Frontend → Admin¶
Events###Appointment¶
List of all appointment events to be displayed in the GUI.
This setting can not be deactivated.
Default value:
---
- AppointmentCreate
- AppointmentUpdate
- AppointmentDelete
- AppointmentNotification
Events###Article¶
List of all article events to be displayed in the GUI.
This setting can not be deactivated.
Default value:
---
- ArticleCreate
- ArticleUpdate
- ArticleSend
- ArticleBounce
- ArticleAgentNotification
- ArticleCustomerNotification
- ArticleAutoResponse
- ArticleFlagSet
- ArticleFlagDelete
- ArticleCustomerFlagSet
- ArticleCustomerFlagDelete
- ArticleAgentNotification
- ArticleCustomerNotification
- ArticleEmailSendingQueued
- ArticleEmailSendingSent
- ArticleEmailSendingError
Events###Calendar¶
List of all calendar events to be displayed in the GUI.
This setting can not be deactivated.
Default value:
---
- CalendarCreate
- CalendarUpdate
Events###CustomerCompany¶
List of all CustomerCompany events to be displayed in the GUI.
This setting can not be deactivated.
Default value:
---
- CustomerCompanyAdd
- CustomerCompanyUpdate
Events###CustomerUser¶
List of all CustomerUser events to be displayed in the GUI.
This setting can not be deactivated.
Default value:
---
- CustomerUserAdd
- CustomerUserUpdate
Events###DynamicField¶
List of all DynamicField events to be displayed in the GUI.
This setting can not be deactivated.
Default value:
---
- DynamicFieldAdd
- DynamicFieldUpdate
- DynamicFieldDelete
Events###LinkObject¶
List of all LinkObject events to be displayed in the GUI.
This setting can not be deactivated.
Default value:
---
- LinkObjectLinkAdd
- LinkObjectLinkDelete
Events###Package¶
List of all Package events to be displayed in the GUI.
This setting can not be deactivated.
Default value:
---
- PackageInstall
- PackageReinstall
- PackageUpgrade
- PackageUninstall
Events###Queue¶
List of all queue events to be displayed in the GUI.
This setting can not be deactivated.
Default value:
---
- QueueCreate
- QueueUpdate
Events###Ticket¶
List of all ticket events to be displayed in the GUI.
This setting can not be deactivated.
Default value:
---
- TicketCreate
- TicketDelete
- TicketTitleUpdate
- TicketUnlockTimeoutUpdate
- TicketQueueUpdate
- TicketTypeUpdate
- TicketServiceUpdate
- TicketSLAUpdate
- TicketCustomerUpdate
- TicketPendingTimeUpdate
- TicketLockUpdate
- TicketArchiveFlagUpdate
- TicketStateUpdate
- TicketOwnerUpdate
- TicketResponsibleUpdate
- TicketPriorityUpdate
- HistoryAdd
- HistoryDelete
- TicketAccountTime
- TicketMerge
- TicketSubscribe
- TicketUnsubscribe
- TicketFlagSet
- TicketCustomerFlagSet
- TicketFlagDelete
- TicketCustomerFlagDelete
- EscalationResponseTimeNotifyBefore
- EscalationUpdateTimeNotifyBefore
- EscalationSolutionTimeNotifyBefore
- EscalationResponseTimeStart
- EscalationUpdateTimeStart
- EscalationSolutionTimeStart
- EscalationResponseTimeStop
- EscalationUpdateTimeStop
- EscalationSolutionTimeStop
- NotificationNewTicket
- NotificationFollowUp
- NotificationLockTimeout
- NotificationOwnerUpdate
- NotificationResponsibleUpdate
- NotificationAddNote
- NotificationMove
- NotificationPendingReminder
- NotificationEscalation
- NotificationEscalationNotifyBefore
- NotificationServiceUpdate
- NotificationSLAUpdate
Frontend → Admin → ModuleRegistration¶
Frontend::Module###Admin¶
Frontend module registration for the agent interface.
Default value:
---
Description: Admin Area.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: ''
Frontend::Module###AdminACL¶
Frontend module registration for the agent interface.
Default value:
---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Access Control Lists (ACL)
Frontend::Module###AdminAppointmentCalendarManage¶
Frontend module registration for the agent interface.
Default value:
---
Description: Calendar manage screen.
Group:
- admin
GroupRo: []
NavBarName: Calendar
Title: Manage Calendars
Frontend::Module###AdminAppointmentNotificationEvent¶
Frontend module registration for the agent interface.
Default value:
---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Appointment Notifications
Frontend::Module###AdminAttachment¶
Frontend module registration for the agent interface.
Default value:
---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Attachments
Frontend::Module###AdminAutoResponse¶
Frontend module registration for the agent interface.
Default value:
---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Auto Responses
Frontend::Module###AdminChatChannel¶
Frontend module registration for the agent interface.
Default value:
---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Chat Channels
Frontend::Module###AdminCloudServiceSMS¶
Frontend module registration for the agent interface.
Default value:
---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: SMS
Frontend::Module###AdminCloudServices¶
Frontend module registration for the agent interface.
Default value:
---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Cloud Services
Frontend::Module###AdminCommunicationLog¶
Frontend module registration for the agent interface.
Default value:
---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Communication Log GUI
Frontend::Module###AdminContactWithData¶
Frontend module registration for the agent interface.
Default value:
---
Description: Admin contact with data.
Group:
- admin
GroupRo: []
NavBarName: Ticket
Title: Admin Contact With Data
Frontend::Module###AdminCredential¶
Front end module registration for the administrator interface.
Default value:
---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Credentials
Frontend::Module###AdminCredentialBasicAuth¶
Front end module registration for the administrator interface.
Default value:
---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Credential BasicAuth Backend GUI
Frontend::Module###AdminCredentialCertificate¶
Front end module registration for the administrator interface.
Default value:
---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Credential Certificate Backend GUI
Frontend::Module###AdminCredentialOAuth2Google¶
Front end module registration for the administrator interface.
Default value:
---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Credential OAuth2 Google Backend GUI
Frontend::Module###AdminCredentialOAuth2MicrosoftGraphApp¶
Front end module registration for the administrator interface.
Default value:
---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Credential OAuth2 MicrosoftGraphApp Backend GUI
Frontend::Module###AdminCredentialOAuth2MicrosoftGraphUser¶
Front end module registration for the administrator interface.
Default value:
---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Credential OAuth2 MicrosoftGraphUser Backend GUI
Frontend::Module###AdminCustomPage¶
Frontend module registration for the agent interface.
Default value:
---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Admin Custom Page
Frontend::Module###AdminCustomerCompany¶
Frontend module registration for the agent interface.
Default value:
---
Description: Edit Customer Companies.
Group:
- admin
- users
GroupRo: []
NavBarName: Customers
Title: Customer Companies
Frontend::Module###AdminCustomerGroup¶
Frontend module registration for the agent interface.
Default value:
---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Customers ↔ Groups
Frontend::Module###AdminCustomerUser¶
Frontend module registration for the agent interface.
Default value:
---
Description: Edit Customer Users.
Group:
- admin
- users
GroupRo: []
NavBarName: Customers
Title: Customer Users
Frontend::Module###AdminCustomerUserCustomer¶
Frontend module registration for the agent interface.
Default value:
---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Customer Users ↔ Customers
Frontend::Module###AdminCustomerUserGroup¶
Frontend module registration for the agent interface.
Default value:
---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Customer Users ↔ Groups
Frontend::Module###AdminCustomerUserService¶
Frontend module registration for the agent interface.
Default value:
---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Customer Users ↔ Services
Frontend::Module###AdminDynamicField¶
Frontend module registration for the agent interface.
Default value:
---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Dynamic Fields GUI
Frontend::Module###AdminDynamicFieldCheckbox¶
Frontend module registration for the agent interface.
Default value:
---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Dynamic Fields Checkbox Backend GUI
Frontend::Module###AdminDynamicFieldContactWithData¶
Frontend module registration for the agent interface.
Default value:
---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Dynamic Fields Contact Data Backend GUI
Frontend::Module###AdminDynamicFieldDateTime¶
Frontend module registration for the agent interface.
Default value:
---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Dynamic Fields Date Time Backend GUI
Frontend::Module###AdminDynamicFieldDropdown¶
Frontend module registration for the agent interface.
Default value:
---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Dynamic Fields Drop-down Backend GUI
Frontend::Module###AdminDynamicFieldInvalid¶
Frontend module registration for the agent interface.
Default value:
---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Dynamic Fields Invalid Backend GUI
Frontend::Module###AdminDynamicFieldMultiselect¶
Frontend module registration for the agent interface.
Default value:
---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Dynamic Fields Multiselect Backend GUI
Frontend::Module###AdminDynamicFieldText¶
Frontend module registration for the agent interface.
Default value:
---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Dynamic Fields Text Backend GUI
Frontend::Module###AdminEmail¶
Frontend module registration for the agent interface.
Default value:
---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Admin Notification
Frontend::Module###AdminExternalHomePage¶
Frontend module registration for the agent interface.
Default value:
---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Admin External Home Page
Frontend::Module###AdminExternalLayout¶
Frontend module registration for the agent interface.
Default value:
---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Admin External Interface Layout
Frontend::Module###AdminGenericAgent¶
Frontend module registration for the agent interface.
Default value:
---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: GenericAgent
Frontend::Module###AdminGenericInterfaceDebugger¶
Frontend module registration for the agent interface.
Default value:
---
Description: Admin
Group:
- admin
GroupRo: []
NavBarName: ''
Title: GenericInterface Debugger GUI
Frontend::Module###AdminGenericInterfaceErrorHandlingDefault¶
Frontend module registration for the agent interface.
Default value:
---
Description: Admin
Group:
- admin
GroupRo: []
NavBarName: ''
Title: GenericInterface ErrorHandling GUI
Frontend::Module###AdminGenericInterfaceErrorHandlingRequestRetry¶
Frontend module registration for the agent interface.
Default value:
---
Description: Admin
Group:
- admin
GroupRo: []
NavBarName: ''
Title: GenericInterface ErrorHandling GUI
Frontend::Module###AdminGenericInterfaceInvokerDefault¶
Frontend module registration for the agent interface.
Default value:
---
Description: Admin
Group:
- admin
GroupRo: []
NavBarName: ''
Title: GenericInterface Invoker GUI
Frontend::Module###AdminGenericInterfaceInvokerEvent¶
Frontend module registration for the agent interface.
Default value:
---
Description: Admin
Group:
- admin
GroupRo: []
NavBarName: ''
Title: GenericInterface Invoker Event GUI
Frontend::Module###AdminGenericInterfaceMappingSimple¶
Frontend module registration for the agent interface.
Default value:
---
Description: Admin
Group:
- admin
GroupRo: []
NavBarName: ''
Title: GenericInterface Web Service Mapping GUI
Frontend::Module###AdminGenericInterfaceMappingXSLT¶
Frontend module registration for the agent interface.
Default value:
---
Description: Admin
Group:
- admin
GroupRo: []
NavBarName: ''
Title: GenericInterface Web Service Mapping GUI
Frontend::Module###AdminGenericInterfaceOperationDefault¶
Frontend module registration for the agent interface.
Default value:
---
Description: Admin
Group:
- admin
GroupRo: []
NavBarName: ''
Title: GenericInterface Operation GUI
Frontend::Module###AdminGenericInterfaceOperationRPC¶
Frontend module registration for the agent interface.
Default value:
---
Description: Admin
Group:
- admin
GroupRo: []
NavBarName: ''
Title: GenericInterface RPC Operation GUI
Frontend::Module###AdminGenericInterfaceTransportHTTPREST¶
Frontend module registration for the agent interface.
Default value:
---
Description: Admin
Group:
- admin
GroupRo: []
NavBarName: ''
Title: GenericInterface TransportHTTPREST GUI
Frontend::Module###AdminGenericInterfaceTransportHTTPSOAP¶
Frontend module registration for the agent interface.
Default value:
---
Description: Admin
Group:
- admin
GroupRo: []
NavBarName: ''
Title: GenericInterface TransportHTTPSOAP GUI
Frontend::Module###AdminGenericInterfaceWebservice¶
Frontend module registration for the agent interface.
Default value:
---
Description: Admin
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: GenericInterface Web Service GUI
Frontend::Module###AdminGenericInterfaceWebserviceHistory¶
Frontend module registration for the agent interface.
Default value:
---
Description: Admin
Group:
- admin
GroupRo: []
NavBarName: ''
Title: GenericInterface Web Service History GUI
Frontend::Module###AdminGroup¶
Frontend module registration for the agent interface.
Default value:
---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Groups
Frontend::Module###AdminInit¶
Frontend module registration for the agent interface.
Default value:
---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Initialization
Frontend::Module###AdminLog¶
Frontend module registration for the agent interface.
Default value:
---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: System Log
Frontend::Module###AdminMailAccount¶
Frontend module registration for the agent interface.
Default value:
---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Mail Accounts
Frontend::Module###AdminNotificationEvent¶
Frontend module registration for the agent interface.
Default value:
---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Ticket Notifications
Frontend::Module###AdminPGP¶
Frontend module registration for the agent interface.
Default value:
---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: PGP Key Management
Frontend::Module###AdminPackageManager¶
Frontend module registration for the agent interface.
Default value:
---
Description: Software Package Manager.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Package Manager
Frontend::Module###AdminPerformanceLog¶
Frontend module registration for the agent interface.
Default value:
---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Performance Log
Frontend::Module###AdminPostMasterFilter¶
Frontend module registration for the agent interface.
Default value:
---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: PostMaster Filters
Frontend::Module###AdminPriority¶
Frontend module registration for the agent interface.
Default value:
---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Priorities
Frontend::Module###AdminProcessManagement¶
Frontend module registration for the agent interface.
Default value:
---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Process Management
Frontend::Module###AdminProcessManagementActivity¶
Frontend module registration for the agent interface.
Default value:
---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Process Management Activity GUI
Frontend::Module###AdminProcessManagementActivityDialog¶
Frontend module registration for the agent interface.
Default value:
---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Process Management Activity Dialog GUI
Frontend::Module###AdminProcessManagementPath¶
Frontend module registration for the agent interface.
Default value:
---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Process Management Path GUI
Frontend::Module###AdminProcessManagementSequenceFlow¶
Frontend module registration for the agent interface.
Default value:
---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Process Management Sequence Flow GUI
Frontend::Module###AdminProcessManagementSequenceFlowAction¶
Frontend module registration for the agent interface.
Default value:
---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Process Management Sequence Flow Action GUI
Frontend::Module###AdminQueue¶
Frontend module registration for the agent interface.
Default value:
---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Queues
Frontend::Module###AdminQueueAutoResponse¶
Frontend module registration for the agent interface.
Default value:
---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Queues ↔ Auto Responses
Frontend::Module###AdminQueueSMSTemplates¶
Frontend module registration for the agent interface.
Default value:
---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: SMS Templates ↔ Queues
Frontend::Module###AdminQueueTemplates¶
Frontend module registration for the agent interface.
