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FrontendAdmin

Events###Appointment

List of all appointment events to be displayed in the GUI.

This setting can not be deactivated.

Default value:

---
- AppointmentCreate
- AppointmentUpdate
- AppointmentDelete
- AppointmentNotification

Events###Article

List of all article events to be displayed in the GUI.

This setting can not be deactivated.

Default value:

---
- ArticleCreate
- ArticleUpdate
- ArticleSend
- ArticleBounce
- ArticleAgentNotification
- ArticleCustomerNotification
- ArticleAutoResponse
- ArticleFlagSet
- ArticleFlagDelete
- ArticleCustomerFlagSet
- ArticleCustomerFlagDelete
- ArticleAgentNotification
- ArticleCustomerNotification
- ArticleEmailSendingQueued
- ArticleEmailSendingSent
- ArticleEmailSendingError

Events###Calendar

List of all calendar events to be displayed in the GUI.

This setting can not be deactivated.

Default value:

---
- CalendarCreate
- CalendarUpdate

Events###CustomerCompany

List of all CustomerCompany events to be displayed in the GUI.

This setting can not be deactivated.

Default value:

---
- CustomerCompanyAdd
- CustomerCompanyUpdate

Events###CustomerUser

List of all CustomerUser events to be displayed in the GUI.

This setting can not be deactivated.

Default value:

---
- CustomerUserAdd
- CustomerUserUpdate

Events###DynamicField

List of all DynamicField events to be displayed in the GUI.

This setting can not be deactivated.

Default value:

---
- DynamicFieldAdd
- DynamicFieldUpdate
- DynamicFieldDelete

Events###LinkObject

List of all LinkObject events to be displayed in the GUI.

This setting can not be deactivated.

Default value:

---
- LinkObjectLinkAdd
- LinkObjectLinkDelete

Events###Package

List of all Package events to be displayed in the GUI.

This setting can not be deactivated.

Default value:

---
- PackageInstall
- PackageReinstall
- PackageUpgrade
- PackageUninstall

Events###Queue

List of all queue events to be displayed in the GUI.

This setting can not be deactivated.

Default value:

---
- QueueCreate
- QueueUpdate

Events###Ticket

List of all ticket events to be displayed in the GUI.

This setting can not be deactivated.

Default value:

---
- TicketCreate
- TicketDelete
- TicketTitleUpdate
- TicketUnlockTimeoutUpdate
- TicketQueueUpdate
- TicketTypeUpdate
- TicketServiceUpdate
- TicketSLAUpdate
- TicketCustomerUpdate
- TicketPendingTimeUpdate
- TicketLockUpdate
- TicketArchiveFlagUpdate
- TicketStateUpdate
- TicketOwnerUpdate
- TicketResponsibleUpdate
- TicketPriorityUpdate
- HistoryAdd
- HistoryDelete
- TicketAccountTime
- TicketMerge
- TicketSubscribe
- TicketUnsubscribe
- TicketFlagSet
- TicketCustomerFlagSet
- TicketFlagDelete
- TicketCustomerFlagDelete
- EscalationResponseTimeNotifyBefore
- EscalationUpdateTimeNotifyBefore
- EscalationSolutionTimeNotifyBefore
- EscalationResponseTimeStart
- EscalationUpdateTimeStart
- EscalationSolutionTimeStart
- EscalationResponseTimeStop
- EscalationUpdateTimeStop
- EscalationSolutionTimeStop
- NotificationNewTicket
- NotificationFollowUp
- NotificationLockTimeout
- NotificationOwnerUpdate
- NotificationResponsibleUpdate
- NotificationAddNote
- NotificationMove
- NotificationPendingReminder
- NotificationEscalation
- NotificationEscalationNotifyBefore
- NotificationServiceUpdate
- NotificationSLAUpdate

FrontendAdminModuleRegistration

Frontend::Module###Admin

Frontend module registration for the agent interface.

Default value:

---
Description: Admin Area.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: ''

Frontend::Module###AdminACL

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Access Control Lists (ACL)

Frontend::Module###AdminAppointmentCalendarManage

Frontend module registration for the agent interface.

Default value:

---
Description: Calendar manage screen.
Group:
- admin
GroupRo: []
NavBarName: Calendar
Title: Manage Calendars

Frontend::Module###AdminAppointmentNotificationEvent

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Appointment Notifications

Frontend::Module###AdminAttachment

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Attachments

Frontend::Module###AdminAutoResponse

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Auto Responses

Frontend::Module###AdminChatChannel

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Chat Channels

Frontend::Module###AdminCloudServiceSMS

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: SMS

Frontend::Module###AdminCloudServices

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Cloud Services

Frontend::Module###AdminCommunicationLog

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Communication Log GUI

Frontend::Module###AdminContactWithData

Frontend module registration for the agent interface.

Default value:

---
Description: Admin contact with data.
Group:
- admin
GroupRo: []
NavBarName: Ticket
Title: Admin Contact With Data

Frontend::Module###AdminCredential

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Credentials

Frontend::Module###AdminCredentialBasicAuth

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Credential BasicAuth Backend GUI

Frontend::Module###AdminCredentialCertificate

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Credential Certificate Backend GUI

Frontend::Module###AdminCredentialOAuth2Google

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Credential OAuth2 Google Backend GUI

Frontend::Module###AdminCredentialOAuth2MicrosoftGraphApp

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Credential OAuth2 MicrosoftGraphApp Backend GUI

Frontend::Module###AdminCredentialOAuth2MicrosoftGraphUser

Front end module registration for the administrator interface.

Default value:

---
Description: This module is part of the administrator interface.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Credential OAuth2 MicrosoftGraphUser Backend GUI

Frontend::Module###AdminCustomPage

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Admin Custom Page

Frontend::Module###AdminCustomerCompany

Frontend module registration for the agent interface.

Default value:

---
Description: Edit Customer Companies.
Group:
- admin
- users
GroupRo: []
NavBarName: Customers
Title: Customer Companies

Frontend::Module###AdminCustomerGroup

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Customers ↔ Groups

Frontend::Module###AdminCustomerUser

Frontend module registration for the agent interface.

Default value:

---
Description: Edit Customer Users.
Group:
- admin
- users
GroupRo: []
NavBarName: Customers
Title: Customer Users

Frontend::Module###AdminCustomerUserCustomer

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Customer Users ↔ Customers

Frontend::Module###AdminCustomerUserGroup

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Customer Users ↔ Groups

Frontend::Module###AdminCustomerUserService

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Customer Users ↔ Services

Frontend::Module###AdminDynamicField

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Dynamic Fields GUI

Frontend::Module###AdminDynamicFieldCheckbox

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Dynamic Fields Checkbox Backend GUI

Frontend::Module###AdminDynamicFieldContactWithData

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Dynamic Fields Contact Data Backend GUI

Frontend::Module###AdminDynamicFieldDateTime

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Dynamic Fields Date Time Backend GUI

Frontend::Module###AdminDynamicFieldDropdown

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Dynamic Fields Drop-down Backend GUI

Frontend::Module###AdminDynamicFieldInvalid

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Dynamic Fields Invalid Backend GUI

Frontend::Module###AdminDynamicFieldMultiselect

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Dynamic Fields Multiselect Backend GUI

Frontend::Module###AdminDynamicFieldText

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Dynamic Fields Text Backend GUI

Frontend::Module###AdminEmail

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Admin Notification

Frontend::Module###AdminExternalHomePage

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Admin External Home Page

Frontend::Module###AdminExternalLayout

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Admin External Interface Layout

Frontend::Module###AdminGenericAgent

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: GenericAgent

Frontend::Module###AdminGenericInterfaceDebugger

Frontend module registration for the agent interface.

Default value:

---
Description: Admin
Group:
- admin
GroupRo: []
NavBarName: ''
Title: GenericInterface Debugger GUI

Frontend::Module###AdminGenericInterfaceErrorHandlingDefault

Frontend module registration for the agent interface.

Default value:

---
Description: Admin
Group:
- admin
GroupRo: []
NavBarName: ''
Title: GenericInterface ErrorHandling GUI

Frontend::Module###AdminGenericInterfaceErrorHandlingRequestRetry

Frontend module registration for the agent interface.

Default value:

---
Description: Admin
Group:
- admin
GroupRo: []
NavBarName: ''
Title: GenericInterface ErrorHandling GUI

Frontend::Module###AdminGenericInterfaceInvokerDefault

Frontend module registration for the agent interface.

Default value:

---
Description: Admin
Group:
- admin
GroupRo: []
NavBarName: ''
Title: GenericInterface Invoker GUI

Frontend::Module###AdminGenericInterfaceInvokerEvent

Frontend module registration for the agent interface.

Default value:

---
Description: Admin
Group:
- admin
GroupRo: []
NavBarName: ''
Title: GenericInterface Invoker Event GUI

Frontend::Module###AdminGenericInterfaceMappingSimple

Frontend module registration for the agent interface.

Default value:

---
Description: Admin
Group:
- admin
GroupRo: []
NavBarName: ''
Title: GenericInterface Web Service Mapping GUI

Frontend::Module###AdminGenericInterfaceMappingXSLT

Frontend module registration for the agent interface.

Default value:

---
Description: Admin
Group:
- admin
GroupRo: []
NavBarName: ''
Title: GenericInterface Web Service Mapping GUI

Frontend::Module###AdminGenericInterfaceOperationDefault

Frontend module registration for the agent interface.

Default value:

---
Description: Admin
Group:
- admin
GroupRo: []
NavBarName: ''
Title: GenericInterface Operation GUI

Frontend::Module###AdminGenericInterfaceOperationRPC

Frontend module registration for the agent interface.

Default value:

---
Description: Admin
Group:
- admin
GroupRo: []
NavBarName: ''
Title: GenericInterface RPC Operation GUI

Frontend::Module###AdminGenericInterfaceTransportHTTPREST

Frontend module registration for the agent interface.

Default value:

---
Description: Admin
Group:
- admin
GroupRo: []
NavBarName: ''
Title: GenericInterface TransportHTTPREST GUI

Frontend::Module###AdminGenericInterfaceTransportHTTPSOAP

Frontend module registration for the agent interface.

Default value:

---
Description: Admin
Group:
- admin
GroupRo: []
NavBarName: ''
Title: GenericInterface TransportHTTPSOAP GUI

Frontend::Module###AdminGenericInterfaceWebservice

Frontend module registration for the agent interface.

Default value:

---
Description: Admin
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: GenericInterface Web Service GUI

Frontend::Module###AdminGenericInterfaceWebserviceHistory

Frontend module registration for the agent interface.

Default value:

---
Description: Admin
Group:
- admin
GroupRo: []
NavBarName: ''
Title: GenericInterface Web Service History GUI

Frontend::Module###AdminGroup

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Groups

Frontend::Module###AdminInit

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Initialization

Frontend::Module###AdminLog

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: System Log

Frontend::Module###AdminMailAccount

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Mail Accounts

Frontend::Module###AdminNotificationEvent

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Ticket Notifications

Frontend::Module###AdminPGP

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: PGP Key Management

Frontend::Module###AdminPackageManager

Frontend module registration for the agent interface.

Default value:

---
Description: Software Package Manager.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Package Manager

Frontend::Module###AdminPerformanceLog

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Performance Log

Frontend::Module###AdminPostMasterFilter

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: PostMaster Filters

Frontend::Module###AdminPriority

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Priorities

Frontend::Module###AdminProcessManagement

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Process Management

Frontend::Module###AdminProcessManagementActivity

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Process Management Activity GUI

Frontend::Module###AdminProcessManagementActivityDialog

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Process Management Activity Dialog GUI

Frontend::Module###AdminProcessManagementPath

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Process Management Path GUI

Frontend::Module###AdminProcessManagementSequenceFlow

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Process Management Sequence Flow GUI

Frontend::Module###AdminProcessManagementSequenceFlowAction

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Process Management Sequence Flow Action GUI

Frontend::Module###AdminQueue

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Queues

Frontend::Module###AdminQueueAutoResponse

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Queues ↔ Auto Responses

Frontend::Module###AdminQueueSMSTemplates

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: SMS Templates ↔ Queues

Frontend::Module###AdminQueueTemplates

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Templates ↔ Queues

Frontend::Module###AdminRegistration

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: System Registration

Frontend::Module###AdminRole

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Roles

Frontend::Module###AdminRoleGroup

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Roles ↔ Groups

Frontend::Module###AdminRoleUser

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Agents ↔ Roles

Frontend::Module###AdminSLA

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Service Level Agreements

Frontend::Module###AdminSMIME

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: S/MIME Management

Frontend::Module###AdminSMSTemplate

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: SMS Templates

Frontend::Module###AdminSalutation

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Salutations

Frontend::Module###AdminSelectBox

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: SQL Box

Frontend::Module###AdminService

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Services

Frontend::Module###AdminServiceCatalogue

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Admin Customer Service Catalogue.

Frontend::Module###AdminServiceCatalogueCategories

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Admin Customer Service Catalogue Categories

Frontend::Module###AdminServiceCatalogueItems

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Admin Customer Service Catalogue Items

Frontend::Module###AdminSession

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Session Management

Frontend::Module###AdminSignature

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Signatures

Frontend::Module###AdminState

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: States

Frontend::Module###AdminSupportDataCollector

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Support Data Collector

Frontend::Module###AdminSystemAddress

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Email Addresses

Frontend::Module###AdminSystemConfiguration

Frontend module registration for the agent interface.

This setting can not be deactivated.

Default value:

---
Description: Admin.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: System Configuration

Frontend::Module###AdminSystemConfigurationDeployment

Frontend module registration for the agent interface.

Default value:

---
Description: Manage System Configuration Deployments.
Group:
- admin
- users
GroupRo: []
NavBarName: SystemConfiguration
Title: System Configuration Deployment

Frontend::Module###AdminSystemConfigurationGroup

Frontend module registration for the agent interface.

This setting can not be deactivated.

Default value:

---
Description: Admin.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: System Configuration Group

Frontend::Module###AdminSystemMaintenance

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: System Maintenance

Frontend::Module###AdminTemplate

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Templates

Frontend::Module###AdminTemplateAttachment

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Templates ↔ Attachments

Frontend::Module###AdminType

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Types

Frontend::Module###AdminUser

Frontend module registration for the agent interface.

Default value:

---
Description: Create and manage agents.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Agents

Frontend::Module###AdminUserGroup

Frontend module registration for the agent interface.

Default value:

---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: Agents ↔ Groups

Frontend::Module###AgentDaemonInfo

Frontend module registration for the agent interface.

Default value:

---
Description: Admin
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Shows information on how to start OTRS Daemon

Frontend::NavBarModule###11-AdminContactWithData

Agent frontend module registration (disable ‘Edit contacts with data’ link if if there is no source field configured).

Default value:

---
Module: Kernel::Output::HTML::NavBar::AdminContactWithData

FrontendAdminModuleRegistrationAdminOverview

Frontend::NavigationModule###Admin

Admin area navigation for the agent interface.

Default value:

---
Block: ''
Description: Admin modules overview.
Group:
- admin
GroupRo: []
IconBig: ''
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: ''

Frontend::NavigationModule###AdminACL

Admin area navigation for the agent interface.

Default value:

---
Block: Automation
Description: Configure and manage ACLs.
Group:
- admin
GroupRo: []
IconBig: fa-check-square-o
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Access Control Lists (ACL)

Frontend::NavigationModule###AdminAppointmentCalendarManage

Admin area navigation for the agent interface.

Default value:

---
Block: Administration
Description: Create and manage calendars.
Group:
- admin
GroupRo: []
IconBig: fa-calendar
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Calendars

Frontend::NavigationModule###AdminAppointmentNotificationEvent

Admin area navigation for the agent interface.

Default value:

---
Block: Communication
Description: Create and manage appointment notifications.
Group:
- admin
GroupRo: []
IconBig: fa-bell-o
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Appointment Notifications

Frontend::NavigationModule###AdminAttachment

Admin area navigation for the agent interface.

Default value:

---
Block: Ticket
Description: Create and manage attachments.
Group:
- admin
GroupRo: []
IconBig: fa-paperclip
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Attachments

Frontend::NavigationModule###AdminAutoResponse

Admin area navigation for the agent interface.

Default value:

---
Block: Ticket
Description: Create and manage responses that are automatically sent.
Group:
- admin
GroupRo: []
IconBig: fa-reply
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Auto Responses

Frontend::NavigationModule###AdminChatChannel

Admin area navigation for the agent interface.

Default value:

---
Block: Administration
Description: Create and manage chat channels.
Group:
- admin
GroupRo: []
IconBig: fa-comments-o
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Chat Channels

Frontend::NavigationModule###AdminCloudServices

Admin area navigation for the agent interface.

Default value:

---
Block: OTRSGroup
Description: Manage OTRS Group cloud services.
Group:
- admin
GroupRo: []
IconBig: fa-cloud
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Cloud Services

Frontend::NavigationModule###AdminCommunicationLog

Admin area navigation for the agent interface.

Default value:

---
Block: Communication
Description: Display communication log entries.
Group:
- admin
GroupRo: []
IconBig: fa-table
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Communication Log

Frontend::NavigationModule###AdminCredential

Navigation module for the administrator interface.

Default value:

---
Block: Communication
Description: Create and manage credentials.
Group:
- admin
GroupRo: []
IconBig: fa-credit-card
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Credentials

Frontend::NavigationModule###AdminCustomPage

Admin area navigation for the agent interface.

Default value:

---
Block: External
Description: Manage Custom Pages.
Group:
- admin
GroupRo: []
IconBig: fa-file-text-o
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Custom Pages

Frontend::NavigationModule###AdminCustomerCompany

Admin area navigation for the agent interface.

Default value:

---
Block: Users
Description: Create and manage customers.
Group:
- admin
- users
GroupRo: []
IconBig: fa-building-o
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Customers

Frontend::NavigationModule###AdminCustomerGroup

Admin area navigation for the agent interface.

Default value:

---
Block: Users
Description: Link customers to groups.
Group:
- admin
GroupRo: []
IconBig: fa-building-o
IconSmall: fa-users
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Customers ↔ Groups

Frontend::NavigationModule###AdminCustomerUser

Admin area navigation for the agent interface.

Default value:

---
Block: Users
Description: Create and manage customer users.
Group:
- admin
- users
GroupRo: []
IconBig: fa-male
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Customer Users

Frontend::NavigationModule###AdminCustomerUserCustomer

Admin area navigation for the agent interface.

Default value:

---
Block: Users
Description: Link customer users to customers.
Group:
- admin
GroupRo: []
IconBig: fa-male
IconSmall: fa-building-o
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Customer Users ↔ Customers

Frontend::NavigationModule###AdminCustomerUserGroup

Admin area navigation for the agent interface.

Default value:

---
Block: Users
Description: Link customer users to groups.
Group:
- admin
GroupRo: []
IconBig: fa-male
IconSmall: fa-users
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Customer Users ↔ Groups

Frontend::NavigationModule###AdminCustomerUserService

Admin area navigation for the agent interface.

Default value:

---
Block: Users
Description: Link customer users to services.
Group:
- admin
GroupRo: []
IconBig: fa-male
IconSmall: fa-wrench
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Customer Users ↔ Services

Frontend::NavigationModule###AdminDynamicField

Admin area navigation for the agent interface.

Default value:

---
Block: Automation
Description: Create and manage dynamic fields.
Group:
- admin
GroupRo: []
IconBig: fa-align-left
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Dynamic Fields

Frontend::NavigationModule###AdminEmail

Admin area navigation for the agent interface.

Default value:

---
Block: Communication
Description: Send notifications to users.
Group:
- admin
GroupRo: []
IconBig: fa-quote-right
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Admin Notification

Frontend::NavigationModule###AdminExternalHomePage

Admin area navigation for the agent interface.

Default value:

---
Block: External
Description: Manage the Home Page.
Group:
- admin
GroupRo: []
IconBig: fa-home
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Home Page

Frontend::NavigationModule###AdminExternalLayout

Admin area navigation for the agent interface.

Default value:

---
Block: External
Description: Manage the Layout.
Group:
- admin
GroupRo: []
IconBig: fa-paint-brush
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Layout

Frontend::NavigationModule###AdminGenericAgent

Admin area navigation for the agent interface.

Default value:

---
Block: Automation
Description: Manage tasks triggered by event or time based execution.
Group:
- admin
GroupRo: []
IconBig: fa-database
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: GenericAgent

Frontend::NavigationModule###AdminGenericInterfaceWebservice

Admin area navigation for the agent interface.

Default value:

---
Block: Automation
Description: Create and manage web services.
Group:
- admin
GroupRo: []
IconBig: ''
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Web Services

Frontend::NavigationModule###AdminGroup

Admin area navigation for the agent interface.

Default value:

---
Block: Users
Description: Create and manage groups.
Group:
- admin
GroupRo: []
IconBig: fa-users
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Groups

Frontend::NavigationModule###AdminLog

Admin area navigation for the agent interface.

Default value:

---
Block: Administration
Description: View system log messages.
Group:
- admin
GroupRo: []
IconBig: fa-file-text-o
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: System Log

Frontend::NavigationModule###AdminMailAccount

Admin area navigation for the agent interface.

Default value:

---
Block: Communication
Description: Manage POP3 or IMAP accounts to fetch email from.
Group:
- admin
GroupRo: []
IconBig: fa-envelope-o
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: PostMaster Mail Accounts

Frontend::NavigationModule###AdminNotificationEvent

Admin area navigation for the agent interface.

Default value:

---
Block: Communication
Description: Create and manage ticket notifications.
Group:
- admin
GroupRo: []
IconBig: fa-bell-o
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Ticket Notifications

Frontend::NavigationModule###AdminPGP

Admin area navigation for the agent interface.

Default value:

---
Block: Communication
Description: Manage PGP keys for email encryption.
Group:
- admin
GroupRo: []
IconBig: fa-user-secret
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: PGP Keys

Frontend::NavigationModule###AdminPackageManager

Admin area navigation for the agent interface.

Default value:

---
Block: Administration
Description: Update and extend your system with software packages.
Group:
- admin
GroupRo: []
IconBig: fa-plug
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Package Manager

Frontend::NavigationModule###AdminPerformanceLog

Admin area navigation for the agent interface.

Default value:

---
Block: Administration
Description: View performance benchmark results.
Group:
- admin
GroupRo: []
IconBig: fa-bar-chart
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Performance Log

Frontend::NavigationModule###AdminPostMasterFilter

Admin area navigation for the agent interface.

Default value:

---
Block: Communication
Description: Filter incoming emails.
Group:
- admin
GroupRo: []
IconBig: fa-filter
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: PostMaster Filters

Frontend::NavigationModule###AdminPriority

Admin area navigation for the agent interface.

Default value:

---
Block: Ticket
Description: Create and manage ticket priorities.
Group:
- admin
GroupRo: []
IconBig: fa-list-ol
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Priorities

Frontend::NavigationModule###AdminProcessManagement

Admin area navigation for the agent interface.

Default value:

---
Block: Automation
Description: Configure Processes.
Group:
- admin
GroupRo: []
IconBig: fa-sitemap
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Process Management

Frontend::NavigationModule###AdminQueue

Admin area navigation for the agent interface.

Default value:

---
Block: Ticket
Description: Create and manage queues.
Group:
- admin
GroupRo: []
IconBig: fa-folder
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Queues

Frontend::NavigationModule###AdminQueueAutoResponse

Admin area navigation for the agent interface.

Default value:

---
Block: Ticket
Description: Link queues to auto responses.
Group:
- admin
GroupRo: []
IconBig: fa-reply
IconSmall: fa-folder
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Queues ↔ Auto Responses

Frontend::NavigationModule###AdminQueueSMSTemplates

Admin area navigation for the agent interface.

Default value:

---
Block: Ticket
Description: Link SMS templates to queues.
Group:
- admin
GroupRo: []
IconBig: fa-mobile
IconSmall: fa-folder
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: SMS Templates ↔ Queues

Frontend::NavigationModule###AdminQueueTemplates

Admin area navigation for the agent interface.

Default value:

---
Block: Ticket
Description: Link templates to queues.
Group:
- admin
GroupRo: []
IconBig: fa-file-text-o
IconSmall: fa-folder
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Templates ↔ Queues

Frontend::NavigationModule###AdminRegistration

Admin area navigation for the agent interface.

Default value:

---
Block: OTRSGroup
Description: Manage system registration.
Group:
- admin
GroupRo: []
IconBig: fa-edit
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: System Registration

Frontend::NavigationModule###AdminRole

Admin area navigation for the agent interface.

Default value:

---
Block: Users
Description: Create and manage roles.
Group:
- admin
GroupRo: []
IconBig: fa-circle-o
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Roles

Frontend::NavigationModule###AdminRoleGroup

Admin area navigation for the agent interface.

Default value:

---
Block: Users
Description: Link roles to groups.
Group:
- admin
GroupRo: []
IconBig: fa-circle-o
IconSmall: fa-users
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Roles ↔ Groups

Frontend::NavigationModule###AdminRoleUser

Admin area navigation for the agent interface.

Default value:

---
Block: Users
Description: Link agents to roles.
Group:
- admin
GroupRo: []
IconBig: fa-user
IconSmall: fa-circle-o
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Agents ↔ Roles

Frontend::NavigationModule###AdminSLA

Admin area navigation for the agent interface.

Default value:

---
Block: Ticket
Description: Create and manage Service Level Agreements (SLAs).
Group:
- admin
GroupRo: []
IconBig: fa-ticket
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Service Level Agreements

Frontend::NavigationModule###AdminSMIME

Admin area navigation for the agent interface.

Default value:

---
Block: Communication
Description: Manage S/MIME certificates for email encryption.
Group:
- admin
GroupRo: []
IconBig: fa-user-secret
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: S/MIME Certificates

Frontend::NavigationModule###AdminSMSTemplate

Admin area navigation for the agent interface.

Default value:

---
Block: Ticket
Description: Create and manage SMS templates.
Group:
- admin
GroupRo: []
IconBig: fa-mobile
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: SMS Templates

Frontend::NavigationModule###AdminSalutation

Admin area navigation for the agent interface.

Default value:

---
Block: Ticket
Description: Create and manage salutations.
Group:
- admin
GroupRo: []
IconBig: fa-comment-o
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Salutations

Frontend::NavigationModule###AdminSelectBox

Admin area navigation for the agent interface.

Default value:

---
Block: Administration
Description: Execute SQL statements.
Group:
- admin
GroupRo: []
IconBig: fa-terminal
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: SQL Box

Frontend::NavigationModule###AdminService

Admin area navigation for the agent interface.

Default value:

---
Block: Ticket
Description: Create and manage services.
Group:
- admin
GroupRo: []
IconBig: fa-wrench
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Services

Frontend::NavigationModule###AdminServiceCatalogue

Admin area navigation for the agent interface.

Default value:

---
Block: External
Description: Manage Customer Service Catalogue.
Group:
- admin
GroupRo: []
IconBig: fa-sitemap
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Customer Service Catalogue

Frontend::NavigationModule###AdminSession

Admin area navigation for the agent interface.

Default value:

---
Block: Administration
Description: Manage existing sessions.
Group:
- admin
GroupRo: []
IconBig: fa-clock-o
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Session Management

Frontend::NavigationModule###AdminSignature

Admin area navigation for the agent interface.

Default value:

---
Block: Ticket
Description: Create and manage signatures.
Group:
- admin
GroupRo: []
IconBig: fa-file-text-o
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Signatures

Frontend::NavigationModule###AdminState

Admin area navigation for the agent interface.

Default value:

---
Block: Ticket
Description: Create and manage ticket states.
Group:
- admin
GroupRo: []
IconBig: fa-ticket
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: States

Frontend::NavigationModule###AdminSupportDataCollector

Admin area navigation for the agent interface.

