disable AgentTicketService link if Ticket Service feature is not used).

Default value:

---
Module: Kernel::Output::HTML::NavBar::AgentTicketService

FrontendAgentModuleRegistrationLoader

Loader::Module::AgentAppointmentAgendaOverview###002-Calendar

Loader module registration for the agent interface.

Default value:

---
CSS:
- thirdparty/fullcalendar-3.10.2/fullcalendar.min.css
- Core.AppointmentCalendar.css
- Core.AppointmentCalendar.Agenda.css
JavaScript:
- thirdparty/momentjs-2.18.1/moment.min.js
- thirdparty/fullcalendar-3.10.2/fullcalendar.min.js
- Core.Agent.AppointmentCalendar.js

Loader::Module::AgentAppointmentCalendarOverview###002-Calendar

Loader module registration for the agent interface.

Default value:

---
CSS:
- thirdparty/fullcalendar-3.10.2/fullcalendar.min.css
- thirdparty/fullcalendar-scheduler-1.10.1/scheduler.min.css
- Core.AppointmentCalendar.css
JavaScript:
- thirdparty/momentjs-2.18.1/moment.min.js
- thirdparty/fullcalendar-3.10.2/fullcalendar.min.js
- thirdparty/fullcalendar-scheduler-1.10.1/scheduler.min.js
- Core.Agent.AppointmentCalendar.js
- thirdparty/clipboardjs-1.7.1/clipboard.min.js

Loader::Module::AgentChat###002-Ticket

Loader module registration for the agent interface.

Default value:

---
CSS:
- thirdparty/spectrum-1.8.1/spectrum.css
- Core.Agent.Chat.css
JavaScript:
- thirdparty/spectrum-1.8.1/spectrum.js
- Core.Agent.Chat.js

Loader::Module::AgentChatAppend###002-Ticket

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Chat.Append.css
JavaScript:
- Core.Agent.CustomerSearch.js
- Core.Agent.Chat.Append.js

Loader::Module::AgentChatPopup###002-Ticket

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Chat.css
JavaScript:
- Core.Agent.Chat.js

Loader::Module::AgentChatPreview###002-Ticket

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.Chat.js
- Core.UI.AllocationList.js
- Core.Agent.TableFilters.js

Loader::Module::AgentCustomerInformationCenter###001-Framework

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.AllocationList.css
JavaScript:
- Core.UI.AllocationList.js
- Core.Agent.Dashboard.js
- Core.Agent.TableFilters.js
- Core.Agent.SwitchToCustomerAction.js
- Core.Agent.CustomerInformationCenter.js

Loader::Module::AgentCustomerUserAddressBook###001-Framework

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.CustomerUserAddressBook.css
JavaScript:
- Core.Agent.CustomerUserAddressBook.js

Loader::Module::AgentCustomerUserInformationCenter###001-Framework

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.AllocationList.css
JavaScript:
- Core.UI.AllocationList.js
- Core.Agent.Dashboard.js
- Core.Agent.TableFilters.js
- Core.Agent.CustomerUserInformationCenter.js

Loader::Module::AgentDashboard###001-Framework

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Dashboard.css
- Core.AllocationList.css
- thirdparty/fullcalendar-3.10.2/fullcalendar.min.css
- thirdparty/nvd3-1.7.1/nv.d3.css
JavaScript:
- thirdparty/momentjs-2.18.1/moment.min.js
- thirdparty/fullcalendar-3.10.2/fullcalendar.min.js
- thirdparty/d3-3.5.6/d3.min.js
- thirdparty/nvd3-1.7.1/nvd3.min.js
- thirdparty/nvd3-1.7.1/models/OTRSLineChart.js
- thirdparty/nvd3-1.7.1/models/OTRSMultiBarChart.js
- thirdparty/nvd3-1.7.1/models/OTRSStackedAreaChart.js
- thirdparty/canvg-1.4/rgbcolor.js
- thirdparty/canvg-1.4/StackBlur.js
- thirdparty/canvg-1.4/canvg.js
- thirdparty/StringView-8/stringview.js
- Core.UI.AdvancedChart.js
- Core.UI.AllocationList.js
- Core.Agent.TableFilters.js
- Core.Agent.Dashboard.js
- Core.Agent.Statistics.ParamsWidget.js