Default value:
---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Templates ↔ Queues
Frontend::Module###AdminRegistration¶
Frontend module registration for the agent interface.
Default value:
---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: System Registration
Frontend::Module###AdminRole¶
Frontend module registration for the agent interface.
Default value:
---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Roles
Frontend::Module###AdminRoleGroup¶
Frontend module registration for the agent interface.
Default value:
---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Roles ↔ Groups
Frontend::Module###AdminRoleUser¶
Frontend module registration for the agent interface.
Default value:
---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Agents ↔ Roles
Frontend::Module###AdminSLA¶
Frontend module registration for the agent interface.
Default value:
---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Service Level Agreements
Frontend::Module###AdminSMIME¶
Frontend module registration for the agent interface.
Default value:
---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: S/MIME Management
Frontend::Module###AdminSMSTemplate¶
Frontend module registration for the agent interface.
Default value:
---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: SMS Templates
Frontend::Module###AdminSalutation¶
Frontend module registration for the agent interface.
Default value:
---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Salutations
Frontend::Module###AdminSelectBox¶
Frontend module registration for the agent interface.
Default value:
---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: SQL Box
Frontend::Module###AdminService¶
Frontend module registration for the agent interface.
Default value:
---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Services
Frontend::Module###AdminServiceCatalogue¶
Frontend module registration for the agent interface.
Default value:
---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Admin Customer Service Catalogue.
Frontend::Module###AdminServiceCatalogueCategories¶
Frontend module registration for the agent interface.
Default value:
---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Admin Customer Service Catalogue Categories
Frontend::Module###AdminServiceCatalogueItems¶
Frontend module registration for the agent interface.
Default value:
---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Admin Customer Service Catalogue Items
Frontend::Module###AdminSession¶
Frontend module registration for the agent interface.
Default value:
---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Session Management
Frontend::Module###AdminSignature¶
Frontend module registration for the agent interface.
Default value:
---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Signatures
Frontend::Module###AdminState¶
Frontend module registration for the agent interface.
Default value:
---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: States
Frontend::Module###AdminSupportDataCollector¶
Frontend module registration for the agent interface.
Default value:
---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Support Data Collector
Frontend::Module###AdminSystemAddress¶
Frontend module registration for the agent interface.
Default value:
---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Email Addresses
Frontend::Module###AdminSystemConfiguration¶
Frontend module registration for the agent interface.
This setting can not be deactivated.
Default value:
---
Description: Admin.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: System Configuration
Frontend::Module###AdminSystemConfigurationDeployment¶
Frontend module registration for the agent interface.
Default value:
---
Description: Manage System Configuration Deployments.
Group:
- admin
- users
GroupRo: []
NavBarName: SystemConfiguration
Title: System Configuration Deployment
Frontend::Module###AdminSystemConfigurationGroup¶
Frontend module registration for the agent interface.
This setting can not be deactivated.
Default value:
---
Description: Admin.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: System Configuration Group
Frontend::Module###AdminSystemMaintenance¶
Frontend module registration for the agent interface.
Default value:
---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: System Maintenance
Frontend::Module###AdminTemplate¶
Frontend module registration for the agent interface.
Default value:
---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Templates
Frontend::Module###AdminTemplateAttachment¶
Frontend module registration for the agent interface.
Default value:
---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Templates ↔ Attachments
Frontend::Module###AdminType¶
Frontend module registration for the agent interface.
Default value:
---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Types
Frontend::Module###AdminUser¶
Frontend module registration for the agent interface.
Default value:
---
Description: Create and manage agents.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Agents
Frontend::Module###AdminUserGroup¶
Frontend module registration for the agent interface.
Default value:
---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Agents ↔ Groups
Frontend::Module###AgentDaemonInfo¶
Frontend module registration for the agent interface.
Default value:
---
Description: Admin
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Shows information on how to start OTRS Daemon
Frontend → Admin → ModuleRegistration → AdminOverview¶
Frontend → Admin → ModuleRegistration → Loader¶
Loader::Module::Admin###001-Framework¶
Loader module registration for the agent interface.
Default value:
---
CSS:
- Core.Agent.Admin.css
JavaScript:
- Core.Agent.Admin.js
- Core.UI.AllocationList.js
- Core.Agent.TableFilters.js
Loader::Module::AdminACL###002-Ticket¶
Loader module registration for the agent interface.
Default value:
---
CSS:
- Core.Agent.Admin.ACL.css
JavaScript:
- Core.Agent.Admin.ACL.js
Loader::Module::AdminAppointmentCalendarManage###002-Calendar¶
Loader module registration for the agent interface.
Default value:
---
CSS:
- Core.AppointmentCalendar.Manage.css
- thirdparty/spectrum-1.8.1/spectrum.css
JavaScript:
- thirdparty/clipboardjs-1.7.1/clipboard.min.js
- thirdparty/spectrum-1.8.1/spectrum.js
- Core.Agent.Admin.AppointmentCalendar.Manage.js
Loader::Module::AdminAppointmentNotificationEvent###002-Calendar¶
Loader module registration for the agent interface.
Default value:
---
CSS:
- Core.Agent.Admin.NotificationEvent.css
JavaScript:
- Core.Agent.Admin.NotificationEvent.js
Loader::Module::AdminAttachment###002-Ticket¶
Loader module registration for the agent interface.
Default value:
---
JavaScript:
- Core.Agent.Admin.Attachment.js
Loader::Module::AdminAutoResponse###002-Ticket¶
Loader module registration for the agent interface.
Default value:
---
JavaScript:
- Core.Agent.Admin.AutoResponse.js
Loader::Module::AdminCloudServiceSMS###001-Framework¶
Loader module registration for the agent interface.
Default value:
---
CSS:
- Core.Agent.Admin.CloudService.SMS.css
JavaScript:
- Core.Agent.Admin.CloudServiceSMS.js
Loader::Module::AdminCloudServices###001-Framework¶
Loader module registration for the agent interface.
Default value:
---
CSS:
- Core.Agent.Admin.CloudServices.css
Loader::Module::AdminCommunicationLog###001-Framework¶
Loader module registration for the agent interface.
Default value:
---
CSS:
- Core.Agent.Admin.CommunicationLog.css
JavaScript:
- Core.Agent.Admin.CommunicationLog.js
- thirdparty/jquery-tablesorter-2.28.14/jquery.tablesorter.js
- Core.UI.Table.Sort.js
Loader::Module::AdminCredential###002-Framework¶
Loader module registration for the administrator interface.
Default value:
---
JavaScript:
- Core.Agent.Admin.Credential.js
- Core.Agent.Admin.SysConfig.Entity.js
Loader::Module::AdminCredentialBasicAuth###002-Framework¶
Loader module registration for the administrator interface.
Default value:
---
CSS:
- Core.Agent.Admin.Credential.css
JavaScript:
- Core.Agent.Admin.Credential.js
- Core.Agent.Admin.SysConfig.Entity.js
Loader::Module::AdminCredentialCertificate###002-Framework¶
Loader module registration for the administrator interface.
Default value:
---
CSS:
- Core.Agent.Admin.Credential.css
JavaScript:
- Core.Agent.Admin.Credential.js
- Core.Agent.Admin.SysConfig.Entity.js
Loader::Module::AdminCredentialOAuth2Google###002-Framework¶
Loader module registration for the administrator interface.
Default value:
---
CSS:
- Core.Agent.Admin.Credential.css
JavaScript:
- Core.Agent.Admin.Credential.js
- Core.Agent.Admin.CredentialOAuth2Google.js
- Core.Agent.Admin.SysConfig.Entity.js
Loader::Module::AdminCredentialOAuth2MicrosoftGraphApp###002-Framework¶
Loader module registration for the administrator interface.
Default value:
---
CSS:
- Core.Agent.Admin.Credential.css
JavaScript:
- Core.Agent.Admin.Credential.js
- Core.Agent.Admin.SysConfig.Entity.js
Loader::Module::AdminCredentialOAuth2MicrosoftGraphUser###002-Framework¶
Loader module registration for the administrator interface.
Default value:
---
CSS:
- Core.Agent.Admin.Credential.css
JavaScript:
- Core.Agent.Admin.Credential.js
- Core.Agent.Admin.CredentialOAuth2MicrosoftGraphUser.js
- Core.Agent.Admin.SysConfig.Entity.js
Loader::Module::AdminCustomPage###001-Framework¶
Loader module registration for the agent interface.
Default value:
---
JavaScript:
- Core.Agent.Admin.CustomPage.js
- Core.UI.InputFields.js
Loader::Module::AdminCustomerCompany###001-Framework¶
Loader module registration for the agent interface.
Default value:
---
JavaScript:
- Core.Agent.Admin.CustomerCompany.js
Loader::Module::AdminCustomerGroup###001-Framework¶
Loader module registration for the agent interface.
Default value:
---
JavaScript:
- Core.Agent.Admin.CustomerGroup.js
Loader::Module::AdminCustomerUser###001-Framework¶
Loader module registration for the agent interface.
Default value:
---
JavaScript:
- Core.Agent.TicketAction.js
- Core.Agent.SwitchToCustomerAction.js
- Core.Agent.Admin.CustomerUser.js
Loader::Module::AdminCustomerUserCustomer###001-Framework¶
Loader module registration for the agent interface.
Default value:
---
JavaScript:
- Core.Agent.Admin.CustomerUserService.js
Loader::Module::AdminCustomerUserGroup###001-Framework¶
Loader module registration for the agent interface.
Default value:
---
JavaScript:
- Core.Agent.Admin.CustomerGroup.js
Loader::Module::AdminCustomerUserService###001-Framework¶
Loader module registration for the agent interface.
Default value:
---
JavaScript:
- Core.Agent.Admin.CustomerUserService.js
Loader::Module::AdminDynamicField###002-Ticket¶
Loader module registration for the agent interface.
Default value:
---
CSS:
- Core.Agent.Admin.DynamicField.css
JavaScript:
- Core.Agent.Admin.DynamicField.js
- Core.Agent.Admin.SysConfig.Entity.js
Loader::Module::AdminDynamicFieldCheckbox###002-Ticket¶
Loader module registration for the agent interface.
Default value:
---
JavaScript:
- Core.Agent.Admin.DynamicField.js
- Core.Agent.Admin.DynamicFieldCheckbox.js
- Core.Agent.Admin.SysConfig.Entity.js
Loader::Module::AdminDynamicFieldContactWithData###002-Ticket¶
Loader module registration for the agent interface.
Default value:
---
CSS:
- Core.Agent.Admin.DynamicField.css
JavaScript:
- Core.Agent.Admin.DynamicField.js
- Core.Agent.Admin.DynamicFieldDropdown.js
- Core.Agent.Admin.SysConfig.Entity.js
Loader::Module::AdminDynamicFieldDateTime###002-Ticket¶
Loader module registration for the agent interface.
Default value:
---
CSS:
- Core.Agent.Admin.DynamicField.css
JavaScript:
- Core.Agent.Admin.DynamicField.js
- Core.Agent.Admin.DynamicFieldDateTime.js
- Core.Agent.Admin.SysConfig.Entity.js
Loader::Module::AdminDynamicFieldDropdown###002-Ticket¶
Loader module registration for the agent interface.
Default value:
---
CSS:
- Core.Agent.Admin.DynamicField.css
JavaScript:
- Core.Agent.Admin.DynamicField.js
- Core.Agent.Admin.DynamicFieldDropdown.js
- Core.Agent.Admin.SysConfig.Entity.js
Loader::Module::AdminDynamicFieldInvalid###002-Ticket¶
Loader module registration for the agent interface.
Default value:
---
CSS:
- Core.Agent.Admin.DynamicField.css
JavaScript:
- Core.Agent.Admin.DynamicField.js
- Core.Agent.Admin.SysConfig.Entity.js
Loader::Module::AdminDynamicFieldMultiselect###002-Ticket¶
Loader module registration for the agent interface.
Default value:
---
CSS:
- Core.Agent.Admin.DynamicField.css
JavaScript:
- Core.Agent.Admin.DynamicField.js
- Core.Agent.Admin.DynamicFieldMultiselect.js
- Core.Agent.Admin.SysConfig.Entity.js
Loader::Module::AdminDynamicFieldText###002-Ticket¶
Loader module registration for the agent interface.
Default value:
---
JavaScript:
- Core.Agent.Admin.DynamicField.js
- Core.Agent.Admin.DynamicFieldText.js
- Core.Agent.Admin.SysConfig.Entity.js
Loader::Module::AdminExternalHomePage###001-Framework¶
Loader module registration for the agent interface.
Default value:
---
CSS:
- Core.Agent.Admin.ExternalHomePage.css
- thirdparty/spectrum-1.8.1/spectrum.css
JavaScript:
- thirdparty/spectrum-1.8.1/spectrum.js
- Core.UI.InputFields.js
- Core.Agent.Admin.ExternalHomePage.js
Loader::Module::AdminExternalLayout###001-Framework¶
Loader module registration for the agent interface.
Default value:
---
CSS:
- Core.Agent.Admin.ExternalHomePage.css
- Core.Agent.Admin.ExternalLayout.css
- thirdparty/spectrum-1.8.1/spectrum.css
JavaScript:
- thirdparty/spectrum-1.8.1/spectrum.js
- Core.UI.InputFields.js
- Core.Agent.Admin.ExternalLayout.js
Loader::Module::AdminGenericAgent###002-Ticket¶
Loader module registration for the agent interface.
Default value:
---
JavaScript:
- Core.Agent.Admin.GenericAgent.js
Loader::Module::AdminGenericInterfaceDebugger###002-GenericInterface¶
Loader module registration for the agent interface.
Default value:
---
CSS:
- Core.Agent.Admin.GenericInterface.css
JavaScript:
- Core.Agent.Admin.GenericInterfaceDebugger.js
Loader::Module::AdminGenericInterfaceErrorHandlingDefault###002-GenericInterface¶
Loader module registration for the agent interface.
Default value:
---
CSS:
- Core.Agent.Admin.GenericInterface.css
JavaScript:
- Core.Agent.Admin.GenericInterfaceErrorHandling.js
Loader::Module::AdminGenericInterfaceErrorHandlingRequestRetry###002-GenericInterface¶
Loader module registration for the agent interface.
Default value:
---
CSS:
- Core.Agent.Admin.GenericInterface.css
JavaScript:
- Core.Agent.Admin.GenericInterfaceErrorHandling.js
- Core.Agent.Admin.GenericInterfaceErrorHandlingRequestRetry.js
Loader::Module::AdminGenericInterfaceInvokerDefault###002-GenericInterface¶
Loader module registration for the agent interface.
Default value:
---
CSS:
- Core.Agent.Admin.GenericInterface.css
JavaScript:
- Core.Agent.Admin.GenericInterfaceInvoker.js
Loader::Module::AdminGenericInterfaceInvokerEvent###002-GenericInterface¶
Loader module registration for the agent interface.
Default value:
---
CSS:
- Core.Agent.Admin.GenericInterface.css
JavaScript:
- Core.Agent.Admin.GenericInterfaceInvokerEvent.js
Loader::Module::AdminGenericInterfaceMappingSimple###002-GenericInterface¶
Loader module registration for the agent interface.