Default value:

---
Block: OTRSGroup
Description: Manage support data.
Group:
- admin
GroupRo: []
IconBig: fa-search
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Support Data Collector

Frontend::NavigationModule###AdminSystemAddress

Admin area navigation for the agent interface.

Default value:

---
Block: Communication
Description: Set sender email addresses for this system.
Group:
- admin
GroupRo: []
IconBig: fa-at
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Email Addresses

Frontend::NavigationModule###AdminSystemConfiguration

Admin area navigation for the agent interface.

This setting can not be deactivated.

Default value:

---
Block: Administration
Description: Edit the system configuration settings.
Group:
- admin
GroupRo: []
IconBig: ''
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: System Configuration

Frontend::NavigationModule###AdminSystemMaintenance

Admin area navigation for the agent interface.

Default value:

---
Block: Administration
Description: Schedule a maintenance period.
Group:
- admin
GroupRo: []
IconBig: fa-wrench
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: System Maintenance

Frontend::NavigationModule###AdminTemplate

Admin area navigation for the agent interface.

Default value:

---
Block: Ticket
Description: Create and manage templates.
Group:
- admin
GroupRo: []
IconBig: fa-file-text-o
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Templates

Frontend::NavigationModule###AdminTemplateAttachment

Admin area navigation for the agent interface.

Default value:

---
Block: Ticket
Description: Link templates to attachments.
Group:
- admin
GroupRo: []
IconBig: fa-paperclip
IconSmall: fa-file-text-o
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Templates ↔ Attachments

Frontend::NavigationModule###AdminType

Admin area navigation for the agent interface.

Default value:

---
Block: Ticket
Description: Create and manage ticket types.
Group:
- admin
GroupRo: []
IconBig: fa-ticket
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Types

Frontend::NavigationModule###AdminUser

Admin area navigation for the agent interface.

Default value:

---
Block: Users
Description: Create and manage agents.
Group:
- admin
GroupRo: []
IconBig: fa-user
IconSmall: ''
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Agents

Frontend::NavigationModule###AdminUserGroup

Admin area navigation for the agent interface.

Default value:

---
Block: Users
Description: Link agents to groups.
Group:
- admin
GroupRo: []
IconBig: fa-user
IconSmall: fa-users
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: Agents ↔ Groups

Frontend::NavigationModule###AgentFAQCategory

Admin area navigation for the agent interface.

Default value:

---
Block: Administration
Description: FAQ Category Management.
Group:
- admin
GroupRo: []
IconBig: fa-question
IconSmall: fa-list
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: FAQ Category

Frontend::NavigationModule###AgentFAQLanguage

Admin area navigation for the agent interface.

Default value:

---
Block: Administration
Description: FAQ Language Management.
Group:
- admin
GroupRo: []
IconBig: fa-question
IconSmall: fa-language
Module: Kernel::Output::HTML::NavBar::ModuleAdmin
Name: FAQ Language

FrontendAdminModuleRegistrationLoader

Loader::Module::Admin###001-Framework

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.css
JavaScript:
- Core.Agent.Admin.js
- Core.UI.AllocationList.js
- Core.Agent.TableFilters.js

Loader::Module::AdminACL###002-Ticket

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.ACL.css
JavaScript:
- Core.Agent.Admin.ACL.js

Loader::Module::AdminAppointmentCalendarManage###002-Calendar

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.AppointmentCalendar.Manage.css
- thirdparty/spectrum-1.8.1/spectrum.css
JavaScript:
- thirdparty/clipboardjs-1.7.1/clipboard.min.js
- thirdparty/spectrum-1.8.1/spectrum.js
- Core.Agent.Admin.AppointmentCalendar.Manage.js

Loader::Module::AdminAppointmentNotificationEvent###002-Calendar

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.NotificationEvent.css
JavaScript:
- Core.Agent.Admin.NotificationEvent.js

Loader::Module::AdminAttachment###002-Ticket

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.Attachment.js

Loader::Module::AdminAutoResponse###002-Ticket

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.AutoResponse.js

Loader::Module::AdminCloudServiceSMS###001-Framework

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.CloudService.SMS.css
JavaScript:
- Core.Agent.Admin.CloudServiceSMS.js

Loader::Module::AdminCloudServices###001-Framework

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.CloudServices.css

Loader::Module::AdminCommunicationLog###001-Framework

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.CommunicationLog.css
JavaScript:
- Core.Agent.Admin.CommunicationLog.js
- thirdparty/jquery-tablesorter-2.28.14/jquery.tablesorter.js
- Core.UI.Table.Sort.js

Loader::Module::AdminCredential###002-Framework

Loader module registration for the administrator interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.Credential.js
- Core.Agent.Admin.SysConfig.Entity.js

Loader::Module::AdminCredentialBasicAuth###002-Framework

Loader module registration for the administrator interface.

Default value:

---
CSS:
- Core.Agent.Admin.Credential.css
JavaScript:
- Core.Agent.Admin.Credential.js
- Core.Agent.Admin.SysConfig.Entity.js

Loader::Module::AdminCredentialCertificate###002-Framework

Loader module registration for the administrator interface.

Default value:

---
CSS:
- Core.Agent.Admin.Credential.css
JavaScript:
- Core.Agent.Admin.Credential.js
- Core.Agent.Admin.SysConfig.Entity.js

Loader::Module::AdminCredentialOAuth2Google###002-Framework

Loader module registration for the administrator interface.

Default value:

---
CSS:
- Core.Agent.Admin.Credential.css
JavaScript:
- Core.Agent.Admin.Credential.js
- Core.Agent.Admin.CredentialOAuth2Google.js
- Core.Agent.Admin.SysConfig.Entity.js

Loader::Module::AdminCredentialOAuth2MicrosoftGraphApp###002-Framework

Loader module registration for the administrator interface.

Default value:

---
CSS:
- Core.Agent.Admin.Credential.css
JavaScript:
- Core.Agent.Admin.Credential.js
- Core.Agent.Admin.SysConfig.Entity.js

Loader::Module::AdminCredentialOAuth2MicrosoftGraphUser###002-Framework

Loader module registration for the administrator interface.

Default value:

---
CSS:
- Core.Agent.Admin.Credential.css
JavaScript:
- Core.Agent.Admin.Credential.js
- Core.Agent.Admin.CredentialOAuth2MicrosoftGraphUser.js
- Core.Agent.Admin.SysConfig.Entity.js

Loader::Module::AdminCustomPage###001-Framework

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.CustomPage.js
- Core.UI.InputFields.js

Loader::Module::AdminCustomerCompany###001-Framework

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.CustomerCompany.js

Loader::Module::AdminCustomerGroup###001-Framework

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.CustomerGroup.js

Loader::Module::AdminCustomerUser###001-Framework

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.TicketAction.js
- Core.Agent.SwitchToCustomerAction.js
- Core.Agent.Admin.CustomerUser.js

Loader::Module::AdminCustomerUserCustomer###001-Framework

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.CustomerUserService.js

Loader::Module::AdminCustomerUserGroup###001-Framework

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.CustomerGroup.js

Loader::Module::AdminCustomerUserService###001-Framework

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.CustomerUserService.js

Loader::Module::AdminDynamicField###002-Ticket

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.DynamicField.css
JavaScript:
- Core.Agent.Admin.DynamicField.js
- Core.Agent.Admin.SysConfig.Entity.js

Loader::Module::AdminDynamicFieldCheckbox###002-Ticket

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.DynamicField.js
- Core.Agent.Admin.DynamicFieldCheckbox.js
- Core.Agent.Admin.SysConfig.Entity.js

Loader::Module::AdminDynamicFieldContactWithData###002-Ticket

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.DynamicField.css
JavaScript:
- Core.Agent.Admin.DynamicField.js
- Core.Agent.Admin.DynamicFieldDropdown.js
- Core.Agent.Admin.SysConfig.Entity.js

Loader::Module::AdminDynamicFieldDateTime###002-Ticket

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.DynamicField.css
JavaScript:
- Core.Agent.Admin.DynamicField.js
- Core.Agent.Admin.DynamicFieldDateTime.js
- Core.Agent.Admin.SysConfig.Entity.js

Loader::Module::AdminDynamicFieldDropdown###002-Ticket

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.DynamicField.css
JavaScript:
- Core.Agent.Admin.DynamicField.js
- Core.Agent.Admin.DynamicFieldDropdown.js
- Core.Agent.Admin.SysConfig.Entity.js

Loader::Module::AdminDynamicFieldInvalid###002-Ticket

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.DynamicField.css
JavaScript:
- Core.Agent.Admin.DynamicField.js
- Core.Agent.Admin.SysConfig.Entity.js

Loader::Module::AdminDynamicFieldMultiselect###002-Ticket

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.DynamicField.css
JavaScript:
- Core.Agent.Admin.DynamicField.js
- Core.Agent.Admin.DynamicFieldMultiselect.js
- Core.Agent.Admin.SysConfig.Entity.js

Loader::Module::AdminDynamicFieldText###002-Ticket

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.DynamicField.js
- Core.Agent.Admin.DynamicFieldText.js
- Core.Agent.Admin.SysConfig.Entity.js

Loader::Module::AdminExternalHomePage###001-Framework

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.ExternalHomePage.css
- thirdparty/spectrum-1.8.1/spectrum.css
JavaScript:
- thirdparty/spectrum-1.8.1/spectrum.js
- Core.UI.InputFields.js
- Core.Agent.Admin.ExternalHomePage.js

Loader::Module::AdminExternalLayout###001-Framework

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.ExternalHomePage.css
- Core.Agent.Admin.ExternalLayout.css
- thirdparty/spectrum-1.8.1/spectrum.css
JavaScript:
- thirdparty/spectrum-1.8.1/spectrum.js
- Core.UI.InputFields.js
- Core.Agent.Admin.ExternalLayout.js

Loader::Module::AdminGenericAgent###002-Ticket

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.GenericAgent.js

Loader::Module::AdminGenericInterfaceDebugger###002-GenericInterface

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.GenericInterface.css
JavaScript:
- Core.Agent.Admin.GenericInterfaceDebugger.js

Loader::Module::AdminGenericInterfaceErrorHandlingDefault###002-GenericInterface

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.GenericInterface.css
JavaScript:
- Core.Agent.Admin.GenericInterfaceErrorHandling.js

Loader::Module::AdminGenericInterfaceErrorHandlingRequestRetry###002-GenericInterface

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.GenericInterface.css
JavaScript:
- Core.Agent.Admin.GenericInterfaceErrorHandling.js
- Core.Agent.Admin.GenericInterfaceErrorHandlingRequestRetry.js

Loader::Module::AdminGenericInterfaceInvokerDefault###002-GenericInterface

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.GenericInterface.css
JavaScript:
- Core.Agent.Admin.GenericInterfaceInvoker.js

Loader::Module::AdminGenericInterfaceInvokerEvent###002-GenericInterface

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.GenericInterface.css
JavaScript:
- Core.Agent.Admin.GenericInterfaceInvokerEvent.js

Loader::Module::AdminGenericInterfaceMappingSimple###002-GenericInterface

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.GenericInterface.css
JavaScript:
- Core.Agent.Admin.GenericInterfaceMapping.js

Loader::Module::AdminGenericInterfaceMappingXSLT###002-GenericInterface

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.GenericInterface.css
- Core.Agent.SortedTree.css
JavaScript:
- Core.Agent.Admin.GenericInterfaceMappingXSLT.js
- Core.Agent.SortedTree.js

Loader::Module::AdminGenericInterfaceOperationDefault###002-GenericInterface

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.GenericInterface.css
JavaScript:
- Core.Agent.Admin.GenericInterfaceOperation.js

Loader::Module::AdminGenericInterfaceOperationRPC###001-GenericInterface

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.GenericInterface.css
JavaScript:
- Core.Agent.Admin.GenericInterfaceOperation.js

Loader::Module::AdminGenericInterfaceTransportHTTPREST###002-GenericInterface

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.GenericInterface.css
JavaScript:
- Core.Agent.Admin.GenericInterfaceTransportHTTPREST.js

Loader::Module::AdminGenericInterfaceTransportHTTPSOAP###002-GenericInterface

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.GenericInterface.css
- Core.Agent.SortedTree.css
JavaScript:
- Core.Agent.Admin.GenericInterfaceTransportHTTPSOAP.js
- Core.Agent.SortedTree.js

Loader::Module::AdminGenericInterfaceWebservice###002-GenericInterface

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.GenericInterface.css
JavaScript:
- Core.Agent.Admin.GenericInterfaceWebservice.js

Loader::Module::AdminGenericInterfaceWebserviceHistory###002-GenericInterface

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.GenericInterface.css
JavaScript:
- Core.Agent.Admin.GenericInterfaceWebserviceHistory.js

Loader::Module::AdminGroup###001-Framework

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.Group.js

Loader::Module::AdminLog###001-Framework

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.Log.js

Loader::Module::AdminMailAccount###001-Framework

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.MailAccount.js

Loader::Module::AdminNotificationEvent###002-Ticket

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.NotificationEvent.css
JavaScript:
- Core.Agent.Admin.NotificationEvent.js

Loader::Module::AdminPGP###001-Framework

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.PGP.js

Loader::Module::AdminPackageManager###001-Framework

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.PackageManager.css
JavaScript:
- Core.Agent.Admin.PackageManager.js

Loader::Module::AdminPerformanceLog###001-Framework

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.PerformanceLog.css

Loader::Module::AdminPostMasterFilter###001-Framework

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.PostMasterFilter.css
JavaScript:
- Core.Agent.Admin.PostMasterFilter.js

Loader::Module::AdminPriority###002-Ticket

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.Priority.js
- Core.Agent.Admin.SysConfig.Entity.js

Loader::Module::AdminProcessManagement###002-ProcessManagement

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.ProcessManagement.css
- Core.AllocationList.css
JavaScript:
- thirdparty/jsplumb-1.6.4/jsplumb.js
- thirdparty/farahey-0.5/farahey.js
- thirdparty/jsplumb-labelspacer/label-spacer.js
- Core.Agent.Admin.ProcessManagement.js
- Core.Agent.Admin.ProcessManagement.Canvas.js
- Core.UI.AllocationList.js

Loader::Module::AdminProcessManagementActivity###002-ProcessManagement

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.ProcessManagement.css
- Core.AllocationList.css
JavaScript:
- Core.Agent.Admin.ProcessManagement.js
- Core.Agent.Admin.ProcessManagement.ModuleConfiguration.MultiLanguageRichText.js
- Core.UI.AllocationList.js

Loader::Module::AdminProcessManagementActivityDialog###002-ProcessManagement

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.ProcessManagement.css
- Core.AllocationList.css
JavaScript:
- Core.Agent.Admin.ProcessManagement.js
- Core.UI.AllocationList.js

Loader::Module::AdminProcessManagementPath###002-ProcessManagement

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.ProcessManagement.css
- Core.AllocationList.css
JavaScript:
- Core.Agent.Admin.ProcessManagement.js
- Core.UI.AllocationList.js

Loader::Module::AdminProcessManagementSequenceFlow###002-ProcessManagement

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.ProcessManagement.css
JavaScript:
- Core.Agent.Admin.ProcessManagement.js

Loader::Module::AdminProcessManagementSequenceFlowAction###002-ProcessManagement

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.ProcessManagement.css
JavaScript:
- Core.Agent.Admin.ProcessManagement.ModuleConfiguration.MultiLanguageRichText.js
- Core.Agent.Admin.ProcessManagement.js

Loader::Module::AdminQueue###002-Ticket

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.Queue.js
- Core.Agent.Admin.SysConfig.Entity.js

Loader::Module::AdminQueueAutoResponse###002-Ticket

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.QueueAutoResponse.js

Loader::Module::AdminQueueSMSTemplates###001-Framework

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.QueueSMSTemplates.js

Loader::Module::AdminQueueTemplates###002-Ticket

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.QueueTemplates.js

Loader::Module::AdminRegistration###001-Framework

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.Registration.css
JavaScript:
- Core.Agent.Admin.Registration.js

Loader::Module::AdminRole###001-Framework

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.Role.js

Loader::Module::AdminRoleGroup###001-Framework

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.RoleGroup.js

Loader::Module::AdminRoleUser###001-Framework

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.RoleUser.js

Loader::Module::AdminSLA###002-Ticket

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.SLA.js

Loader::Module::AdminSMIME###001-Framework

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.SMIME.js

Loader::Module::AdminSMSTemplate###001-Framework

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.SMSTemplate.js

Loader::Module::AdminSalutation###002-Ticket

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.Salutation.js

Loader::Module::AdminSelectBox###001-Framework

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.SelectBox.js

Loader::Module::AdminService###002-Ticket

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.Service.js

Loader::Module::AdminServiceCatalogue###001-Framework

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.ServiceCatalogue.css

Loader::Module::AdminServiceCatalogueCategories###001-Framework

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.ServiceCatalogue.Categories.js

Loader::Module::AdminServiceCatalogueItems###001-Framework

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.ServiceCatalogue.Items.js

Loader::Module::AdminSession###001-Framework

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.Session.js

Loader::Module::AdminSignature###002-Ticket

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.Signature.js

Loader::Module::AdminState###002-Ticket

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.State.js
- Core.Agent.Admin.SysConfig.Entity.js

Loader::Module::AdminSupportDataCollector###001-Framework

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.SupportDataCollector.css
JavaScript:
- Core.Agent.Admin.SupportDataCollector.js

Loader::Module::AdminSystemAddress###002-Ticket

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.SystemAddress.js

Loader::Module::AdminSystemConfiguration###001-Framework

Loader module registration for the agent interface.

This setting can not be deactivated.

Default value:

---
CSS:
- Core.Agent.Admin.SystemConfiguration.css
JavaScript:
- thirdparty/clipboardjs-1.7.1/clipboard.min.js
- Core.SystemConfiguration.js
- Core.SystemConfiguration.Date.js
- Core.SystemConfiguration.DateTime.js
- Core.SystemConfiguration.VacationDays.js
- Core.SystemConfiguration.VacationDaysOneTime.js
- Core.SystemConfiguration.WorkingHours.js
- Core.Form.js
- Core.Agent.Admin.SystemConfiguration.js

Loader::Module::AdminSystemConfigurationDeployment###001-Framework

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.SystemConfiguration.css
JavaScript:
- thirdparty/clipboardjs-1.7.1/clipboard.min.js
- Core.SystemConfiguration.js
- Core.Agent.Admin.SystemConfiguration.js

Loader::Module::AdminSystemConfigurationGroup###001-Framework

Loader module registration for the agent interface.

This setting can not be deactivated.

Default value:

---
CSS:
- Core.Agent.Admin.SystemConfiguration.css
JavaScript:
- thirdparty/clipboardjs-1.7.1/clipboard.min.js
- Core.SystemConfiguration.js
- Core.SystemConfiguration.Date.js
- Core.SystemConfiguration.DateTime.js
- Core.SystemConfiguration.VacationDays.js
- Core.SystemConfiguration.VacationDaysOneTime.js
- Core.SystemConfiguration.WorkingHours.js
- Core.Form.js
- Core.Agent.Admin.SystemConfiguration.js

Loader::Module::AdminSystemConfigurationUser###001-Framework

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Admin.SystemConfiguration.css
JavaScript:
- thirdparty/clipboardjs-1.7.1/clipboard.min.js
- Core.SystemConfiguration.js
- Core.Form.js
- Core.Agent.Admin.SystemConfiguration.js
- Core.Agent.Admin.SystemConfigurationUser.js

Loader::Module::AdminSystemMaintenance###001-Framework

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.SystemMaintenance.js

Loader::Module::AdminTemplate###002-Ticket

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.Template.js

Loader::Module::AdminTemplateAttachment###002-Ticket

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.TemplateAttachment.js

Loader::Module::AdminType###002-Ticket

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.Type.js
- Core.Agent.Admin.SysConfig.Entity.js

Loader::Module::AdminUserGroup###001-Framework

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.Admin.UserGroup.js

FrontendAdminModuleRegistrationMainMenu

Frontend::Navigation###Admin###001-Framework

Main menu item registration.

Default value:

---
- AccessKey: a
  Block: ItemArea
  Description: Admin modules overview.
  Group:
  - admin
  GroupRo: []
  Link: Action=Admin
  LinkOption: ''
  Name: Admin
  NavBar: Admin
  Prio: '10000'
  Type: Menu

Frontend::Navigation###AdminACL###002-Ticket

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminAppointmentCalendarManage###002-Calendar

Main menu item registration.

Default value:

---
- AccessKey: ''
  Block: ItemArea
  Description: Manage different calendars.
  Group:
  - admin
  GroupRo: []
  Link: Action=AdminAppointmentCalendarManage
  LinkOption: ''
  Name: Manage Calendars
  NavBar: Calendar
  Prio: '9000'
  Type: ''

Frontend::Navigation###AdminAppointmentNotificationEvent###002-Calendar

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminAttachment###002-Ticket

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminAutoResponse###002-Ticket

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminChatChannel###002-Ticket

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminCloudServiceSMS###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminCloudServices###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminCommunicationLog###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminContactWithData###002-Ticket

Main menu item registration.

Default value:

---
- AccessKey: ''
  Block: ''
  Description: Edit contacts with data.
  Group:
  - admin
  GroupRo: []
  Link: Action=AdminContactWithData
  LinkOption: ''
  Name: Edit contacts with data
  NavBar: Ticket
  Prio: '900'
  Type: ''

Frontend::Navigation###AdminCredential###002-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminCustomPage###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminCustomerCompany###001-Framework

Main menu item registration.

Default value:

---
- AccessKey: ''
  Block: ItemArea
  Description: Create and manage customers.
  Group:
  - admin
  - users
  GroupRo: []
  Link: Action=AdminCustomerCompany;Nav=Agent
  LinkOption: ''
  Name: Customer Administration
  NavBar: Customers
  Prio: '9100'
  Type: ''

Frontend::Navigation###AdminCustomerGroup###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminCustomerUser###001-Framework

Main menu item registration.

Default value:

---
- AccessKey: ''
  Block: ItemArea
  Description: Create and manage customer users.
  Group:
  - admin
  - users
  GroupRo: []
  Link: Action=AdminCustomerUser;Nav=Agent
  LinkOption: ''
  Name: Customer User Administration
  NavBar: Customers
  Prio: '9000'
  Type: ''

Frontend::Navigation###AdminCustomerUserCustomer###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminCustomerUserGroup###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminCustomerUserService###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminDynamicField###002-Ticket

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminEmail###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminExternalHomePage###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminExternalLayout###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminGenericAgent###002-Ticket

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminGenericInterfaceDebugger###002-GenericInterface

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminGenericInterfaceWebservice###002-GenericInterface

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminGroup###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminLog###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminMailAccount###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminNotificationEvent###002-Ticket

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminPGP###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminPackageManager###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminPerformanceLog###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminPostMasterFilter###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminPriority###002-Ticket

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminProcessManagement###002-ProcessManagement

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminQueue###002-Ticket

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminQueueAutoResponse###002-Ticket

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminQueueSMSTemplates###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminQueueTemplates###002-Ticket

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminRegistration###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminRole###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminRoleGroup###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminRoleUser###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminSLA###002-Ticket

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminSMIME###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminSMSTemplate###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminSalutation###002-Ticket

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminSelectBox###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminService###002-Ticket

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminServiceCatalogue###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminServiceCatalogueCategories###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminServiceCatalogueItems###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminSession###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminSignature###002-Ticket

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminState###002-Ticket

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminSupportDataCollector###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminSystemAddress###002-Ticket

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminSystemConfiguration###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminSystemConfigurationDeployment###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminSystemConfigurationGroup###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminSystemMaintenance###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminTemplate###002-Ticket

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminTemplateAttachment###002-Ticket

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminType###002-Ticket

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminUser###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AdminUserGroup###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

FrontendAdminViewContactWithData

AdminContactWithData::RunInitialWildcardSearch

Runs an initial wildcard search of the existing contacts with data when accessing the AdminContactWithData module.

This setting can not be deactivated.

Default value:

1

FrontendAdminViewCustomPage

Frontend::Admin::AdminCustomPage###RichText

Uses richtext for viewing and editing ticket notification.

Default value:

1

Frontend::Admin::AdminCustomPage###RichTextHeight

Defines the height for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).

This setting can be overridden in the user preferences, but is not active by default.

Default value:

320

Frontend::Admin::AdminCustomPage###RichTextWidth

Defines the width for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).

This setting can be overridden in the user preferences, but is not active by default.

Default value:

620

FrontendAdminViewCustomerCompany

AdminCustomerCompany::RunInitialWildcardSearch

Runs an initial wildcard search of the existing customer company when accessing the AdminCustomerCompany module.

This setting can not be deactivated.

Default value:

1

FrontendAdminViewCustomerUser

AdminCustomerUser::RunInitialWildcardSearch

Runs an initial wildcard search of the existing customer users when accessing the AdminCustomerUser module.

This setting can not be deactivated.

Default value:

1

AdminCustomerUser::UseAutoComplete

Controls if the autocomplete field will be used for the customer ID selection in the AdminCustomerUser interface.

This setting can not be deactivated.

Default value:

0

FrontendAdminViewNotificationEvent

AppointmentNotification::Transport###Email

Defines all the parameters for this notification transport.

Default value:

---
AgentEnabledByDefault: '1'
Icon: fa fa-envelope
Module: Kernel::System::Calendar::Event::Transport::Email
Name: Email
Prio: '100'

AppointmentNotification::Transport###NotificationView

Defines all the parameters for this notification transport.

Default value:

---
AgentEnabledByDefault: '0'
Icon: fa fa-th-list
Module: Kernel::System::Calendar::Event::Transport::NotificationView
Name: Web View
Prio: '110'

AppointmentNotification::Transport###SMS

Defines all the parameters for this notification transport.

Default value:

---
AgentEnabledByDefault: '0'
Icon: fa fa-mobile
Module: Kernel::System::Calendar::Event::Transport::SMS
Name: SMS (Short Message Service)
Prio: '120'

Frontend::Admin::AdminAppointmentNotificationEvent###EventObjectTypes

Defines the event object types that will be handled via AdminAppointmentNotificationEvent.

Default value:

---
- Calendar
- Appointment

Frontend::Admin::AdminAppointmentNotificationEvent###RichText

Uses richtext for viewing and editing ticket notification.

Default value:

1

Frontend::Admin::AdminAppointmentNotificationEvent###RichTextHeight

Defines the height for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).

Default value:

320

Frontend::Admin::AdminAppointmentNotificationEvent###RichTextWidth

Defines the width for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).

Default value:

620

Frontend::Admin::AdminNotificationEvent###RichText

Uses richtext for viewing and editing ticket notification.

Default value:

1

Frontend::Admin::AdminNotificationEvent###RichTextHeight

Defines the height for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).

This setting can be overridden in the user preferences, but is not active by default.

Default value:

320

Frontend::Admin::AdminNotificationEvent###RichTextWidth

Defines the width for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).

This setting can be overridden in the user preferences, but is not active by default.

Default value:

620

Notification::CharactersPerLine

Defines the number of character per line used in case an HTML article preview replacement on TemplateGenerator for EventNotifications.

This setting can not be deactivated.

Default value:

80

Notification::Transport###Email

Defines all the parameters for this notification transport.

Default value:

---
AgentEnabledByDefault: '1'
Icon: fa fa-envelope
Module: Kernel::System::Ticket::Event::NotificationEvent::Transport::Email
Name: Email
Prio: '100'

Notification::Transport###NotificationView

Defines all the parameters for this notification transport.

Default value:

---
AgentEnabledByDefault: '0'
Icon: fa fa-th-list
Module: Kernel::System::Ticket::Event::NotificationEvent::Transport::NotificationView
Name: Web View
Prio: '110'

Notification::Transport###SMS

Defines all the parameters for this notification transport.