Loader::Module::AgentFAQAdd###002-FAQ

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.FAQ.Detail.css
JavaScript:
- Core.Agent.FAQ.js

Loader::Module::AgentFAQCategory###002-FAQ

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.FAQ.ConfirmationDialog.js

Loader::Module::AgentFAQEdit###002-FAQ

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.FAQ.Detail.css
JavaScript:
- Core.Agent.FAQ.js

Loader::Module::AgentFAQExplorer###002-FAQ

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.FAQ.Detail.css
JavaScript:
- Core.Agent.FAQ.js

Loader::Module::AgentFAQJournal###002-FAQ

Loader module registration for the agent interface.

Default value:

--- {}

Loader::Module::AgentFAQLanguage###002-FAQ

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.FAQ.ConfirmationDialog.js

Loader::Module::AgentFAQSearch###002-FAQ

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.FAQ.js

Loader::Module::AgentFAQZoom###002-FAQ

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.FAQ.Detail.css
- Core.AllocationList.css
JavaScript:
- Core.Agent.FAQ.ConfirmationDialog.js
- Core.Agent.FAQ.TicketCompose.js
- Core.Agent.FAQ.FAQZoom.js
- Core.UI.AllocationList.js
- Core.UI.Table.Sort.js
- Core.Agent.TableFilters.js
- Core.Agent.LinkObject.js

Loader::Module::AgentLinkObject###001-Framework

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.LinkObject.SearchForm.js

Loader::Module::AgentNotificationView###001-Framework

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.AllocationList.css
- Core.Agent.NotificationView.css
JavaScript:
- Core.UI.AllocationList.js
- Core.Agent.TableFilters.js
- Core.Agent.NotificationView.js

Loader::Module::AgentPreferences###001-Framework

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Preferences.css
- Core.Agent.Admin.SystemConfiguration.css
JavaScript:
- Core.UI.AllocationList.js
- Core.Agent.TableFilters.js
- Core.Agent.Preferences.js
- Core.Agent.SharedSecretGenerator.js
- Core.SystemConfiguration.js
- Core.SystemConfiguration.Date.js

Loader::Module::AgentStatistics###001-Framework

Loader module registration for the agent interface.

Default value:

---
CSS:
- thirdparty/nvd3-1.7.1/nv.d3.css
- Core.Agent.Statistics.css
JavaScript:
- thirdparty/d3-3.5.6/d3.min.js
- thirdparty/nvd3-1.7.1/nvd3.min.js
- thirdparty/nvd3-1.7.1/models/OTRSLineChart.js
- thirdparty/nvd3-1.7.1/models/OTRSMultiBarChart.js
- thirdparty/nvd3-1.7.1/models/OTRSStackedAreaChart.js
- thirdparty/canvg-1.4/rgbcolor.js
- thirdparty/canvg-1.4/StackBlur.js
- thirdparty/canvg-1.4/canvg.js
- thirdparty/StringView-8/stringview.js
- Core.Agent.Statistics.js
- Core.UI.AdvancedChart.js
- Core.Agent.Statistics.ParamsWidget.js

Loader::Module::AgentStatisticsReports###001-Framework

Loader module registration for the agent interface.