Default value:
---
CSS:
- Core.Agent.Admin.GenericInterface.css
JavaScript:
- Core.Agent.Admin.GenericInterfaceMapping.js
Loader::Module::AdminGenericInterfaceMappingXSLT###002-GenericInterface¶
Loader module registration for the agent interface.
Default value:
---
CSS:
- Core.Agent.Admin.GenericInterface.css
- Core.Agent.SortedTree.css
JavaScript:
- Core.Agent.Admin.GenericInterfaceMappingXSLT.js
- Core.Agent.SortedTree.js
Loader::Module::AdminGenericInterfaceOperationDefault###002-GenericInterface¶
Loader module registration for the agent interface.
Default value:
---
CSS:
- Core.Agent.Admin.GenericInterface.css
JavaScript:
- Core.Agent.Admin.GenericInterfaceOperation.js
Loader::Module::AdminGenericInterfaceOperationRPC###001-GenericInterface¶
Loader module registration for the agent interface.
Default value:
---
CSS:
- Core.Agent.Admin.GenericInterface.css
JavaScript:
- Core.Agent.Admin.GenericInterfaceOperation.js
Loader::Module::AdminGenericInterfaceTransportHTTPREST###002-GenericInterface¶
Loader module registration for the agent interface.
Default value:
---
CSS:
- Core.Agent.Admin.GenericInterface.css
JavaScript:
- Core.Agent.Admin.GenericInterfaceTransportHTTPREST.js
Loader::Module::AdminGenericInterfaceTransportHTTPSOAP###002-GenericInterface¶
Loader module registration for the agent interface.
Default value:
---
CSS:
- Core.Agent.Admin.GenericInterface.css
- Core.Agent.SortedTree.css
JavaScript:
- Core.Agent.Admin.GenericInterfaceTransportHTTPSOAP.js
- Core.Agent.SortedTree.js
Loader::Module::AdminGenericInterfaceWebservice###002-GenericInterface¶
Loader module registration for the agent interface.
Default value:
---
CSS:
- Core.Agent.Admin.GenericInterface.css
JavaScript:
- Core.Agent.Admin.GenericInterfaceWebservice.js
Loader::Module::AdminGenericInterfaceWebserviceHistory###002-GenericInterface¶
Loader module registration for the agent interface.
Default value:
---
CSS:
- Core.Agent.Admin.GenericInterface.css
JavaScript:
- Core.Agent.Admin.GenericInterfaceWebserviceHistory.js
Loader::Module::AdminGroup###001-Framework¶
Loader module registration for the agent interface.
Default value:
---
JavaScript:
- Core.Agent.Admin.Group.js
Loader::Module::AdminLog###001-Framework¶
Loader module registration for the agent interface.
Default value:
---
JavaScript:
- Core.Agent.Admin.Log.js
Loader::Module::AdminMailAccount###001-Framework¶
Loader module registration for the agent interface.
Default value:
---
JavaScript:
- Core.Agent.Admin.MailAccount.js
Loader::Module::AdminNotificationEvent###002-Ticket¶
Loader module registration for the agent interface.
Default value:
---
CSS:
- Core.Agent.Admin.NotificationEvent.css
JavaScript:
- Core.Agent.Admin.NotificationEvent.js
Loader::Module::AdminPGP###001-Framework¶
Loader module registration for the agent interface.
Default value:
---
JavaScript:
- Core.Agent.Admin.PGP.js
Loader::Module::AdminPackageManager###001-Framework¶
Loader module registration for the agent interface.
Default value:
---
CSS:
- Core.Agent.Admin.PackageManager.css
JavaScript:
- Core.Agent.Admin.PackageManager.js
Loader::Module::AdminPerformanceLog###001-Framework¶
Loader module registration for the agent interface.
Default value:
---
CSS:
- Core.Agent.Admin.PerformanceLog.css
Loader::Module::AdminPostMasterFilter###001-Framework¶
Loader module registration for the agent interface.
Default value:
---
CSS:
- Core.Agent.Admin.PostMasterFilter.css
JavaScript:
- Core.Agent.Admin.PostMasterFilter.js
Loader::Module::AdminPriority###002-Ticket¶
Loader module registration for the agent interface.
Default value:
---
JavaScript:
- Core.Agent.Admin.Priority.js
- Core.Agent.Admin.SysConfig.Entity.js
Loader::Module::AdminProcessManagement###002-ProcessManagement¶
Loader module registration for the agent interface.
Default value:
---
CSS:
- Core.Agent.Admin.ProcessManagement.css
- Core.AllocationList.css
JavaScript:
- thirdparty/jsplumb-1.6.4/jsplumb.js
- thirdparty/farahey-0.5/farahey.js
- thirdparty/jsplumb-labelspacer/label-spacer.js
- Core.Agent.Admin.ProcessManagement.js
- Core.Agent.Admin.ProcessManagement.Canvas.js
- Core.UI.AllocationList.js
Loader::Module::AdminProcessManagementActivity###002-ProcessManagement¶
Loader module registration for the agent interface.
Default value:
---
CSS:
- Core.Agent.Admin.ProcessManagement.css
- Core.AllocationList.css
JavaScript:
- Core.Agent.Admin.ProcessManagement.js
- Core.Agent.Admin.ProcessManagement.ModuleConfiguration.MultiLanguageRichText.js
- Core.UI.AllocationList.js
Loader::Module::AdminProcessManagementActivityDialog###002-ProcessManagement¶
Loader module registration for the agent interface.
Default value:
---
CSS:
- Core.Agent.Admin.ProcessManagement.css
- Core.AllocationList.css
JavaScript:
- Core.Agent.Admin.ProcessManagement.js
- Core.UI.AllocationList.js
Loader::Module::AdminProcessManagementPath###002-ProcessManagement¶
Loader module registration for the agent interface.
Default value:
---
CSS:
- Core.Agent.Admin.ProcessManagement.css
- Core.AllocationList.css
JavaScript:
- Core.Agent.Admin.ProcessManagement.js
- Core.UI.AllocationList.js
Loader::Module::AdminProcessManagementSequenceFlow###002-ProcessManagement¶
Loader module registration for the agent interface.
Default value:
---
CSS:
- Core.Agent.Admin.ProcessManagement.css
JavaScript:
- Core.Agent.Admin.ProcessManagement.js
Loader::Module::AdminProcessManagementSequenceFlowAction###002-ProcessManagement¶
Loader module registration for the agent interface.
Default value:
---
CSS:
- Core.Agent.Admin.ProcessManagement.css
JavaScript:
- Core.Agent.Admin.ProcessManagement.ModuleConfiguration.MultiLanguageRichText.js
- Core.Agent.Admin.ProcessManagement.js
Loader::Module::AdminQueue###002-Ticket¶
Loader module registration for the agent interface.
Default value:
---
JavaScript:
- Core.Agent.Admin.Queue.js
- Core.Agent.Admin.SysConfig.Entity.js
Loader::Module::AdminQueueAutoResponse###002-Ticket¶
Loader module registration for the agent interface.
Default value:
---
JavaScript:
- Core.Agent.Admin.QueueAutoResponse.js
Loader::Module::AdminQueueSMSTemplates###001-Framework¶
Loader module registration for the agent interface.
Default value:
---
JavaScript:
- Core.Agent.Admin.QueueSMSTemplates.js
Loader::Module::AdminQueueTemplates###002-Ticket¶
Loader module registration for the agent interface.
Default value:
---
JavaScript:
- Core.Agent.Admin.QueueTemplates.js
Loader::Module::AdminRegistration###001-Framework¶
Loader module registration for the agent interface.
Default value:
---
CSS:
- Core.Agent.Admin.Registration.css
JavaScript:
- Core.Agent.Admin.Registration.js
Loader::Module::AdminRole###001-Framework¶
Loader module registration for the agent interface.
Default value:
---
JavaScript:
- Core.Agent.Admin.Role.js
Loader::Module::AdminRoleGroup###001-Framework¶
Loader module registration for the agent interface.
Default value:
---
JavaScript:
- Core.Agent.Admin.RoleGroup.js
Loader::Module::AdminRoleUser###001-Framework¶
Loader module registration for the agent interface.
Default value:
---
JavaScript:
- Core.Agent.Admin.RoleUser.js
Loader::Module::AdminSLA###002-Ticket¶
Loader module registration for the agent interface.
Default value:
---
JavaScript:
- Core.Agent.Admin.SLA.js
Loader::Module::AdminSMIME###001-Framework¶
Loader module registration for the agent interface.
Default value:
---
JavaScript:
- Core.Agent.Admin.SMIME.js
Loader::Module::AdminSMSTemplate###001-Framework¶
Loader module registration for the agent interface.
Default value:
---
JavaScript:
- Core.Agent.Admin.SMSTemplate.js
Loader::Module::AdminSalutation###002-Ticket¶
Loader module registration for the agent interface.
Default value:
---
JavaScript:
- Core.Agent.Admin.Salutation.js
Loader::Module::AdminSelectBox###001-Framework¶
Loader module registration for the agent interface.
Default value:
---
JavaScript:
- Core.Agent.Admin.SelectBox.js
Loader::Module::AdminService###002-Ticket¶
Loader module registration for the agent interface.
Default value:
---
JavaScript:
- Core.Agent.Admin.Service.js
Loader::Module::AdminServiceCatalogue###001-Framework¶
Loader module registration for the agent interface.
Default value:
---
CSS:
- Core.Agent.Admin.ServiceCatalogue.css
Loader::Module::AdminServiceCatalogueCategories###001-Framework¶
Loader module registration for the agent interface.
Default value:
---
JavaScript:
- Core.Agent.Admin.ServiceCatalogue.Categories.js
Loader::Module::AdminServiceCatalogueItems###001-Framework¶
Loader module registration for the agent interface.
Default value:
---
JavaScript:
- Core.Agent.Admin.ServiceCatalogue.Items.js
Loader::Module::AdminSession###001-Framework¶
Loader module registration for the agent interface.
Default value:
---
JavaScript:
- Core.Agent.Admin.Session.js
Loader::Module::AdminSignature###002-Ticket¶
Loader module registration for the agent interface.
Default value:
---
JavaScript:
- Core.Agent.Admin.Signature.js
Loader::Module::AdminState###002-Ticket¶
Loader module registration for the agent interface.
Default value:
---
JavaScript:
- Core.Agent.Admin.State.js
- Core.Agent.Admin.SysConfig.Entity.js
Loader::Module::AdminSupportDataCollector###001-Framework¶
Loader module registration for the agent interface.
Default value:
---
CSS:
- Core.Agent.Admin.SupportDataCollector.css
JavaScript:
- Core.Agent.Admin.SupportDataCollector.js
Loader::Module::AdminSystemAddress###002-Ticket¶
Loader module registration for the agent interface.
Default value:
---
JavaScript:
- Core.Agent.Admin.SystemAddress.js
Loader::Module::AdminSystemConfiguration###001-Framework¶
Loader module registration for the agent interface.
This setting can not be deactivated.
Default value:
---
CSS:
- Core.Agent.Admin.SystemConfiguration.css
JavaScript:
- thirdparty/clipboardjs-1.7.1/clipboard.min.js
- Core.SystemConfiguration.js
- Core.SystemConfiguration.Date.js
- Core.SystemConfiguration.DateTime.js
- Core.SystemConfiguration.VacationDays.js
- Core.SystemConfiguration.VacationDaysOneTime.js
- Core.SystemConfiguration.WorkingHours.js
- Core.Form.js
- Core.Agent.Admin.SystemConfiguration.js
Loader::Module::AdminSystemConfigurationDeployment###001-Framework¶
Loader module registration for the agent interface.
Default value:
---
CSS:
- Core.Agent.Admin.SystemConfiguration.css
JavaScript:
- thirdparty/clipboardjs-1.7.1/clipboard.min.js
- Core.SystemConfiguration.js
- Core.Agent.Admin.SystemConfiguration.js
Loader::Module::AdminSystemConfigurationGroup###001-Framework¶
Loader module registration for the agent interface.
This setting can not be deactivated.
Default value:
---
CSS:
- Core.Agent.Admin.SystemConfiguration.css
JavaScript:
- thirdparty/clipboardjs-1.7.1/clipboard.min.js
- Core.SystemConfiguration.js
- Core.SystemConfiguration.Date.js
- Core.SystemConfiguration.DateTime.js
- Core.SystemConfiguration.VacationDays.js
- Core.SystemConfiguration.VacationDaysOneTime.js
- Core.SystemConfiguration.WorkingHours.js
- Core.Form.js
- Core.Agent.Admin.SystemConfiguration.js
Loader::Module::AdminSystemConfigurationUser###001-Framework¶
Loader module registration for the agent interface.
Default value:
---
CSS:
- Core.Agent.Admin.SystemConfiguration.css
JavaScript:
- thirdparty/clipboardjs-1.7.1/clipboard.min.js
- Core.SystemConfiguration.js
- Core.Form.js
- Core.Agent.Admin.SystemConfiguration.js
- Core.Agent.Admin.SystemConfigurationUser.js
Loader::Module::AdminSystemMaintenance###001-Framework¶
Loader module registration for the agent interface.
Default value:
---
JavaScript:
- Core.Agent.Admin.SystemMaintenance.js
Loader::Module::AdminTemplate###002-Ticket¶
Loader module registration for the agent interface.
Default value:
---
JavaScript:
- Core.Agent.Admin.Template.js
Loader::Module::AdminTemplateAttachment###002-Ticket¶
Loader module registration for the agent interface.
Default value:
---
JavaScript:
- Core.Agent.Admin.TemplateAttachment.js
Loader::Module::AdminType###002-Ticket¶
Loader module registration for the agent interface.
Default value:
---
JavaScript:
- Core.Agent.Admin.Type.js
- Core.Agent.Admin.SysConfig.Entity.js
Loader::Module::AdminUserGroup###001-Framework¶
Loader module registration for the agent interface.
Default value:
---
JavaScript:
- Core.Agent.Admin.UserGroup.js
Frontend → Admin → View → ContactWithData¶
AdminContactWithData::RunInitialWildcardSearch¶
Runs an initial wildcard search of the existing contacts with data when accessing the AdminContactWithData module.
This setting can not be deactivated.
Default value:
1
Frontend → Admin → View → CustomPage¶
Frontend::Admin::AdminCustomPage###RichText¶
Uses richtext for viewing and editing ticket notification.
Default value:
1
Frontend::Admin::AdminCustomPage###RichTextHeight¶
Defines the height for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).
This setting can be overridden in the user preferences, but is not active by default.
Default value:
320
Frontend::Admin::AdminCustomPage###RichTextWidth¶
Defines the width for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).
This setting can be overridden in the user preferences, but is not active by default.
Default value:
620
Frontend → Admin → View → CustomerCompany¶
AdminCustomerCompany::RunInitialWildcardSearch¶
Runs an initial wildcard search of the existing customer company when accessing the AdminCustomerCompany module.
This setting can not be deactivated.