Default value:

---
AgentEnabledByDefault: '0'
Icon: fa fa-mobile
Module: Kernel::System::Ticket::Event::NotificationEvent::Transport::SMS
Name: SMS (Short Message Service)
Prio: '120'

FrontendAdminViewSelectBox

AdminSelectBox::AllowDatabaseModification

Controls if the admin is allowed to make changes to the database via AdminSelectBox.

This setting can not be deactivated.

Default value:

0

FrontendAdminViewSupportDataCollector

AdminSupportDataCollector::AllowManualSending

Enables the manual sending of support data and the generation of support bundles via GUI.

Default value:

1

FrontendAdminViewSysConfig

ConfigLevel

Sets the configuration level of the administrator. Depending on the config level, some sysconfig options will be not shown. The config levels are in in ascending order: Expert, Advanced, Beginner. The higher the config level is (e.g. Beginner is the highest), the less likely is it that the user can accidentally configure the system in a way that it is not usable any more.

This setting can not be deactivated.

Default value:

100

FrontendAgent

AgentLogoCustom###default

The logo shown in the header of the agent interface for the skin “default”. See “AgentLogo” for further description.

This setting is not active by default.

Default value:

---
StyleHeight: 50px
StyleRight: 30px
StyleTop: 20px
StyleWidth: 120px
URL: skins/Agent/default/img/loginlogo_default.png

AgentLogoCustom###highcontrast

The logo shown in the header of the agent interface for the skin “High Contrast”. See “AgentLogo” for further description.

Default value:

---
StyleHeight: 50px
StyleRight: 25px
StyleTop: 20px
StyleWidth: 50px
URL: skins/Agent/highcontrast/img/otrs-signet-white.png

AgentLogoCustom###slim

The logo shown in the header of the agent interface for the skin “slim”. See “AgentLogo” for further description.

Default value:

---
StyleHeight: 30px
StyleRight: 15px
StyleTop: 13px
StyleWidth: 30px
URL: skins/Agent/default/img/otrs-signet.png

AutoComplete::Agent###CustomerSearch

Defines the config options for the autocompletion feature.

Default value:

---
AutoCompleteActive: '1'
ButtonText: Search Customer
MaxResultsDisplayed: '20'
MinQueryLength: '2'
QueryDelay: '100'

AutoComplete::Agent###Default

Defines the config options for the autocompletion feature.

Default value:

---
AutoCompleteActive: '1'
ButtonText: Search
MaxResultsDisplayed: '20'
MinQueryLength: '2'
QueryDelay: '100'

AutoComplete::Agent###DynamicFieldContactWithData

Defines the config options for the autocompletion feature.

This setting can not be deactivated.

Default value:

---
AutoCompleteActive: '1'
ButtonText: Search
MaxResultsDisplayed: '20'
MinQueryLength: '2'
QueryDelay: '100'

AutoComplete::Agent###UserSearch

Defines the config options for the autocompletion feature.

Default value:

---
AutoCompleteActive: '1'
ButtonText: Search User
MaxResultsDisplayed: '20'
MinQueryLength: '2'
QueryDelay: '100'

CustomerDBLinkClass

Defines the target attribute in the link to external customer database. E.g. ‘AsPopup PopupType_TicketAction’.

This setting can not be deactivated.

Default value:

''

CustomerDBLinkTarget

Defines the target attribute in the link to external customer database. E.g. ‘target=”cdb”’.

This setting can not be deactivated.

Default value:

''

DefaultOverviewColumns

General ticket data shown in the ticket overviews (fall-back). Note that TicketNumber can not be disabled, because it is necessary.

This setting can not be deactivated.

Default value:

---
Age: '2'
Changed: '1'
Created: '1'
CustomerCompanyName: '1'
CustomerID: '2'
CustomerName: '1'
CustomerUserID: '1'
EscalationResponseTime: '1'
EscalationSolutionTime: '1'
EscalationTime: '1'
EscalationUpdateTime: '1'
Lock: '2'
Owner: '2'
PendingTime: '1'
Priority: '1'
Queue: '2'
Responsible: '1'
SLA: '1'
Sender: '2'
Service: '1'
State: '2'
Subject: '1'
TicketNumber: '2'
Title: '2'
Type: '1'

Frontend::AvatarEngine

Define which avatar engine should be used for the agent avatar on the header and the sender images in AgentTicketZoom. If ‘None’ is selected, initials will be displayed instead. Please note that selecting anything other than ‘None’ will transfer the encrypted email address of the particular user to an external service.

This setting can not be deactivated.

Default value:

Gravatar

Frontend::CommonParam###Action

Defines the default used Frontend-Module if no Action parameter given in the url on the agent interface.

This setting can not be deactivated.

Default value:

AgentDashboard

Frontend::CommonParam###QueueID

Default queue ID used by the system in the agent interface.

This setting can not be deactivated.

Default value:

0

Frontend::CommonParam###TicketID

Default ticket ID used by the system in the agent interface.

This setting can not be deactivated.

Default value:

''

Frontend::CustomerUser::Item###1-GoogleMaps

Defines a customer item, which generates a google maps icon at the end of a customer info block.

This setting can be overridden in the user preferences, but is not active by default.

Default value:

---
Attributes: UserStreet;UserCity;UserCountry;
CSS: Core.Agent.CustomerUser.GoogleMaps.css
CSSClass: GoogleMaps
IconName: fa-globe
Module: Kernel::Output::HTML::CustomerUser::Generic
Required: UserStreet;UserCity;
Target: _blank
Text: Location
URL: https://maps.google.com/maps?z=7&q=

Frontend::CustomerUser::Item###15-OpenTickets

Customer item (icon) which shows the open tickets of this customer as info block. Setting CustomerUserLogin to 1 searches for tickets based on login name rather than CustomerID.

This setting can be overridden in the user preferences, but is not active by default.

Default value:

---
Action: AgentTicketSearch
Attributes: StateType=Open;
CSS: Core.Agent.CustomerUser.OpenTicket.css
CSSClassNoOpenTicket: NoOpenTicket
CSSClassOpenTicket: OpenTicket
CustomerUserLogin: '0'
IconNameNoOpenTicket: fa-check-circle
IconNameOpenTicket: fa-exclamation-circle
Module: Kernel::Output::HTML::CustomerUser::GenericTicket
Subaction: Search
Target: _blank
Text: Open tickets (customer)

Frontend::CustomerUser::Item###16-OpenTicketsForCustomerUserLogin

Customer item (icon) which shows the open tickets of this customer as info block. Setting CustomerUserLogin to 1 searches for tickets based on login name rather than CustomerID.

This setting is not active by default.

Default value:

---
Action: AgentTicketSearch
Attributes: StateType=Open;
CSS: Core.Agent.CustomerUser.OpenTicket.css
CSSClassNoOpenTicket: NoOpenTicket
CSSClassOpenTicket: OpenTicket
CustomerUserLogin: '1'
IconNameNoOpenTicket: fa-check-circle
IconNameOpenTicket: fa-exclamation-circle
Module: Kernel::Output::HTML::CustomerUser::GenericTicket
Subaction: Search
Target: _blank
Text: Open tickets (customer user)

Frontend::CustomerUser::Item###17-ClosedTickets

Customer item (icon) which shows the closed tickets of this customer as info block. Setting CustomerUserLogin to 1 searches for tickets based on login name rather than CustomerID.

This setting is not active by default.

Default value:

---
Action: AgentTicketSearch
Attributes: StateType=Closed;
CSS: Core.Agent.CustomerUser.OpenTicket.css
CSSClassNoOpenTicket: NoOpenTicket
CSSClassOpenTicket: OpenTicket
CustomerUserLogin: '0'
IconNameNoOpenTicket: fa-power-off
IconNameOpenTicket: fa-power-off
Module: Kernel::Output::HTML::CustomerUser::GenericTicket
Subaction: Search
Target: _blank
Text: Closed tickets (customer)

Frontend::CustomerUser::Item###18-ClosedTicketsForCustomerUserLogin

Customer item (icon) which shows the closed tickets of this customer as info block. Setting CustomerUserLogin to 1 searches for tickets based on login name rather than CustomerID.

This setting is not active by default.

Default value:

---
Action: AgentTicketSearch
Attributes: StateType=Closed;
CSS: Core.Agent.CustomerUser.OpenTicket.css
CSSClassNoOpenTicket: NoOpenTicket
CSSClassOpenTicket: OpenTicket
CustomerUserLogin: '1'
IconNameNoOpenTicket: fa-power-off
IconNameOpenTicket: fa-power-off
Module: Kernel::Output::HTML::CustomerUser::GenericTicket
Subaction: Search
Target: _blank
Text: Closed tickets (customer user)

Frontend::CustomerUser::Item###2-Google

Defines a customer item, which generates a google icon at the end of a customer info block.

This setting is not active by default.

Default value:

---
Attributes: UserFirstname;UserLastname;
CSS: Core.Agent.CustomerUser.Google.css
CSSClass: Google
IconName: fa-google
Module: Kernel::Output::HTML::CustomerUser::Generic
Required: UserFirstname;UserLastname;
Target: _blank
Text: Google
URL: https://google.com/search?q=

Frontend::CustomerUser::Item###2-LinkedIn

Defines a customer item, which generates a LinkedIn icon at the end of a customer info block.

This setting is not active by default.

Default value:

---
Attributes: UserFirstname;UserLastname;
CSS: Core.Agent.CustomerUser.LinkedIn.css
CSSClass: LinkedIn
IconName: fa-linkedin
Module: Kernel::Output::HTML::CustomerUser::Generic
Required: UserFirstname;UserLastname;
Target: _blank
Text: LinkedIn
URL: https://www.linkedin.com/commonSearch?type=people&keywords=

Frontend::CustomerUser::Item###3-XING

Defines a customer item, which generates a XING icon at the end of a customer info block.

This setting is not active by default.

Default value:

---
Attributes: UserFirstname;UserLastname;
CSS: Core.Agent.CustomerUser.Xing.css
CSSClass: Xing
IconName: fa-xing
Module: Kernel::Output::HTML::CustomerUser::Generic
Required: UserFirstname;UserLastname;
Target: _blank
Text: XING
URL: https://www.xing.com/app/search?op=search;keywords=

Frontend::Gravatar::ArticleDefaultImage

Define which avatar default image should be used for the article view if no gravatar is assigned to the mail address. Check https://gravatar.com/site/implement/images/ for further information.

This setting can not be deactivated.

Default value:

mp

Frontend::Gravatar::DefaultImage

Define which avatar default image should be used for the current agent if no gravatar is assigned to the mail address of the agent. Check https://gravatar.com/site/implement/images/ for further information.

This setting can not be deactivated.

Default value:

mp

Frontend::HeaderMetaModule###100-Refresh

Defines the module to generate code for periodic page reloads.

This setting can not be deactivated.

Default value:

---
Module: Kernel::Output::HTML::HeaderMeta::Refresh

Frontend::HeaderMetaModule###2-TicketSearch

Module to generate html OpenSearch profile for short ticket search in the agent interface.

Default value:

---
Action: AgentTicketSearch
Module: Kernel::Output::HTML::HeaderMeta::AgentTicketSearch

Frontend::HeaderMetaModule###3-FAQSearch

Module to generate html OpenSearch profile for short FAQ search.

Default value:

---
Action: AgentFAQSearch
Module: Kernel::Output::HTML::HeaderMeta::AgentFAQSearch

InfoFile

File that is displayed in the Kernel::Modules::AgentInfo module, if located under Kernel/Output/HTML/Templates/Standard/AgentInfo.tt.

This setting can not be deactivated.

Default value:

AgentInfo

InfoKey

Defines the key to be checked with Kernel::Modules::AgentInfo module. If this user preferences key is true, the message is accepted by the system.

This setting can not be deactivated.

Default value:

wpt22

LoginURL

Defines an alternate login URL for the agent interface.

This setting is not active by default.

Default value:

http://host.example.com/login.html

LogoutURL

Defines an alternate logout URL for the agent interface.

This setting is not active by default.

Default value:

http://host.example.com/thanks-for-using-otrs.html

LostPassword

Activates lost password feature for agents, in the agent interface.

This setting can not be deactivated.

Default value:

1

ModernizeFormFields

Use new type of select and autocomplete fields in agent interface, where applicable (InputFields).

This setting can not be deactivated.

Default value:

1

ModernizeMaxNumberOfOptions

Defines the maximum number of options for which the input field will be initialized as modern. The default value is 1000 due to performance reasons.

This setting can not be deactivated.

Default value:

1000

NewTicketInNewWindow::Enabled

If enabled, TicketPhone and TicketEmail will be open in new windows.

This setting can not be deactivated.

Default value:

0

NoTimelineViewAutoArticle

Disables automatic opening of the last customer article in the timeline view in AgentTicketZoom.

This setting can not be deactivated.

Default value:

0

NotificationBodyLostPassword

Defines the body text for notification mails sent to agents, about new password.

This setting can not be deactivated.

Default value:

Hi <OTRS_USERFIRSTNAME>,


Here's your new OTRS password.

New password: <OTRS_NEWPW>

You can log in via the following URL:

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl

NotificationBodyLostPasswordToken

Defines the body text for notification mails sent to agents, with token about new requested password.

This setting can not be deactivated.

Default value:

Hi <OTRS_USERFIRSTNAME>,

You or someone impersonating you has requested to change your OTRS
password.

If you want to do this, click on the link below. You will receive another email containing the password.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=LostPassword;Token=<OTRS_TOKEN>

If you did not request a new password, please ignore this email.

NotificationSubjectLostPassword

Defines the subject for notification mails sent to agents, about new password.

This setting can not be deactivated.

Default value:

New OTRS password

NotificationSubjectLostPasswordToken

Defines the subject for notification mails sent to agents, with token about new requested password.

This setting can not be deactivated.

Default value:

New OTRS password request

OpenMainMenuOnHover

If enabled, the first level of the main menu opens on mouse hover (instead of click only).

This setting can not be deactivated.

Default value:

0

PossibleNextActions

Defines the list of possible next actions on an error screen, a full path is required, then is possible to add external links if needed.

Default value:

---
'[% Env(''CGIHandle'') %]?Action=AgentDashboard': Go to dashboard!

PreApplicationModule###AgentInfo

Defines a useful module to load specific user options or to display news.

This setting is not active by default.

Default value:

Kernel::Modules::AgentInfo

ShowMotd

Shows the message of the day on login screen of the agent interface. To add the message, copy the file “Kernel/Output/HTML/Templates/Standard/Motd.tt” to “Custom/Kernel/Output/HTML/Templates/Standard/Motd.tt” and edit the file there. If you edit the original file, it will be overwritten when the system is updated.

This setting can not be deactivated.

Default value:

0

Ticket::Frontend::AccountTime

Activates time accounting.

This setting can not be deactivated.

Default value:

1

Ticket::Frontend::BulkAccountedTime

Defines if time accounting must be set to all tickets in bulk action.

This setting can not be deactivated.

Default value:

1

Ticket::Frontend::CustomerInfoCompose

Shows the customer user information (phone and email) in the compose screen.

This setting can not be deactivated.

Default value:

1

Ticket::Frontend::CustomerInfoComposeMaxSize

Max size (in characters) of the customer information table (phone and email) in the compose screen.

This setting can not be deactivated.

Default value:

22

Ticket::Frontend::CustomerInfoZoomMaxSize

Maximum size (in characters) of the customer information table in the ticket zoom view.

This setting can not be deactivated.

Default value:

22

Ticket::Frontend::DynamicFieldsZoomMaxSizeArticle

Maximum length (in characters) of the dynamic field in the article of the ticket zoom view.

This setting can not be deactivated.

Default value:

160

Ticket::Frontend::DynamicFieldsZoomMaxSizeSidebar

Maximum length (in characters) of the dynamic field in the sidebar of the ticket zoom view.

This setting can not be deactivated.

Default value:

18

Ticket::Frontend::InformAgentMaxSize

Max size (in rows) of the informed agents box in the agent interface.

This setting can not be deactivated.

Default value:

3

Ticket::Frontend::InvolvedAgentMaxSize

Max size (in rows) of the involved agents box in the agent interface.

This setting can not be deactivated.

Default value:

3

Ticket::Frontend::ListType

Shows existing parent/child queue lists in the system in the form of a tree or a list.

This setting can not be deactivated.

Default value:

tree

Ticket::Frontend::MaxQueueLevel

Define the max depth of queues.

This setting can not be deactivated.

Default value:

5

Ticket::Frontend::NeedAccountedTime

Defines if time accounting is mandatory in the agent interface. If enabled, a note must be entered for all ticket actions (no matter if the note itself is configured as active or is originally mandatory for the individual ticket action screen).

This setting can not be deactivated.

Default value:

0

Ticket::Frontend::NewOwnerSelection

Shows an owner selection in phone and email tickets in the agent interface.

This setting can not be deactivated.

Default value:

1

Ticket::Frontend::NewQueueOwnSelection

Determines which options will be valid of the recipient (phone ticket) and the sender (email ticket) in the agent interface.

This setting is not active by default.

Default value:

---
'1': First Queue
'2': Second Queue

Ticket::Frontend::NewQueueSelectionString

Determines the strings that will be shown as recipient (To:) of the phone ticket and as sender (From:) of the email ticket in the agent interface. For Queue as NewQueueSelectionType “<Queue>” shows the names of the queues and for SystemAddress “<Realname> <<Email>>” shows the name and email of the recipient.

This setting can not be deactivated.

Default value:

<Queue>

Ticket::Frontend::NewQueueSelectionType

Defines the recipient target of the phone ticket and the sender of the email ticket (“Queue” shows all queues, “System address” displays all system addresses) in the agent interface.

This setting can not be deactivated.

Default value:

Queue

Ticket::Frontend::NewResponsibleSelection

Show a responsible selection in phone and email tickets in the agent interface.

This setting can not be deactivated.

Default value:

1

Ticket::Frontend::PendingDiffTime

Time in seconds that gets added to the actual time if setting a pending-state (default: 86400 = 1 day).

This setting can not be deactivated.

Default value:

86400

Ticket::Frontend::RedirectAfterCloseDisabled

Disables the redirection to the last screen overview / dashboard after a ticket is closed.

This setting can not be deactivated.

Default value:

0

Ticket::Frontend::ShowCustomerTickets

Shows customer history tickets in AgentTicketPhone, AgentTicketEmail and AgentTicketCustomer.

This setting can not be deactivated.

Default value:

1

Ticket::Frontend::TextAreaEmail

Permitted width for compose email windows.

This setting can not be deactivated.

Default value:

82

Ticket::Frontend::TextAreaNote

Permitted width for compose note windows.

This setting can not be deactivated.

Default value:

78

Ticket::Frontend::TimeUnits

Sets the prefered time units (e.g. work units, hours, minutes).

This setting can not be deactivated.

Default value:

(work units)

Ticket::Frontend::UserDefaultQueue

Defines the default queue for new tickets in the agent interface.

This setting is not active by default.

Default value:

Postmaster

FrontendAgentArticleComposeModule

Ticket::Frontend::ArticleComposeModule###1-EmailSecurity

Module to define the email security options to use (PGP or S/MIME).

This setting can not be deactivated.

Default value:

---
Module: Kernel::Output::HTML::ArticleCompose::Security
ParamType: Single

Ticket::Frontend::ArticleComposeModule###2-SignEmail

Module to compose signed messages (PGP or S/MIME).

This setting can not be deactivated.

Default value:

---
Module: Kernel::Output::HTML::ArticleCompose::Sign
ParamType: Single

Ticket::Frontend::ArticleComposeModule###3-CryptEmail

Module to encrypt composed messages (PGP or S/MIME).

This setting can not be deactivated.

Default value:

---
Module: Kernel::Output::HTML::ArticleCompose::Crypt
ParamType: Multiple

FrontendAgentDocumentSearch

DocumentSearch::Agent::DynamicField

Searchable and highlightable dynamic fields in the agent interface.

Default value:

--- {}

FrontendAgentFAQJournalOverview

FAQ::Frontend::JournalOverview###Small

Defines an overview module to show the small view of a FAQ journal.

Default value:

---
Module: Kernel::Output::HTML::FAQJournalOverview::Small
Name: Small
NameShort: S

FrontendAgentFAQOverview

FAQ::Frontend::Overview###Small

Defines an overview module to show the small view of a FAQ list.

Default value:

---
Module: Kernel::Output::HTML::FAQOverview::Small
Name: Small
NameShort: S

FAQ::Frontend::OverviewSmall###DynamicField

Dynamic fields shown in the FAQ small format overview screen of the agent interface.

Default value:

--- {}

FrontendAgentFAQRelatedArticles

FAQ::Frontend::AgentFAQRelatedArticles###DefaultLanguages

The default languages for the related FAQ articles.

Default value:

---
- en

FAQ::Frontend::AgentFAQRelatedArticles###Position

Defines the position where the related FAQ articles widget is located.

This setting can not be deactivated.

Default value:

1

FAQ::Frontend::AgentFAQRelatedArticles###QueuesEnabled

List of queue names for which the related article feature is enabled.

This setting is not active by default.

Default value:

---
- Raw

FAQ::Frontend::AgentFAQRelatedArticles###ShowLimit

Output limit for the related FAQ articles.

This setting can not be deactivated.

Default value:

10

FrontendAgentFrontendNotification

Frontend::NotifyModule###1000-CloudServicesDisabled

Defines the module to display a notification if cloud services are disabled.

This setting can not be deactivated.

Default value:

---
Group: admin
Module: Kernel::Output::HTML::Notification::AgentCloudServicesDisabled

Frontend::NotifyModule###1100-SystemContract

Defines the module to display a notification in different interfaces on different occasions for System Contract.

This setting can not be deactivated.

Default value:

---
Group: admin
Module: Kernel::Output::HTML::Notification::AgentSystemContract

Frontend::NotifyModule###2000-UID-Check

Defines the module to display a notification in the agent interface, if the system is used by the admin user (normally you shouldn’t work as admin).

This setting can not be deactivated.

Default value:

---
Module: Kernel::Output::HTML::Notification::UIDCheck

Frontend::NotifyModule###2500-AgentSessionLimit

Defines the module to display a notification in the agent interface, if the agent session limit prior warning is reached.

This setting can not be deactivated.

Default value:

---
Module: Kernel::Output::HTML::Notification::AgentSessionLimit

Frontend::NotifyModule###3000-ShowAgentOnline

Defines the module that shows all the currently logged in agents in the agent interface.

This setting is not active by default.

Default value:

---
Module: Kernel::Output::HTML::Notification::AgentOnline
ShowEmail: '1'

Frontend::NotifyModule###4000-ShowCustomerOnline

Defines the module that shows all the currently logged in customers in the agent interface.

This setting is not active by default.

Default value:

---
Module: Kernel::Output::HTML::Notification::CustomerOnline
ShowEmail: '1'

Frontend::NotifyModule###5000-SystemConfigurationIsDirty-Check

Defines the module to display a notification in the agent interface, if there are modified sysconfig settings that are not deployed yet.

This setting can not be deactivated.

Default value:

---
Group: admin
Module: Kernel::Output::HTML::Notification::SystemConfigurationIsDirtyCheck

Frontend::NotifyModule###5000-Ticket::TicketEscalation

Module to show notifications and escalations (ShownMax: max. shown escalations, EscalationInMinutes: Show ticket which will escalation in, CacheTime: Cache of calculated escalations in seconds).

This setting is not active by default.

Default value:

---
CacheTime: '40'
EscalationInMinutes: '120'
Module: Kernel::Output::HTML::Notification::AgentTicketEscalation
ShownMax: '25'

Frontend::NotifyModule###513-ChatAvailability-Check

Defines the module to display a notification in the agent interface, if the agent is not available for chat with customer users (only if setting Ticket::Agent::UnavailableForExternalChatsOnLogin is enabled).

This setting can not be deactivated.

Default value:

---
Module: Kernel::Output::HTML::Notification::ChatAvailabilityCheck

Frontend::NotifyModule###5200-SystemConfigurationInvalid-Check

Defines the module to display a notification in the agent interface, if there are invalid sysconfig settings deployed.

This setting can not be deactivated.

Default value:

---
Group: admin
Module: Kernel::Output::HTML::Notification::SystemConfigurationInvalidCheck

Frontend::NotifyModule###523-ChatPreferredChannels-Check

Defines the module to display a notification in the agent interface, if the agent is available for external chats, but forgot to set preferred channel(s).

This setting can not be deactivated.

Default value:

---
Module: Kernel::Output::HTML::Notification::ChatPreferredChannelsCheck

Frontend::NotifyModule###5500-OutofOffice-Check

Defines the module to display a notification in the agent interface, if the agent is logged in while having out-of-office active.

This setting can not be deactivated.

Default value:

---
Module: Kernel::Output::HTML::Notification::OutofOfficeCheck

Frontend::NotifyModule###6000-SystemMaintenance-Check

Defines the module to display a notification in the agent interface, if the agent is logged in while having system maintenance active.

This setting can not be deactivated.

Default value:

---
Module: Kernel::Output::HTML::Notification::SystemMaintenanceCheck

Frontend::NotifyModule###6050-SystemConfiguration-OutOfSync-Check

Defines the module to display a notification in the agent interface if the system configuration is out of sync.

This setting can not be deactivated.

Default value:

---
AllowedDelayMinutes: '5'
Module: Kernel::Output::HTML::Notification::SystemConfigurationOutOfSyncCheck

Frontend::NotifyModule###7000-AgentTimeZone-Check

Defines the module to display a notification in the agent interface, if the agent has not yet selected a time zone.

This setting can not be deactivated.

Default value:

---
Module: Kernel::Output::HTML::Notification::AgentTimeZoneCheck

Frontend::NotifyModule###8000-Daemon-Check

Defines the module to display a notification in the agent interface if the OTRS Daemon is not running.

Default value:

---
Module: Kernel::Output::HTML::Notification::DaemonCheck

Frontend::NotifyModule###8000-PackageManager-CheckNotVerifiedPackages

Defines the module to display a notification in the agent interface, if the installation of not verified packages is activated (only shown to admins).

This setting can not be deactivated.

Default value:

---
Module: Kernel::Output::HTML::Notification::PackageManagerCheckNotVerifiedPackages

Frontend::NotifyModule###9000-Generic

Defines the module that shows a generic notification in the agent interface. Either “Text” - if configured - or the contents of “File” will be displayed (must be located under “$OTRS_HOME/var/notifications” and setting must contain only the file name, not full path). Use “Priority” key to style the notification. If “Link” key is supplied, notification text will be wrapped in an anchor leading to specified address. You can use “Target” key to define a target attribute of the defined link.

This setting is not active by default.

Default value:

---
File: notify.txt
Link: https://www.otrs.com
Module: Kernel::Output::HTML::Notification::Generic
Priority: Warning
Target: _blank
Text: The OTRS Website

FrontendAgentLinkObject

LinkObject::ComplexTable###Appointment

Define which columns are shown in the linked appointment widget (LinkObject::ViewMode = “complex”). Possible settings: 0 = Disabled, 1 = Available, 2 = Enabled by default.

Default value:

---
DefaultColumns:
  CalendarName: '1'
  Changed: '1'
  Created: '1'
  Description: '2'
  EndTime: '2'
  Location: '1'
  NotificationTime: '1'
  StartTime: '2'
Module: Kernel::Output::HTML::LinkObject::Appointment.pm
Priority:
  CalendarName: '100'
  Changed: '160'
  Created: '170'
  Description: '110'
  EndTime: '130'
  Location: '140'
  NotificationTime: '150'
  StartTime: '120'

LinkObject::ComplexTable###FAQ

Define which columns are shown in the linked FAQs widget (LinkObject::ViewMode = “complex”). Note: Only FAQ attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns. Possible settings: 0 = Disabled, 1 = Available, 2 = Enabled by default.