Default value:

---
CSS:
- thirdparty/nvd3-1.7.1/nv.d3.css
- Core.Agent.StatisticsReports.css
JavaScript:
- thirdparty/d3-3.5.6/d3.min.js
- thirdparty/nvd3-1.7.1/nvd3.min.js
- thirdparty/nvd3-1.7.1/models/OTRSLineChart.js
- thirdparty/nvd3-1.7.1/models/OTRSMultiBarChart.js
- thirdparty/nvd3-1.7.1/models/OTRSStackedAreaChart.js
- Core.UI.AdvancedChart.js
- Core.Agent.StatisticsReports.js

Loader::Module::AgentSystemContract###001-Framework

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.SystemContract.css

Loader::Module::AgentTicketAttachmentView###002-Ticket

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.AttachmentView.css
JavaScript:
- thirdparty/jquery-tablesorter-2.28.14/jquery.tablesorter.js
- Core.UI.Table.Sort.js
- Core.Agent.TicketAttachmentView.js

Loader::Module::AgentTicketBounce###002-Ticket

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.TicketBounce.js

Loader::Module::AgentTicketBulk###002-Ticket

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.TicketAction.js
- Core.Agent.TicketBulk.js

Loader::Module::AgentTicketClose###002-Ticket

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.TicketAction.js
- Core.Agent.TicketActionCommon.js
- Core.Agent.TicketFormDraft.js

Loader::Module::AgentTicketCompose###002-Ticket

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.CustomerSearch.js
- Core.Agent.CustomerSearchAutoComplete.js
- Core.Agent.TicketAction.js
- Core.Agent.TicketCompose.js
- Core.Agent.TicketFormDraft.js

Loader::Module::AgentTicketCustomer###002-Ticket

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.CustomerSearch.js
- Core.Agent.CustomerSearchAutoComplete.js
- Core.Agent.TicketAction.js
- Core.Agent.TicketSplit.js

Loader::Module::AgentTicketEmail###002-FAQ

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.FAQ.RelatedArticles.js

Loader::Module::AgentTicketEmail###002-Ticket

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.CustomerSearch.js
- Core.Agent.CustomerSearchAutoComplete.js
- Core.Agent.TicketAction.js
- Core.Agent.TicketEmail.js
- Core.Agent.TicketSplit.js

Loader::Module::AgentTicketEmailOutbound###002-Ticket

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.CustomerSearch.js
- Core.Agent.CustomerSearchAutoComplete.js
- Core.Agent.TicketAction.js
- Core.Agent.TicketEmailOutbound.js
- Core.Agent.TicketFormDraft.js

Loader::Module::AgentTicketEmailResend###002-Ticket

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.CustomerSearch.js
- Core.Agent.CustomerSearchAutoComplete.js
- Core.Agent.TicketAction.js
- Core.Agent.TicketEmailResend.js

Loader::Module::AgentTicketEscalationView###002-Ticket

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.AllocationList.css
JavaScript:
- Core.UI.AllocationList.js
- Core.Agent.TableFilters.js
- Core.Agent.Overview.js
- Core.Agent.TicketSplit.js

Loader::Module::AgentTicketForward###002-Ticket

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.CustomerSearch.js
- Core.Agent.CustomerSearchAutoComplete.js
- Core.Agent.TicketAction.js
- Core.Agent.TicketForward.js
- Core.Agent.TicketFormDraft.js

Loader::Module::AgentTicketFreeText###002-Ticket

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.TicketAction.js
- Core.Agent.TicketActionCommon.js
- Core.Agent.TicketFormDraft.js

Loader::Module::AgentTicketHistory###002-Ticket

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.TicketHistory.css
JavaScript:
- Core.Agent.TicketHistory.js

Loader::Module::AgentTicketLockedView###002-Ticket

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.AgentTicketQueue.css
- Core.AllocationList.css
JavaScript:
- Core.UI.AllocationList.js
- Core.Agent.TableFilters.js
- Core.Agent.Overview.js
- Core.Agent.TicketSplit.js

Loader::Module::AgentTicketMerge###002-Ticket

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.TicketMerge.js

Loader::Module::AgentTicketMove###002-Ticket

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.TicketAction.js
- Core.Agent.TicketMove.js
- Core.Agent.TicketFormDraft.js