Default value:
1
Frontend → Admin → View → CustomerUser¶
AdminCustomerUser::RunInitialWildcardSearch¶
Runs an initial wildcard search of the existing customer users when accessing the AdminCustomerUser module.
This setting can not be deactivated.
Default value:
1
AdminCustomerUser::UseAutoComplete¶
Controls if the autocomplete field will be used for the customer ID selection in the AdminCustomerUser interface.
This setting can not be deactivated.
Default value:
0
Frontend → Admin → View → NotificationEvent¶
AppointmentNotification::Transport###Email¶
Defines all the parameters for this notification transport.
Default value:
---
AgentEnabledByDefault: '1'
Icon: fa fa-envelope
Module: Kernel::System::Calendar::Event::Transport::Email
Name: Email
Prio: '100'
AppointmentNotification::Transport###NotificationView¶
Defines all the parameters for this notification transport.
Default value:
---
AgentEnabledByDefault: '0'
Icon: fa fa-th-list
Module: Kernel::System::Calendar::Event::Transport::NotificationView
Name: Web View
Prio: '110'
AppointmentNotification::Transport###SMS¶
Defines all the parameters for this notification transport.
Default value:
---
AgentEnabledByDefault: '0'
Icon: fa fa-mobile
Module: Kernel::System::Calendar::Event::Transport::SMS
Name: SMS (Short Message Service)
Prio: '120'
Frontend::Admin::AdminAppointmentNotificationEvent###EventObjectTypes¶
Defines the event object types that will be handled via AdminAppointmentNotificationEvent.
Default value:
---
- Calendar
- Appointment
Frontend::Admin::AdminAppointmentNotificationEvent###RichText¶
Uses richtext for viewing and editing ticket notification.
Default value:
1
Frontend::Admin::AdminAppointmentNotificationEvent###RichTextHeight¶
Defines the height for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).
Default value:
320
Frontend::Admin::AdminAppointmentNotificationEvent###RichTextWidth¶
Defines the width for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).
Default value:
620
Frontend::Admin::AdminNotificationEvent###RichText¶
Uses richtext for viewing and editing ticket notification.
Default value:
1
Frontend::Admin::AdminNotificationEvent###RichTextHeight¶
Defines the height for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).
This setting can be overridden in the user preferences, but is not active by default.
Default value:
320
Frontend::Admin::AdminNotificationEvent###RichTextWidth¶
Defines the width for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).
This setting can be overridden in the user preferences, but is not active by default.
Default value:
620
Notification::CharactersPerLine¶
Defines the number of character per line used in case an HTML article preview replacement on TemplateGenerator for EventNotifications.
This setting can not be deactivated.
Default value:
80
Notification::Transport###Email¶
Defines all the parameters for this notification transport.
Default value:
---
AgentEnabledByDefault: '1'
Icon: fa fa-envelope
Module: Kernel::System::Ticket::Event::NotificationEvent::Transport::Email
Name: Email
Prio: '100'
Notification::Transport###NotificationView¶
Defines all the parameters for this notification transport.
Default value:
---
AgentEnabledByDefault: '0'
Icon: fa fa-th-list
Module: Kernel::System::Ticket::Event::NotificationEvent::Transport::NotificationView
Name: Web View
Prio: '110'
Notification::Transport###SMS¶
Defines all the parameters for this notification transport.
Default value:
---
AgentEnabledByDefault: '0'
Icon: fa fa-mobile
Module: Kernel::System::Ticket::Event::NotificationEvent::Transport::SMS
Name: SMS (Short Message Service)
Prio: '120'
Frontend → Admin → View → SelectBox¶
AdminSelectBox::AllowDatabaseModification¶
Controls if the admin is allowed to make changes to the database via AdminSelectBox.
This setting can not be deactivated.
Default value:
0
Frontend → Admin → View → SupportDataCollector¶
AdminSupportDataCollector::AllowManualSending¶
Enables the manual sending of support data and the generation of support bundles via GUI.
Default value:
1
Frontend → Admin → View → SysConfig¶
ConfigLevel¶
Sets the configuration level of the administrator. Depending on the config level, some sysconfig options will be not shown. The config levels are in in ascending order: Expert, Advanced, Beginner. The higher the config level is (e.g. Beginner is the highest), the less likely is it that the user can accidentally configure the system in a way that it is not usable any more.
This setting can not be deactivated.
Default value:
100
Frontend → Agent¶
AgentLoginLogo¶
The logo shown on top of the login box of the agent interface. The URL to the image can be a relative URL to the skin image directory, or a full URL to a remote web server.
Default value:
---
StyleHeight: 70px
URL: skins/Agent/default/img/loginlogo_default.png
AgentLogo¶
The logo shown in the header of the agent interface. The URL to the image can be a relative URL to the skin image directory, or a full URL to a remote web server.
Default value:
---
StyleHeight: 50px
StyleRight: 30px
StyleTop: 20px
StyleWidth: 120px
URL: skins/Agent/default/img/loginlogo_default.png
AgentLogoCustom###default¶
The logo shown in the header of the agent interface for the skin “default”. See “AgentLogo” for further description.
This setting is not active by default.
Default value:
---
StyleHeight: 50px
StyleRight: 30px
StyleTop: 20px
StyleWidth: 120px
URL: skins/Agent/default/img/loginlogo_default.png
AgentLogoCustom###highcontrast¶
The logo shown in the header of the agent interface for the skin “High Contrast”. See “AgentLogo” for further description.
Default value:
---
StyleHeight: 50px
StyleRight: 25px
StyleTop: 20px
StyleWidth: 50px
URL: skins/Agent/highcontrast/img/otrs-signet-white.png
AgentLogoCustom###slim¶
The logo shown in the header of the agent interface for the skin “slim”. See “AgentLogo” for further description.
Default value:
---
StyleHeight: 30px
StyleRight: 15px
StyleTop: 13px
StyleWidth: 30px
URL: skins/Agent/default/img/otrs-signet.png
AutoComplete::Agent###CustomerSearch¶
Defines the config options for the autocompletion feature.
Default value:
---
AutoCompleteActive: '1'
ButtonText: Search Customer
MaxResultsDisplayed: '20'
MinQueryLength: '2'
QueryDelay: '100'
AutoComplete::Agent###Default¶
Defines the config options for the autocompletion feature.
Default value:
---
AutoCompleteActive: '1'
ButtonText: Search
MaxResultsDisplayed: '20'
MinQueryLength: '2'
QueryDelay: '100'
AutoComplete::Agent###DynamicFieldContactWithData¶
Defines the config options for the autocompletion feature.
This setting can not be deactivated.
Default value:
---
AutoCompleteActive: '1'
ButtonText: Search
MaxResultsDisplayed: '20'
MinQueryLength: '2'
QueryDelay: '100'
AutoComplete::Agent###UserSearch¶
Defines the config options for the autocompletion feature.
Default value:
---
AutoCompleteActive: '1'
ButtonText: Search User
MaxResultsDisplayed: '20'
MinQueryLength: '2'
QueryDelay: '100'
CustomerDBLink¶
Defines an external link to the database of the customer (e.g. ‘http://yourhost/customer.php?CID=[% Data.CustomerID %]’ or ‘’).
This setting can not be deactivated.
Default value:
[% Env("CGIHandle") %]?Action=AgentCustomerInformationCenter;CustomerID=[% Data.CustomerID | uri %]
CustomerDBLinkClass¶
Defines the target attribute in the link to external customer database. E.g. ‘AsPopup PopupType_TicketAction’.
This setting can not be deactivated.
Default value:
''
CustomerDBLinkTarget¶
Defines the target attribute in the link to external customer database. E.g. ‘target=”cdb”’.
This setting can not be deactivated.
Default value:
''
DefaultOverviewColumns¶
General ticket data shown in the ticket overviews (fall-back). Note that TicketNumber can not be disabled, because it is necessary.
This setting can not be deactivated.
Default value:
---
Age: '2'
Changed: '1'
Created: '1'
CustomerCompanyName: '1'
CustomerID: '2'
CustomerName: '1'
CustomerUserID: '1'
EscalationResponseTime: '1'
EscalationSolutionTime: '1'
EscalationTime: '1'
EscalationUpdateTime: '1'
Lock: '2'
Owner: '2'
PendingTime: '1'
Priority: '1'
Queue: '2'
Responsible: '1'
SLA: '1'
Sender: '2'
Service: '1'
State: '2'
Subject: '1'
TicketNumber: '2'
Title: '2'
Type: '1'
Frontend::AvatarEngine¶
Define which avatar engine should be used for the agent avatar on the header and the sender images in AgentTicketZoom. If ‘None’ is selected, initials will be displayed instead. Please note that selecting anything other than ‘None’ will transfer the encrypted email address of the particular user to an external service.
This setting can not be deactivated.
Default value:
Gravatar
Frontend::CommonParam###Action¶
Defines the default used Frontend-Module if no Action parameter given in the url on the agent interface.
This setting can not be deactivated.
Default value:
AgentDashboard
Frontend::CommonParam###QueueID¶
Default queue ID used by the system in the agent interface.
This setting can not be deactivated.
Default value:
0
Frontend::CommonParam###TicketID¶
Default ticket ID used by the system in the agent interface.
This setting can not be deactivated.
Default value:
''
Frontend::CustomerUser::Item###1-GoogleMaps¶
Defines a customer item, which generates a google maps icon at the end of a customer info block.
This setting can be overridden in the user preferences, but is not active by default.
Default value:
---
Attributes: UserStreet;UserCity;UserCountry;
CSS: Core.Agent.CustomerUser.GoogleMaps.css
CSSClass: GoogleMaps
IconName: fa-globe
Module: Kernel::Output::HTML::CustomerUser::Generic
Required: UserStreet;UserCity;
Target: _blank
Text: Location
URL: https://maps.google.com/maps?z=7&q=
Frontend::CustomerUser::Item###15-OpenTickets¶
Customer item (icon) which shows the open tickets of this customer as info block. Setting CustomerUserLogin to 1 searches for tickets based on login name rather than CustomerID.
This setting can be overridden in the user preferences, but is not active by default.
Default value:
---
Action: AgentTicketSearch
Attributes: StateType=Open;
CSS: Core.Agent.CustomerUser.OpenTicket.css
CSSClassNoOpenTicket: NoOpenTicket
CSSClassOpenTicket: OpenTicket
CustomerUserLogin: '0'
IconNameNoOpenTicket: fa-check-circle
IconNameOpenTicket: fa-exclamation-circle
Module: Kernel::Output::HTML::CustomerUser::GenericTicket
Subaction: Search
Target: _blank
Text: Open tickets (customer)
Frontend::CustomerUser::Item###16-OpenTicketsForCustomerUserLogin¶
Customer item (icon) which shows the open tickets of this customer as info block. Setting CustomerUserLogin to 1 searches for tickets based on login name rather than CustomerID.
This setting is not active by default.
Default value:
---
Action: AgentTicketSearch
Attributes: StateType=Open;
CSS: Core.Agent.CustomerUser.OpenTicket.css
CSSClassNoOpenTicket: NoOpenTicket
CSSClassOpenTicket: OpenTicket
CustomerUserLogin: '1'
IconNameNoOpenTicket: fa-check-circle
IconNameOpenTicket: fa-exclamation-circle
Module: Kernel::Output::HTML::CustomerUser::GenericTicket
Subaction: Search
Target: _blank
Text: Open tickets (customer user)
Frontend::CustomerUser::Item###17-ClosedTickets¶
Customer item (icon) which shows the closed tickets of this customer as info block. Setting CustomerUserLogin to 1 searches for tickets based on login name rather than CustomerID.
This setting is not active by default.
Default value:
---
Action: AgentTicketSearch
Attributes: StateType=Closed;
CSS: Core.Agent.CustomerUser.OpenTicket.css
CSSClassNoOpenTicket: NoOpenTicket
CSSClassOpenTicket: OpenTicket
CustomerUserLogin: '0'
IconNameNoOpenTicket: fa-power-off
IconNameOpenTicket: fa-power-off
Module: Kernel::Output::HTML::CustomerUser::GenericTicket
Subaction: Search
Target: _blank
Text: Closed tickets (customer)
Frontend::CustomerUser::Item###18-ClosedTicketsForCustomerUserLogin¶
Customer item (icon) which shows the closed tickets of this customer as info block. Setting CustomerUserLogin to 1 searches for tickets based on login name rather than CustomerID.
This setting is not active by default.
Default value:
---
Action: AgentTicketSearch
Attributes: StateType=Closed;
CSS: Core.Agent.CustomerUser.OpenTicket.css
CSSClassNoOpenTicket: NoOpenTicket
CSSClassOpenTicket: OpenTicket
CustomerUserLogin: '1'
IconNameNoOpenTicket: fa-power-off
IconNameOpenTicket: fa-power-off
Module: Kernel::Output::HTML::CustomerUser::GenericTicket
Subaction: Search
Target: _blank
Text: Closed tickets (customer user)
Frontend::CustomerUser::Item###2-Google¶
Defines a customer item, which generates a google icon at the end of a customer info block.
This setting is not active by default.
Default value:
---
Attributes: UserFirstname;UserLastname;
CSS: Core.Agent.CustomerUser.Google.css
CSSClass: Google
IconName: fa-google
Module: Kernel::Output::HTML::CustomerUser::Generic
Required: UserFirstname;UserLastname;
Target: _blank
Text: Google
URL: https://google.com/search?q=
Frontend::CustomerUser::Item###2-LinkedIn¶
Defines a customer item, which generates a LinkedIn icon at the end of a customer info block.
This setting is not active by default.
Default value:
---
Attributes: UserFirstname;UserLastname;
CSS: Core.Agent.CustomerUser.LinkedIn.css
CSSClass: LinkedIn
IconName: fa-linkedin
Module: Kernel::Output::HTML::CustomerUser::Generic
Required: UserFirstname;UserLastname;
Target: _blank
Text: LinkedIn
URL: https://www.linkedin.com/commonSearch?type=people&keywords=
Frontend::CustomerUser::Item###3-XING¶
Defines a customer item, which generates a XING icon at the end of a customer info block.
This setting is not active by default.
Default value:
---
Attributes: UserFirstname;UserLastname;
CSS: Core.Agent.CustomerUser.Xing.css
CSSClass: Xing
IconName: fa-xing
Module: Kernel::Output::HTML::CustomerUser::Generic
Required: UserFirstname;UserLastname;
Target: _blank
Text: XING
URL: https://www.xing.com/app/search?op=search;keywords=
Frontend::Gravatar::ArticleDefaultImage¶
Define which avatar default image should be used for the article view if no gravatar is assigned to the mail address. Check https://gravatar.com/site/implement/images/ for further information.
This setting can not be deactivated.
Default value:
mp
Frontend::Gravatar::DefaultImage¶
Define which avatar default image should be used for the current agent if no gravatar is assigned to the mail address of the agent. Check https://gravatar.com/site/implement/images/ for further information.
This setting can not be deactivated.
Default value:
mp
Frontend::HeaderMetaModule###100-Refresh¶
Defines the module to generate code for periodic page reloads.
This setting can not be deactivated.