Default value:

---
DefaultColumns:
  Approved: '1'
  CategoryName: '1'
  Changed: '1'
  ContentType: '1'
  Created: '2'
  FAQNumber: '2'
  Language: '1'
  State: '2'
  Title: '2'
Module: Kernel::Output::HTML::LinkObject::FAQ.pm
Priority:
  Approved: '160'
  CategoryName: '140'
  Changed: '180'
  ContentType: '170'
  Created: '130'
  FAQNumber: '100'
  Language: '150'
  State: '120'
  Title: '110'

LinkObject::ComplexTable###Ticket

Define which columns are shown in the linked tickets widget (LinkObject::ViewMode = “complex”). Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

Default value:

---
DefaultColumns:
  Age: '1'
  Changed: '1'
  Created: '2'
  CustomerCompanyName: '1'
  CustomerID: '1'
  CustomerName: '1'
  CustomerUserID: '1'
  EscalationResponseTime: '1'
  EscalationSolutionTime: '1'
  EscalationTime: '1'
  EscalationUpdateTime: '1'
  Lock: '1'
  Owner: '1'
  PendingTime: '1'
  Priority: '1'
  Queue: '2'
  Responsible: '1'
  SLA: '1'
  Service: '1'
  State: '2'
  TicketNumber: '2'
  Title: '2'
  Type: '1'
Module: Kernel::Output::HTML::LinkObject::Ticket.pm
Priority:
  Age: '110'
  Changed: '120'
  Created: '310'
  CustomerCompanyName: '320'
  CustomerID: '240'
  CustomerName: '250'
  CustomerUserID: '260'
  EscalationResponseTime: '160'
  EscalationSolutionTime: '150'
  EscalationTime: '140'
  EscalationUpdateTime: '170'
  Lock: '200'
  Owner: '220'
  PendingTime: '130'
  Priority: '300'
  Queue: '210'
  Responsible: '230'
  SLA: '290'
  Service: '280'
  State: '190'
  TicketNumber: '100'
  Title: '180'
  Type: '270'

LinkObject::ComplexTable::SettingsVisibility###Appointment

Define Actions where a settings button is available in the linked objects widget (LinkObject::ViewMode = “complex”). Please note that these Actions must have registered the following JS and CSS files: Core.AllocationList.css, Core.UI.AllocationList.js, Core.UI.Table.Sort.js, Core.Agent.TableFilters.js.

Default value:

---
- AgentTicketZoom

LinkObject::ComplexTable::SettingsVisibility###FAQ

Define Actions where a settings button is available in the linked objects widget (LinkObject::ViewMode = “complex”). Please note that these Actions must have registered the following JS and CSS files: Core.AllocationList.css, Core.UI.AllocationList.js, Core.UI.Table.Sort.js, Core.Agent.TableFilters.js and Core.Agent.LinkObject.js.

Default value:

---
- AgentFAQZoom

LinkObject::ComplexTable::SettingsVisibility###Ticket

Define Actions where a settings button is available in the linked objects widget (LinkObject::ViewMode = “complex”). Please note that these Actions must have registered the following JS and CSS files: Core.AllocationList.css, Core.UI.AllocationList.js, Core.UI.Table.Sort.js, Core.Agent.TableFilters.js.

Default value:

---
- AgentTicketZoom

FrontendAgentMIMEViewer

MIME-Viewer###application/excel

Specifies the path to the converter that allows the view of Microsoft Excel files, in the web interface.

This setting is not active by default.

Default value:

xlhtml

MIME-Viewer###application/msword

Specifies the path to the converter that allows the view of Microsoft Word files, in the web interface.

This setting is not active by default.

Default value:

wvWare

MIME-Viewer###application/pdf

Specifies the path to the converter that allows the view of PDF documents, in the web interface.

This setting is not active by default.

Default value:

pdftohtml -stdout -i

MIME-Viewer###text/xml

Specifies the path to the converter that allows the view of XML files, in the web interface.

This setting is not active by default.

Default value:

<OTRS_CONFIG_Home>/scripts/tools/xml2html.pl

FrontendAgentModuleRegistration

Frontend::Module###AdminAppointmentImport

Frontend module registration for the agent interface.

Default value:

---
Description: Import appointments screen.
Group:
- admin
GroupRo: []
NavBarName: ''
Title: Import Appointments

Frontend::Module###AgentAppointmentAgendaOverview

Frontend module registration for the agent interface.

Default value:

---
Description: Overview of all appointments.
Group: []
GroupRo: []
NavBarName: Calendar
Title: Agenda Overview

Frontend::Module###AgentAppointmentCalendarOverview

Frontend module registration for the agent interface.

Default value:

---
Description: Appointment Calendar overview page.
Group: []
GroupRo: []
NavBarName: Calendar
Title: Overview

Frontend::Module###AgentAppointmentEdit

Frontend module registration for the agent interface.

Default value:

---
Description: Appointment edit screen.
Group: []
GroupRo: []
NavBarName: ''
Title: Edit appointment

Frontend::Module###AgentAppointmentList

Frontend module registration for the agent interface.

Default value:

---
Description: Appointment list.
Group: []
GroupRo: []
NavBarName: ''
Title: Appointment list

Frontend::Module###AgentAppointmentPluginSearch

Frontend module registration for the agent interface.

Default value:

---
Description: Plugin search module for autocomplete.
Group: []
GroupRo: []
NavBarName: ''
Title: Plugin search

Frontend::Module###AgentChat

Frontend module registration for the agent interface.

Default value:

---
Description: Agent chat screen.
Group: []
GroupRo: []
NavBarName: Chat
Title: Chat

Frontend::Module###AgentChatAppend

Frontend module registration for the agent interface.

Default value:

---
Description: Append Chat to Ticket.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Append Chat to Ticket

Frontend::Module###AgentChatAvailability

Frontend module registration for the agent interface.

Default value:

---
Description: Chat availability.
Group: []
GroupRo: []
NavBarName: ''
Title: Chat Availability

Frontend::Module###AgentChatDownload

Frontend module registration for the agent interface.

Default value:

---
Description: Chat download.
Group: []
GroupRo: []
NavBarName: ''
Title: Chat Download

Frontend::Module###AgentChatPopup

Frontend module registration for the agent interface.

Default value:

---
Description: Chat popup.
Group: []
GroupRo: []
NavBarName: ''
Title: Chat Popup

Frontend::Module###AgentChatPreview

Frontend module registration for the agent interface.

Default value:

---
Description: Chat preview.
Group: []
GroupRo: []
NavBarName: ''
Title: Chat Preview

Frontend::Module###AgentContactWithDataSearch

Frontend module registration for the agent interface.

Default value:

---
Description: Agent contact with data search.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Agent Contact With Data Search

Frontend::Module###AgentCustomerInformationCenter

Frontend module registration for the agent interface.

Default value:

---
Description: Customer Information Center.
Group: []
GroupRo: []
NavBarName: Customers
Title: ''

Frontend::Module###AgentCustomerInformationCenterSearch

Frontend module registration for the agent interface.

Default value:

---
Description: Customer Information Center Search.
Group: []
GroupRo: []
NavBarName: ''
Title: ''

Frontend::Module###AgentCustomerSearch

Frontend module registration for the agent interface.

Default value:

---
Description: Agent Customer Search.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Agent Customer Search

Frontend::Module###AgentCustomerSearchSMS

Frontend module registration for the agent interface.

Default value:

---
Description: Agent Customer Search SMS.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Agent Customer Search SMS

Frontend::Module###AgentCustomerUserAddressBook

Frontend module registration for the agent interface.

Default value:

---
Description: Search customer user.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Search Customer User

Frontend::Module###AgentCustomerUserInformationCenter

Frontend module registration for the agent interface.

Default value:

---
Description: Customer User Information Center.
Group: []
GroupRo: []
NavBarName: Customer Users
Title: ''

Frontend::Module###AgentCustomerUserInformationCenterSearch

Frontend module registration for the agent interface.

Default value:

---
Description: Customer User Information Center Search.
Group: []
GroupRo: []
NavBarName: ''
Title: ''

Frontend::Module###AgentDashboard

Frontend module registration for the agent interface.

Default value:

---
Description: Agent dashboard.
Group: []
GroupRo: []
NavBarName: Dashboard
Title: Agent Dashboard

Frontend::Module###AgentDocumentSearch

Frontend module registration for the agent interface.

Default value:

---
AccessKey: ''
Description: Document Search
Group: []
GroupRo: []
NavBarName: Document Search
Title: ''

Frontend::Module###AgentFAQAdd

Frontend module registration for the agent interface.

Default value:

---
Description: FAQ Area.
Group: []
GroupRo: []
NavBarName: FAQ
Title: FAQ

Frontend::Module###AgentFAQCategory

Frontend module registration for the agent interface.

Default value:

---
Description: FAQ Area.
Group:
- admin
GroupRo: []
NavBarName: FAQ
Title: FAQ

Frontend::Module###AgentFAQDelete

Frontend module registration for the agent interface.

Default value:

---
Description: FAQ Delete.
Group: []
GroupRo: []
NavBarName: FAQ
Title: Delete

Frontend::Module###AgentFAQEdit

Frontend module registration for the agent interface.

Default value:

---
Description: FAQ Edit.
Group: []
GroupRo: []
NavBarName: FAQ
Title: Edit

Frontend::Module###AgentFAQExplorer

Frontend module registration for the agent interface.

Default value:

---
Description: FAQ Area.
Group: []
GroupRo: []
NavBarName: FAQ
Title: FAQ

Frontend::Module###AgentFAQHistory

Frontend module registration for the agent interface.

Default value:

---
Description: FAQ History.
Group: []
GroupRo: []
NavBarName: FAQ
Title: History

Frontend::Module###AgentFAQJournal

Frontend module registration for the agent interface.

Default value:

---
Description: FAQ Area.
Group: []
GroupRo: []
NavBarName: FAQ
Title: FAQ

Frontend::Module###AgentFAQLanguage

Frontend module registration for the agent interface.

Default value:

---
Description: FAQ Area.
Group:
- admin
GroupRo: []
NavBarName: FAQ
Title: FAQ

Frontend::Module###AgentFAQPrint

Frontend module registration for the agent interface.

Default value:

---
Description: FAQ Print.
Group: []
GroupRo: []
NavBarName: FAQ
Title: Print

Frontend::Module###AgentFAQRelatedArticles

Frontend module registration for the agent interface.

Default value:

---
Description: Agent FAQ Related Articles.
Group: []
GroupRo: []
NavBarName: ''
Title: Agent FAQ Related Articles

Frontend::Module###AgentFAQRichText

Frontend module registration for the agent interface.

Default value:

---
Description: FAQ AJAX Responder for Richtext.
Group: []
GroupRo: []
NavBarName: ''
Title: FAQ AJAX Responder

Frontend::Module###AgentFAQSearch

Frontend module registration for the agent interface.

Default value:

---
Description: FAQ Area.
Group: []
GroupRo: []
NavBarName: FAQ
Title: FAQ

Frontend::Module###AgentFAQSearchSmall

Frontend module registration for the agent interface.

Default value:

---
Description: Search FAQ Small.
Group: []
GroupRo: []
NavBarName: FAQ
Title: FAQ

Frontend::Module###AgentFAQZoom

Frontend module registration for the agent interface.

Default value:

---
Description: FAQ Area.
Group: []
GroupRo: []
NavBarName: FAQ
Title: FAQ

Frontend::Module###AgentInfo

Frontend module registration for the agent interface.

Default value:

---
Description: Generic Info module.
Group: []
GroupRo: []
NavBarName: ''
Title: Info

Frontend::Module###AgentLinkObject

Frontend module registration for the agent interface.

Default value:

---
Description: Link Object.
Group: []
GroupRo: []
NavBarName: ''
Title: Link Object

Frontend::Module###AgentNotificationView

Frontend module registration for the agent interface.

Default value:

---
Description: Notification web view.
Group: []
GroupRo: []
NavBarName: Notification web view
Title: Notification Web View

Frontend::Module###AgentPreferences

Frontend module registration for the agent interface.

Default value:

---
Description: Agent Preferences.
Group: []
GroupRo: []
NavBarName: Preferences
Title: ''

Frontend::Module###AgentSplitSelection

Frontend module registration for the agent interface.

Default value:

---
Description: Ticket split dialog.
Group: []
GroupRo: []
NavBarName: ''
Title: ''

Frontend::Module###AgentStatistics

Frontend module registration for the agent interface.

Default value:

---
Description: Agent Statistics.
Group:
- stats
GroupRo:
- stats
NavBarName: Reports
Title: Statistics

Frontend::Module###AgentStatisticsReports

Frontend module registration for the agent interface.

Default value:

---
Description: Statistics reports.
Group:
- stats
GroupRo:
- stats
NavBarName: Statistics Reports
Title: Statistics Reports

Frontend::Module###AgentSystemContract

Frontend module registration for the agent interface.

Default value:

---
Description: Agent
Group: []
GroupRo: []
NavBarName: ''
Title: System Contract

Frontend::Module###AgentTicketArticleContent

Frontend module registration for the agent interface.

Default value:

---
Description: To view HTML attachments.
Group: []
GroupRo: []
NavBarName: Ticket
Title: ''

Frontend::Module###AgentTicketAttachment

Frontend module registration for the agent interface.

Default value:

---
Description: To download attachments.
Group: []
GroupRo: []
NavBarName: Ticket
Title: ''

Frontend::Module###AgentTicketAttachmentView

Frontend module registration for the agent interface.

Default value:

---
Description: Ticket attachments.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Attachments

Frontend::Module###AgentTicketBounce

Frontend module registration for the agent interface.

Default value:

---
Description: Ticket Compose Bounce Email.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Bounce

Frontend::Module###AgentTicketBulk

Frontend module registration for the agent interface.

Default value:

---
Description: Ticket bulk module.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Bulk Action

Frontend::Module###AgentTicketClose

Frontend module registration for the agent interface.

Default value:

---
Description: Ticket Close.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Close

Frontend::Module###AgentTicketCompose

Frontend module registration for the agent interface.

Default value:

---
Description: Ticket Compose email Answer.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Compose

Frontend::Module###AgentTicketCustomer

Frontend module registration for the agent interface.

Default value:

---
Description: Ticket Customer.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Customer

Frontend::Module###AgentTicketEmail

Frontend module registration for the agent interface.

Default value:

---
Description: Create new email ticket.
Group: []
GroupRo: []
NavBarName: Ticket
Title: New email ticket

Frontend::Module###AgentTicketEmailOutbound

Frontend module registration for the agent interface.

Default value:

---
Description: Ticket Outbound Email.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Email Outbound

Frontend::Module###AgentTicketEmailResend

Frontend module registration for the agent interface.

Default value:

---
Description: Resend Ticket Email.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Email Resend

Frontend::Module###AgentTicketEscalationView

Frontend module registration for the agent interface.

Default value:

---
Description: Overview of all escalated tickets.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Escalation view

Frontend::Module###AgentTicketForward

Frontend module registration for the agent interface.

Default value:

---
Description: Ticket Forward Email.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Forward

Frontend::Module###AgentTicketFreeText

Frontend module registration for the agent interface.

Default value:

---
Description: Ticket FreeText.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Free Fields

Frontend::Module###AgentTicketHistory

Frontend module registration for the agent interface.

Default value:

---
Description: Ticket History.
Group: []
GroupRo: []
NavBarName: Ticket
Title: History

Frontend::Module###AgentTicketLock

Frontend module registration for the agent interface.

Default value:

---
Description: Ticket Lock.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Lock

Frontend::Module###AgentTicketLockedView

Frontend module registration for the agent interface.

Default value:

---
Description: Locked Tickets.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Locked Tickets

Frontend::Module###AgentTicketMerge

Frontend module registration for the agent interface.

Default value:

---
Description: Ticket Merge.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Merge

Frontend::Module###AgentTicketMove

Frontend module registration for the agent interface.

Default value:

---
Description: Ticket Move.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Move

Frontend::Module###AgentTicketNote

Frontend module registration for the agent interface.

Default value:

---
Description: Ticket Note.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Note

Frontend::Module###AgentTicketOwner

Frontend module registration for the agent interface.

Default value:

---
Description: Ticket Owner.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Owner

Frontend::Module###AgentTicketPending

Frontend module registration for the agent interface.

Default value:

---
Description: Ticket Pending.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Pending

Frontend::Module###AgentTicketPhone

Frontend module registration for the agent interface.

Default value:

---
Description: Create new phone ticket.
Group: []
GroupRo: []
NavBarName: Ticket
Title: New phone ticket

Frontend::Module###AgentTicketPhoneInbound

Frontend module registration for the agent interface.

Default value:

---
Description: Incoming Phone Call.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Phone-Ticket

Frontend::Module###AgentTicketPhoneOutbound

Frontend module registration for the agent interface.

Default value:

---
Description: Phone Call.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Phone-Ticket

Frontend::Module###AgentTicketPlain

Frontend module registration for the agent interface.

Default value:

---
Description: Ticket plain view of an email.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Plain

Frontend::Module###AgentTicketPrint

Frontend module registration for the agent interface.

Default value:

---
Description: Ticket Print.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Print

Frontend::Module###AgentTicketPriority

Frontend module registration for the agent interface.

Default value:

---
Description: Ticket Priority.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Priority

Frontend::Module###AgentTicketProcess

Frontend module registration for the agent interface.

Default value:

---
Description: Create new process ticket.
Group: []
GroupRo: []
NavBarName: Ticket
Title: New process ticket

Frontend::Module###AgentTicketQueue

Frontend module registration for the agent interface.

Default value:

---
Description: Overview of all open Tickets.
Group: []
GroupRo: []
NavBarName: Ticket
Title: QueueView

Frontend::Module###AgentTicketResponsible

Frontend module registration for the agent interface.

Default value:

---
Description: Ticket Responsible.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Responsible

Frontend::Module###AgentTicketResponsibleView

Frontend module registration for the agent interface.

Default value:

---
Description: Responsible Tickets.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Responsible Tickets

Frontend::Module###AgentTicketSMS

Frontend module registration for the agent interface.

Default value:

---
Description: Create new SMS ticket.
Group: []
GroupRo: []
NavBarName: Ticket
Title: New SMS ticket

Frontend::Module###AgentTicketSMSOutbound

Frontend module registration for the agent interface.

Default value:

---
Description: Ticket Outbound SMS.
Group: []
GroupRo: []
NavBarName: Ticket
Title: SMS Outbound

Frontend::Module###AgentTicketSearch

Frontend module registration for the agent interface.

Default value:

---
Description: Search Ticket.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Search

Frontend::Module###AgentTicketService

Frontend module registration for the agent interface.

Default value:

---
Description: Overview of all open Tickets.
Group: []
GroupRo: []
NavBarName: Ticket
Title: ServiceView

Frontend::Module###AgentTicketStatusView

Frontend module registration for the agent interface.

Default value:

---
Description: Overview of all open tickets.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Status view

Frontend::Module###AgentTicketWatchView

Frontend module registration for the agent interface.

Default value:

---
Description: Watched Tickets.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Watched Tickets

Frontend::Module###AgentTicketWatcher

Frontend module registration for the agent interface.

Default value:

---
Description: A TicketWatcher Module.
Group: []
GroupRo: []
NavBarName: Ticket-Watcher
Title: Ticket Watcher

Frontend::Module###AgentTicketZoom

Frontend module registration for the agent interface.

Default value:

---
Description: Ticket Zoom.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Zoom

Frontend::Module###AgentUserSearch

Frontend module registration for the agent interface.

Default value:

---
Description: Agent User Search.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Agent User Search

Frontend::Module###AgentVideoChat

Frontend module registration for the agent interface.

Default value:

---
Description: Video and audio call screen.
Group: []
GroupRo: []
NavBarName: ''

Frontend::Module###AgentZoom

Frontend module registration for the agent interface.

Default value:

---
Description: Compat module for AgentZoom to AgentTicketZoom.
Group: []
GroupRo: []
NavBarName: Ticket
Title: ''

Frontend::Module###AjaxAttachment

Frontend module registration for the agent interface.

Default value:

---
Description: AJAX attachment.
Group: []
GroupRo: []
NavBarName: ''
Title: AJAX Attachment

Frontend::Module###Logout

Frontend module registration for the agent interface.

Default value:

---
Description: Logout
Group: []
GroupRo: []
NavBarName: ''
Title: ''

Frontend::Module###PictureUpload

Frontend module registration for the agent interface.

This setting can not be deactivated.

Default value:

---
Description: Picture upload module.
Group: []
GroupRo: []
NavBarName: Ticket
Title: Picture Upload

Frontend::NavBarModule###000-CustomerChat

Agent frontend module registration (disable chat link if chat feature is inactive or agent is not in chat group).

Default value:

---
Module: Kernel::Output::HTML::NavBar::AgentChat

Frontend::NavBarModule###1-TicketProcesses

Frontend module registration (disable ticket processes screen if no process available).

Default value:

---
Module: Kernel::Output::HTML::NavBar::AgentTicketProcess

Frontend::NavBarModule###2-AdminFavourites

Frontend module registration (show personal favorites as sub navigation items of ‘Admin’).

Default value:

---
Module: Kernel::Output::HTML::NavBar::AdminFavourites

Frontend::NavBarModule###5-TicketSMS

Frontend module registration (disable SMS ticket screen if cloud service is not activated).

Default value:

---
Module: Kernel::Output::HTML::NavBar::AgentTicketSMS

Frontend::NavBarModule###6-CustomerCompany

Frontend module registration (disable company link if no company feature is used).

Default value:

---
Module: Kernel::Output::HTML::NavBar::CustomerCompany

Frontend::NavBarModule###7-AgentTicketService

Frontend module registration (disable AgentTicketService link if Ticket Service feature is not used).

Default value:

---
Module: Kernel::Output::HTML::NavBar::AgentTicketService

FrontendAgentModuleRegistrationLoader

Loader::Module::AgentAppointmentAgendaOverview###002-Calendar

Loader module registration for the agent interface.

Default value:

---
CSS:
- thirdparty/fullcalendar-3.10.2/fullcalendar.min.css
- Core.AppointmentCalendar.css
- Core.AppointmentCalendar.Agenda.css
JavaScript:
- thirdparty/momentjs-2.18.1/moment.min.js
- thirdparty/fullcalendar-3.10.2/fullcalendar.min.js
- Core.Agent.AppointmentCalendar.js

Loader::Module::AgentAppointmentCalendarOverview###002-Calendar

Loader module registration for the agent interface.

Default value:

---
CSS:
- thirdparty/fullcalendar-3.10.2/fullcalendar.min.css
- thirdparty/fullcalendar-scheduler-1.10.1/scheduler.min.css
- Core.AppointmentCalendar.css
JavaScript:
- thirdparty/momentjs-2.18.1/moment.min.js
- thirdparty/fullcalendar-3.10.2/fullcalendar.min.js
- thirdparty/fullcalendar-scheduler-1.10.1/scheduler.min.js
- Core.Agent.AppointmentCalendar.js
- thirdparty/clipboardjs-1.7.1/clipboard.min.js

Loader::Module::AgentChat###002-Ticket

Loader module registration for the agent interface.

Default value:

---
CSS:
- thirdparty/spectrum-1.8.1/spectrum.css
- Core.Agent.Chat.css
JavaScript:
- thirdparty/spectrum-1.8.1/spectrum.js
- Core.Agent.Chat.js

Loader::Module::AgentChatAppend###002-Ticket

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Chat.Append.css
JavaScript:
- Core.Agent.CustomerSearch.js
- Core.Agent.Chat.Append.js

Loader::Module::AgentChatPopup###002-Ticket

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Chat.css
JavaScript:
- Core.Agent.Chat.js

Loader::Module::AgentChatPreview###002-Ticket

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.Chat.js
- Core.UI.AllocationList.js
- Core.Agent.TableFilters.js

Loader::Module::AgentCustomerInformationCenter###001-Framework

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.AllocationList.css
JavaScript:
- Core.UI.AllocationList.js
- Core.Agent.Dashboard.js
- Core.Agent.TableFilters.js
- Core.Agent.SwitchToCustomerAction.js
- Core.Agent.CustomerInformationCenter.js

Loader::Module::AgentCustomerUserAddressBook###001-Framework

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.CustomerUserAddressBook.css
JavaScript:
- Core.Agent.CustomerUserAddressBook.js

Loader::Module::AgentCustomerUserInformationCenter###001-Framework

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.AllocationList.css
JavaScript:
- Core.UI.AllocationList.js
- Core.Agent.Dashboard.js
- Core.Agent.TableFilters.js
- Core.Agent.CustomerUserInformationCenter.js

Loader::Module::AgentDashboard###001-Framework

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Dashboard.css
- Core.AllocationList.css
- thirdparty/fullcalendar-3.10.2/fullcalendar.min.css
- thirdparty/nvd3-1.7.1/nv.d3.css
JavaScript:
- thirdparty/momentjs-2.18.1/moment.min.js
- thirdparty/fullcalendar-3.10.2/fullcalendar.min.js
- thirdparty/d3-3.5.6/d3.min.js
- thirdparty/nvd3-1.7.1/nvd3.min.js
- thirdparty/nvd3-1.7.1/models/OTRSLineChart.js
- thirdparty/nvd3-1.7.1/models/OTRSMultiBarChart.js
- thirdparty/nvd3-1.7.1/models/OTRSStackedAreaChart.js
- thirdparty/canvg-1.4/rgbcolor.js
- thirdparty/canvg-1.4/StackBlur.js
- thirdparty/canvg-1.4/canvg.js
- thirdparty/StringView-8/stringview.js
- Core.UI.AdvancedChart.js
- Core.UI.AllocationList.js
- Core.Agent.TableFilters.js
- Core.Agent.Dashboard.js
- Core.Agent.Statistics.ParamsWidget.js

Loader::Module::AgentFAQAdd###002-FAQ

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.FAQ.Detail.css
JavaScript:
- Core.Agent.FAQ.js

Loader::Module::AgentFAQCategory###002-FAQ

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.FAQ.ConfirmationDialog.js

Loader::Module::AgentFAQEdit###002-FAQ

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.FAQ.Detail.css
JavaScript:
- Core.Agent.FAQ.js

Loader::Module::AgentFAQExplorer###002-FAQ

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.FAQ.Detail.css
JavaScript:
- Core.Agent.FAQ.js

Loader::Module::AgentFAQJournal###002-FAQ

Loader module registration for the agent interface.

Default value:

--- {}

Loader::Module::AgentFAQLanguage###002-FAQ

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.FAQ.ConfirmationDialog.js

Loader::Module::AgentFAQSearch###002-FAQ

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.FAQ.js

Loader::Module::AgentFAQZoom###002-FAQ

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.FAQ.Detail.css
- Core.AllocationList.css
JavaScript:
- Core.Agent.FAQ.ConfirmationDialog.js
- Core.Agent.FAQ.TicketCompose.js
- Core.Agent.FAQ.FAQZoom.js
- Core.UI.AllocationList.js
- Core.UI.Table.Sort.js
- Core.Agent.TableFilters.js
- Core.Agent.LinkObject.js

Loader::Module::AgentLinkObject###001-Framework

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.LinkObject.SearchForm.js

Loader::Module::AgentNotificationView###001-Framework

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.AllocationList.css
- Core.Agent.NotificationView.css
JavaScript:
- Core.UI.AllocationList.js
- Core.Agent.TableFilters.js
- Core.Agent.NotificationView.js

Loader::Module::AgentPreferences###001-Framework

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Preferences.css
- Core.Agent.Admin.SystemConfiguration.css
JavaScript:
- Core.UI.AllocationList.js
- Core.Agent.TableFilters.js
- Core.Agent.Preferences.js
- Core.Agent.SharedSecretGenerator.js
- Core.SystemConfiguration.js
- Core.SystemConfiguration.Date.js

Loader::Module::AgentStatistics###001-Framework

Loader module registration for the agent interface.