Loader::Module::AgentTicketNote###002-Ticket

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.TicketAction.js
- Core.Agent.TicketActionCommon.js
- Core.Agent.TicketFormDraft.js

Loader::Module::AgentTicketOwner###002-Ticket

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.TicketAction.js
- Core.Agent.TicketActionCommon.js
- Core.Agent.TicketFormDraft.js

Loader::Module::AgentTicketPending###002-Ticket

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.TicketAction.js
- Core.Agent.TicketActionCommon.js
- Core.Agent.TicketFormDraft.js

Loader::Module::AgentTicketPhone###002-FAQ

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.FAQ.RelatedArticles.js

Loader::Module::AgentTicketPhone###002-Ticket

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.CustomerSearch.js
- Core.Agent.CustomerSearchAutoComplete.js
- Core.Agent.TicketAction.js
- Core.Agent.TicketPhone.js
- Core.Agent.TicketSplit.js

Loader::Module::AgentTicketPhoneInbound###002-Ticket

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.TicketAction.js
- Core.Agent.TicketPhoneCommon.js
- Core.Agent.TicketFormDraft.js

Loader::Module::AgentTicketPhoneOutbound###002-Ticket

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.TicketAction.js
- Core.Agent.TicketPhoneCommon.js
- Core.Agent.TicketFormDraft.js

Loader::Module::AgentTicketPriority###002-Ticket

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.TicketAction.js
- Core.Agent.TicketActionCommon.js
- Core.Agent.TicketFormDraft.js

Loader::Module::AgentTicketProcess###002-FAQ

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.FAQ.RelatedArticles.js

Loader::Module::AgentTicketProcess###002-ProcessManagement

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.TicketProcess.css
JavaScript:
- Core.Agent.CustomerSearch.js
- Core.Agent.CustomerSearchAutoComplete.js
- Core.Agent.TicketAction.js
- Core.Agent.TicketProcess.js
- Core.TicketProcess.js

Loader::Module::AgentTicketQueue###002-Ticket

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.AgentTicketQueue.css
- Core.AllocationList.css
JavaScript:
- Core.UI.AllocationList.js
- Core.Agent.TableFilters.js
- Core.Agent.Overview.js
- Core.Agent.TicketSplit.js

Loader::Module::AgentTicketResponsible###002-Ticket

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.TicketAction.js
- Core.Agent.TicketActionCommon.js
- Core.Agent.TicketFormDraft.js

Loader::Module::AgentTicketResponsibleView###002-Ticket

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.AllocationList.css
JavaScript:
- Core.UI.AllocationList.js
- Core.Agent.TableFilters.js
- Core.Agent.Overview.js
- Core.Agent.TicketSplit.js

Loader::Module::AgentTicketSMS###001-Framework

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- thirdparty/libphonenumber-js/libphonenumber-js.min.js
- Core.Agent.CustomerSearchSMS.js
- Core.Agent.TicketAction.js
- Core.Agent.TicketSMS.js

Loader::Module::AgentTicketSMSOutbound###001-Framework

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- thirdparty/libphonenumber-js/libphonenumber-js.min.js
- Core.Agent.CustomerSearchSMS.js
- Core.Agent.TicketAction.js
- Core.Agent.TicketSMS.js
- Core.Agent.TicketFormDraft.js

Loader::Module::AgentTicketSearch###002-Ticket

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.AllocationList.css
JavaScript:
- Core.UI.AllocationList.js
- Core.Agent.TableFilters.js
- Core.Agent.Overview.js
- Core.Agent.TicketSplit.js

Loader::Module::AgentTicketService###002-Ticket

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.AgentTicketService.css
- Core.AllocationList.css
JavaScript:
- Core.UI.AllocationList.js
- Core.Agent.TableFilters.js
- Core.Agent.Overview.js
- Core.Agent.TicketSplit.js