Default value:
---
Module: Kernel::Output::HTML::HeaderMeta::Refresh
Frontend::HeaderMetaModule###2-TicketSearch¶
Module to generate html OpenSearch profile for short ticket search in the agent interface.
Default value:
---
Action: AgentTicketSearch
Module: Kernel::Output::HTML::HeaderMeta::AgentTicketSearch
Frontend::HeaderMetaModule###3-FAQSearch¶
Module to generate html OpenSearch profile for short FAQ search.
Default value:
---
Action: AgentFAQSearch
Module: Kernel::Output::HTML::HeaderMeta::AgentFAQSearch
InfoFile¶
File that is displayed in the Kernel::Modules::AgentInfo module, if located under Kernel/Output/HTML/Templates/Standard/AgentInfo.tt.
This setting can not be deactivated.
Default value:
AgentInfo
InfoKey¶
Defines the key to be checked with Kernel::Modules::AgentInfo module. If this user preferences key is true, the message is accepted by the system.
This setting can not be deactivated.
Default value:
wpt22
LoginURL¶
Defines an alternate login URL for the agent interface.
This setting is not active by default.
Default value:
http://host.example.com/login.html
LogoutURL¶
Defines an alternate logout URL for the agent interface.
This setting is not active by default.
Default value:
http://host.example.com/thanks-for-using-otrs.html
LostPassword¶
Activates lost password feature for agents, in the agent interface.
This setting can not be deactivated.
Default value:
1
ModernizeFormFields¶
Use new type of select and autocomplete fields in agent interface, where applicable (InputFields).
This setting can not be deactivated.
Default value:
1
ModernizeMaxNumberOfOptions¶
Defines the maximum number of options for which the input field will be initialized as modern. The default value is 1000 due to performance reasons.
This setting can not be deactivated.
Default value:
1000
NewTicketInNewWindow::Enabled¶
If enabled, TicketPhone and TicketEmail will be open in new windows.
This setting can not be deactivated.
Default value:
0
NoTimelineViewAutoArticle¶
Disables automatic opening of the last customer article in the timeline view in AgentTicketZoom.
This setting can not be deactivated.
Default value:
0
NotificationBodyLostPassword¶
Defines the body text for notification mails sent to agents, about new password.
This setting can not be deactivated.
Default value:
Hi <OTRS_USERFIRSTNAME>,
Here's your new OTRS password.
New password: <OTRS_NEWPW>
You can log in via the following URL:
<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl
NotificationBodyLostPasswordToken¶
Defines the body text for notification mails sent to agents, with token about new requested password.
This setting can not be deactivated.
Default value:
Hi <OTRS_USERFIRSTNAME>,
You or someone impersonating you has requested to change your OTRS
password.
If you want to do this, click on the link below. You will receive another email containing the password.
<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=LostPassword;Token=<OTRS_TOKEN>
If you did not request a new password, please ignore this email.
NotificationSubjectLostPassword¶
Defines the subject for notification mails sent to agents, about new password.
This setting can not be deactivated.
Default value:
New OTRS password
NotificationSubjectLostPasswordToken¶
Defines the subject for notification mails sent to agents, with token about new requested password.
This setting can not be deactivated.
Default value:
New OTRS password request
PossibleNextActions¶
Defines the list of possible next actions on an error screen, a full path is required, then is possible to add external links if needed.
Default value:
---
'[% Env(''CGIHandle'') %]?Action=AgentDashboard': Go to dashboard!
PreApplicationModule###AgentInfo¶
Defines a useful module to load specific user options or to display news.
This setting is not active by default.
Default value:
Kernel::Modules::AgentInfo
ShowMotd¶
Shows the message of the day on login screen of the agent interface. To add the message, copy the file “Kernel/Output/HTML/Templates/Standard/Motd.tt” to “Custom/Kernel/Output/HTML/Templates/Standard/Motd.tt” and edit the file there. If you edit the original file, it will be overwritten when the system is updated.
This setting can not be deactivated.
Default value:
0
Ticket::Frontend::AccountTime¶
Activates time accounting.
This setting can not be deactivated.
Default value:
1
Ticket::Frontend::BulkAccountedTime¶
Defines if time accounting must be set to all tickets in bulk action.
This setting can not be deactivated.
Default value:
1
Ticket::Frontend::CustomerInfoCompose¶
Shows the customer user information (phone and email) in the compose screen.
This setting can not be deactivated.
Default value:
1
Ticket::Frontend::CustomerInfoComposeMaxSize¶
Max size (in characters) of the customer information table (phone and email) in the compose screen.
This setting can not be deactivated.
Default value:
22
Ticket::Frontend::CustomerInfoZoomMaxSize¶
Maximum size (in characters) of the customer information table in the ticket zoom view.
This setting can not be deactivated.
Default value:
22
Ticket::Frontend::DynamicFieldsZoomMaxSizeArticle¶
Maximum length (in characters) of the dynamic field in the article of the ticket zoom view.
This setting can not be deactivated.
Default value:
160
Ticket::Frontend::DynamicFieldsZoomMaxSizeSidebar¶
Maximum length (in characters) of the dynamic field in the sidebar of the ticket zoom view.
This setting can not be deactivated.
Default value:
18
Ticket::Frontend::InformAgentMaxSize¶
Max size (in rows) of the informed agents box in the agent interface.
This setting can not be deactivated.
Default value:
3
Ticket::Frontend::InvolvedAgentMaxSize¶
Max size (in rows) of the involved agents box in the agent interface.
This setting can not be deactivated.
Default value:
3
Ticket::Frontend::ListType¶
Shows existing parent/child queue lists in the system in the form of a tree or a list.
This setting can not be deactivated.
Default value:
tree
Ticket::Frontend::MaxQueueLevel¶
Define the max depth of queues.
This setting can not be deactivated.
Default value:
5
Ticket::Frontend::NeedAccountedTime¶
Defines if time accounting is mandatory in the agent interface. If enabled, a note must be entered for all ticket actions (no matter if the note itself is configured as active or is originally mandatory for the individual ticket action screen).
This setting can not be deactivated.
Default value:
0
Ticket::Frontend::NewOwnerSelection¶
Shows an owner selection in phone and email tickets in the agent interface.
This setting can not be deactivated.
Default value:
1
Ticket::Frontend::NewQueueOwnSelection¶
Determines which options will be valid of the recipient (phone ticket) and the sender (email ticket) in the agent interface.
This setting is not active by default.
Default value:
---
'1': First Queue
'2': Second Queue
Ticket::Frontend::NewQueueSelectionString¶
Determines the strings that will be shown as recipient (To:) of the phone ticket and as sender (From:) of the email ticket in the agent interface. For Queue as NewQueueSelectionType “<Queue>” shows the names of the queues and for SystemAddress “<Realname> <<Email>>” shows the name and email of the recipient.
This setting can not be deactivated.
Default value:
<Queue>
Ticket::Frontend::NewQueueSelectionType¶
Defines the recipient target of the phone ticket and the sender of the email ticket (“Queue” shows all queues, “System address” displays all system addresses) in the agent interface.
This setting can not be deactivated.
Default value:
Queue
Ticket::Frontend::NewResponsibleSelection¶
Show a responsible selection in phone and email tickets in the agent interface.
This setting can not be deactivated.
Default value:
1
Ticket::Frontend::PendingDiffTime¶
Time in seconds that gets added to the actual time if setting a pending-state (default: 86400 = 1 day).
This setting can not be deactivated.
Default value:
86400
Ticket::Frontend::RedirectAfterCloseDisabled¶
Disables the redirection to the last screen overview / dashboard after a ticket is closed.
This setting can not be deactivated.
Default value:
0
Ticket::Frontend::ShowCustomerTickets¶
Shows customer history tickets in AgentTicketPhone, AgentTicketEmail and AgentTicketCustomer.
This setting can not be deactivated.
Default value:
1
Ticket::Frontend::TextAreaEmail¶
Permitted width for compose email windows.
This setting can not be deactivated.
Default value:
82
Ticket::Frontend::TextAreaNote¶
Permitted width for compose note windows.
This setting can not be deactivated.
Default value:
78
Ticket::Frontend::TimeUnits¶
Sets the prefered time units (e.g. work units, hours, minutes).
This setting can not be deactivated.
Default value:
(work units)
Ticket::Frontend::UserDefaultQueue¶
Defines the default queue for new tickets in the agent interface.
This setting is not active by default.
Default value:
Postmaster
Frontend → Agent → ArticleComposeModule¶
Ticket::Frontend::ArticleComposeModule###1-EmailSecurity¶
Module to define the email security options to use (PGP or S/MIME).
This setting can not be deactivated.
Default value:
---
Module: Kernel::Output::HTML::ArticleCompose::Security
ParamType: Single
Ticket::Frontend::ArticleComposeModule###2-SignEmail¶
Module to compose signed messages (PGP or S/MIME).
This setting can not be deactivated.
Default value:
---
Module: Kernel::Output::HTML::ArticleCompose::Sign
ParamType: Single
Ticket::Frontend::ArticleComposeModule###3-CryptEmail¶
Module to encrypt composed messages (PGP or S/MIME).
This setting can not be deactivated.
Default value:
---
Module: Kernel::Output::HTML::ArticleCompose::Crypt
ParamType: Multiple
Frontend → Agent → DocumentSearch¶
DocumentSearch::Agent::DynamicField¶
Searchable and highlightable dynamic fields in the agent interface.
Default value:
--- {}
Frontend → Agent → FAQJournalOverview¶
FAQ::Frontend::JournalOverview###Small¶
Defines an overview module to show the small view of a FAQ journal.
Default value:
---
Module: Kernel::Output::HTML::FAQJournalOverview::Small
Name: Small
NameShort: S
Frontend → Agent → FAQOverview¶
FAQ::Frontend::Overview###Small¶
Defines an overview module to show the small view of a FAQ list.
Default value:
---
Module: Kernel::Output::HTML::FAQOverview::Small
Name: Small
NameShort: S
FAQ::Frontend::OverviewSmall###DynamicField¶
Dynamic fields shown in the FAQ small format overview screen of the agent interface.
Default value:
--- {}
Frontend → Agent → FrontendNotification¶
Frontend::NotifyModule###1000-CloudServicesDisabled¶
Defines the module to display a notification if cloud services are disabled.
This setting can not be deactivated.
Default value:
---
Group: admin
Module: Kernel::Output::HTML::Notification::AgentCloudServicesDisabled
Frontend::NotifyModule###1100-SystemContract¶
Defines the module to display a notification in different interfaces on different occasions for System Contract.
This setting can not be deactivated.
Default value:
---
Group: admin
Module: Kernel::Output::HTML::Notification::AgentSystemContract
Frontend::NotifyModule###2000-UID-Check¶
Defines the module to display a notification in the agent interface, if the system is used by the admin user (normally you shouldn’t work as admin).
This setting can not be deactivated.
Default value:
---
Module: Kernel::Output::HTML::Notification::UIDCheck
Frontend::NotifyModule###2500-AgentSessionLimit¶
Defines the module to display a notification in the agent interface, if the agent session limit prior warning is reached.
This setting can not be deactivated.
Default value:
---
Module: Kernel::Output::HTML::Notification::AgentSessionLimit
Frontend::NotifyModule###3000-ShowAgentOnline¶
Defines the module that shows all the currently logged in agents in the agent interface.
This setting is not active by default.
Default value:
---
Module: Kernel::Output::HTML::Notification::AgentOnline
ShowEmail: '1'
Frontend::NotifyModule###4000-ShowCustomerOnline¶
Defines the module that shows all the currently logged in customers in the agent interface.
This setting is not active by default.
Default value:
---
Module: Kernel::Output::HTML::Notification::CustomerOnline
ShowEmail: '1'
Frontend::NotifyModule###5000-SystemConfigurationIsDirty-Check¶
Defines the module to display a notification in the agent interface, if there are modified sysconfig settings that are not deployed yet.
This setting can not be deactivated.
Default value:
---
Group: admin
Module: Kernel::Output::HTML::Notification::SystemConfigurationIsDirtyCheck
Frontend::NotifyModule###5000-Ticket::TicketEscalation¶
Module to show notifications and escalations (ShownMax: max. shown escalations, EscalationInMinutes: Show ticket which will escalation in, CacheTime: Cache of calculated escalations in seconds).
This setting is not active by default.
Default value:
---
CacheTime: '40'
EscalationInMinutes: '120'
Module: Kernel::Output::HTML::Notification::AgentTicketEscalation
ShownMax: '25'
Frontend::NotifyModule###513-ChatAvailability-Check¶
Defines the module to display a notification in the agent interface, if the agent is not available for chat with customer users (only if setting Ticket::Agent::UnavailableForExternalChatsOnLogin is enabled).
This setting can not be deactivated.
Default value:
---
Module: Kernel::Output::HTML::Notification::ChatAvailabilityCheck
Frontend::NotifyModule###5200-SystemConfigurationInvalid-Check¶
Defines the module to display a notification in the agent interface, if there are invalid sysconfig settings deployed.
This setting can not be deactivated.
Default value:
---
Group: admin
Module: Kernel::Output::HTML::Notification::SystemConfigurationInvalidCheck
Frontend::NotifyModule###523-ChatPreferredChannels-Check¶
Defines the module to display a notification in the agent interface, if the agent is available for external chats, but forgot to set preferred channel(s).
This setting can not be deactivated.
Default value:
---
Module: Kernel::Output::HTML::Notification::ChatPreferredChannelsCheck
Frontend::NotifyModule###5500-OutofOffice-Check¶
Defines the module to display a notification in the agent interface, if the agent is logged in while having out-of-office active.
This setting can not be deactivated.
Default value:
---
Module: Kernel::Output::HTML::Notification::OutofOfficeCheck
Frontend::NotifyModule###6000-SystemMaintenance-Check¶
Defines the module to display a notification in the agent interface, if the agent is logged in while having system maintenance active.
This setting can not be deactivated.
Default value:
---
Module: Kernel::Output::HTML::Notification::SystemMaintenanceCheck
Frontend::NotifyModule###6050-SystemConfiguration-OutOfSync-Check¶
Defines the module to display a notification in the agent interface if the system configuration is out of sync.
This setting can not be deactivated.
Default value:
---
AllowedDelayMinutes: '5'
Module: Kernel::Output::HTML::Notification::SystemConfigurationOutOfSyncCheck
Frontend::NotifyModule###7000-AgentTimeZone-Check¶
Defines the module to display a notification in the agent interface, if the agent has not yet selected a time zone.
This setting can not be deactivated.
Default value:
---
Module: Kernel::Output::HTML::Notification::AgentTimeZoneCheck
Frontend::NotifyModule###8000-Daemon-Check¶
Defines the module to display a notification in the agent interface if the OTRS Daemon is not running.
Default value:
---
Module: Kernel::Output::HTML::Notification::DaemonCheck
Frontend::NotifyModule###8000-PackageManager-CheckNotVerifiedPackages¶
Defines the module to display a notification in the agent interface, if the installation of not verified packages is activated (only shown to admins).
This setting can not be deactivated.