Default value:

---
CSS:
- thirdparty/nvd3-1.7.1/nv.d3.css
- Core.Agent.Statistics.css
JavaScript:
- thirdparty/d3-3.5.6/d3.min.js
- thirdparty/nvd3-1.7.1/nvd3.min.js
- thirdparty/nvd3-1.7.1/models/OTRSLineChart.js
- thirdparty/nvd3-1.7.1/models/OTRSMultiBarChart.js
- thirdparty/nvd3-1.7.1/models/OTRSStackedAreaChart.js
- thirdparty/canvg-1.4/rgbcolor.js
- thirdparty/canvg-1.4/StackBlur.js
- thirdparty/canvg-1.4/canvg.js
- thirdparty/StringView-8/stringview.js
- Core.Agent.Statistics.js
- Core.UI.AdvancedChart.js
- Core.Agent.Statistics.ParamsWidget.js

Loader::Module::AgentStatisticsReports###001-Framework

Loader module registration for the agent interface.

Default value:

---
CSS:
- thirdparty/nvd3-1.7.1/nv.d3.css
- Core.Agent.StatisticsReports.css
JavaScript:
- thirdparty/d3-3.5.6/d3.min.js
- thirdparty/nvd3-1.7.1/nvd3.min.js
- thirdparty/nvd3-1.7.1/models/OTRSLineChart.js
- thirdparty/nvd3-1.7.1/models/OTRSMultiBarChart.js
- thirdparty/nvd3-1.7.1/models/OTRSStackedAreaChart.js
- Core.UI.AdvancedChart.js
- Core.Agent.StatisticsReports.js

Loader::Module::AgentSystemContract###001-Framework

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.SystemContract.css

Loader::Module::AgentTicketAttachmentView###002-Ticket

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.AttachmentView.css
JavaScript:
- thirdparty/jquery-tablesorter-2.28.14/jquery.tablesorter.js
- Core.UI.Table.Sort.js
- Core.Agent.TicketAttachmentView.js

Loader::Module::AgentTicketBounce###002-Ticket

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.TicketBounce.js

Loader::Module::AgentTicketBulk###002-Ticket

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.TicketAction.js
- Core.Agent.TicketBulk.js

Loader::Module::AgentTicketClose###002-Ticket

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.TicketAction.js
- Core.Agent.TicketActionCommon.js
- Core.Agent.TicketFormDraft.js

Loader::Module::AgentTicketCompose###002-Ticket

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.CustomerSearch.js
- Core.Agent.CustomerSearchAutoComplete.js
- Core.Agent.TicketAction.js
- Core.Agent.TicketCompose.js
- Core.Agent.TicketFormDraft.js

Loader::Module::AgentTicketCustomer###002-Ticket

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.CustomerSearch.js
- Core.Agent.CustomerSearchAutoComplete.js
- Core.Agent.TicketAction.js
- Core.Agent.TicketSplit.js

Loader::Module::AgentTicketEmail###002-FAQ

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.FAQ.RelatedArticles.js

Loader::Module::AgentTicketEmail###002-Ticket

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.CustomerSearch.js
- Core.Agent.CustomerSearchAutoComplete.js
- Core.Agent.TicketAction.js
- Core.Agent.TicketEmail.js
- Core.Agent.TicketSplit.js

Loader::Module::AgentTicketEmailOutbound###002-Ticket

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.CustomerSearch.js
- Core.Agent.CustomerSearchAutoComplete.js
- Core.Agent.TicketAction.js
- Core.Agent.TicketEmailOutbound.js
- Core.Agent.TicketFormDraft.js

Loader::Module::AgentTicketEmailResend###002-Ticket

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.CustomerSearch.js
- Core.Agent.CustomerSearchAutoComplete.js
- Core.Agent.TicketAction.js
- Core.Agent.TicketEmailResend.js

Loader::Module::AgentTicketEscalationView###002-Ticket

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.AllocationList.css
JavaScript:
- Core.UI.AllocationList.js
- Core.Agent.TableFilters.js
- Core.Agent.Overview.js
- Core.Agent.TicketSplit.js

Loader::Module::AgentTicketForward###002-Ticket

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.CustomerSearch.js
- Core.Agent.CustomerSearchAutoComplete.js
- Core.Agent.TicketAction.js
- Core.Agent.TicketForward.js
- Core.Agent.TicketFormDraft.js

Loader::Module::AgentTicketFreeText###002-Ticket

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.TicketAction.js
- Core.Agent.TicketActionCommon.js
- Core.Agent.TicketFormDraft.js

Loader::Module::AgentTicketHistory###002-Ticket

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.TicketHistory.css
JavaScript:
- Core.Agent.TicketHistory.js

Loader::Module::AgentTicketLockedView###002-Ticket

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.AgentTicketQueue.css
- Core.AllocationList.css
JavaScript:
- Core.UI.AllocationList.js
- Core.Agent.TableFilters.js
- Core.Agent.Overview.js
- Core.Agent.TicketSplit.js

Loader::Module::AgentTicketMerge###002-Ticket

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.TicketMerge.js

Loader::Module::AgentTicketMove###002-Ticket

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.TicketAction.js
- Core.Agent.TicketMove.js
- Core.Agent.TicketFormDraft.js

Loader::Module::AgentTicketNote###002-Ticket

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.TicketAction.js
- Core.Agent.TicketActionCommon.js
- Core.Agent.TicketFormDraft.js

Loader::Module::AgentTicketOwner###002-Ticket

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.TicketAction.js
- Core.Agent.TicketActionCommon.js
- Core.Agent.TicketFormDraft.js

Loader::Module::AgentTicketPending###002-Ticket

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.TicketAction.js
- Core.Agent.TicketActionCommon.js
- Core.Agent.TicketFormDraft.js

Loader::Module::AgentTicketPhone###002-FAQ

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.FAQ.RelatedArticles.js

Loader::Module::AgentTicketPhone###002-Ticket

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.CustomerSearch.js
- Core.Agent.CustomerSearchAutoComplete.js
- Core.Agent.TicketAction.js
- Core.Agent.TicketPhone.js
- Core.Agent.TicketSplit.js

Loader::Module::AgentTicketPhoneInbound###002-Ticket

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.TicketAction.js
- Core.Agent.TicketPhoneCommon.js
- Core.Agent.TicketFormDraft.js

Loader::Module::AgentTicketPhoneOutbound###002-Ticket

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.TicketAction.js
- Core.Agent.TicketPhoneCommon.js
- Core.Agent.TicketFormDraft.js

Loader::Module::AgentTicketPriority###002-Ticket

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.TicketAction.js
- Core.Agent.TicketActionCommon.js
- Core.Agent.TicketFormDraft.js

Loader::Module::AgentTicketProcess###002-FAQ

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.FAQ.RelatedArticles.js

Loader::Module::AgentTicketProcess###002-ProcessManagement

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.TicketProcess.css
JavaScript:
- Core.Agent.CustomerSearch.js
- Core.Agent.CustomerSearchAutoComplete.js
- Core.Agent.TicketAction.js
- Core.Agent.TicketProcess.js
- Core.TicketProcess.js

Loader::Module::AgentTicketQueue###002-Ticket

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.AgentTicketQueue.css
- Core.AllocationList.css
JavaScript:
- Core.UI.AllocationList.js
- Core.Agent.TableFilters.js
- Core.Agent.Overview.js
- Core.Agent.TicketSplit.js

Loader::Module::AgentTicketResponsible###002-Ticket

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.TicketAction.js
- Core.Agent.TicketActionCommon.js
- Core.Agent.TicketFormDraft.js

Loader::Module::AgentTicketResponsibleView###002-Ticket

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.AllocationList.css
JavaScript:
- Core.UI.AllocationList.js
- Core.Agent.TableFilters.js
- Core.Agent.Overview.js
- Core.Agent.TicketSplit.js

Loader::Module::AgentTicketSMS###001-Framework

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- thirdparty/libphonenumber-js/libphonenumber-js.min.js
- Core.Agent.CustomerSearchSMS.js
- Core.Agent.TicketAction.js
- Core.Agent.TicketSMS.js

Loader::Module::AgentTicketSMSOutbound###001-Framework

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- thirdparty/libphonenumber-js/libphonenumber-js.min.js
- Core.Agent.CustomerSearchSMS.js
- Core.Agent.TicketAction.js
- Core.Agent.TicketSMS.js
- Core.Agent.TicketFormDraft.js

Loader::Module::AgentTicketSearch###002-Ticket

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.AllocationList.css
JavaScript:
- Core.UI.AllocationList.js
- Core.Agent.TableFilters.js
- Core.Agent.Overview.js
- Core.Agent.TicketSplit.js

Loader::Module::AgentTicketService###002-Ticket

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.AgentTicketService.css
- Core.AllocationList.css
JavaScript:
- Core.UI.AllocationList.js
- Core.Agent.TableFilters.js
- Core.Agent.Overview.js
- Core.Agent.TicketSplit.js

Loader::Module::AgentTicketStatusView###002-Ticket

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.AllocationList.css
JavaScript:
- Core.UI.AllocationList.js
- Core.Agent.TableFilters.js
- Core.Agent.Overview.js
- Core.Agent.TicketSplit.js

Loader::Module::AgentTicketWatchView###002-Ticket

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.AgentTicketQueue.css
- Core.AllocationList.css
JavaScript:
- Core.UI.AllocationList.js
- Core.Agent.TableFilters.js
- Core.Agent.Overview.js
- Core.Agent.TicketSplit.js

Loader::Module::AgentTicketZoom###002-Ticket

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.TicketProcess.css
- Core.Agent.TicketMenuModuleCluster.css
- Core.AllocationList.css
JavaScript:
- thirdparty/jquery-tablesorter-2.28.14/jquery.tablesorter.js
- Core.Agent.TicketSplit.js
- Core.Agent.TicketZoom.js
- Core.UI.AllocationList.js
- Core.UI.Table.Sort.js
- Core.Agent.LinkObject.js
- Core.Agent.ProcessInformation.js
- Core.Agent.TableFilters.js
- Core.Agent.TicketFormDraft.js
- Core.Agent.TicketZoom.TimelineView.js

Loader::Module::AgentTicketZoom###010-TicketSMS

Loader module registration for the agent interface.

Default value:

---
JavaScript:
- Core.Agent.TicketSMS.js

Loader::Module::AgentVideoChat###002-Ticket

Loader module registration for the agent interface.

Default value:

---
CSS:
- Core.Agent.Chat.VideoChat.css

FrontendAgentModuleRegistrationMainMenu

Frontend::Navigation###AgentAppointmentAgendaOverview###002-Calendar

Main menu item registration.

Default value:

---
- AccessKey: ''
  Block: ItemArea
  Description: Overview of all appointments.
  Group: []
  GroupRo: []
  Link: Action=AgentAppointmentAgendaOverview
  LinkOption: ''
  Name: Agenda Overview
  NavBar: Calendar
  Prio: '6500'
  Type: ''

Frontend::Navigation###AgentAppointmentCalendarOverview###002-Calendar

Main menu item registration.

Default value:

---
- AccessKey: ''
  Block: ItemArea
  Description: Appointment Calendar overview page.
  Group: []
  GroupRo: []
  Link: Action=AgentAppointmentCalendarOverview
  LinkOption: ''
  Name: Calendar
  NavBar: Calendar
  Prio: '75'
  Type: Menu
- AccessKey: ''
  Block: ItemArea
  Description: Appointment Calendar overview page.
  Group: []
  GroupRo: []
  Link: Action=AgentAppointmentCalendarOverview
  LinkOption: ''
  Name: Calendar Overview
  NavBar: Calendar
  Prio: '6000'
  Type: ''
- AccessKey: ''
  Block: ItemArea
  Description: Resource Overview (OTRSCalendarResourcePlanning)
  Group: []
  GroupRo: []
  Link: Action=AgentAppointmentCalendarOverview
  LinkOption: class="PackageRequired" data-package-name="OTRSCalendarResourcePlanning"
  Name: Resource Overview
  NavBar: Calendar
  Prio: '7000'
  Type: ''
- AccessKey: ''
  Block: ItemArea
  Description: Create new appointment.
  Group: []
  GroupRo: []
  Link: Action=AgentAppointmentCalendarOverview;Subaction=AppointmentCreate
  LinkOption: ''
  Name: New Appointment
  NavBar: Calendar
  Prio: '8000'
  Type: ''

Frontend::Navigation###AgentAppointmentList###002-Calendar

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AgentChat###002-Ticket

Main menu item registration.

Default value:

---
- AccessKey: ''
  Block: ItemArea
  Description: ''
  Group: []
  GroupRo: []
  Link: Action=AgentChat
  LinkOption: ''
  Name: Chat
  NavBar: Chat
  Prio: '500'
  Type: Menu

Frontend::Navigation###AgentCustomerInformationCenter###001-Framework

Main menu item registration.

Default value:

---
- AccessKey: c
  Block: ItemArea
  Description: Customer Information Center search.
  Group: []
  GroupRo: []
  Link: Action=AgentCustomerInformationCenter
  LinkOption: onclick="window.setTimeout(function(){Core.Agent.CustomerInformationCenterSearch.OpenSearchDialog();},
    0); return false;"
  Name: Customer Information Center
  NavBar: Customers
  Prio: '50'
  Type: ''
- AccessKey: ''
  Block: ItemArea
  Description: Customer Information Center search.
  Group: []
  GroupRo: []
  Link: Action=AgentCustomerInformationCenter
  LinkOption: ''
  Name: Customers
  NavBar: Customers
  Prio: '60'
  Type: Menu

Frontend::Navigation###AgentCustomerInformationCenterSearch###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AgentCustomerUserInformationCenter###001-Framework

Main menu item registration.

Default value:

---
- AccessKey: y
  Block: ItemArea
  Description: Customer User Information Center search.
  Group: []
  GroupRo: []
  Link: Action=AgentCustomerUserInformationCenter
  LinkOption: onclick="window.setTimeout(function(){Core.Agent.CustomerUserInformationCenterSearch.OpenSearchDialog();},
    0); return false;"
  Name: Customer User Information Center
  NavBar: Customers
  Prio: '55'
  Type: ''

Frontend::Navigation###AgentDashboard###001-Framework

Main menu item registration.

Default value:

---
- AccessKey: d
  Block: ItemArea
  Description: Dashboard overview.
  Group: []
  GroupRo: []
  Link: Action=AgentDashboard
  LinkOption: ''
  Name: Dashboard
  NavBar: Dashboard
  Prio: '50'
  Type: Menu

Frontend::Navigation###AgentFAQAdd###002-FAQ

Main menu item registration.

Default value:

---
- AccessKey: b
  Block: ''
  Description: New FAQ Article.
  Group: []
  GroupRo: []
  Link: Action=AgentFAQAdd
  LinkOption: ''
  Name: New
  NavBar: FAQ
  Prio: '920'
  Type: ''

Frontend::Navigation###AgentFAQCategory###002-FAQ

Main menu item registration.

Default value:

---
- AccessKey: g
  Block: ''
  Description: Category Management.
  Group:
  - admin
  GroupRo: []
  Link: Action=AgentFAQCategory
  LinkOption: ''
  Name: Category Management
  NavBar: FAQ
  Prio: '950'
  Type: ''

Frontend::Navigation###AgentFAQExplorer###002-FAQ

Main menu item registration.

Default value:

---
- AccessKey: f
  Block: ItemArea
  Description: FAQ Area
  Group: []
  GroupRo: []
  Link: Action=AgentFAQExplorer
  LinkOption: ''
  Name: FAQ
  NavBar: FAQ
  Prio: '350'
  Type: Menu
- AccessKey: x
  Block: ''
  Description: FAQ Explorer
  Group: []
  GroupRo: []
  Link: Action=AgentFAQExplorer
  LinkOption: ''
  Name: Explorer
  NavBar: FAQ
  Prio: '910'
  Type: ''

Frontend::Navigation###AgentFAQJournal###002-FAQ

Main menu item registration.

Default value:

---
- AccessKey: j
  Block: ''
  Description: FAQ Journal
  Group: []
  GroupRo: []
  Link: Action=AgentFAQJournal
  LinkOption: ''
  Name: Journal
  NavBar: FAQ
  Prio: '930'
  Type: ''

Frontend::Navigation###AgentFAQLanguage###002-FAQ

Main menu item registration.

Default value:

---
- AccessKey: l
  Block: ''
  Description: Language Management.
  Group:
  - admin
  GroupRo: []
  Link: Action=AgentFAQLanguage
  LinkOption: ''
  Name: Language Management
  NavBar: FAQ
  Prio: '940'
  Type: ''

Frontend::Navigation###AgentFAQSearch###002-FAQ

Main menu item registration.

Default value:

---
- AccessKey: z
  Block: ''
  Description: Search FAQ.
  Group: []
  GroupRo: []
  Link: Action=AgentFAQSearch
  LinkOption: onclick="Core.Agent.Search.OpenSearchDialog('AgentFAQSearch'); if (event.stopPropagation)
    { event.stopPropagation(); } else { window.event.cancelBubble = true; } return
    false;"
  Name: Search
  NavBar: FAQ
  Prio: '960'
  Type: ''

Frontend::Navigation###AgentFAQSearchSmall###002-FAQ

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AgentLinkObject###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AgentNotificationView###001-Framework

Main menu item registration.

Default value:

---
- AccessKey: ''
  Block: ''
  Description: View notifications
  Group: []
  GroupRo: []
  Link: Action=AgentNotificationView
  LinkOption: ''
  Name: Notification web view
  NavBar: ''
  Prio: '910'
  Type: ''

Frontend::Navigation###AgentPreferences###001-Framework

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AgentStatistics###001-Framework

Main menu item registration.

Default value:

---
- AccessKey: ''
  Block: ItemArea
  Description: Statistics overview.
  Group:
  - stats
  GroupRo:
  - stats
  Link: Action=AgentStatistics;Subaction=Overview
  LinkOption: ''
  Name: Reports
  NavBar: Reports
  Prio: '8500'
  Type: Menu
- AccessKey: ''
  Block: ''
  Description: Statistics overview.
  Group:
  - stats
  GroupRo:
  - stats
  Link: Action=AgentStatistics;Subaction=Overview
  LinkOption: ''
  Name: Statistics
  NavBar: Reports
  Prio: '200'
  Type: ''

Frontend::Navigation###AgentStatisticsReports###001-Framework

Main menu item registration.

Default value:

---
- AccessKey: ''
  Block: ''
  Description: ''
  Group:
  - stats
  GroupRo:
  - stats
  Link: Action=AgentStatisticsReports;Subaction=Overview
  LinkOption: ''
  Name: Reports
  NavBar: Reports
  Prio: '100'
  Type: ''

Frontend::Navigation###AgentTicketEmail###002-Ticket

Main menu item registration.

Default value:

---
- AccessKey: m
  Block: ''
  Description: Create new email ticket and send this out (outbound).
  Group: []
  GroupRo: []
  Link: Action=AgentTicketEmail
  LinkOption: ''
  Name: New email ticket
  NavBar: Ticket
  Prio: '210'
  Type: ''

Frontend::Navigation###AgentTicketEscalationView###002-Ticket

Main menu item registration.

Default value:

---
- AccessKey: e
  Block: ''
  Description: Overview Escalated Tickets.
  Group: []
  GroupRo: []
  Link: Action=AgentTicketEscalationView
  LinkOption: ''
  Name: Escalation view
  NavBar: Ticket
  Prio: '120'
  Type: ''

Frontend::Navigation###AgentTicketLockedView###002-Ticket

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AgentTicketPhone###002-Ticket

Main menu item registration.

Default value:

---
- AccessKey: n
  Block: ''
  Description: Create new phone ticket (inbound).
  Group: []
  GroupRo: []
  Link: Action=AgentTicketPhone
  LinkOption: ''
  Name: New phone ticket
  NavBar: Ticket
  Prio: '200'
  Type: ''

Frontend::Navigation###AgentTicketProcess###002-ProcessManagement

Main menu item registration.

Default value:

---
- AccessKey: p
  Block: ''
  Description: Create New process ticket.
  Group: []
  GroupRo: []
  Link: Action=AgentTicketProcess
  LinkOption: ''
  Name: New process ticket
  NavBar: Ticket
  Prio: '220'
  Type: ''

Frontend::Navigation###AgentTicketQueue###002-Ticket

Main menu item registration.

Default value:

---
- AccessKey: o
  Block: ''
  Description: Overview of all Tickets per assigned Queue.
  Group: []
  GroupRo: []
  Link: Action=AgentTicketQueue
  LinkOption: ''
  Name: Queue view
  NavBar: Ticket
  Prio: '100'
  Type: ''
- AccessKey: t
  Block: ItemArea
  Description: Overview of all Tickets per assigned Queue.
  Group: []
  GroupRo: []
  Link: Action=AgentTicketQueue
  LinkOption: ''
  Name: Tickets
  NavBar: Ticket
  Prio: '200'
  Type: Menu

Frontend::Navigation###AgentTicketResponsibleView###002-Ticket

Main menu item registration.

This setting is not active by default.

Default value:

--- []

Frontend::Navigation###AgentTicketSMS###001-Framework

Main menu item registration.

Default value:

---
- AccessKey: ''
  Block: ''
  Description: Create new SMS ticket and send it out (outbound).
  Group: []
  GroupRo: []
  Link: Action=AgentTicketSMS
  LinkOption: ''
  Name: New SMS ticket
  NavBar: Ticket
  Prio: '230'
  Type: ''

Frontend::Navigation###AgentTicketSearch###002-Ticket

Main menu item registration.

Default value:

---
- AccessKey: s
  Block: ''
  Description: Search Tickets.
  Group: []
  GroupRo: []
  Link: Action=AgentTicketSearch
  LinkOption: onclick="window.setTimeout(function(){Core.Agent.Search.OpenSearchDialog('AgentTicketSearch');},
    0); return false;"
  Name: Search
  NavBar: Ticket
  Prio: '300'
  Type: ''

Frontend::Navigation###AgentTicketService###002-Ticket

Main menu item registration.

Default value:

---
- AccessKey: i
  Block: ''
  Description: Overview of all open Tickets.
  Group: []
  GroupRo: []
  Link: Action=AgentTicketService
  LinkOption: ''
  Name: Service view
  NavBar: Ticket
  Prio: '105'
  Type: ''

Frontend::Navigation###AgentTicketStatusView###002-Ticket

Main menu item registration.

Default value:

---
- AccessKey: v
  Block: ''
  Description: Overview of all open Tickets.
  Group: []
  GroupRo: []
  Link: Action=AgentTicketStatusView
  LinkOption: ''
  Name: Status view
  NavBar: Ticket
  Prio: '110'
  Type: ''

Frontend::Navigation###AgentTicketWatchView###002-Ticket

Main menu item registration.

This setting is not active by default.

Default value:

--- []

FrontendAgentTicketOverview

Ticket::Frontend::Overview###Medium

Allows having a medium format ticket overview (CustomerInfo => 1 - shows also the customer information).

Default value:

---
CustomerInfo: '0'
Module: Kernel::Output::HTML::TicketOverview::Medium
ModulePriority: '200'
Name: Medium
NameShort: M
OverviewMenuModules: '1'
TicketActionsPerTicket: '1'

Ticket::Frontend::Overview###Preview

Shows a preview of the ticket overview (CustomerInfo => 1 - shows also Customer-Info, CustomerInfoMaxSize max. size in characters of Customer-Info).

Default value:

---
CustomerInfo: '0'
CustomerInfoMaxSize: '18'
DefaultPreViewLines: '25'
DefaultViewNewLine: '90'
Module: Kernel::Output::HTML::TicketOverview::Preview
ModulePriority: '300'
Name: Large
NameShort: L
OverviewMenuModules: '1'
StripEmptyLines: '0'
TicketActionsPerTicket: '1'

Ticket::Frontend::Overview###Small

Allows having a small format ticket overview (CustomerInfo => 1 - shows also the customer information).

Default value:

---
CustomerInfo: '1'
Module: Kernel::Output::HTML::TicketOverview::Small
ModulePriority: '100'
Name: Small
NameShort: S

Ticket::Frontend::Overview::PreviewArticleLimit

Sets the count of articles visible in preview mode of ticket overviews.

This setting can not be deactivated.

Default value:

5

Ticket::Frontend::Overview::PreviewArticleSenderTypes

Defines which article sender types should be shown in the preview of a ticket.

This setting is not active by default.

Default value:

---
agent: '1'
customer: '1'
system: '1'

Ticket::Frontend::Overview::PreviewIsVisibleForCustomerExpanded

Defines if the first article should be displayed as expanded, that is visible for the related customer. If nothing defined, latest article will be expanded.

This setting is not active by default.

Default value:

0

Ticket::Frontend::OverviewMedium###DynamicField

Dynamic fields shown in the ticket medium format overview screen of the agent interface.

Default value:

--- {}

Ticket::Frontend::OverviewPreview###DynamicField

Dynamic fields shown in the ticket preview format overview screen of the agent interface.

Default value:

--- {}

Ticket::Frontend::OverviewSmall###DynamicField

Dynamic fields shown in the ticket small format overview screen of the agent interface.

Default value:

--- {}

FrontendAgentTicketOverviewMenuModule

Ticket::Frontend::OverviewMenuModule###001-Sort

This setting shows the sorting attributes in all overview screen, not only in queue view.

Default value:

---
Module: Kernel::Output::HTML::TicketOverviewMenu::Sort

Ticket::Frontend::PreMenuModule###100-Lock

Shows a link in the menu to lock / unlock a ticket in the ticket overviews of the agent interface.

Default value:

---
Action: AgentTicketLock
Module: Kernel::Output::HTML::TicketMenu::Lock
Name: Lock
PopupType: ''
Target: ''

Ticket::Frontend::PreMenuModule###200-Zoom

Shows a link in the menu to zoom a ticket in the ticket overviews of the agent interface.

Default value:

---
Action: AgentTicketZoom
Description: Look into a ticket!
Link: Action=AgentTicketZoom;TicketID=[% Data.TicketID | html %]
Module: Kernel::Output::HTML::TicketMenu::Generic
Name: Zoom
PopupType: ''
Target: ''

Ticket::Frontend::PreMenuModule###210-History

Shows a link in the menu to see the history of a ticket in every ticket overview of the agent interface.

Default value:

---
Action: AgentTicketHistory
Description: Show the ticket history
Link: Action=AgentTicketHistory;TicketID=[% Data.TicketID | html %]
Module: Kernel::Output::HTML::TicketMenu::Generic
Name: History
PopupType: TicketHistory
Target: ''

Ticket::Frontend::PreMenuModule###300-Priority

Shows a link in the menu to set the priority of a ticket in every ticket overview of the agent interface.

Default value:

---
Action: AgentTicketPriority
Description: Change the priority for this ticket
Link: Action=AgentTicketPriority;TicketID=[% Data.TicketID | html %]
Module: Kernel::Output::HTML::TicketMenu::Generic
Name: Priority
PopupType: TicketAction
Target: ''

Ticket::Frontend::PreMenuModule###420-Note

Shows a link in the menu to add a note to a ticket in every ticket overview of the agent interface.

Default value:

---
Action: AgentTicketNote
Description: Add a note to this ticket
Link: Action=AgentTicketNote;TicketID=[% Data.TicketID | html %]
Module: Kernel::Output::HTML::TicketMenu::Generic
Name: Note
PopupType: TicketAction
Target: ''

Ticket::Frontend::PreMenuModule###440-Close

Shows a link in the menu to close a ticket in every ticket overview of the agent interface.