Loader::Module::AgentTicketStatusView###002-Ticket

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.AllocationList.css
JavaScript:
- Core.UI.AllocationList.js
- Core.Agent.TableFilters.js
- Core.Agent.Overview.js
- Core.Agent.TicketSplit.js

Loader::Module::AgentTicketWatchView###002-Ticket

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.AgentTicketQueue.css
- Core.AllocationList.css
JavaScript:
- Core.UI.AllocationList.js
- Core.Agent.TableFilters.js
- Core.Agent.Overview.js
- Core.Agent.TicketSplit.js

Loader::Module::AgentTicketZoom###002-Ticket

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.TicketProcess.css
- Core.Agent.TicketMenuModuleCluster.css
- Core.AllocationList.css
JavaScript:
- thirdparty/jquery-tablesorter-2.28.14/jquery.tablesorter.js
- Core.Agent.TicketSplit.js
- Core.Agent.TicketZoom.js
- Core.UI.AllocationList.js
- Core.UI.Table.Sort.js
- Core.Agent.LinkObject.js
- Core.Agent.ProcessInformation.js
- Core.Agent.TableFilters.js
- Core.Agent.TicketFormDraft.js
- Core.Agent.TicketZoom.TimelineView.js

Loader::Module::AgentTicketZoom###010-TicketSMS

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.TicketSMS.js

Loader::Module::AgentVideoChat###002-Ticket

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Chat.VideoChat.css

FrontendAgentModuleRegistrationMainMenu

Frontend::Navigation###AgentAppointmentAgendaOverview###002-Calendar

Main menu item registration.

Default value:

---
- AccessKey: ''
  Block: ItemArea
  Description: Overview of all appointments.
  Group: []
  GroupRo: []
  Link: Action=AgentAppointmentAgendaOverview
  LinkOption: ''
  Name: Agenda Overview
  NavBar: Calendar
  Prio: '6500'
  Type: ''

Frontend::Navigation###AgentAppointmentCalendarOverview###002-Calendar

Main menu item registration.

Default value:

---
- AccessKey: ''
  Block: ItemArea
  Description: Appointment Calendar overview page.
  Group: []
  GroupRo: []
  Link: Action=AgentAppointmentCalendarOverview
  LinkOption: ''
  Name: Calendar
  NavBar: Calendar
  Prio: '75'
  Type: Menu
- AccessKey: ''
  Block: ItemArea
  Description: Appointment Calendar overview page.
  Group: []
  GroupRo: []
  Link: Action=AgentAppointmentCalendarOverview
  LinkOption: ''
  Name: Calendar Overview
  NavBar: Calendar
  Prio: '6000'
  Type: ''
- AccessKey: ''
  Block: ItemArea
  Description: Resource Overview (OTRSCalendarResourcePlanning)
  Group: []
  GroupRo: []
  Link: Action=AgentAppointmentCalendarOverview
  LinkOption: class="PackageRequired" data-package-name="OTRSCalendarResourcePlanning"
  Name: Resource Overview
  NavBar: Calendar
  Prio: '7000'
  Type: ''
- AccessKey: ''
  Block: ItemArea
  Description: Create new appointment.
  Group: []
  GroupRo: []
  Link: Action=AgentAppointmentCalendarOverview;Subaction=AppointmentCreate
  LinkOption: ''
  Name: New Appointment
  NavBar: Calendar
  Prio: '8000'
  Type: ''

Frontend::Navigation###AgentAppointmentList###002-Calendar

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AgentChat###002-Ticket

Main menu item registration.

Default value:

---
- AccessKey: ''
  Block: ItemArea
  Description: ''
  Group: []
  GroupRo: []
  Link: Action=AgentChat
  LinkOption: ''
  Name: Chat
  NavBar: Chat
  Prio: '500'
  Type: Menu

Frontend::Navigation###AgentCustomerInformationCenter###001-Framework

Main menu item registration.