Default value:
---
Module: Kernel::Output::HTML::Notification::PackageManagerCheckNotVerifiedPackages
Frontend::NotifyModule###9000-Generic¶
Defines the module that shows a generic notification in the agent interface. Either “Text” - if configured - or the contents of “File” will be displayed (must be located under “$OTRS_HOME/var/notifications” and setting must contain only the file name, not full path). Use “Priority” key to style the notification. If “Link” key is supplied, notification text will be wrapped in an anchor leading to specified address. You can use “Target” key to define a target attribute of the defined link.
This setting is not active by default.
Default value:
---
File: notify.txt
Link: https://www.otrs.com
Module: Kernel::Output::HTML::Notification::Generic
Priority: Warning
Target: _blank
Text: The OTRS Website
Frontend → Agent → LinkObject¶
LinkObject::ComplexTable###Appointment¶
Define which columns are shown in the linked appointment widget (LinkObject::ViewMode = “complex”). Possible settings: 0 = Disabled, 1 = Available, 2 = Enabled by default.
Default value:
---
DefaultColumns:
CalendarName: '1'
Changed: '1'
Created: '1'
Description: '2'
EndTime: '2'
Location: '1'
NotificationTime: '1'
StartTime: '2'
Module: Kernel::Output::HTML::LinkObject::Appointment.pm
Priority:
CalendarName: '100'
Changed: '160'
Created: '170'
Description: '110'
EndTime: '130'
Location: '140'
NotificationTime: '150'
StartTime: '120'
LinkObject::ComplexTable###FAQ¶
Define which columns are shown in the linked FAQs widget (LinkObject::ViewMode = “complex”). Note: Only FAQ attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns. Possible settings: 0 = Disabled, 1 = Available, 2 = Enabled by default.
Default value:
---
DefaultColumns:
Approved: '1'
CategoryName: '1'
Changed: '1'
ContentType: '1'
Created: '2'
FAQNumber: '2'
Language: '1'
State: '2'
Title: '2'
Module: Kernel::Output::HTML::LinkObject::FAQ.pm
Priority:
Approved: '160'
CategoryName: '140'
Changed: '180'
ContentType: '170'
Created: '130'
FAQNumber: '100'
Language: '150'
State: '120'
Title: '110'
LinkObject::ComplexTable###Ticket¶
Define which columns are shown in the linked tickets widget (LinkObject::ViewMode = “complex”). Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.
Default value:
---
DefaultColumns:
Age: '1'
Changed: '1'
Created: '2'
CustomerCompanyName: '1'
CustomerID: '1'
CustomerName: '1'
CustomerUserID: '1'
EscalationResponseTime: '1'
EscalationSolutionTime: '1'
EscalationTime: '1'
EscalationUpdateTime: '1'
Lock: '1'
Owner: '1'
PendingTime: '1'
Priority: '1'
Queue: '2'
Responsible: '1'
SLA: '1'
Service: '1'
State: '2'
TicketNumber: '2'
Title: '2'
Type: '1'
Module: Kernel::Output::HTML::LinkObject::Ticket.pm
Priority:
Age: '110'
Changed: '120'
Created: '310'
CustomerCompanyName: '320'
CustomerID: '240'
CustomerName: '250'
CustomerUserID: '260'
EscalationResponseTime: '160'
EscalationSolutionTime: '150'
EscalationTime: '140'
EscalationUpdateTime: '170'
Lock: '200'
Owner: '220'
PendingTime: '130'
Priority: '300'
Queue: '210'
Responsible: '230'
SLA: '290'
Service: '280'
State: '190'
TicketNumber: '100'
Title: '180'
Type: '270'
LinkObject::ComplexTable::SettingsVisibility###Appointment¶
Define Actions where a settings button is available in the linked objects widget (LinkObject::ViewMode = “complex”). Please note that these Actions must have registered the following JS and CSS files: Core.AllocationList.css, Core.UI.AllocationList.js, Core.UI.Table.Sort.js, Core.Agent.TableFilters.js.
Default value:
---
- AgentTicketZoom
LinkObject::ComplexTable::SettingsVisibility###FAQ¶
Define Actions where a settings button is available in the linked objects widget (LinkObject::ViewMode = “complex”). Please note that these Actions must have registered the following JS and CSS files: Core.AllocationList.css, Core.UI.AllocationList.js, Core.UI.Table.Sort.js, Core.Agent.TableFilters.js and Core.Agent.LinkObject.js.
Default value:
---
- AgentFAQZoom
LinkObject::ComplexTable::SettingsVisibility###Ticket¶
Define Actions where a settings button is available in the linked objects widget (LinkObject::ViewMode = “complex”). Please note that these Actions must have registered the following JS and CSS files: Core.AllocationList.css, Core.UI.AllocationList.js, Core.UI.Table.Sort.js, Core.Agent.TableFilters.js.
Default value:
---
- AgentTicketZoom
Frontend → Agent → MIMEViewer¶
MIME-Viewer###application/excel¶
Specifies the path to the converter that allows the view of Microsoft Excel files, in the web interface.
This setting is not active by default.
Default value:
xlhtml
MIME-Viewer###application/msword¶
Specifies the path to the converter that allows the view of Microsoft Word files, in the web interface.
This setting is not active by default.
Default value:
wvWare
MIME-Viewer###application/pdf¶
Specifies the path to the converter that allows the view of PDF documents, in the web interface.
This setting is not active by default.
Default value:
pdftohtml -stdout -i
MIME-Viewer###text/xml¶
Specifies the path to the converter that allows the view of XML files, in the web interface.
This setting is not active by default.
Default value:
<OTRS_CONFIG_Home>/scripts/tools/xml2html.pl
Frontend → Agent → ModuleRegistration¶
Frontend::Module###AdminAppointmentImport¶
Frontend module registration for the agent interface.
Default value:
---
Description: Import appointments screen.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Import Appointments
Frontend::Module###AgentAppointmentAgendaOverview¶
Frontend module registration for the agent interface.
Default value:
---
Description: Overview of all appointments.
Group: []
GroupRo: []
NavBarName: Calendar
Title: Agenda Overview
Frontend::Module###AgentAppointmentCalendarOverview¶
Frontend module registration for the agent interface.
Default value:
---
Description: Appointment Calendar overview page.
Group: []
GroupRo: []
NavBarName: Calendar
Title: Overview
Frontend::Module###AgentAppointmentEdit¶
Frontend module registration for the agent interface.
Default value:
---
Description: Appointment edit screen.
Group: []
GroupRo: []
NavBarName: ''
Title: Edit appointment
Frontend::Module###AgentAppointmentList¶
Frontend module registration for the agent interface.
Default value:
---
Description: Appointment list.
Group: []
GroupRo: []
NavBarName: ''
Title: Appointment list
Frontend::Module###AgentAppointmentPluginSearch¶
Frontend module registration for the agent interface.
Default value:
---
Description: Plugin search module for autocomplete.
Group: []
GroupRo: []
NavBarName: ''
Title: Plugin search
Frontend::Module###AgentChat¶
Frontend module registration for the agent interface.
Default value:
---
Description: Agent chat screen.
Group: []
GroupRo: []
NavBarName: Chat
Title: Chat
Frontend::Module###AgentChatAppend¶
Frontend module registration for the agent interface.
Default value:
---
Description: Append Chat to Ticket.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Append Chat to Ticket
Frontend::Module###AgentChatAvailability¶
Frontend module registration for the agent interface.
Default value:
---
Description: Chat availability.
Group: []
GroupRo: []
NavBarName: ''
Title: Chat Availability
Frontend::Module###AgentChatDownload¶
Frontend module registration for the agent interface.
Default value:
---
Description: Chat download.
Group: []
GroupRo: []
NavBarName: ''
Title: Chat Download
Frontend::Module###AgentChatPopup¶
Frontend module registration for the agent interface.
Default value:
---
Description: Chat popup.
Group: []
GroupRo: []
NavBarName: ''
Title: Chat Popup
Frontend::Module###AgentChatPreview¶
Frontend module registration for the agent interface.
Default value:
---
Description: Chat preview.
Group: []
GroupRo: []
NavBarName: ''
Title: Chat Preview
Frontend::Module###AgentContactWithDataSearch¶
Frontend module registration for the agent interface.
Default value:
---
Description: Agent contact with data search.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Agent Contact With Data Search
Frontend::Module###AgentCustomerInformationCenter¶
Frontend module registration for the agent interface.
Default value:
---
Description: Customer Information Center.
Group: []
GroupRo: []
NavBarName: Customers
Title: ''
Frontend::Module###AgentCustomerInformationCenterSearch¶
Frontend module registration for the agent interface.
Default value:
---
Description: Customer Information Center Search.
Group: []
GroupRo: []
NavBarName: ''
Title: ''
Frontend::Module###AgentCustomerSearch¶
Frontend module registration for the agent interface.
Default value:
---
Description: Agent Customer Search.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Agent Customer Search
Frontend::Module###AgentCustomerSearchSMS¶
Frontend module registration for the agent interface.
Default value:
---
Description: Agent Customer Search SMS.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Agent Customer Search SMS
Frontend::Module###AgentCustomerUserAddressBook¶
Frontend module registration for the agent interface.
Default value:
---
Description: Search customer user.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Search Customer User
Frontend::Module###AgentCustomerUserInformationCenter¶
Frontend module registration for the agent interface.
Default value:
---
Description: Customer User Information Center.
Group: []
GroupRo: []
NavBarName: Customer Users
Title: ''
Frontend::Module###AgentCustomerUserInformationCenterSearch¶
Frontend module registration for the agent interface.
Default value:
---
Description: Customer User Information Center Search.
Group: []
GroupRo: []
NavBarName: ''
Title: ''
Frontend::Module###AgentDashboard¶
Frontend module registration for the agent interface.
Default value:
---
Description: Agent dashboard.
Group: []
GroupRo: []
NavBarName: Dashboard
Title: Agent Dashboard
Frontend::Module###AgentDocumentSearch¶
Frontend module registration for the agent interface.
Default value:
---
AccessKey: ''
Description: Document Search
Group: []
GroupRo: []
NavBarName: Document Search
Title: ''
Frontend::Module###AgentFAQAdd¶
Frontend module registration for the agent interface.
Default value:
---
Description: FAQ Area.
Group: []
GroupRo: []
NavBarName: FAQ
Title: FAQ
Frontend::Module###AgentFAQCategory¶
Frontend module registration for the agent interface.
Default value:
---
Description: FAQ Area.
Group:
- admin
GroupRo: []
NavBarName: FAQ
Title: FAQ
Frontend::Module###AgentFAQDelete¶
Frontend module registration for the agent interface.
Default value:
---
Description: FAQ Delete.
Group: []
GroupRo: []
NavBarName: FAQ
Title: Delete
Frontend::Module###AgentFAQEdit¶
Frontend module registration for the agent interface.
Default value:
---
Description: FAQ Edit.
Group: []
GroupRo: []
NavBarName: FAQ
Title: Edit
Frontend::Module###AgentFAQExplorer¶
Frontend module registration for the agent interface.
Default value:
---
Description: FAQ Area.
Group: []
GroupRo: []
NavBarName: FAQ
Title: FAQ
Frontend::Module###AgentFAQHistory¶
Frontend module registration for the agent interface.
Default value:
---
Description: FAQ History.
Group: []
GroupRo: []
NavBarName: FAQ
Title: History
Frontend::Module###AgentFAQJournal¶
Frontend module registration for the agent interface.
Default value:
---
Description: FAQ Area.
Group: []
GroupRo: []
NavBarName: FAQ
Title: FAQ
Frontend::Module###AgentFAQLanguage¶
Frontend module registration for the agent interface.
Default value:
---
Description: FAQ Area.
Group:
- admin
GroupRo: []
NavBarName: FAQ
Title: FAQ
Frontend::Module###AgentFAQPrint¶
Frontend module registration for the agent interface.
Default value:
---
Description: FAQ Print.
Group: []
GroupRo: []
NavBarName: FAQ
Title: Print
Frontend::Module###AgentFAQRichText¶
Frontend module registration for the agent interface.
Default value:
---
Description: FAQ AJAX Responder for Richtext.
Group: []
GroupRo: []
NavBarName: ''
Title: FAQ AJAX Responder
Frontend::Module###AgentFAQSearch¶
Frontend module registration for the agent interface.
Default value:
---
Description: FAQ Area.
Group: []
GroupRo: []
NavBarName: FAQ
Title: FAQ
Frontend::Module###AgentFAQSearchSmall¶
Frontend module registration for the agent interface.
Default value:
---
Description: Search FAQ Small.
Group: []
GroupRo: []
NavBarName: FAQ
Title: FAQ
Frontend::Module###AgentFAQZoom¶
Frontend module registration for the agent interface.
Default value:
---
Description: FAQ Area.
Group: []
GroupRo: []
NavBarName: FAQ
Title: FAQ
Frontend::Module###AgentInfo¶
Frontend module registration for the agent interface.
Default value:
---
Description: Generic Info module.
Group: []
GroupRo: []
NavBarName: ''
Title: Info
Frontend::Module###AgentLinkObject¶
Frontend module registration for the agent interface.
Default value:
---
Description: Link Object.
Group: []
GroupRo: []
NavBarName: ''
Title: Link Object
Frontend::Module###AgentNotificationView¶
Frontend module registration for the agent interface.
Default value:
---
Description: Notification web view.
Group: []
GroupRo: []
NavBarName: Notification web view
Title: Notification Web View
Frontend::Module###AgentPreferences¶
Frontend module registration for the agent interface.
Default value:
---
Description: Agent Preferences.
Group: []
GroupRo: []
NavBarName: Preferences
Title: ''
Frontend::Module###AgentSplitSelection¶
Frontend module registration for the agent interface.
Default value:
---
Description: Ticket split dialog.
Group: []
GroupRo: []
NavBarName: ''
Title: ''
Frontend::Module###AgentStatistics¶
Frontend module registration for the agent interface.
Default value:
---
Description: Agent Statistics.
Group:
- stats
GroupRo:
- stats
NavBarName: Reports
Title: Statistics
Frontend::Module###AgentStatisticsReports¶
Frontend module registration for the agent interface.
Default value:
---
Description: Statistics reports.
Group:
- stats
GroupRo:
- stats
NavBarName: Statistics Reports
Title: Statistics Reports
Frontend::Module###AgentSystemContract¶
Frontend module registration for the agent interface.
Default value:
---
Description: Agent
Group: []
GroupRo: []
NavBarName: ''
Title: System Contract
Frontend::Module###AgentTicketArticleContent¶
Frontend module registration for the agent interface.
Default value:
---
Description: To view HTML attachments.
Group: []
GroupRo: []
NavBarName: Ticket
Title: ''
Frontend::Module###AgentTicketAttachment¶
Frontend module registration for the agent interface.
Default value:
---
Description: To download attachments.
Group: []
GroupRo: []
NavBarName: Ticket
Title: ''
Frontend::Module###AgentTicketAttachmentView¶
Frontend module registration for the agent interface.
Default value:
---
Description: Ticket attachments.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Attachments
Frontend::Module###AgentTicketBounce¶
Frontend module registration for the agent interface.