Default value:

---
Action: AgentTicketClose
Description: Close this ticket
Link: Action=AgentTicketClose;TicketID=[% Data.TicketID | html %]
Module: Kernel::Output::HTML::TicketMenu::Generic
Name: Close
PopupType: TicketAction
Target: ''

Ticket::Frontend::PreMenuModule###445-Move

Shows a link in the menu to move a ticket in every ticket overview of the agent interface.

Default value:

---
Action: AgentTicketMove
Description: Change queue!
Module: Kernel::Output::HTML::TicketMenu::Move
Name: Move

Ticket::Frontend::PreMenuModule###450-Delete

Shows a link in the menu to delete a ticket in every ticket overview of the agent interface. Additional access control to show or not show this link can be done by using Key “Group” and Content like “rw:group1;move_into:group2”.

This setting is not active by default.

Default value:

---
Action: AgentTicketMove
Description: Delete this ticket
Link: Action=AgentTicketMove;TicketID=[% Data.TicketID %];DestQueue=Delete
Module: Kernel::Output::HTML::TicketMenu::Generic
Name: Delete
PopupType: ''
Target: ''

Ticket::Frontend::PreMenuModule###460-Junk

Shows a link in the menu to set a ticket as junk in every ticket overview of the agent interface. Additional access control to show or not show this link can be done by using Key “Group” and Content like “rw:group1;move_into:group2”.

This setting is not active by default.

Default value:

---
Action: AgentTicketMove
Description: Mark as Spam!
Link: Action=AgentTicketMove;TicketID=[% Data.TicketID %];DestQueue=Junk
Module: Kernel::Output::HTML::TicketMenu::Generic
Name: Spam
PopupType: ''
Target: ''

TicketOverviewMenuSort###SortAttributes

Defines from which ticket attributes the agent can select the result order.

Default value:

---
Age: '1'
Title: '1'

FrontendAgentToolBar

Frontend::ToolBarModule###110-Ticket::AgentTicketQueue

Toolbar Item for a shortcut. Additional access control to show or not show this link can be done by using Key “Group” and Content like “rw:group1;move_into:group2”.

This setting is not active by default.

Default value:

---
AccessKey: q
Action: AgentTicketQueue
CssClass: QueueView
Icon: fa fa-folder
Link: Action=AgentTicketQueue
Module: Kernel::Output::HTML::ToolBar::Link
Name: Queue view
Priority: '1010010'

Frontend::ToolBarModule###12-ChatRequests

Agent interface notification module to check for open chat requests.

Default value:

---
AccessKey: ''
CssClass: ChatRequests
Icon: fa fa-comments-o
Module: Kernel::Output::HTML::ToolBar::ChatRequests
Priority: '1030040'

Frontend::ToolBarModule###12-NotificationWebView::AgentNotificationView

Tool-bar item for a notification web view.

Default value:

---
AccessKey: u
Action: AgentNotificationView
CssClass: NotificationView
Icon: fa fa-flag-o
Link: Action=AgentNotificationView
Module: Kernel::Output::HTML::ToolBar::NotificationView
Name: 'Notifications Unseen:'
Priority: '1040010'

Frontend::ToolBarModule###120-Ticket::AgentTicketStatus

Toolbar Item for a shortcut. Additional access control to show or not show this link can be done by using Key “Group” and Content like “rw:group1;move_into:group2”.

This setting is not active by default.

Default value:

---
AccessKey: ''
Action: AgentTicketStatusView
CssClass: StatusView
Icon: fa fa-list-ol
Link: Action=AgentTicketStatusView
Module: Kernel::Output::HTML::ToolBar::Link
Name: Status view
Priority: '1010020'

Frontend::ToolBarModule###13-ChatAvailability

Agent interface availability.

Default value:

---
AccessKey: ''
CssClass: ChatAvailability
Icon: fa fa-circle-o
Module: Kernel::Output::HTML::ToolBar::ChatAvailability
Priority: '1030042'

Frontend::ToolBarModule###130-Ticket::AgentTicketEscalation

Toolbar Item for a shortcut. Additional access control to show or not show this link can be done by using Key “Group” and Content like “rw:group1;move_into:group2”.

This setting is not active by default.

Default value:

---
AccessKey: w
Action: AgentTicketEscalationView
CssClass: EscalationView
Icon: fa fa-exclamation
Link: Action=AgentTicketEscalationView
Module: Kernel::Output::HTML::ToolBar::Link
Name: Escalation view
Priority: '1010030'

Frontend::ToolBarModule###140-Ticket::AgentTicketPhone

Toolbar Item for a shortcut. Additional access control to show or not show this link can be done by using Key “Group” and Content like “rw:group1;move_into:group2”.

This setting is not active by default.

Default value:

---
AccessKey: ''
Action: AgentTicketPhone
CssClass: PhoneTicket
Icon: fa fa-phone
Link: Action=AgentTicketPhone
Module: Kernel::Output::HTML::ToolBar::Link
Name: New phone ticket
Priority: '1020010'

Frontend::ToolBarModule###150-Ticket::AgentTicketEmail

Toolbar Item for a shortcut. Additional access control to show or not show this link can be done by using Key “Group” and Content like “rw:group1;move_into:group2”.

This setting is not active by default.

Default value:

---
AccessKey: ''
Action: AgentTicketEmail
CssClass: EmailTicket
Icon: fa fa-envelope
Link: Action=AgentTicketEmail
Module: Kernel::Output::HTML::ToolBar::Link
Name: New email ticket
Priority: '1020020'

Frontend::ToolBarModule###160-Ticket::AgentTicketProcess

Toolbar Item for a shortcut. Additional access control to show or not show this link can be done by using Key “Group” and Content like “rw:group1;move_into:group2”.

This setting is not active by default.

Default value:

---
AccessKey: ''
Action: AgentTicketProcess
CssClass: ProcessTicket
Icon: fa fa-sitemap
Link: Action=AgentTicketProcess
Module: Kernel::Output::HTML::ToolBar::Link
Name: New process ticket
Priority: '1020030'

Frontend::ToolBarModule###170-Ticket::TicketResponsible

Agent interface notification module to see the number of tickets an agent is responsible for. Additional access control to show or not show this link can be done by using Key “Group” and Content like “rw:group1;move_into:group2”.

Default value:

---
AccessKey: r
AccessKeyNew: ''
AccessKeyReached: ''
CssClass: Responsible
CssClassNew: Responsible New
CssClassReached: Responsible Reached
Icon: fa fa-user
IconNew: fa fa-user
IconReached: fa fa-user
Module: Kernel::Output::HTML::ToolBar::TicketResponsible
Priority: '1030010'

Frontend::ToolBarModule###180-Ticket::TicketWatcher

Agent interface notification module to see the number of watched tickets. Additional access control to show or not show this link can be done by using Key “Group” and Content like “rw:group1;move_into:group2”.

Default value:

---
AccessKey: ''
AccessKeyNew: ''
AccessKeyReached: ''
CssClass: Watcher
CssClassNew: Watcher New
CssClassReached: Watcher Reached
Icon: fa fa-eye
IconNew: fa fa-eye
IconReached: fa fa-eye
Module: Kernel::Output::HTML::ToolBar::TicketWatcher
Priority: '1030020'

Frontend::ToolBarModule###190-Ticket::TicketLocked

Agent interface notification module to see the number of locked tickets. Additional access control to show or not show this link can be done by using Key “Group” and Content like “rw:group1;move_into:group2”.

Default value:

---
AccessKey: k
AccessKeyNew: ''
AccessKeyReached: ''
CssClass: Locked
CssClassNew: Locked New
CssClassReached: Locked Reached
Icon: fa fa-lock
IconNew: fa fa-lock
IconReached: fa fa-lock
Module: Kernel::Output::HTML::ToolBar::TicketLocked
Priority: '1030030'

Frontend::ToolBarModule###200-Ticket::AgentTicketService

Agent interface notification module to see the number of tickets in My Services. Additional access control to show or not show this link can be done by using Key “Group” and Content like “rw:group1;move_into:group2”.

This setting is not active by default.

Default value:

---
CssClass: ServiceView
Icon: fa fa-wrench
Module: Kernel::Output::HTML::ToolBar::TicketService
Priority: '1030035'

Frontend::ToolBarModule###210-Ticket::TicketSearchProfile

Agent interface module to access search profiles via nav bar. Additional access control to show or not show this link can be done by using Key “Group” and Content like “rw:group1;move_into:group2”.

This setting is not active by default.

Default value:

---
Block: ToolBarSearchProfile
Description: Search template
MaxWidth: '40'
Module: Kernel::Output::HTML::ToolBar::TicketSearchProfile
Name: Search template
Priority: '1990010'

Frontend::ToolBarModule###230-CICSearchCustomerID

Agent interface module to access CIC search via nav bar. Additional access control to show or not show this link can be done by using Key “Group” and Content like “rw:group1;move_into:group2”.

This setting is not active by default.

Default value:

---
Block: ToolBarCICSearchCustomerID
Description: CustomerID...
Module: Kernel::Output::HTML::ToolBar::Generic
Name: CustomerID
Priority: '1990030'
Size: '10'

Frontend::ToolBarModule###240-CICSearchCustomerUser

Agent interface module to access CIC search via nav bar. Additional access control to show or not show this link can be done by using Key “Group” and Content like “rw:group1;move_into:group2”.

This setting is not active by default.

Default value:

---
Block: ToolBarCICSearchCustomerUser
Description: Customer user...
Module: Kernel::Output::HTML::ToolBar::Generic
Name: Customer User
Priority: '1990040'
Size: '10'

Frontend::ToolBarModule###90-FAQ::AgentFAQAdd

Toolbar Item for a shortcut.

This setting is not active by default.

Default value:

---
AccessKey: ''
Action: AgentFAQAdd
CssClass: FAQ
Icon: fa fa-question
Link: Action=AgentFAQAdd
Module: Kernel::Output::HTML::ToolBar::Link
Name: Add FAQ article
Priority: '1020090'

FrontendAgentViewCustomerInformationCenter

AgentCustomerInformationCenter::Backend###0050-CIC-CustomerUserList

Parameters for the dashboard backend of the customer user list overview of the agent interface . “Limit” is the number of entries shown by default. “Group” is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). “Default” determines if the plugin is enabled by default or if the user needs to enable it manually. “CacheTTLLocal” is the cache time in minutes for the plugin.

Default value:

---
Attributes: ''
Block: ContentLarge
CacheTTLLocal: '0.5'
Default: '1'
Description: All customer users of a CustomerID
Group: ''
Limit: '10'
Module: Kernel::Output::HTML::Dashboard::CustomerUserList
Permission: ro
Title: Customer Users

AgentCustomerInformationCenter::Backend###0100-CIC-TicketPendingReminder

Parameters for the dashboard backend of the ticket pending reminder overview of the agent interface . “Limit” is the number of entries shown by default. “Group” is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). “Default” determines if the plugin is enabled by default or if the user needs to enable it manually. “CacheTTLLocal” is the cache time in minutes for the plugin. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

Default value:

---
Attributes: TicketPendingTimeOlderMinutes=1;StateType=pending reminder;SortBy=PendingTime;OrderBy=Down;
Block: ContentLarge
CacheTTLLocal: '0.5'
Default: '1'
DefaultColumns:
  Age: '2'
  Changed: '1'
  Created: '1'
  CustomerCompanyName: '1'
  CustomerID: '1'
  CustomerName: '1'
  CustomerUserID: '1'
  EscalationResponseTime: '1'
  EscalationSolutionTime: '1'
  EscalationTime: '1'
  EscalationUpdateTime: '1'
  Lock: '1'
  Owner: '1'
  PendingTime: '1'
  Priority: '1'
  Queue: '1'
  Responsible: '1'
  SLA: '1'
  Service: '1'
  State: '1'
  TicketNumber: '2'
  Title: '2'
  Type: '1'
Description: All tickets with a reminder set where the reminder date has been reached
Filter: Locked
Group: ''
Limit: '10'
Module: Kernel::Output::HTML::Dashboard::TicketGeneric
Permission: ro
Time: UntilTime
Title: Reminder Tickets

AgentCustomerInformationCenter::Backend###0110-CIC-TicketEscalation

Parameters for the dashboard backend of the ticket escalation overview of the agent interface . “Limit” is the number of entries shown by default. “Group” is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). “Default” determines if the plugin is enabled by default or if the user needs to enable it manually. “CacheTTLLocal” is the cache time in minutes for the plugin. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

Default value:

---
Attributes: TicketEscalationTimeOlderMinutes=1;SortBy=EscalationTime;OrderBy=Down;
Block: ContentLarge
CacheTTLLocal: '0.5'
Default: '1'
DefaultColumns:
  Age: '2'
  Changed: '1'
  Created: '1'
  CustomerCompanyName: '1'
  CustomerID: '1'
  CustomerName: '1'
  CustomerUserID: '1'
  EscalationResponseTime: '1'
  EscalationSolutionTime: '1'
  EscalationTime: '1'
  EscalationUpdateTime: '1'
  Lock: '1'
  Owner: '1'
  PendingTime: '1'
  Priority: '1'
  Queue: '1'
  Responsible: '1'
  SLA: '1'
  Service: '1'
  State: '1'
  TicketNumber: '2'
  Title: '2'
  Type: '1'
Description: All escalated tickets
Filter: All
Group: ''
Limit: '10'
Module: Kernel::Output::HTML::Dashboard::TicketGeneric
Permission: ro
Time: EscalationTime
Title: Escalated Tickets

AgentCustomerInformationCenter::Backend###0120-CIC-TicketNew

Parameters for the dashboard backend of the new tickets overview of the agent interface. “Limit” is the number of entries shown by default. “Group” is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). “Default” determines if the plugin is enabled by default or if the user needs to enable it manually. “CacheTTLLocal” is the cache time in minutes for the plugin. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

Default value:

---
Attributes: StateType=new;
Block: ContentLarge
CacheTTLLocal: '0.5'
Default: '1'
DefaultColumns:
  Age: '2'
  Changed: '1'
  Created: '1'
  CustomerCompanyName: '1'
  CustomerID: '1'
  CustomerName: '1'
  CustomerUserID: '1'
  EscalationResponseTime: '1'
  EscalationSolutionTime: '1'
  EscalationTime: '1'
  EscalationUpdateTime: '1'
  Lock: '1'
  Owner: '1'
  PendingTime: '1'
  Priority: '1'
  Queue: '1'
  Responsible: '1'
  SLA: '1'
  Service: '1'
  State: '1'
  TicketNumber: '2'
  Title: '2'
  Type: '1'
Description: All new tickets, these tickets have not been worked on yet
Filter: All
Group: ''
Limit: '10'
Module: Kernel::Output::HTML::Dashboard::TicketGeneric
Permission: ro
Time: Age
Title: New Tickets

AgentCustomerInformationCenter::Backend###0130-CIC-TicketOpen

Parameters for the dashboard backend of the open tickets overview of the agent interface. “Limit” is the number of entries shown by default. “Group” is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). “Default” determines if the plugin is enabled by default or if the user needs to enable it manually. “CacheTTLLocal” is the cache time in minutes for the plugin. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

Default value:

---
Attributes: StateType=open;
Block: ContentLarge
CacheTTLLocal: '0.5'
Default: '1'
DefaultColumns:
  Age: '2'
  Changed: '1'
  Created: '1'
  CustomerCompanyName: '1'
  CustomerID: '1'
  CustomerName: '1'
  CustomerUserID: '1'
  EscalationResponseTime: '1'
  EscalationSolutionTime: '1'
  EscalationTime: '1'
  EscalationUpdateTime: '1'
  Lock: '1'
  Owner: '1'
  PendingTime: '1'
  Priority: '1'
  Queue: '1'
  Responsible: '1'
  SLA: '1'
  Service: '1'
  State: '1'
  TicketNumber: '2'
  Title: '2'
  Type: '1'
Description: All open tickets, these tickets have already been worked on.
Filter: All
Group: ''
Limit: '10'
Module: Kernel::Output::HTML::Dashboard::TicketGeneric
Permission: ro
Time: Age
Title: Open Tickets

AgentCustomerInformationCenter::Backend###0500-CIC-CustomerIDStatus

Parameters for the dashboard backend of the customer id status widget of the agent interface . “Group” is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). “Default” determines if the plugin is enabled by default or if the user needs to enable it manually. “CacheTTLLocal” is the cache time in minutes for the plugin.

Default value:

---
Attributes: ''
Block: ContentSmall
CacheTTLLocal: '0.5'
Default: '1'
Description: Company Status
Group: ''
Module: Kernel::Output::HTML::Dashboard::CustomerIDStatus
Permission: ro
Title: Company Status

AgentCustomerInformationCenter::MainMenu###010-EditCustomerID

Main menu registration.

This setting is not active by default.

Default value:

---
Link: '[% Env("Baselink") %]Action=AdminCustomerCompany;Subaction=Change;CustomerID=[%
  Data.CustomerID | uri %];Nav=0'
Name: Edit customer company

FrontendAgentViewCustomerUserAddressBook

CustomerUser::Frontend::Overview###AddressBook

Defines an overview module to show the address book view of a customer user list.

This setting can not be deactivated.

Default value:

---
Module: Kernel::Output::HTML::CustomerUser::OverviewAddressBook
Name: AddressBook

FrontendAgentViewCustomerUserInformationCenter

AgentCustomerUserInformationCenter::Backend###0050-CUIC-CustomerIDList

Parameters for the dashboard backend of the customer id list overview of the agent interface . “Limit” is the number of entries shown by default. “Group” is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). “Default” determines if the plugin is enabled by default or if the user needs to enable it manually. “CacheTTLLocal” is the cache time in minutes for the plugin.

Default value:

---
Attributes: ''
Block: ContentLarge
CacheTTLLocal: '0.5'
Default: '1'
Description: All CustomerIDs of a customer user.
Group: ''
Limit: '10'
Module: Kernel::Output::HTML::Dashboard::CustomerIDList
Permission: ro
Title: Customer IDs

AgentCustomerUserInformationCenter::Backend###0100-CUIC-TicketPendingReminder

Parameters for the dashboard backend of the ticket pending reminder overview of the agent interface. “Limit” is the number of entries shown by default. “Group” is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). “Default” determines if the plugin is enabled by default or if the user needs to enable it manually. “CacheTTLLocal” is the cache time in minutes for the plugin. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

Default value:

---
Attributes: TicketPendingTimeOlderMinutes=1;StateType=pending reminder;SortBy=PendingTime;OrderBy=Down;
Block: ContentLarge
CacheTTLLocal: '0.5'
Default: '1'
DefaultColumns:
  Age: '2'
  Changed: '1'
  Created: '1'
  CustomerCompanyName: '1'
  CustomerID: '1'
  CustomerName: '1'
  CustomerUserID: '1'
  EscalationResponseTime: '1'
  EscalationSolutionTime: '1'
  EscalationTime: '1'
  EscalationUpdateTime: '1'
  Lock: '1'
  Owner: '1'
  PendingTime: '1'
  Priority: '1'
  Queue: '1'
  Responsible: '1'
  SLA: '1'
  Service: '1'
  State: '1'
  TicketNumber: '2'
  Title: '2'
  Type: '1'
Description: All tickets with a reminder set where the reminder date has been reached
Filter: Locked
Group: ''
Limit: '10'
Module: Kernel::Output::HTML::Dashboard::TicketGeneric
Permission: ro
Time: UntilTime
Title: Reminder Tickets

AgentCustomerUserInformationCenter::Backend###0110-CUIC-TicketEscalation

Parameters for the dashboard backend of the ticket escalation overview of the agent interface. “Limit” is the number of entries shown by default. “Group” is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). “Default” determines if the plugin is enabled by default or if the user needs to enable it manually. “CacheTTLLocal” is the cache time in minutes for the plugin. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

Default value:

---
Attributes: TicketEscalationTimeOlderMinutes=1;SortBy=EscalationTime;OrderBy=Down;
Block: ContentLarge
CacheTTLLocal: '0.5'
Default: '1'
DefaultColumns:
  Age: '2'
  Changed: '1'
  Created: '1'
  CustomerCompanyName: '1'
  CustomerID: '1'
  CustomerName: '1'
  CustomerUserID: '1'
  EscalationResponseTime: '1'
  EscalationSolutionTime: '1'
  EscalationTime: '1'
  EscalationUpdateTime: '1'
  Lock: '1'
  Owner: '1'
  PendingTime: '1'
  Priority: '1'
  Queue: '1'
  Responsible: '1'
  SLA: '1'
  Service: '1'
  State: '1'
  TicketNumber: '2'
  Title: '2'
  Type: '1'
Description: All escalated tickets
Filter: All
Group: ''
Limit: '10'
Module: Kernel::Output::HTML::Dashboard::TicketGeneric
Permission: ro
Time: EscalationTime
Title: Escalated Tickets

AgentCustomerUserInformationCenter::Backend###0120-CUIC-TicketNew

Parameters for the dashboard backend of the new tickets overview of the agent interface. “Limit” is the number of entries shown by default. “Group” is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). “Default” determines if the plugin is enabled by default or if the user needs to enable it manually. “CacheTTLLocal” is the cache time in minutes for the plugin. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

Default value:

---
Attributes: StateType=new;
Block: ContentLarge
CacheTTLLocal: '0.5'
Default: '1'
DefaultColumns:
  Age: '2'
  Changed: '1'
  Created: '1'
  CustomerCompanyName: '1'
  CustomerID: '1'
  CustomerName: '1'
  CustomerUserID: '1'
  EscalationResponseTime: '1'
  EscalationSolutionTime: '1'
  EscalationTime: '1'
  EscalationUpdateTime: '1'
  Lock: '1'
  Owner: '1'
  PendingTime: '1'
  Priority: '1'
  Queue: '1'
  Responsible: '1'
  SLA: '1'
  Service: '1'
  State: '1'
  TicketNumber: '2'
  Title: '2'
  Type: '1'
Description: All new tickets, these tickets have not been worked on yet
Filter: All
Group: ''
Limit: '10'
Module: Kernel::Output::HTML::Dashboard::TicketGeneric
Permission: ro
Time: Age
Title: New Tickets

AgentCustomerUserInformationCenter::Backend###0130-CUIC-TicketOpen

Parameters for the dashboard backend of the open tickets overview of the agent interface. “Limit” is the number of entries shown by default. “Group” is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). “Default” determines if the plugin is enabled by default or if the user needs to enable it manually. “CacheTTLLocal” is the cache time in minutes for the plugin. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

Default value:

---
Attributes: StateType=open;
Block: ContentLarge
CacheTTLLocal: '0.5'
Default: '1'
DefaultColumns:
  Age: '2'
  Changed: '1'
  Created: '1'
  CustomerCompanyName: '1'
  CustomerID: '1'
  CustomerName: '1'
  CustomerUserID: '1'
  EscalationResponseTime: '1'
  EscalationSolutionTime: '1'
  EscalationTime: '1'
  EscalationUpdateTime: '1'
  Lock: '1'
  Owner: '1'
  PendingTime: '1'
  Priority: '1'
  Queue: '1'
  Responsible: '1'
  SLA: '1'
  Service: '1'
  State: '1'
  TicketNumber: '2'
  Title: '2'
  Type: '1'
Description: All open tickets, these tickets have already been worked on.
Filter: All
Group: ''
Limit: '10'
Module: Kernel::Output::HTML::Dashboard::TicketGeneric
Permission: ro
Time: Age
Title: Open Tickets

FrontendAgentViewCustomerUserSearch

CustomerUser::Frontend::AgentCustomerUserAddressBook###DefaultFields

Defines the default filter fields in the customer user address book search (CustomerUser or CustomerCompany). For the CustomerCompany fields a prefix ‘CustomerCompany_’ must be added.

This setting can not be deactivated.

Default value:

---
Email:
- UserLogin
- UserFirstname
- UserLastname
- UserEmail
- UserCustomerID

CustomerUser::Frontend::AgentCustomerUserAddressBook###DefaultFields###SMS

Defines the default filter fields in the customer user address book search (CustomerUser or CustomerCompany). For the CustomerCompany fields a prefix ‘CustomerCompany_’ must be added.

This setting can not be deactivated.

Default value:

---
- UserFirstname
- UserLastname
- UserLogin
- UserMobile
- UserCustomerID

CustomerUser::Frontend::AgentCustomerUserAddressBook###SearchParameters

Defines the search parameters for the AgentCustomerUserAddressBook screen. With the setting ‘CustomerTicketTextField’ the values for the recipient field can be specified.

This setting can not be deactivated.

Default value:

---
Email:
  CustomerTicketTextField: UserMailString
  Order::Default: Up
  PageShown: '50'
  SearchLimit: '10000'
  SortBy::Default: UserLogin

CustomerUser::Frontend::AgentCustomerUserAddressBook###SearchParameters###SMS

Defines the search parameters for the AgentCustomerUserAddressBook screen. With the setting ‘CustomerTicketTextField’ the values for the recipient field can be specified.

This setting can not be deactivated.

Default value:

---
CustomerTicketTextField: UserMobile
Order::Default: Up
PageShown: '50'
SearchLimit: '10000'
SortBy::Default: UserLogin

CustomerUser::Frontend::AgentCustomerUserAddressBook###ShowColumns

Defines the shown columns and the position in the AgentCustomerUserAddressBook result screen.

This setting can not be deactivated.

Default value:

---
Email:
- UserFirstname
- UserLastname
- UserLogin
- UserEmail
- UserCustomerID

CustomerUser::Frontend::AgentCustomerUserAddressBook###ShowColumns###SMS

Defines the shown columns and the position in the AgentCustomerUserAddressBook result screen.

This setting can not be deactivated.

Default value:

---
- UserFirstname
- UserLastname
- UserLogin
- UserMobile
- UserCustomerID

FrontendAgentViewDashboard

AgentCustomerInformationCenter::Backend###0600-CIC-CustomerCompanyInformation

Parameters for the dashboard backend of the customer company information of the agent interface. “Group” is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). “Default” determines if the plugin is enabled by default or if the user needs to enable it manually. “CacheTTLLocal” is the cache time in minutes for the plugin.

Default value:

---
Attributes: ''
Block: ContentSmall
Default: '1'
Description: Customer Information
Group: ''
Module: Kernel::Output::HTML::Dashboard::CustomerCompanyInformation
Title: Customer Information

AgentCustomerUserInformationCenter::Backend###0100-CUIC-CustomerUserInformation

Parameters for the dashboard backend of the customer user information of the agent interface. “Group” is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). “Default” determines if the plugin is enabled by default or if the user needs to enable it manually. “CacheTTLLocal” is the cache time in minutes for the plugin.

Default value:

---
Attributes: ''
Block: ContentSmall
Default: '1'
Description: Customer User Information
Group: ''
Module: Kernel::Output::HTML::Dashboard::CustomerUserInformation
Title: Customer User Information

AgentCustomerUserInformationCenter::Backend###0600-CUIC-CustomerCompanyInformation

Parameters for the dashboard backend of the customer company information of the agent interface. “Group” is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). “Default” determines if the plugin is enabled by default or if the user needs to enable it manually. “CacheTTLLocal” is the cache time in minutes for the plugin.

Default value:

---
Attributes: ''
Block: ContentSmall
Default: '1'
Description: Customer Information
Group: ''
Module: Kernel::Output::HTML::Dashboard::CustomerCompanyInformation
Title: Customer Information

DashboardBackend###0000-ProductNotify

Defines the parameters for the dashboard backend. “Group” is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). “Default” indicates if the plugin is enabled by default or if the user needs to enable it manually. “CacheTTLLocal” defines the cache expiration period in minutes for the plugin. “Mandatory” determines if the plugin is always shown and can not be removed by agents.