Default value:

---
- AccessKey: c
  Block: ItemArea
  Description: Customer Information Center search.
  Group: []
  GroupRo: []
  Link: Action=AgentCustomerInformationCenter
  LinkOption: onclick="window.setTimeout(function(){Core.Agent.CustomerInformationCenterSearch.OpenSearchDialog();},
    0); return false;"
  Name: Customer Information Center
  NavBar: Customers
  Prio: '50'
  Type: ''
- AccessKey: ''
  Block: ItemArea
  Description: Customer Information Center search.
  Group: []
  GroupRo: []
  Link: Action=AgentCustomerInformationCenter
  LinkOption: ''
  Name: Customers
  NavBar: Customers
  Prio: '60'
  Type: Menu

Frontend::Navigation###AgentCustomerInformationCenterSearch###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AgentCustomerUserInformationCenter###001-Framework

Main menu item registration.

Default value:

---
- AccessKey: y
  Block: ItemArea
  Description: Customer User Information Center search.
  Group: []
  GroupRo: []
  Link: Action=AgentCustomerUserInformationCenter
  LinkOption: onclick="window.setTimeout(function(){Core.Agent.CustomerUserInformationCenterSearch.OpenSearchDialog();},
    0); return false;"
  Name: Customer User Information Center
  NavBar: Customers
  Prio: '55'
  Type: ''

Frontend::Navigation###AgentDashboard###001-Framework

Main menu item registration.

Default value:

---
- AccessKey: d
  Block: ItemArea
  Description: Dashboard overview.
  Group: []
  GroupRo: []
  Link: Action=AgentDashboard
  LinkOption: ''
  Name: Dashboard
  NavBar: Dashboard
  Prio: '50'
  Type: Menu

Frontend::Navigation###AgentFAQAdd###002-FAQ

Main menu item registration.

Default value:

---
- AccessKey: b
  Block: ''
  Description: New FAQ Article.
  Group: []
  GroupRo: []
  Link: Action=AgentFAQAdd
  LinkOption: ''
  Name: New
  NavBar: FAQ
  Prio: '920'
  Type: ''

Frontend::Navigation###AgentFAQCategory###002-FAQ

Main menu item registration.

Default value:

---
- AccessKey: g
  Block: ''
  Description: Category Management.
  Group:
  - admin
  GroupRo: []
  Link: Action=AgentFAQCategory
  LinkOption: ''
  Name: Category Management
  NavBar: FAQ
  Prio: '950'
  Type: ''

Frontend::Navigation###AgentFAQExplorer###002-FAQ

Main menu item registration.

Default value:

---
- AccessKey: f
  Block: ItemArea
  Description: FAQ Area
  Group: []
  GroupRo: []
  Link: Action=AgentFAQExplorer
  LinkOption: ''
  Name: FAQ
  NavBar: FAQ
  Prio: '350'
  Type: Menu
- AccessKey: x
  Block: ''
  Description: FAQ Explorer
  Group: []
  GroupRo: []
  Link: Action=AgentFAQExplorer
  LinkOption: ''
  Name: Explorer
  NavBar: FAQ
  Prio: '910'
  Type: ''

Frontend::Navigation###AgentFAQJournal###002-FAQ

Main menu item registration.

Default value:

---
- AccessKey: j
  Block: ''
  Description: FAQ Journal
  Group: []
  GroupRo: []
  Link: Action=AgentFAQJournal
  LinkOption: ''
  Name: Journal
  NavBar: FAQ
  Prio: '930'
  Type: ''

Frontend::Navigation###AgentFAQLanguage###002-FAQ

Main menu item registration.

Default value:

---
- AccessKey: l
  Block: ''
  Description: Language Management.
  Group:
  - admin
  GroupRo: []
  Link: Action=AgentFAQLanguage
  LinkOption: ''
  Name: Language Management
  NavBar: FAQ
  Prio: '940'
  Type: ''

Frontend::Navigation###AgentFAQSearch###002-FAQ

Main menu item registration.