Default value:
---
Description: Ticket Compose Bounce Email.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Bounce
Frontend::Module###AgentTicketBulk¶
Frontend module registration for the agent interface.
Default value:
---
Description: Ticket bulk module.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Bulk Action
Frontend::Module###AgentTicketClose¶
Frontend module registration for the agent interface.
Default value:
---
Description: Ticket Close.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Close
Frontend::Module###AgentTicketCompose¶
Frontend module registration for the agent interface.
Default value:
---
Description: Ticket Compose email Answer.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Compose
Frontend::Module###AgentTicketCustomer¶
Frontend module registration for the agent interface.
Default value:
---
Description: Ticket Customer.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Customer
Frontend::Module###AgentTicketEmail¶
Frontend module registration for the agent interface.
Default value:
---
Description: Create new email ticket.
Group: []
GroupRo: []
NavBarName: Ticket
Title: New email ticket
Frontend::Module###AgentTicketEmailOutbound¶
Frontend module registration for the agent interface.
Default value:
---
Description: Ticket Outbound Email.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Email Outbound
Frontend::Module###AgentTicketEmailResend¶
Frontend module registration for the agent interface.
Default value:
---
Description: Resend Ticket Email.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Email Resend
Frontend::Module###AgentTicketEscalationView¶
Frontend module registration for the agent interface.
Default value:
---
Description: Overview of all escalated tickets.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Escalation view
Frontend::Module###AgentTicketForward¶
Frontend module registration for the agent interface.
Default value:
---
Description: Ticket Forward Email.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Forward
Frontend::Module###AgentTicketFreeText¶
Frontend module registration for the agent interface.
Default value:
---
Description: Ticket FreeText.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Free Fields
Frontend::Module###AgentTicketHistory¶
Frontend module registration for the agent interface.
Default value:
---
Description: Ticket History.
Group: []
GroupRo: []
NavBarName: Ticket
Title: History
Frontend::Module###AgentTicketLock¶
Frontend module registration for the agent interface.
Default value:
---
Description: Ticket Lock.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Lock
Frontend::Module###AgentTicketLockedView¶
Frontend module registration for the agent interface.
Default value:
---
Description: Locked Tickets.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Locked Tickets
Frontend::Module###AgentTicketMerge¶
Frontend module registration for the agent interface.
Default value:
---
Description: Ticket Merge.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Merge
Frontend::Module###AgentTicketMove¶
Frontend module registration for the agent interface.
Default value:
---
Description: Ticket Move.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Move
Frontend::Module###AgentTicketNote¶
Frontend module registration for the agent interface.
Default value:
---
Description: Ticket Note.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Note
Frontend::Module###AgentTicketOwner¶
Frontend module registration for the agent interface.
Default value:
---
Description: Ticket Owner.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Owner
Frontend::Module###AgentTicketPending¶
Frontend module registration for the agent interface.
Default value:
---
Description: Ticket Pending.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Pending
Frontend::Module###AgentTicketPhone¶
Frontend module registration for the agent interface.
Default value:
---
Description: Create new phone ticket.
Group: []
GroupRo: []
NavBarName: Ticket
Title: New phone ticket
Frontend::Module###AgentTicketPhoneInbound¶
Frontend module registration for the agent interface.
Default value:
---
Description: Incoming Phone Call.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Phone-Ticket
Frontend::Module###AgentTicketPhoneOutbound¶
Frontend module registration for the agent interface.
Default value:
---
Description: Phone Call.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Phone-Ticket
Frontend::Module###AgentTicketPlain¶
Frontend module registration for the agent interface.
Default value:
---
Description: Ticket plain view of an email.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Plain
Frontend::Module###AgentTicketPrint¶
Frontend module registration for the agent interface.
Default value:
---
Description: Ticket Print.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Print
Frontend::Module###AgentTicketPriority¶
Frontend module registration for the agent interface.
Default value:
---
Description: Ticket Priority.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Priority
Frontend::Module###AgentTicketProcess¶
Frontend module registration for the agent interface.
Default value:
---
Description: Create new process ticket.
Group: []
GroupRo: []
NavBarName: Ticket
Title: New process ticket
Frontend::Module###AgentTicketQueue¶
Frontend module registration for the agent interface.
Default value:
---
Description: Overview of all open Tickets.
Group: []
GroupRo: []
NavBarName: Ticket
Title: QueueView
Frontend::Module###AgentTicketResponsible¶
Frontend module registration for the agent interface.
Default value:
---
Description: Ticket Responsible.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Responsible
Frontend::Module###AgentTicketResponsibleView¶
Frontend module registration for the agent interface.
Default value:
---
Description: Responsible Tickets.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Responsible Tickets
Frontend::Module###AgentTicketSMS¶
Frontend module registration for the agent interface.
Default value:
---
Description: Create new SMS ticket.
Group: []
GroupRo: []
NavBarName: Ticket
Title: New SMS ticket
Frontend::Module###AgentTicketSMSOutbound¶
Frontend module registration for the agent interface.
Default value:
---
Description: Ticket Outbound SMS.
Group: []
GroupRo: []
NavBarName: Ticket
Title: SMS Outbound
Frontend::Module###AgentTicketSearch¶
Frontend module registration for the agent interface.
Default value:
---
Description: Search Ticket.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Search
Frontend::Module###AgentTicketService¶
Frontend module registration for the agent interface.
Default value:
---
Description: Overview of all open Tickets.
Group: []
GroupRo: []
NavBarName: Ticket
Title: ServiceView
Frontend::Module###AgentTicketStatusView¶
Frontend module registration for the agent interface.
Default value:
---
Description: Overview of all open tickets.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Status view
Frontend::Module###AgentTicketWatchView¶
Frontend module registration for the agent interface.
Default value:
---
Description: Watched Tickets.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Watched Tickets
Frontend::Module###AgentTicketWatcher¶
Frontend module registration for the agent interface.
Default value:
---
Description: A TicketWatcher Module.
Group: []
GroupRo: []
NavBarName: Ticket-Watcher
Title: Ticket Watcher
Frontend::Module###AgentTicketZoom¶
Frontend module registration for the agent interface.
Default value:
---
Description: Ticket Zoom.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Zoom
Frontend::Module###AgentUserSearch¶
Frontend module registration for the agent interface.
Default value:
---
Description: Agent User Search.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Agent User Search
Frontend::Module###AgentVideoChat¶
Frontend module registration for the agent interface.
Default value:
---
Description: Video and audio call screen.
Group: []
GroupRo: []
NavBarName: ''
Frontend::Module###AgentZoom¶
Frontend module registration for the agent interface.
Default value:
---
Description: Compat module for AgentZoom to AgentTicketZoom.
Group: []
GroupRo: []
NavBarName: Ticket
Title: ''
Frontend::Module###AjaxAttachment¶
Frontend module registration for the agent interface.
Default value:
---
Description: AJAX attachment.
Group: []
GroupRo: []
NavBarName: ''
Title: AJAX Attachment
Frontend::Module###Logout¶
Frontend module registration for the agent interface.
Default value:
---
Description: Logout
Group: []
GroupRo: []
NavBarName: ''
Title: ''
Frontend::Module###PictureUpload¶
Frontend module registration for the agent interface.
This setting can not be deactivated.
Default value:
---
Description: Picture upload module.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Picture Upload
Frontend → Agent → ModuleRegistration → Loader¶
Loader::Module::AgentAppointmentAgendaOverview###002-Calendar¶
Loader module registration for the agent interface.
Default value:
---
CSS:
- thirdparty/fullcalendar-3.10.2/fullcalendar.min.css
- Core.AppointmentCalendar.css
- Core.AppointmentCalendar.Agenda.css
JavaScript:
- thirdparty/momentjs-2.18.1/moment.min.js
- thirdparty/fullcalendar-3.10.2/fullcalendar.min.js
- Core.Agent.AppointmentCalendar.js
Loader::Module::AgentAppointmentCalendarOverview###002-Calendar¶
Loader module registration for the agent interface.
Default value:
---
CSS:
- thirdparty/fullcalendar-3.10.2/fullcalendar.min.css
- thirdparty/fullcalendar-scheduler-1.10.1/scheduler.min.css
- Core.AppointmentCalendar.css
JavaScript:
- thirdparty/momentjs-2.18.1/moment.min.js
- thirdparty/fullcalendar-3.10.2/fullcalendar.min.js
- thirdparty/fullcalendar-scheduler-1.10.1/scheduler.min.js
- Core.Agent.AppointmentCalendar.js
- thirdparty/clipboardjs-1.7.1/clipboard.min.js
Loader::Module::AgentChat###002-Ticket¶
Loader module registration for the agent interface.
Default value:
---
CSS:
- thirdparty/spectrum-1.8.1/spectrum.css
- Core.Agent.Chat.css
JavaScript:
- thirdparty/spectrum-1.8.1/spectrum.js
- Core.Agent.Chat.js
Loader::Module::AgentChatAppend###002-Ticket¶
Loader module registration for the agent interface.
Default value:
---
CSS:
- Core.Agent.Chat.Append.css
JavaScript:
- Core.Agent.CustomerSearch.js
- Core.Agent.Chat.Append.js
Loader::Module::AgentChatPopup###002-Ticket¶
Loader module registration for the agent interface.
Default value:
---
CSS:
- Core.Agent.Chat.css
JavaScript:
- Core.Agent.Chat.js
Loader::Module::AgentChatPreview###002-Ticket¶
Loader module registration for the agent interface.
Default value:
---
JavaScript:
- Core.Agent.Chat.js
- Core.UI.AllocationList.js
- Core.Agent.TableFilters.js
Loader::Module::AgentCustomerInformationCenter###001-Framework¶
Loader module registration for the agent interface.
Default value:
---
CSS:
- Core.AllocationList.css
JavaScript:
- Core.UI.AllocationList.js
- Core.Agent.Dashboard.js
- Core.Agent.TableFilters.js
- Core.Agent.SwitchToCustomerAction.js
- Core.Agent.CustomerInformationCenter.js
Loader::Module::AgentCustomerUserAddressBook###001-Framework¶
Loader module registration for the agent interface.
Default value:
---
CSS:
- Core.Agent.CustomerUserAddressBook.css
JavaScript:
- Core.Agent.CustomerUserAddressBook.js
Loader::Module::AgentCustomerUserInformationCenter###001-Framework¶
Loader module registration for the agent interface.
Default value:
---
CSS:
- Core.AllocationList.css
JavaScript:
- Core.UI.AllocationList.js
- Core.Agent.Dashboard.js
- Core.Agent.TableFilters.js
- Core.Agent.CustomerUserInformationCenter.js
Loader::Module::AgentDashboard###001-Framework¶
Loader module registration for the agent interface.
Default value:
---
CSS:
- Core.Agent.Dashboard.css
- Core.AllocationList.css
- thirdparty/fullcalendar-3.10.2/fullcalendar.min.css
- thirdparty/nvd3-1.7.1/nv.d3.css
JavaScript:
- thirdparty/momentjs-2.18.1/moment.min.js
- thirdparty/fullcalendar-3.10.2/fullcalendar.min.js
- thirdparty/d3-3.5.6/d3.min.js
- thirdparty/nvd3-1.7.1/nvd3.min.js
- thirdparty/nvd3-1.7.1/models/OTRSLineChart.js
- thirdparty/nvd3-1.7.1/models/OTRSMultiBarChart.js
- thirdparty/nvd3-1.7.1/models/OTRSStackedAreaChart.js
- thirdparty/canvg-1.4/rgbcolor.js
- thirdparty/canvg-1.4/StackBlur.js
- thirdparty/canvg-1.4/canvg.js
- thirdparty/StringView-8/stringview.js
- Core.UI.AdvancedChart.js
- Core.UI.AllocationList.js
- Core.Agent.TableFilters.js
- Core.Agent.Dashboard.js
- Core.Agent.Statistics.ParamsWidget.js
Loader::Module::AgentFAQAdd###002-FAQ¶
Loader module registration for the agent interface.
Default value:
---
CSS:
- Core.Agent.FAQ.Detail.css
JavaScript:
- Core.Agent.FAQ.js
Loader::Module::AgentFAQCategory###002-FAQ¶
Loader module registration for the agent interface.
Default value:
---
JavaScript:
- Core.Agent.FAQ.ConfirmationDialog.js
Loader::Module::AgentFAQEdit###002-FAQ¶
Loader module registration for the agent interface.
Default value:
---
CSS:
- Core.Agent.FAQ.Detail.css
JavaScript:
- Core.Agent.FAQ.js
Loader::Module::AgentFAQExplorer###002-FAQ¶
Loader module registration for the agent interface.
Default value:
---
CSS:
- Core.Agent.FAQ.Detail.css
JavaScript:
- Core.Agent.FAQ.js
Loader::Module::AgentFAQJournal###002-FAQ¶
Loader module registration for the agent interface.
Default value:
--- {}
Loader::Module::AgentFAQLanguage###002-FAQ¶
Loader module registration for the agent interface.
Default value:
---
JavaScript:
- Core.Agent.FAQ.ConfirmationDialog.js
Loader::Module::AgentFAQSearch###002-FAQ¶
Loader module registration for the agent interface.
Default value:
---
JavaScript:
- Core.Agent.FAQ.js
Loader::Module::AgentFAQZoom###002-FAQ¶
Loader module registration for the agent interface.
Default value:
---
CSS:
- Core.Agent.FAQ.Detail.css
- Core.AllocationList.css
JavaScript:
- Core.Agent.FAQ.ConfirmationDialog.js
- Core.Agent.FAQ.TicketCompose.js
- Core.Agent.FAQ.FAQZoom.js
- Core.UI.AllocationList.js
- Core.UI.Table.Sort.js
- Core.Agent.TableFilters.js
- Core.Agent.LinkObject.js
Loader::Module::AgentLinkObject###001-Framework¶
Loader module registration for the agent interface.
Default value:
---
JavaScript:
- Core.Agent.LinkObject.SearchForm.js
Loader::Module::AgentNotificationView###001-Framework¶
Loader module registration for the agent interface.
Default value:
---
CSS:
- Core.AllocationList.css
- Core.Agent.NotificationView.css
JavaScript:
- Core.UI.AllocationList.js
- Core.Agent.TableFilters.js
- Core.Agent.NotificationView.js
Loader::Module::AgentPreferences###001-Framework¶
Loader module registration for the agent interface.
Default value:
---
CSS:
- Core.Agent.Preferences.css
- Core.Agent.Admin.SystemConfiguration.css
JavaScript:
- Core.UI.AllocationList.js
- Core.Agent.TableFilters.js
- Core.Agent.Preferences.js
- Core.Agent.SharedSecretGenerator.js
- Core.SystemConfiguration.js
- Core.SystemConfiguration.Date.js
Loader::Module::AgentStatistics###001-Framework¶
Loader module registration for the agent interface.