Default value:

---
Block: ContentLarge
CacheTTLLocal: '1440'
Default: '1'
Description: News about OTRS releases!
Group: admin
Mandatory: '0'
Module: Kernel::Output::HTML::Dashboard::ProductNotify
Title: Product News

DashboardBackend###0100-TicketPendingReminder

Parameters for the dashboard backend of the ticket pending reminder overview of the agent interface . “Limit” is the number of entries shown by default. “Group” is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). “Default” determines if the plugin is enabled by default or if the user needs to enable it manually. “CacheTTLLocal” is the cache time in minutes for the plugin. “Mandatory” determines if the plugin is always shown and can not be removed by agents. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

Default value:

---
Attributes: TicketPendingTimeOlderMinutes=1;StateType=pending reminder;SortBy=PendingTime;OrderBy=Down;
Block: ContentLarge
CacheTTLLocal: '0.5'
Default: '1'
DefaultColumns:
  Age: '2'
  Changed: '1'
  Created: '1'
  CustomerCompanyName: '1'
  CustomerID: '1'
  CustomerName: '1'
  CustomerUserID: '1'
  EscalationResponseTime: '1'
  EscalationSolutionTime: '1'
  EscalationTime: '1'
  EscalationUpdateTime: '1'
  Lock: '1'
  Owner: '1'
  PendingTime: '1'
  Priority: '1'
  Queue: '1'
  Responsible: '1'
  SLA: '1'
  Service: '1'
  State: '1'
  TicketNumber: '2'
  Title: '2'
  Type: '1'
Description: All tickets with a reminder set where the reminder date has been reached
Filter: Locked
Group: ''
Limit: '10'
Mandatory: '0'
Module: Kernel::Output::HTML::Dashboard::TicketGeneric
Permission: rw
Time: UntilTime
Title: Reminder Tickets

DashboardBackend###0110-TicketEscalation

Parameters for the dashboard backend of the ticket escalation overview of the agent interface . “Limit” is the number of entries shown by default. “Group” is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). “Default” determines if the plugin is enabled by default or if the user needs to enable it manually. “CacheTTLLocal” is the cache time in minutes for the plugin. “Mandatory” determines if the plugin is always shown and can not be removed by agents. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

Default value:

---
Attributes: TicketEscalationTimeOlderMinutes=1;SortBy=EscalationTime;OrderBy=Down;
Block: ContentLarge
CacheTTLLocal: '0.5'
Default: '1'
DefaultColumns:
  Age: '2'
  Changed: '1'
  Created: '1'
  CustomerCompanyName: '1'
  CustomerID: '1'
  CustomerName: '1'
  CustomerUserID: '1'
  EscalationResponseTime: '1'
  EscalationSolutionTime: '1'
  EscalationTime: '1'
  EscalationUpdateTime: '1'
  Lock: '1'
  Owner: '1'
  PendingTime: '1'
  Priority: '1'
  Queue: '1'
  Responsible: '1'
  SLA: '1'
  Service: '1'
  State: '1'
  TicketNumber: '2'
  Title: '2'
  Type: '1'
Description: All escalated tickets
Filter: All
Group: ''
Limit: '10'
Mandatory: '0'
Module: Kernel::Output::HTML::Dashboard::TicketGeneric
Permission: rw
Time: EscalationTime
Title: Escalated Tickets

DashboardBackend###0120-TicketNew

Parameters for the dashboard backend of the new tickets overview of the agent interface. “Limit” is the number of entries shown by default. “Group” is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). “Default” determines if the plugin is enabled by default or if the user needs to enable it manually. “CacheTTLLocal” is the cache time in minutes for the plugin. “Mandatory” determines if the plugin is always shown and can not be removed by agents. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

Default value:

---
Attributes: StateType=new;
Block: ContentLarge
CacheTTLLocal: '0.5'
Default: '1'
DefaultColumns:
  Age: '2'
  Changed: '1'
  Created: '1'
  CustomerCompanyName: '1'
  CustomerID: '1'
  CustomerName: '1'
  CustomerUserID: '1'
  EscalationResponseTime: '1'
  EscalationSolutionTime: '1'
  EscalationTime: '1'
  EscalationUpdateTime: '1'
  Lock: '1'
  Owner: '1'
  PendingTime: '1'
  Priority: '1'
  Queue: '1'
  Responsible: '1'
  SLA: '1'
  Service: '1'
  State: '1'
  TicketNumber: '2'
  Title: '2'
  Type: '1'
Description: All new tickets, these tickets have not been worked on yet
Filter: All
Group: ''
Limit: '10'
Mandatory: '0'
Module: Kernel::Output::HTML::Dashboard::TicketGeneric
Permission: rw
Time: Age
Title: New Tickets

DashboardBackend###0130-TicketOpen

Parameters for the dashboard backend of the open tickets overview of the agent interface. “Limit” is the number of entries shown by default. “Group” is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). “Default” determines if the plugin is enabled by default or if the user needs to enable it manually. “CacheTTLLocal” is the cache time in minutes for the plugin. “Mandatory” determines if the plugin is always shown and can not be removed by agents. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

Default value:

---
Attributes: StateType=open;
Block: ContentLarge
CacheTTLLocal: '0.5'
Default: '1'
DefaultColumns:
  Age: '2'
  Changed: '1'
  Created: '1'
  CustomerCompanyName: '1'
  CustomerID: '1'
  CustomerName: '1'
  CustomerUserID: '1'
  EscalationResponseTime: '1'
  EscalationSolutionTime: '1'
  EscalationTime: '1'
  EscalationUpdateTime: '1'
  Lock: '1'
  Owner: '1'
  PendingTime: '1'
  Priority: '1'
  Queue: '1'
  Responsible: '1'
  SLA: '1'
  Service: '1'
  State: '1'
  TicketNumber: '2'
  Title: '2'
  Type: '1'
Description: All open tickets, these tickets have already been worked on.
Filter: All
Group: ''
Limit: '10'
Mandatory: '0'
Module: Kernel::Output::HTML::Dashboard::TicketGeneric
Permission: rw
Time: Age
Title: Open Tickets

DashboardBackend###0140-RunningTicketProcess

Parameters for the dashboard backend of the running process tickets overview of the agent interface . “Limit” is the number of entries shown by default. “Group” is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). “Default” determines if the plugin is enabled by default or if the user needs to enable it manually. “CacheTTLLocal” is the cache time in minutes for the plugin. “Mandatory” determines if the plugin is always shown and can not be removed by agents.

Default value:

---
Attributes: StateType=new;StateType=open;StateType=pending reminder;StateType=pending
  auto
Block: ContentLarge
CacheTTLLocal: '0.5'
Default: '0'
DefaultColumns:
  Age: '2'
  Changed: '1'
  CustomerID: '1'
  CustomerName: '1'
  CustomerUserID: '1'
  DynamicField_ProcessManagementActivityID: '2'
  DynamicField_ProcessManagementProcessID: '2'
  EscalationResponseTime: '1'
  EscalationSolutionTime: '1'
  EscalationTime: '1'
  EscalationUpdateTime: '1'
  Lock: '1'
  Owner: '1'
  PendingTime: '1'
  Priority: '1'
  Queue: '1'
  Responsible: '1'
  SLA: '1'
  Service: '1'
  State: '1'
  TicketNumber: '2'
  Title: '2'
  Type: '1'
Description: All tickets with a reminder set where the reminder date has been reached
Group: ''
IsProcessWidget: '1'
Limit: '10'
Mandatory: '0'
Module: Kernel::Output::HTML::Dashboard::TicketGeneric
Permission: rw
Time: UntilTime
Title: Running Process Tickets

DashboardBackend###0200-Image

Defines the parameters for the dashboard backend. “Group” is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). “Default” indicates if the plugin is enabled by default or if the user needs to enable it manually. “CacheTTL” indicates the cache expiration period in minutes for the plugin. “Mandatory” determines if the plugin is always shown and can not be removed by agents.

This setting is not active by default.

Default value:

---
Block: ContentLarge
Default: '1'
Description: Some picture description!
Group: ''
Height: '140'
Link: https://otrs.org/
LinkTitle: https://otrs.org/
Mandatory: '0'
Module: Kernel::Output::HTML::Dashboard::Image
Title: A picture
URL: https://www.otrs.com/wp-uploads//2013/10/OTRS_Logo-300x170.png
Width: '198'

DashboardBackend###0210-MOTD

Shows the message of the day (MOTD) in the agent dashboard. “Group” is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). “Default” indicates if the plugin is enabled by default or if the user needs to enable it manually. “Mandatory” determines if the plugin is always shown and can not be removed by agents.

This setting is not active by default.

Default value:

---
Block: ContentLarge
Default: '1'
Group: ''
Mandatory: '0'
Module: Kernel::Output::HTML::Dashboard::MOTD
Title: Message of the Day

DashboardBackend###0250-TicketStats

Parameters for the dashboard backend of the ticket stats of the agent interface. “Limit” is the number of entries shown by default. “Group” is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). “Default” determines if the plugin is enabled by default or if the user needs to enable it manually. “CacheTTLLocal” is the cache time in minutes for the plugin. “Mandatory” determines if the plugin is always shown and can not be removed by agents.

Default value:

---
Block: ContentSmall
CacheTTLLocal: '30'
Changed: '1'
Closed: '1'
Default: '1'
Group: ''
Mandatory: '0'
Module: Kernel::Output::HTML::Dashboard::TicketStatsGeneric
Permission: rw
Title: 7 Day Stats

DashboardBackend###0260-TicketCalendar

Parameters for the dashboard backend of the upcoming events widget of the agent interface. “Limit” is the number of entries shown by default. “Group” is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). “Default” determines if the plugin is enabled by default or if the user needs to enable it manually. “CacheTTLLocal” is the cache time in minutes for the plugin. “Mandatory” determines if the plugin is always shown and can not be removed by agents.

Default value:

---
Block: ContentSmall
CacheTTL: '2'
Default: '1'
Group: ''
Limit: '6'
Mandatory: '0'
Module: Kernel::Output::HTML::Dashboard::Calendar
OwnerOnly: ''
Permission: rw
Title: Upcoming Events

DashboardBackend###0270-TicketQueueOverview

Parameters for the dashboard backend of the queue overview widget of the agent interface. “Group” is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). “QueuePermissionGroup” is not mandatory, queues are only listed if they belong to this permission group if you enable it. “States” is a list of states, the key is the sort order of the state in the widget. “Default” determines if the plugin is enabled by default or if the user needs to enable it manually. “CacheTTLLocal” is the cache time in minutes for the plugin. “Mandatory” determines if the plugin is always shown and can not be removed by agents.

Default value:

---
Block: ContentLarge
CacheTTLLocal: '2'
Default: '1'
Description: Provides a matrix overview of the tickets per state per queue
Group: ''
Mandatory: '0'
Module: Kernel::Output::HTML::Dashboard::TicketQueueOverview
Permission: rw
QueuePermissionGroup: ''
Sort: SortBy=Age;OrderBy=Up
States:
  '1': new
  '4': open
  '6': pending reminder
Title: Ticket Queue Overview

DashboardBackend###0280-DashboardEventsTicketCalendar

Parameters for the dashboard backend of the ticket events calendar of the agent interface. “Limit” is the number of entries shown by default. “Group” is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). “Default” determines if the plugin is enabled by default or if the user needs to enable it manually. “CacheTTLLocal” is the cache time in minutes for the plugin. “Mandatory” determines if the plugin is always shown and can not be removed by agents.

Default value:

---
Block: ContentLarge
CacheTTL: '0'
Default: '0'
Group: ''
Mandatory: '0'
Module: Kernel::Output::HTML::Dashboard::EventsTicketCalendar
Title: Events Ticket Calendar

DashboardBackend###0300-IFrame

Defines the parameters for the dashboard backend. “Group” is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). “Default” indicates if the plugin is enabled by default or if the user needs to enable it manually. “CacheTTL” indicates the cache expiration period in minutes for the plugin. “Mandatory” determines if the plugin is always shown and can not be removed by agents.

This setting is not active by default.

Default value:

---
Align: left
Block: ContentLarge
Default: '1'
Description: Some description!
Frameborder: '1'
Group: ''
Height: '800'
Link: https://otrs.com/
LinkTitle: OTRS.com/
Mandatory: '0'
Marginheight: '5'
Marginwidth: '5'
Module: Kernel::Output::HTML::Dashboard::IFrame
Scrolling: auto
Title: A Website
URL: https://otrs.com/
Width: '1024'

DashboardBackend###0390-UserOutOfOffice

Defines the parameters for the dashboard backend. “Limit” defines the number of entries displayed by default. “Group” is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). “Default” indicates if the plugin is enabled by default or if the user needs to enable it manually. “CacheTTLLocal” defines the cache expiration period in minutes for the plugin. “Mandatory” determines if the plugin is always shown and can not be removed by agents.

Default value:

---
Block: ContentSmall
CacheTTLLocal: '5'
Default: '1'
Description: Out of Office users.
Group: ''
Limit: '10'
Mandatory: '0'
Module: Kernel::Output::HTML::Dashboard::UserOutOfOffice
SortBy: UserFullname
Title: Out Of Office

DashboardBackend###0398-FAQ-LastChange

Defines the parameters for the dashboard backend. “Limit” defines the number of entries displayed by default. “Group” is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). “Default” indicates if the plugin is enabled by default or if the user needs to enable it manually.

Default value:

---
Block: ContentSmall
Default: '1'
Description: ''
Group: ''
Mandatory: '0'
Module: Kernel::Output::HTML::Dashboard::FAQ
Title: Latest updated FAQ articles
Type: LastChange

DashboardBackend###0399-FAQ-LastCreate

Defines the parameters for the dashboard backend. “Limit” defines the number of entries displayed by default. “Group” is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). “Default” indicates if the plugin is enabled by default or if the user needs to enable it manually.

Default value:

---
Block: ContentSmall
Default: '1'
Description: ''
Group: ''
Mandatory: '0'
Module: Kernel::Output::HTML::Dashboard::FAQ
Title: Latest created FAQ articles
Type: LastCreate

DashboardBackend###0400-UserOnline

Defines the parameters for the dashboard backend. “Limit” defines the number of entries displayed by default. “Group” is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). “Default” indicates if the plugin is enabled by default or if the user needs to enable it manually. “CacheTTLLocal” defines the cache expiration period in minutes for the plugin. “Mandatory” determines if the plugin is always shown and can not be removed by agents.

Default value:

---
Block: ContentSmall
CacheTTLLocal: '5'
Default: '0'
Description: Logged in users.
Filter: Agent
Group: ''
Limit: '10'
Mandatory: '0'
Module: Kernel::Output::HTML::Dashboard::UserOnline
ShowEmail: '0'
SortBy: UserFullname
Title: Logged-In Users

DashboardBackend###0405-News

Defines the parameters for the dashboard backend. “Limit” defines the number of entries displayed by default. “Group” is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). “Default” indicates if the plugin is enabled by default or if the user needs to enable it manually. “CacheTTL” indicates the cache expiration period in minutes for the plugin. “Mandatory” determines if the plugin is always shown and can not be removed by agents.

Default value:

---
Block: ContentSmall
CacheTTL: '360'
Default: '1'
Description: News about OTRS.
Group: ''
Limit: '6'
Mandatory: '0'
Module: Kernel::Output::HTML::Dashboard::News
Title: OTRS News

DashboardBackend###0410-RSS

Defines the parameters for the dashboard backend. “Limit” defines the number of entries displayed by default. “Group” is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). “Default” indicates if the plugin is enabled by default or if the user needs to enable it manually. “CacheTTL” indicates the cache expiration period in minutes for the plugin. “Mandatory” determines if the plugin is always shown and can not be removed by agents.

This setting is not active by default.

Default value:

---
Block: ContentSmall
CacheTTL: '360'
Default: '1'
Description: Custom RSS feed.
Group: ''
Limit: '6'
Mandatory: '0'
Module: Kernel::Output::HTML::Dashboard::RSS
Title: Custom RSS Feed
URL: https://www.otrs.com/en/rss.xml
URL_de: https://www.otrs.com/de/rss.xml
URL_es: https://www.otrs.com/es/rss.xml
URL_nl: https://www.otrs.com/nl/rss.xml
URL_ru: https://www.otrs.com/ru/rss.xml
URL_zh: https://www.otrs.com/cn/rss.xml

DashboardBackend###0420-CmdOutput

Defines the parameters for the dashboard backend. “Cmd” is used to specify command with parameters. “Group” is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). “Default” indicates if the plugin is enabled by default or if the user needs to enable it manually. “CacheTTL” indicates the cache expiration period in minutes for the plugin. “Mandatory” determines if the plugin is always shown and can not be removed by agents.

This setting is not active by default.

Default value:

---
Block: ContentSmall
CacheTTL: '60'
Cmd: /bin/echo Configure me please.
Default: '0'
Description: Show command line output.
Group: ''
Mandatory: '0'
Module: Kernel::Output::HTML::Dashboard::CmdOutput
Title: Sample command output

DashboardBackend###0500-AppointmentCalendar

Defines the parameters for the dashboard backend. “Limit” defines the number of entries displayed by default. “Group” is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). “Default” indicates if the plugin is enabled by default or if the user needs to enable it manually. “CacheTTLLocal” defines the cache expiration period in minutes for the plugin. “Mandatory” determines if the plugin is always shown and can not be removed by agents.

Default value:

---
Block: ContentSmall
CacheTTLLocal: '5'
Default: '0'
Description: Appointments
Filter: Today
Group: ''
IdleMinutes: '60'
Limit: '10'
Mandatory: '0'
Module: Kernel::Output::HTML::Dashboard::AppointmentCalendar
ShowEmail: '0'
SortBy: UserFullname
Title: Appointments

FrontendAgentViewDashboardEventsTicketCalendar

DashboardEventsTicketCalendar###CalendarWidth

Defines the calendar width in percent. Default is 95%.

This setting can not be deactivated.

Default value:

95

DashboardEventsTicketCalendar###Queues

Defines queues that’s tickets are used for displaying as calendar events.

This setting can not be deactivated.

Default value:

---
- Raw

DashboardEventsTicketCalendar::DynamicFieldEndTime

Define dynamic field name for end time. This field has to be manually added to the system as Ticket: “Date / Time” and must be activated in ticket creation screens and/or in any other ticket action screens.

Default value:

TicketCalendarEndTime

DashboardEventsTicketCalendar::DynamicFieldStartTime

Define dynamic field name for start time. This field has to be manually added to the system as Ticket: “Date / Time” and must be activated in ticket creation screens and/or in any other ticket action screens.

Default value:

TicketCalendarStartTime

DashboardEventsTicketCalendar::DynamicFieldsForEvents

Defines the dynamic fields that are used for displaying on calendar events.

This setting can not be deactivated.

Default value:

---
- TicketCalendarStartTime
- TicketCalendarEndTime

DashboardEventsTicketCalendar::TicketFieldsForEvents

Defines the ticket fields that are going to be displayed calendar events. The “Key” defines the field or ticket attribute and the “Content” defines the display name.

This setting can not be deactivated.

Default value:

---
CustomerID: Customer ID
CustomerUserID: Customer user
Priority: Priority
Queue: Queue
SLA: SLA
Service: Service
State: State
Title: Title
Type: Type

FrontendAgentViewDashboardTicketFilters

OnlyValuesOnTicket

Defines if the values for filters should be retrieved from all available tickets. If enabled, only values which are actually used in any ticket will be available for filtering. Please note: The list of customers will always be retrieved like this.

This setting can not be deactivated.

Default value:

1

FrontendAgentViewFAQAdd

FAQ::Frontend::AgentFAQAdd###DynamicField

Dynamic fields shown in the FAQ add screen of the agent interface.

Default value:

--- {}

FAQ::Frontend::AgentFAQAdd###RichTextHeight

Defines the height for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).

Default value:

320

FAQ::Frontend::AgentFAQAdd###RichTextWidth

Defines the width for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).

Default value:

620

FrontendAgentViewFAQEdit

FAQ::Frontend::AgentFAQEdit###DynamicField

Dynamic fields shown in the FAQ edit screen of the agent interface.

Default value:

--- {}

FAQ::Frontend::AgentFAQEdit###RichTextHeight

Defines the height for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).

Default value:

320

FAQ::Frontend::AgentFAQEdit###RichTextWidth

Defines the width for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).

Default value:

620

FrontendAgentViewFAQExplorer

FAQ::Frontend::AgentFAQExplorer###Order::Default

Defines the default FAQ order in the FAQ Explorer result of the agent interface. Up: oldest on top. Down: latest on top.

This setting can not be deactivated.

Default value:

Down

FAQ::Frontend::AgentFAQExplorer###SearchLimit

Maximum number of FAQ articles to be displayed in the FAQ Explorer result of the agent interface.

This setting can not be deactivated.

Default value:

200

FAQ::Frontend::AgentFAQExplorer###ShowColumns

Defines the shown columns in the FAQ Explorer. This option has no effect on the position of the column.

This setting can not be deactivated.

Default value:

---
Category: '0'
Changed: '0'
Language: '1'
State: '1'
Title: '1'
Valid: '1'

FAQ::Frontend::AgentFAQExplorer###ShowInvalidFAQItems

Show invalid items in the FAQ Explorer result of the agent interface.

This setting can not be deactivated.

Default value:

0

FAQ::Frontend::AgentFAQExplorer###SortBy::Default

Defines the default FAQ attribute for FAQ sorting in the FAQ Explorer of the agent interface.

This setting can not be deactivated.

Default value:

FAQID

FAQ::Frontend::AgentFAQExplorer###TitleSize

Maximum size of the titles in a FAQ article to be shown in the FAQ Explorer in the agent interface.

This setting is not active by default.

Default value:

50

FrontendAgentViewFAQJournal

FAQ::Frontend::AgentFAQJournal###JournalLimit

Maximum number of FAQ articles to be displayed in the FAQ journal in the agent interface.

This setting can not be deactivated.

Default value:

200

FAQ::Frontend::AgentFAQJournal###ShowColumns

Defines the shown columns in the FAQ journal. This option has no effect on the position of the column.

This setting can not be deactivated.

Default value:

---
Category: '1'
Name: '1'
Time: '1'
Title: '1'
Valid: '1'

FAQ::Frontend::AgentFAQJournal###TitleSize

Maximum size of the titles in a FAQ article to be shown in the FAQ journal in the agent interface.

This setting is not active by default.

Default value:

50

FrontendAgentViewFAQPrint

FAQ::Frontend::AgentFAQPrint###DynamicField

Dynamic fields shown in the FAQ print screen of the agent interface.

Default value:

--- {}

FrontendAgentViewFAQSearch

FAQ::Frontend::AgentFAQSearch###Defaults###ApprovedSearch

Defines the default shown FAQ search attribute for FAQ search screen.

This setting is not active by default.

Default value:

''

FAQ::Frontend::AgentFAQSearch###Defaults###CategoryIDs

Defines the default shown FAQ search attribute for FAQ search screen.

This setting is not active by default.

Default value:

''

FAQ::Frontend::AgentFAQSearch###Defaults###CreatedUserIDs

Defines the default shown FAQ search attribute for FAQ search screen.

This setting is not active by default.

Default value:

''

FAQ::Frontend::AgentFAQSearch###Defaults###Fulltext

Defines the default shown FAQ search attribute for FAQ search screen.

Default value:

''

FAQ::Frontend::AgentFAQSearch###Defaults###ItemChangeTimePoint

Defines the default shown FAQ search attribute for FAQ search screen.

This setting is not active by default.

Default value:

''

FAQ::Frontend::AgentFAQSearch###Defaults###ItemChangeTimeSlot

Defines the default shown FAQ search attribute for FAQ search screen.

This setting is not active by default.

Default value:

''

FAQ::Frontend::AgentFAQSearch###Defaults###ItemCreateTimePoint

Defines the default shown FAQ search attribute for FAQ search screen.

This setting is not active by default.

Default value:

''

FAQ::Frontend::AgentFAQSearch###Defaults###ItemCreateTimeSlot

Defines the default shown FAQ search attribute for FAQ search screen.

This setting is not active by default.

Default value:

''

FAQ::Frontend::AgentFAQSearch###Defaults###Keyword

Defines the default shown FAQ search attribute for FAQ search screen.

This setting is not active by default.

Default value:

''

FAQ::Frontend::AgentFAQSearch###Defaults###LanguageIDs

Defines the default shown FAQ search attribute for FAQ search screen.

This setting is not active by default.

Default value:

''

FAQ::Frontend::AgentFAQSearch###Defaults###LastChangedUserIDs

Defines the default shown FAQ search attribute for FAQ search screen.

This setting is not active by default.

Default value:

''

FAQ::Frontend::AgentFAQSearch###Defaults###Number

Defines the default shown FAQ search attribute for FAQ search screen.

This setting is not active by default.

Default value:

''

FAQ::Frontend::AgentFAQSearch###Defaults###RateSearchType

Defines the default shown FAQ search attribute for FAQ search screen.

This setting is not active by default.

Default value:

''

FAQ::Frontend::AgentFAQSearch###Defaults###StateIDs

Defines the default shown FAQ search attribute for FAQ search screen.

This setting is not active by default.

Default value:

''

FAQ::Frontend::AgentFAQSearch###Defaults###Title

Defines the default shown FAQ search attribute for FAQ search screen.

This setting is not active by default.

Default value:

''

FAQ::Frontend::AgentFAQSearch###Defaults###ValidIDs

Defines the default shown FAQ search attribute for FAQ search screen.

This setting is not active by default.

Default value:

''

FAQ::Frontend::AgentFAQSearch###Defaults###VoteSearchType

Defines the default shown FAQ search attribute for FAQ search screen.

This setting is not active by default.

Default value:

''

FAQ::Frontend::AgentFAQSearch###DynamicField

Dynamic fields shown in the FAQ search screen of the agent interface.

Default value:

--- {}

FAQ::Frontend::AgentFAQSearch###Order::Default

Defines the default FAQ order of a search result in the agent interface. Up: oldest on top. Down: latest on top.

This setting can not be deactivated.

Default value:

Down

FAQ::Frontend::AgentFAQSearch###SearchCSVDynamicField

Dynamic Fields used to export the search result in CSV format.

Default value:

--- {}

FAQ::Frontend::AgentFAQSearch###SearchLimit

Maximum number of FAQ articles to be displayed in the result of a search in the agent interface.

This setting can not be deactivated.

Default value:

200

FAQ::Frontend::AgentFAQSearch###ShowColumns

Defines the shown columns in the FAQ search. This option has no effect on the position of the column.

This setting can not be deactivated.

Default value:

---
Category: '1'
Changed: '1'
Language: '1'
State: '1'
Title: '1'
Valid: '1'

FAQ::Frontend::AgentFAQSearch###SortBy::Default

Defines the default FAQ attribute for FAQ sorting in a FAQ search of the agent interface.

This setting can not be deactivated.

Default value:

FAQID

FAQ::Frontend::AgentFAQSearch###TitleSize

Maximum size of the titles in a FAQ article to be shown in the FAQ Search in the agent interface.

This setting is not active by default.

Default value:

50

FrontendAgentViewFAQZoom

FAQ::Frontend::AgentFAQZoom###DynamicField

Dynamic fields shown in the FAQ zoom screen of the agent interface.

Default value:

--- {}

FAQ::Frontend::AgentHTMLFieldHeightDefault

Set the default height (in pixels) of inline HTML fields in AgentFAQZoom.

This setting can not be deactivated.

Default value:

100

FAQ::Frontend::AgentHTMLFieldHeightMax

Set the maximum height (in pixels) of inline HTML fields in AgentFAQZoom.