Default value:

---
- AccessKey: z
  Block: ''
  Description: Search FAQ.
  Group: []
  GroupRo: []
  Link: Action=AgentFAQSearch
  LinkOption: onclick="Core.Agent.Search.OpenSearchDialog('AgentFAQSearch'); if (event.stopPropagation)
    { event.stopPropagation(); } else { window.event.cancelBubble = true; } return
    false;"
  Name: Search
  NavBar: FAQ
  Prio: '960'
  Type: ''

Frontend::Navigation###AgentFAQSearchSmall###002-FAQ

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AgentLinkObject###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AgentNotificationView###001-Framework

Main menu item registration.

Default value:

---
- AccessKey: ''
  Block: ''
  Description: View notifications
  Group: []
  GroupRo: []
  Link: Action=AgentNotificationView
  LinkOption: ''
  Name: Notification web view
  NavBar: ''
  Prio: '910'
  Type: ''

Frontend::Navigation###AgentPreferences###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AgentStatistics###001-Framework

Main menu item registration.

Default value:

---
- AccessKey: ''
  Block: ItemArea
  Description: Statistics overview.
  Group:
  - stats
  GroupRo:
  - stats
  Link: Action=AgentStatistics;Subaction=Overview
  LinkOption: ''
  Name: Reports
  NavBar: Reports
  Prio: '8500'
  Type: Menu
- AccessKey: ''
  Block: ''
  Description: Statistics overview.
  Group:
  - stats
  GroupRo:
  - stats
  Link: Action=AgentStatistics;Subaction=Overview
  LinkOption: ''
  Name: Statistics
  NavBar: Reports
  Prio: '200'
  Type: ''

Frontend::Navigation###AgentStatisticsReports###001-Framework

Main menu item registration.

Default value:

---
- AccessKey: ''
  Block: ''
  Description: ''
  Group:
  - stats
  GroupRo:
  - stats
  Link: Action=AgentStatisticsReports;Subaction=Overview
  LinkOption: ''
  Name: Reports
  NavBar: Reports
  Prio: '100'
  Type: ''

Frontend::Navigation###AgentTicketEmail###002-Ticket

Main menu item registration.

Default value:

---
- AccessKey: m
  Block: ''
  Description: Create new email ticket and send this out (outbound).
  Group: []
  GroupRo: []
  Link: Action=AgentTicketEmail
  LinkOption: ''
  Name: New email ticket
  NavBar: Ticket
  Prio: '210'
  Type: ''

Frontend::Navigation###AgentTicketEscalationView###002-Ticket

Main menu item registration.

Default value:

---
- AccessKey: e
  Block: ''
  Description: Overview Escalated Tickets.
  Group: []
  GroupRo: []
  Link: Action=AgentTicketEscalationView
  LinkOption: ''
  Name: Escalation view
  NavBar: Ticket
  Prio: '120'
  Type: ''

Frontend::Navigation###AgentTicketLockedView###002-Ticket

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AgentTicketPhone###002-Ticket

Main menu item registration.

Default value:

---
- AccessKey: n
  Block: ''
  Description: Create new phone ticket (inbound).
  Group: []
  GroupRo: []
  Link: Action=AgentTicketPhone
  LinkOption: ''
  Name: New phone ticket
  NavBar: Ticket
  Prio: '200'
  Type: ''

Frontend::Navigation###AgentTicketProcess###002-ProcessManagement

Main menu item registration.

Default value:

---
- AccessKey: p
  Block: ''
  Description: Create New process ticket.
  Group: []
  GroupRo: []
  Link: Action=AgentTicketProcess
  LinkOption: ''
  Name: New process ticket
  NavBar: Ticket
  Prio: '220'
  Type: ''

Frontend::Navigation###AgentTicketQueue###002-Ticket

Main menu item registration.