Default value:
---
CSS:
- thirdparty/nvd3-1.7.1/nv.d3.css
- Core.Agent.Statistics.css
JavaScript:
- thirdparty/d3-3.5.6/d3.min.js
- thirdparty/nvd3-1.7.1/nvd3.min.js
- thirdparty/nvd3-1.7.1/models/OTRSLineChart.js
- thirdparty/nvd3-1.7.1/models/OTRSMultiBarChart.js
- thirdparty/nvd3-1.7.1/models/OTRSStackedAreaChart.js
- thirdparty/canvg-1.4/rgbcolor.js
- thirdparty/canvg-1.4/StackBlur.js
- thirdparty/canvg-1.4/canvg.js
- thirdparty/StringView-8/stringview.js
- Core.Agent.Statistics.js
- Core.UI.AdvancedChart.js
- Core.Agent.Statistics.ParamsWidget.js
Loader::Module::AgentStatisticsReports###001-Framework¶
Loader module registration for the agent interface.
Default value:
---
CSS:
- thirdparty/nvd3-1.7.1/nv.d3.css
- Core.Agent.StatisticsReports.css
JavaScript:
- thirdparty/d3-3.5.6/d3.min.js
- thirdparty/nvd3-1.7.1/nvd3.min.js
- thirdparty/nvd3-1.7.1/models/OTRSLineChart.js
- thirdparty/nvd3-1.7.1/models/OTRSMultiBarChart.js
- thirdparty/nvd3-1.7.1/models/OTRSStackedAreaChart.js
- Core.UI.AdvancedChart.js
- Core.Agent.StatisticsReports.js
Loader::Module::AgentSystemContract###001-Framework¶
Loader module registration for the agent interface.
Default value:
---
CSS:
- Core.Agent.SystemContract.css
Loader::Module::AgentTicketAttachmentView###002-Ticket¶
Loader module registration for the agent interface.
Default value:
---
CSS:
- Core.Agent.AttachmentView.css
JavaScript:
- thirdparty/jquery-tablesorter-2.28.14/jquery.tablesorter.js
- Core.UI.Table.Sort.js
- Core.Agent.TicketAttachmentView.js
Loader::Module::AgentTicketBounce###002-Ticket¶
Loader module registration for the agent interface.
Default value:
---
JavaScript:
- Core.Agent.TicketBounce.js
Loader::Module::AgentTicketBulk###002-Ticket¶
Loader module registration for the agent interface.
Default value:
---
JavaScript:
- Core.Agent.TicketAction.js
- Core.Agent.TicketBulk.js
Loader::Module::AgentTicketClose###002-Ticket¶
Loader module registration for the agent interface.
Default value:
---
JavaScript:
- Core.Agent.TicketAction.js
- Core.Agent.TicketActionCommon.js
- Core.Agent.TicketFormDraft.js
Loader::Module::AgentTicketCompose###002-Ticket¶
Loader module registration for the agent interface.
Default value:
---
JavaScript:
- Core.Agent.CustomerSearch.js
- Core.Agent.CustomerSearchAutoComplete.js
- Core.Agent.TicketAction.js
- Core.Agent.TicketCompose.js
- Core.Agent.TicketFormDraft.js
Loader::Module::AgentTicketCustomer###002-Ticket¶
Loader module registration for the agent interface.
Default value:
---
JavaScript:
- Core.Agent.CustomerSearch.js
- Core.Agent.CustomerSearchAutoComplete.js
- Core.Agent.TicketAction.js
- Core.Agent.TicketSplit.js
Loader::Module::AgentTicketEmail###002-FAQ¶
Loader module registration for the agent interface.
Default value:
---
JavaScript:
- Core.Agent.FAQ.RelatedArticles.js
Loader::Module::AgentTicketEmail###002-Ticket¶
Loader module registration for the agent interface.
Default value:
---
JavaScript:
- Core.Agent.CustomerSearch.js
- Core.Agent.CustomerSearchAutoComplete.js
- Core.Agent.TicketAction.js
- Core.Agent.TicketEmail.js
- Core.Agent.TicketSplit.js
Loader::Module::AgentTicketEmailOutbound###002-Ticket¶
Loader module registration for the agent interface.
Default value:
---
JavaScript:
- Core.Agent.CustomerSearch.js
- Core.Agent.CustomerSearchAutoComplete.js
- Core.Agent.TicketAction.js
- Core.Agent.TicketEmailOutbound.js
- Core.Agent.TicketFormDraft.js
Loader::Module::AgentTicketEmailResend###002-Ticket¶
Loader module registration for the agent interface.
Default value:
---
JavaScript:
- Core.Agent.CustomerSearch.js
- Core.Agent.CustomerSearchAutoComplete.js
- Core.Agent.TicketAction.js
- Core.Agent.TicketEmailResend.js
Loader::Module::AgentTicketEscalationView###002-Ticket¶
Loader module registration for the agent interface.
Default value:
---
CSS:
- Core.AllocationList.css
JavaScript:
- Core.UI.AllocationList.js
- Core.Agent.TableFilters.js
- Core.Agent.Overview.js
- Core.Agent.TicketSplit.js
Loader::Module::AgentTicketForward###002-Ticket¶
Loader module registration for the agent interface.
Default value:
---
JavaScript:
- Core.Agent.CustomerSearch.js
- Core.Agent.CustomerSearchAutoComplete.js
- Core.Agent.TicketAction.js
- Core.Agent.TicketForward.js
- Core.Agent.TicketFormDraft.js
Loader::Module::AgentTicketFreeText###002-Ticket¶
Loader module registration for the agent interface.
Default value:
---
JavaScript:
- Core.Agent.TicketAction.js
- Core.Agent.TicketActionCommon.js
- Core.Agent.TicketFormDraft.js
Loader::Module::AgentTicketHistory###002-Ticket¶
Loader module registration for the agent interface.
Default value:
---
CSS:
- Core.Agent.TicketHistory.css
JavaScript:
- Core.Agent.TicketHistory.js
Loader::Module::AgentTicketLockedView###002-Ticket¶
Loader module registration for the agent interface.
Default value:
---
CSS:
- Core.AgentTicketQueue.css
- Core.AllocationList.css
JavaScript:
- Core.UI.AllocationList.js
- Core.Agent.TableFilters.js
- Core.Agent.Overview.js
- Core.Agent.TicketSplit.js
Loader::Module::AgentTicketMerge###002-Ticket¶
Loader module registration for the agent interface.
Default value:
---
JavaScript:
- Core.Agent.TicketMerge.js
Loader::Module::AgentTicketMove###002-Ticket¶
Loader module registration for the agent interface.
Default value:
---
JavaScript:
- Core.Agent.TicketAction.js
- Core.Agent.TicketMove.js
- Core.Agent.TicketFormDraft.js
Loader::Module::AgentTicketNote###002-Ticket¶
Loader module registration for the agent interface.
Default value:
---
JavaScript:
- Core.Agent.TicketAction.js
- Core.Agent.TicketActionCommon.js
- Core.Agent.TicketFormDraft.js
Loader::Module::AgentTicketOwner###002-Ticket¶
Loader module registration for the agent interface.
Default value:
---
JavaScript:
- Core.Agent.TicketAction.js
- Core.Agent.TicketActionCommon.js
- Core.Agent.TicketFormDraft.js
Loader::Module::AgentTicketPending###002-Ticket¶
Loader module registration for the agent interface.
Default value:
---
JavaScript:
- Core.Agent.TicketAction.js
- Core.Agent.TicketActionCommon.js
- Core.Agent.TicketFormDraft.js
Loader::Module::AgentTicketPhone###002-FAQ¶
Loader module registration for the agent interface.
Default value:
---
JavaScript:
- Core.Agent.FAQ.RelatedArticles.js
Loader::Module::AgentTicketPhone###002-Ticket¶
Loader module registration for the agent interface.
Default value:
---
JavaScript:
- Core.Agent.CustomerSearch.js
- Core.Agent.CustomerSearchAutoComplete.js
- Core.Agent.TicketAction.js
- Core.Agent.TicketPhone.js
- Core.Agent.TicketSplit.js
Loader::Module::AgentTicketPhoneInbound###002-Ticket¶
Loader module registration for the agent interface.
Default value:
---
JavaScript:
- Core.Agent.TicketAction.js
- Core.Agent.TicketPhoneCommon.js
- Core.Agent.TicketFormDraft.js
Loader::Module::AgentTicketPhoneOutbound###002-Ticket¶
Loader module registration for the agent interface.
Default value:
---
JavaScript:
- Core.Agent.TicketAction.js
- Core.Agent.TicketPhoneCommon.js
- Core.Agent.TicketFormDraft.js
Loader::Module::AgentTicketPriority###002-Ticket¶
Loader module registration for the agent interface.
Default value:
---
JavaScript:
- Core.Agent.TicketAction.js
- Core.Agent.TicketActionCommon.js
- Core.Agent.TicketFormDraft.js
Loader::Module::AgentTicketProcess###002-FAQ¶
Loader module registration for the agent interface.
Default value:
---
JavaScript:
- Core.Agent.FAQ.RelatedArticles.js
Loader::Module::AgentTicketProcess###002-ProcessManagement¶
Loader module registration for the agent interface.
Default value:
---
CSS:
- Core.Agent.TicketProcess.css
JavaScript:
- Core.Agent.CustomerSearch.js
- Core.Agent.CustomerSearchAutoComplete.js
- Core.Agent.TicketAction.js
- Core.Agent.TicketProcess.js
- Core.TicketProcess.js
Loader::Module::AgentTicketQueue###002-Ticket¶
Loader module registration for the agent interface.
Default value:
---
CSS:
- Core.AgentTicketQueue.css
- Core.AllocationList.css
JavaScript:
- Core.UI.AllocationList.js
- Core.Agent.TableFilters.js
- Core.Agent.Overview.js
- Core.Agent.TicketSplit.js
Loader::Module::AgentTicketResponsible###002-Ticket¶
Loader module registration for the agent interface.
Default value:
---
JavaScript:
- Core.Agent.TicketAction.js
- Core.Agent.TicketActionCommon.js
- Core.Agent.TicketFormDraft.js
Loader::Module::AgentTicketResponsibleView###002-Ticket¶
Loader module registration for the agent interface.
Default value:
---
CSS:
- Core.AllocationList.css
JavaScript:
- Core.UI.AllocationList.js
- Core.Agent.TableFilters.js
- Core.Agent.Overview.js
- Core.Agent.TicketSplit.js
Loader::Module::AgentTicketSMS###001-Framework¶
Loader module registration for the agent interface.
Default value:
---
JavaScript:
- thirdparty/libphonenumber-js/libphonenumber-js.min.js
- Core.Agent.CustomerSearchSMS.js
- Core.Agent.TicketAction.js
- Core.Agent.TicketSMS.js
Loader::Module::AgentTicketSMSOutbound###001-Framework¶
Loader module registration for the agent interface.
Default value:
---
JavaScript:
- thirdparty/libphonenumber-js/libphonenumber-js.min.js
- Core.Agent.CustomerSearchSMS.js
- Core.Agent.TicketAction.js
- Core.Agent.TicketSMS.js
- Core.Agent.TicketFormDraft.js
Loader::Module::AgentTicketSearch###002-Ticket¶
Loader module registration for the agent interface.
Default value:
---
CSS:
- Core.AllocationList.css
JavaScript:
- Core.UI.AllocationList.js
- Core.Agent.TableFilters.js
- Core.Agent.Overview.js
- Core.Agent.TicketSplit.js
Loader::Module::AgentTicketService###002-Ticket¶
Loader module registration for the agent interface.
Default value:
---
CSS:
- Core.AgentTicketService.css
- Core.AllocationList.css
JavaScript:
- Core.UI.AllocationList.js
- Core.Agent.TableFilters.js
- Core.Agent.Overview.js
- Core.Agent.TicketSplit.js
Loader::Module::AgentTicketStatusView###002-Ticket¶
Loader module registration for the agent interface.
Default value:
---
CSS:
- Core.AllocationList.css
JavaScript:
- Core.UI.AllocationList.js
- Core.Agent.TableFilters.js
- Core.Agent.Overview.js
- Core.Agent.TicketSplit.js
Loader::Module::AgentTicketWatchView###002-Ticket¶
Loader module registration for the agent interface.
Default value:
---
CSS:
- Core.AgentTicketQueue.css
- Core.AllocationList.css
JavaScript:
- Core.UI.AllocationList.js
- Core.Agent.TableFilters.js
- Core.Agent.Overview.js
- Core.Agent.TicketSplit.js
Loader::Module::AgentTicketZoom###002-Ticket¶
Loader module registration for the agent interface.
Default value:
---
CSS:
- Core.Agent.TicketProcess.css
- Core.Agent.TicketMenuModuleCluster.css
- Core.AllocationList.css
JavaScript:
- thirdparty/jquery-tablesorter-2.28.14/jquery.tablesorter.js
- Core.Agent.TicketSplit.js
- Core.Agent.TicketZoom.js
- Core.UI.AllocationList.js
- Core.UI.Table.Sort.js
- Core.Agent.LinkObject.js
- Core.Agent.ProcessInformation.js
- Core.Agent.TableFilters.js
- Core.Agent.TicketFormDraft.js
- Core.Agent.TicketZoom.TimelineView.js
Loader::Module::AgentTicketZoom###010-TicketSMS¶
Loader module registration for the agent interface.
Default value:
---
JavaScript:
- Core.Agent.TicketSMS.js
Loader::Module::AgentVideoChat###002-Ticket¶
Loader module registration for the agent interface.
Default value:
---
CSS:
- Core.Agent.Chat.VideoChat.css
Frontend → Agent → TicketOverview¶
Ticket::Frontend::Overview###Medium¶
Allows having a medium format ticket overview (CustomerInfo => 1 - shows also the customer information).
Default value:
---
CustomerInfo: '0'
Module: Kernel::Output::HTML::TicketOverview::Medium
ModulePriority: '200'
Name: Medium
NameShort: M
OverviewMenuModules: '1'
TicketActionsPerTicket: '1'
Ticket::Frontend::Overview###Preview¶
Shows a preview of the ticket overview (CustomerInfo => 1 - shows also Customer-Info, CustomerInfoMaxSize max. size in characters of Customer-Info).
Default value:
---
CustomerInfo: '0'
CustomerInfoMaxSize: '18'
DefaultPreViewLines: '25'
DefaultViewNewLine: '90'
Module: Kernel::Output::HTML::TicketOverview::Preview
ModulePriority: '300'
Name: Large
NameShort: L
OverviewMenuModules: '1'
StripEmptyLines: '0'
TicketActionsPerTicket: '1'
Ticket::Frontend::Overview###Small¶
Allows having a small format ticket overview (CustomerInfo => 1 - shows also the customer information).
Default value:
---
CustomerInfo: '1'
Module: Kernel::Output::HTML::TicketOverview::Small
ModulePriority: '100'
Name: Small
NameShort: S
Ticket::Frontend::Overview::PreviewArticleLimit¶
Sets the count of articles visible in preview mode of ticket overviews.
This setting can not be deactivated.
Default value:
5
Ticket::Frontend::Overview::PreviewArticleSenderTypes¶
Defines which article sender types should be shown in the preview of a ticket.
This setting is not active by default.
Default val