Default value:

---
- AccessKey: o
  Block: ''
  Description: Overview of all Tickets per assigned Queue.
  Group: []
  GroupRo: []
  Link: Action=AgentTicketQueue
  LinkOption: ''
  Name: Queue view
  NavBar: Ticket
  Prio: '100'
  Type: ''
- AccessKey: t
  Block: ItemArea
  Description: Overview of all Tickets per assigned Queue.
  Group: []
  GroupRo: []
  Link: Action=AgentTicketQueue
  LinkOption: ''
  Name: Tickets
  NavBar: Ticket
  Prio: '200'
  Type: Menu

Frontend::Navigation###AgentTicketResponsibleView###002-Ticket

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AgentTicketSMS###001-Framework

Main menu item registration.

Default value:

---
- AccessKey: ''
  Block: ''
  Description: Create new SMS ticket and send it out (outbound).
  Group: []
  GroupRo: []
  Link: Action=AgentTicketSMS
  LinkOption: ''
  Name: New SMS ticket
  NavBar: Ticket
  Prio: '230'
  Type: ''

Frontend::Navigation###AgentTicketSearch###002-Ticket

Main menu item registration.

Default value:

---
- AccessKey: s
  Block: ''
  Description: Search Tickets.
  Group: []
  GroupRo: []
  Link: Action=AgentTicketSearch
  LinkOption: onclick="window.setTimeout(function(){Core.Agent.Search.OpenSearchDialog('AgentTicketSearch');},
    0); return false;"
  Name: Search
  NavBar: Ticket
  Prio: '300'
  Type: ''

Frontend::Navigation###AgentTicketService###002-Ticket

Main menu item registration.

Default value:

---
- AccessKey: i
  Block: ''
  Description: Overview of all open Tickets.
  Group: []
  GroupRo: []
  Link: Action=AgentTicketService
  LinkOption: ''
  Name: Service view
  NavBar: Ticket
  Prio: '105'
  Type: ''

Frontend::Navigation###AgentTicketStatusView###002-Ticket

Main menu item registration.

Default value:

---
- AccessKey: v
  Block: ''
  Description: Overview of all open Tickets.
  Group: []
  GroupRo: []
  Link: Action=AgentTicketStatusView
  LinkOption: ''
  Name: Status view
  NavBar: Ticket
  Prio: '110'
  Type: ''

Frontend::Navigation###AgentTicketWatchView###002-Ticket

Main menu item registration.

This setting is not active by default.

Default value:

--- []

FrontendAgentTicketOverview

Ticket::Frontend::Overview###Medium

Allows having a medium format ticket overview (CustomerInfo => 1 - shows also the customer information).

Default value:

---
CustomerInfo: '0'
Module: Kernel::Output::HTML::TicketOverview::Medium
ModulePriority: '200'
Name: Medium
NameShort: M
OverviewMenuModules: '1'
TicketActionsPerTicket: '1'

Ticket::Frontend::Overview###Preview

Shows a preview of the ticket overview (CustomerInfo => 1 - shows also Customer-Info, CustomerInfoMaxSize max. size in characters of Customer-Info).

Default value:

---
CustomerInfo: '0'
CustomerInfoMaxSize: '18'
DefaultPreViewLines: '25'
DefaultViewNewLine: '90'
Module: Kernel::Output::HTML::TicketOverview::Preview
ModulePriority: '300'
Name: Large
NameShort: L
OverviewMenuModules: '1'
StripEmptyLines: '0'
TicketActionsPerTicket: '1'

Ticket::Frontend::Overview###Small

Allows having a small format ticket overview (CustomerInfo => 1 - shows also the customer information).

Default value:

---
CustomerInfo: '1'
Module: Kernel::Output::HTML::TicketOverview::Small
ModulePriority: '100'
Name: Small
NameShort: S

Ticket::Frontend::Overview::PreviewArticleLimit

Sets the count of articles visible in preview mode of ticket overviews.

This setting can not be deactivated.

Default value:

5

Ticket::Frontend::Overview::PreviewArticleSenderTypes

Defines which article sender types should be shown in the preview of a ticket.

This setting is not active by default.

Default val