This setting can not be deactivated.

Default value:

2500

FrontendAgentViewFAQZoomMenuModule

FAQ::Frontend::MenuModule###000-Back

Shows a link in the menu to go back in the FAQ zoom view of the agent interface.

Default value:

---
Action: ''
Description: Back
Link: '[% Env("LastScreenOverview") %]'
Module: Kernel::Output::HTML::FAQMenu::Generic
Name: Back
Target: Back

FAQ::Frontend::MenuModule###010-Edit

Shows a link in the menu to edit a FAQ in the its zoom view of the agent interface.

Default value:

---
Action: AgentFAQEdit
Description: Edit this FAQ
Link: Action=AgentFAQEdit;ItemID=[% Data.ItemID | html %];ScreenType=Popup
Module: Kernel::Output::HTML::FAQMenu::Generic
Name: Edit
Target: PopUp

FAQ::Frontend::MenuModule###020-History

Shows a link in the menu to access the history of a FAQ in its zoom view of the agent interface.

Default value:

---
Action: AgentFAQHistory
Description: History of this FAQ
Link: Action=AgentFAQHistory;ItemID=[% Data.ItemID | html %]
Module: Kernel::Output::HTML::FAQMenu::Generic
Name: History
Target: PopUp

FAQ::Frontend::MenuModule###030-Print

Shows a link in the menu to print a FAQ in the its zoom view of the agent interface.

Default value:

---
Action: AgentFAQPrint
Description: Print this FAQ
Link: Action=AgentFAQPrint;ItemID=[% Data.ItemID | html %]
LinkParam: target="print_FAQ"
Module: Kernel::Output::HTML::FAQMenu::Generic
Name: Print
Target: PopUp

FAQ::Frontend::MenuModule###050-Delete

Shows a link in the menu that allows to delete a FAQ in its zoom view in the agent interface.

Default value:

---
Action: AgentFAQDelete
Description: Delete this FAQ
Link: Action=AgentFAQDelete;ItemID=[% Data.ItemID | html %]
Module: Kernel::Output::HTML::FAQMenu::Delete
Name: Delete
Target: ConfirmationDialog

FrontendAgentViewLinkObject

Frontend::AgentLinkObject::WildcardSearch

Starts a wildcard search of the active object after the link object mask is started.

This setting can not be deactivated.

Default value:

0

FrontendAgentViewNotificationView

Notification::Transport::NotificationView::DaysToKeep

Defines the number of days a notification should be still shown in the notification web view screen (value of ‘0’ means always show).

Default value:

30

NotificationView::Frontend::AgentNotificationView###DefaultColumns

Columns that can be filtered in the notification web view of the agent interface.

This setting can not be deactivated.

Default value:

---
Age: '2'
Name: '2'
ObjectReference: '2'
ObjectType: '2'
Subject: '2'

NotificationView::Frontend::BulkFeature

Enables notification web view bulk action feature for the agent frontend to work on more than one notification at a time.

This setting can not be deactivated.

Default value:

1

NotificationView::Frontend::BulkFeatureGroup

Enables notification web view bulk action feature only for the listed groups.

This setting is not active by default.

Default value:

---
- admin
- users

NotificationView::Frontend::Overview###Small

Allows having a small format notification web view.

Default value:

---
Module: Kernel::Output::HTML::NotificationView::Small
ModulePriority: '100'
Name: Small
NameShort: S

NotificationView::ObjectType###Appointment

Defines the settings for appointment notification.

Default value:

---
FilterPrio: '1020'
Hook: '[% Translate("Appointment") | html %]:'
Link: Action=AgentAppointmentCalendarOverview;AppointmentID=[% Data.ObjectID | html
  %]
Name: Appointment Notifications

NotificationView::ObjectType###Calendar

Defines the settings for calendar notification.

Default value:

---
FilterPrio: '1030'
Hook: '[% Translate("Calendar") | html %]:'
Link: Action=AgentAppointmentCalendarManage;Subaction=Edit;CalendarID=[% Data.ObjectID
  | html %]
Name: Calendar Notifications

NotificationView::ObjectType###Ticket

Defines the settings for ticket notification.

Default value:

---
FilterPrio: '1010'
Hook: '[% Config("Ticket::Hook") | html %]'
Link: Action=AgentTicketZoom;TicketID=[% Data.ObjectID | html %]
Name: Ticket Notifications

FrontendAgentViewPreferences

AgentPreferencesGroups

Defines groups for preferences items.

This setting can not be deactivated.

Default value:

---
- Description: Change your password and more.
  Icon: fa-user
  Key: UserProfile
  Name: User Profile
  Prio: '1000'
- Description: Choose which notifications you'd like to receive.
  Icon: fa-envelope
  Key: NotificationSettings
  Name: Notification Settings
  Prio: '1001'
- Description: Change the system appearance and more.
  Icon: fa-cog
  Key: Miscellaneous
  Name: Miscellaneous
  Prio: '1002'
- Description: For more experienced users.
  Icon: fa-cubes
  Key: Advanced
  Name: Advanced
  Prio: '1003'

PreferencesGroups###AppointmentNotificationEvent

Transport selection for appointment notifications. Please note: setting ‘Active’ to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user’s behalf. Use ‘PreferenceGroup’ to control in which area these settings should be shown in the user interface.

Default value:

---
Active: '1'
Desc: Choose for which kind of appointment changes you want to receive notifications.
Label: Appointment notifications
Module: Kernel::Output::HTML::Preferences::AppointmentNotificationEvent
PrefKey: AdminAppointmentNotifcationEventTransport
PreferenceGroup: NotificationSettings
Prio: '8001'

PreferencesGroups###Avatar

Defines the users avatar. Please note: setting ‘Active’ to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user’s behalf. Use ‘PreferenceGroup’ to control in which area these settings should be shown in the user interface.

Default value:

---
Active: '1'
Block: Avatar
Desc: Change your avatar image.
Key: Avatar
Label: Avatar
Module: Kernel::Output::HTML::Preferences::Avatar
PreferenceGroup: UserProfile
Prio: '1000'

PreferencesGroups###CSVSeparator

Gives end users the possibility to override the separator character for CSV files, defined in the translation files. Please note: setting ‘Active’ to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user’s behalf. Use ‘PreferenceGroup’ to control in which area these settings should be shown in the user interface.

This setting is not active by default.

Default value:

---
Active: '1'
Data:
  '': ''
  ',': ','
  ;: ;
  \t: tab
  '|': '|'
DataSelected: '0'
Desc: Select the separator character used in CSV files (stats and searches). If you
  don't select a separator here, the default separator for your language will be used.
Label: CSV Separator
Module: Kernel::Output::HTML::Preferences::Generic
PrefKey: UserCSVSeparator
PreferenceGroup: Miscellaneous
Prio: '4000'

PreferencesGroups###Comment

Defines the config parameters of this item, to be shown in the preferences view. Please note: setting ‘Active’ to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user’s behalf. Use ‘PreferenceGroup’ to control in which area these settings should be shown in the user interface.

Default value:

---
Active: '0'
Block: Input
Data: '[% Env("UserComment") %]'
Desc: This is a Description for Comment on Framework.
Label: Comment
Module: Kernel::Output::HTML::Preferences::Generic
PrefKey: UserComment
PreferenceGroup: Miscellaneous
Prio: '6000'

PreferencesGroups###CommunicationLogPageShown

Parameters for the pages (in which the communication log entries are shown) of the communication log overview.

Default value:

---
Active: '0'
Data:
  '10': '10'
  '15': '15'
  '20': '20'
  '25': '25'
  '30': '30'
  '35': '35'
  '50': '50'
DataSelected: '25'
Desc: Communication log limit per page for Communication Log Overview.
Key: ''
Label: CommunicationLog Overview Limit
Module: Kernel::Output::HTML::Preferences::Generic
PrefKey: AdminCommunicationLogPageShown
PreferenceGroup: Miscellaneous
Prio: '8100'

PreferencesGroups###CreateNextMask

Parameters for the CreateNextMask object in the preference view of the agent interface. Please note: setting ‘Active’ to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user’s behalf. Use ‘PreferenceGroup’ to control in which area these settings should be shown in the user interface.

Default value:

---
Active: '1'
Data:
  '0': Create Ticket
  AgentTicketZoom: Ticket Zoom
DataSelected: ''
Desc: Configure which screen should be shown after a new ticket has been created.
Key: ''
Label: Screen after new ticket
Module: Kernel::Output::HTML::Preferences::Generic
PrefKey: UserCreateNextMask
PreferenceGroup: Miscellaneous
Prio: '3000'

PreferencesGroups###CustomChatChannelExternal

Parameters for the ChatChannel object in the preference view of the agent interface.

Default value:

---
Active: '1'
Desc: Your selection of your preferred external chat channels. You will be notified
  about external chat requests in these chat channels.
Label: My Chat Channels
Module: Kernel::Output::HTML::Preferences::CustomChatChannel
Permission: ro
PrefKey: ExternalChannels
PreferenceGroup: NotificationSettings
Prio: '10000'

PreferencesGroups###CustomQueue

Parameters for the CustomQueue object in the preference view of the agent interface. Please note: setting ‘Active’ to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user’s behalf. Use ‘PreferenceGroup’ to control in which area these settings should be shown in the user interface.

Default value:

---
Active: '1'
Desc: Your queue selection of your preferred queues. You also get notified about those
  queues via email if enabled.
Key: ''
Label: My Queues
Module: Kernel::Output::HTML::Preferences::CustomQueue
Permission: ro
PreferenceGroup: NotificationSettings
Prio: '1000'

PreferencesGroups###CustomService

Parameters for the CustomService object in the preference view of the agent interface. Please note: setting ‘Active’ to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user’s behalf. Use ‘PreferenceGroup’ to control in which area these settings should be shown in the user interface.

Default value:

---
Active: '1'
Desc: Your service selection of your preferred services. You also get notified about
  those services via email if enabled.
Key: ''
Label: My Services
Module: Kernel::Output::HTML::Preferences::CustomService
PreferenceGroup: NotificationSettings
Prio: '1000'

PreferencesGroups###DocumentSearchPageShown

Parameters for the pages (in which the document are shown) of the document search.

Default value:

---
Active: '0'
Data:
  '10': '10'
  '15': '15'
  '20': '20'
  '25': '25'
  '30': '30'
  '35': '35'
  '50': '50'
DataSelected: '10'
Desc: Document limit per page for Document Search Results.
Key: ''
Label: Document Search Results Page Limit
Module: Kernel::Output::HTML::Preferences::Generic
PrefKey: AgentDocumentSearchPageShown
PreferenceGroup: Miscellaneous
Prio: '8100'

PreferencesGroups###DynamicField

Defines the config parameters of this item, to be shown in the preferences view. Please note: setting ‘Active’ to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user’s behalf. Use ‘PreferenceGroup’ to control in which area these settings should be shown in the user interface.

This setting is not active by default.

Default value:

---
Active: '1'
Block: Input
Data: '[% Env("UserDynamicField_NameX") %]'
Desc: This is a Description for DynamicField on Framework.
Label: Default value for NameX
Module: Kernel::Output::HTML::Preferences::Generic
PrefKey: UserDynamicField_NameX
PreferenceGroup: Miscellaneous
Prio: '7000'

PreferencesGroups###DynamicFieldsOverviewPageShown

Parameters for the pages (in which the dynamic fields are shown) of the dynamic fields overview. Please note: setting ‘Active’ to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user’s behalf. Use ‘PreferenceGroup’ to control in which area these settings should be shown in the user interface.

Default value:

---
Active: '0'
Data:
  '10': '10'
  '15': '15'
  '20': '20'
  '25': '25'
  '30': '30'
  '35': '35'
DataSelected: '25'
Desc: Dynamic fields limit per page for Dynamic Fields Overview.
Key: ''
Label: Dynamic Fields Overview Limit
Module: Kernel::Output::HTML::Preferences::Generic
PrefKey: AdminDynamicFieldsOverviewPageShown
PreferenceGroup: Miscellaneous
Prio: '8000'

PreferencesGroups###FAQJournalOverviewSmallPageShown

Parameters for the pages (in which the FAQ items are shown) of the small FAQ journal overview.

Default value:

---
Active: '0'
Data:
  '10': '10'
  '15': '15'
  '20': '20'
  '25': '25'
  '30': '30'
  '35': '35'
DataSelected: '25'
Desc: Select how many items should be shown in Journal Overview "Small" by default.
Label: FAQ Journal Overview "Small" Limit
Module: Kernel::Output::HTML::Preferences::Generic
PrefKey: UserFAQJournalOverviewSmallPageShown
PreferenceGroup: Miscellaneous
Prio: '8000'

PreferencesGroups###FAQOverviewSmallPageShown

Parameters for the pages (in which the FAQ items are shown) of the small FAQ overview.

Default value:

---
Active: '0'
Data:
  '10': '10'
  '15': '15'
  '20': '20'
  '25': '25'
  '30': '30'
  '35': '35'
DataSelected: '25'
Desc: Select how many items should be shown in Overview "Small" by default.
Label: FAQ Overview "Small" Limit
Module: Kernel::Output::HTML::Preferences::Generic
PrefKey: UserFAQOverviewSmallPageShown
PreferenceGroup: Miscellaneous
Prio: '8000'

PreferencesGroups###GoogleAuthenticatorSecretKey

Defines the config parameters of this item, to be shown in the preferences view. Please note: setting ‘Active’ to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user’s behalf. Use ‘PreferenceGroup’ to control in which area these settings should be shown in the user interface.

Default value:

---
Active: '0'
Block: Input
Desc: 'Enter your shared secret to enable two factor authentication. WARNING: Make
  sure that you add the shared secret to your generator application and the application
  works well. Otherwise you will be not able to login anymore without the two factor
  token.'
Key: Shared Secret
Label: Google Authenticator
Module: Kernel::Output::HTML::Preferences::Generic
PrefKey: UserGoogleAuthenticatorSecretKey
PreferenceGroup: UserProfile
Prio: '0600'
ValidateRegex: ^([A-Z2-7]{16}|)$
ValidateRegexMessage: The secret you supplied is invalid. The secret must only contain
  letters (A-Z, uppercase) and numbers (2-7) and must consist of 16 characters.

PreferencesGroups###Language

Defines the config parameters of this item, to be shown in the preferences view. Please note: setting ‘Active’ to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user’s behalf. Use ‘PreferenceGroup’ to control in which area these settings should be shown in the user interface.

Default value:

---
Active: '1'
Desc: Select the main interface language.
Key: ''
Label: Language
Module: Kernel::Output::HTML::Preferences::Language
NeedsReload: '1'
PrefKey: UserLanguage
PreferenceGroup: UserProfile
Prio: '1000'

PreferencesGroups###NotificationEvent

Transport selection for ticket notifications. Please note: setting ‘Active’ to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user’s behalf. Use ‘PreferenceGroup’ to control in which area these settings should be shown in the user interface.

Default value:

---
Active: '1'
Desc: Choose for which kind of ticket changes you want to receive notifications. Please
  note that you can't completely disable notifications marked as mandatory.
Label: Ticket notifications
Module: Kernel::Output::HTML::Preferences::NotificationEvent
PrefKey: AdminNotifcationEventTransport
PreferenceGroup: NotificationSettings
Prio: '8000'

PreferencesGroups###NotificationViewFilterSettings

Parameters for notification web view filters.

Default value:

---
Active: '0'
Desc: Column ticket filters for Notification web view type "Small".
Key: ''
Label: Enabled filters.
Module: Kernel::Output::HTML::Preferences::ColumnFilters
PrefKey: UserFilterColumnsEnabled
PreferenceGroup: Miscellaneous
Prio: '8100'

PreferencesGroups###NotificationViewSmallPageShown

Parameters for the pages (in which the notifications are shown) of the small notifications view.

Default value:

---
Active: '0'
Data:
  '10': '10'
  '15': '15'
  '20': '20'
  '25': '25'
  '30': '30'
  '35': '35'
DataSelected: '25'
Desc: Notification limit per page for Notification web view "Small".
Key: ''
Label: Notification web view "Small" Limit
Module: Kernel::Output::HTML::Preferences::Generic
PrefKey: UserNotificationViewSmallPageShown
PreferenceGroup: Miscellaneous
Prio: '8000'

PreferencesGroups###OutOfOffice

Defines the config parameters of this item, to be shown in the preferences view. Please note: setting ‘Active’ to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user’s behalf. Use ‘PreferenceGroup’ to control in which area these settings should be shown in the user interface.

Default value:

---
Active: '1'
Block: OutOfOffice
Desc: If you're going to be out of office, you may wish to let other users know by
  setting the exact dates of your absence.
Key: ''
Label: Out Of Office Time
Module: Kernel::Output::HTML::Preferences::OutOfOffice
PrefKey: UserOutOfOffice
PreferenceGroup: UserProfile
Prio: '4000'

PreferencesGroups###Password

Defines the config parameters of this item, to be shown in the preferences view. ‘PasswordRegExp’ allows to match passwords against a regular expression. Define the minimum number of characters using ‘PasswordMinSize’. ‘PasswordMin2Lower2UpperCharacters’ defines if at least 2 lowercase and 2 uppercase letter characters are needed by setting the appropriate option to ‘1’. ‘PasswordMin2Characters’ defines if the password needs to contain at least 2 letter characters (set to 0 or 1). ‘PasswordNeedDigit’ controls the need of at least 1 digit (set to 0 or 1 to control). ‘PasswordMaxLoginFailed’ allows to set an agent to invalid-temporarily if max failed logins reached. Please note: setting ‘Active’ to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user’s behalf. Use ‘PreferenceGroup’ to control in which area these settings should be shown in the user interface.

Default value:

---
Active: '1'
Area: Agent
Desc: Set a new password by filling in your current password and a new one.
Label: Change password
Module: Kernel::Output::HTML::Preferences::Password
PasswordMaxLoginFailed: '0'
PasswordMin2Characters: '0'
PasswordMin2Lower2UpperCharacters: '0'
PasswordMinSize: '0'
PasswordNeedDigit: '0'
PasswordRegExp: ''
PreferenceGroup: UserProfile
Prio: '0500'

PreferencesGroups###RefreshTime

Parameters for the RefreshTime object in the preference view of the agent interface. Please note: setting ‘Active’ to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user’s behalf. Use ‘PreferenceGroup’ to control in which area these settings should be shown in the user interface.

Default value:

---
Active: '1'
Data:
  '0': off
  '10': 10 minutes
  '15': 15 minutes
  '2': ' 2 minutes'
  '5': ' 5 minutes'
  '7': ' 7 minutes'
DataSelected: '0'
Desc: If enabled, the different overviews (Dashboard, LockedView, QueueView) will
  automatically refresh after the specified time.
Key: ''
Label: Overview Refresh Time
Module: Kernel::Output::HTML::Preferences::Generic
PrefKey: UserRefreshTime
PreferenceGroup: Miscellaneous
Prio: '2000'

PreferencesGroups###Skin

Defines the config parameters of this item, to be shown in the preferences view. Please note: setting ‘Active’ to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user’s behalf. Use ‘PreferenceGroup’ to control in which area these settings should be shown in the user interface.

Default value:

---
Active: '1'
Desc: Select your preferred layout for the software.
Key: ''
Label: Skin
Module: Kernel::Output::HTML::Preferences::Skin
NeedsReload: '1'
PrefKey: UserSkin
PreferenceGroup: Miscellaneous
Prio: '100'

PreferencesGroups###Theme

Defines the config parameters of this item, to be shown in the preferences view. Please note: setting ‘Active’ to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user’s behalf. Use ‘PreferenceGroup’ to control in which area these settings should be shown in the user interface.

Default value:

---
Active: '1'
Desc: Select your preferred theme for OTRS.
Key: ''
Label: Theme
Module: Kernel::Output::HTML::Preferences::Theme
NeedsReload: '1'
PrefKey: UserTheme
PreferenceGroup: Miscellaneous
Prio: '3000'

PreferencesGroups###TicketOverviewFilterSettings

Parameters for the column filters of the small ticket overview. Please note: setting ‘Active’ to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user’s behalf. Use ‘PreferenceGroup’ to control in which area these settings should be shown in the user interface.

Default value:

---
Active: '0'
Desc: Column ticket filters for Ticket Overviews type "Small".
Key: ''
Label: Enabled filters.
Module: Kernel::Output::HTML::Preferences::ColumnFilters
PrefKey: UserFilterColumnsEnabled
PreferenceGroup: Miscellaneous
Prio: '8100'

PreferencesGroups###TicketOverviewMediumPageShown

Parameters for the pages (in which the tickets are shown) of the medium ticket overview. Please note: setting ‘Active’ to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user’s behalf. Use ‘PreferenceGroup’ to control in which area these settings should be shown in the user interface.

Default value:

---
Active: '0'
Data:
  '10': '10'
  '15': '15'
  '20': '20'
  '25': '25'
  '30': '30'
  '35': '35'
DataSelected: '20'
Desc: Ticket limit per page for Ticket Overview "Medium".
Key: ''
Label: Ticket Overview "Medium" Limit
Module: Kernel::Output::HTML::Preferences::Generic
PrefKey: UserTicketOverviewMediumPageShown
PreferenceGroup: Miscellaneous
Prio: '8100'

PreferencesGroups###TicketOverviewPreviewPageShown

Parameters for the pages (in which the tickets are shown) of the ticket preview overview. Please note: setting ‘Active’ to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user’s behalf. Use ‘PreferenceGroup’ to control in which area these settings should be shown in the user interface.

Default value:

---
Active: '0'
Data:
  '10': '10'
  '15': '15'
  '20': '20'
  '25': '25'
  '30': '30'
  '35': '35'
DataSelected: '15'
Desc: Ticket limit per page for Ticket Overview "Preview".
Key: ''
Label: Ticket Overview "Preview" Limit
Module: Kernel::Output::HTML::Preferences::Generic
PrefKey: UserTicketOverviewPreviewPageShown
PreferenceGroup: Miscellaneous
Prio: '8200'

PreferencesGroups###TicketOverviewSmallPageShown

Parameters for the pages (in which the tickets are shown) of the small ticket overview. Please note: setting ‘Active’ to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user’s behalf. Use ‘PreferenceGroup’ to control in which area these settings should be shown in the user interface.

Default value:

---
Active: '0'
Data:
  '10': '10'
  '15': '15'
  '20': '20'
  '25': '25'
  '30': '30'
  '35': '35'
DataSelected: '25'
Desc: Ticket limit per page for Ticket Overview "Small".
Key: ''
Label: Ticket Overview "Small" Limit
Module: Kernel::Output::HTML::Preferences::Generic
PrefKey: UserTicketOverviewSmallPageShown
PreferenceGroup: Miscellaneous
Prio: '8000'

PreferencesGroups###TimeZone

Defines the config parameters of this item, to be shown in the preferences view. Please note: setting ‘Active’ to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user’s behalf. Use ‘PreferenceGroup’ to control in which area these settings should be shown in the user interface.

Default value:

---
Active: '1'
Desc: Select your personal time zone. All times will be displayed relative to this
  time zone.
Key: ''
Label: Time Zone
Module: Kernel::Output::HTML::Preferences::TimeZone
PrefKey: UserTimeZone
PreferenceGroup: UserProfile
Prio: '3500'

PreferencesTable

Defines the name of the table where the user preferences are stored.

This setting can not be deactivated.

Default value:

user_preferences

PreferencesTableKey

Defines the column to store the keys for the preferences table.

This setting can not be deactivated.

Default value:

preferences_key

PreferencesTableUserID

Defines the name of the column to store the user identifier in the preferences table.

This setting can not be deactivated.

Default value:

user_id

PreferencesTableValue

Defines the name of the column to store the data in the preferences table.

This setting can not be deactivated.

Default value:

preferences_value

FrontendAgentViewStats

Stats::CustomerIDAsMultiSelect

Shows all the customer identifiers in a multi-select field (not useful if you have a lot of customer identifiers).

This setting can not be deactivated.

Default value:

1

Stats::CustomerUserLoginsAsMultiSelect

Shows all the customer user identifiers in a multi-select field (not useful if you have a lot of customer user identifiers).

This setting can not be deactivated.

Default value:

0

Stats::DefaultSelectedDynamicObject

Defines the default selection at the drop down menu for dynamic objects (Form: Common Specification).

This setting can not be deactivated.

Default value:

Ticket

Stats::DefaultSelectedFormat

Defines the default selection at the drop down menu for stats format (Form: Common Specification). Please insert the format key (see Stats::Format).

This setting can not be deactivated.

Default value:

---
- Print
- CSV
- Excel
- D3::BarChart
- D3::LineChart
- D3::StackedAreaChart

Stats::DefaultSelectedPermissions

Defines the default selection at the drop down menu for permissions (Form: Common Specification).

This setting can not be deactivated.

Default value:

---
- stats

Stats::ExchangeAxis

Allows agents to exchange the axis of a stat if they generate one.

This setting can not be deactivated.

Default value:

0

Stats::Format

Defines all the possible stats output formats.

This setting can not be deactivated.

Default value:

---
CSV: CSV
D3::BarChart: 'Graph: Bar Chart'
D3::LineChart: 'Graph: Line Chart'
D3::StackedAreaChart: 'Graph: Stacked Area Chart'
Excel: Excel
Print: Print

Stats::SearchLimit

Defines the search limit for the stats.

This setting can not be deactivated.

Default value:

1000

Stats::SearchPageShown

Defines the default maximum number of statistics per page on the overview screen.

This setting can not be deactivated.

Default value:

50

Stats::UseAgentElementInStats

Allows agents to generate individual-related stats.

This setting can not be deactivated.

Default value:

0

Stats::UseInvalidAgentInStats

Allows invalid agents to generate individual-related stats.

This setting can not be deactivated.

Default value:

1

FrontendAgentViewTicketBounce

Ticket::Frontend::AgentTicketBounce###Permission

Required permissions to use the ticket bounce screen in the agent interface.

This setting can not be deactivated.

Default value:

bounce

Ticket::Frontend::AgentTicketBounce###RequiredLock

Defines if a ticket lock is required in the ticket bounce screen of the agent interface (if the ticket isn’t locked yet, the ticket gets locked and the current agent will be set automatically as its owner).

Default value:

1

Ticket::Frontend::AgentTicketBounce###StateDefault

Defines the default next state of a ticket after being bounced, in the ticket bounce screen of the agent interface.

This setting can be overridden in the user preferences, but is not active by default.

Default value:

closed successful

Ticket::Frontend::AgentTicketBounce###StateType

Defines the next state of a ticket after being bounced, in the ticket bounce screen of the agent interface.

This setting can not be deactivated.

Default value:

---
- open
- closed

Ticket::Frontend::BounceText

Defines the default ticket bounced notification for customer/sender in the ticket bounce screen of the agent interface.

This setting can not be deactivated.

Default value:

Your email with ticket number "<OTRS_TICKET>" is bounced to "<OTRS_BOUNCE_TO>". Contact this address for further information.

FrontendAgentViewTicketBulk

Ticket::Frontend::AgentTicketBulk###DynamicField

Dynamic fields shown in the ticket bulk screen of the agent interface.

Default value:

--- {}

Ticket::Frontend::AgentTicketBulk###IsVisibleForCustomerDefault

Defines if the note in the ticket bulk screen of the agent interface is visible for the customer by default.

Default value:

0

Ticket::Frontend::AgentTicketBulk###Owner

Sets the ticket owner in the ticket bulk screen of the agent interface.

This setting can be overridden in the user preferences, but is not active by default.

Default value:

1

Ticket::Frontend::AgentTicketBulk###Priority

Shows the ticket priority options in the ticket bulk screen of the agent interface.

This setting can be overridden in the user preferences, but is not active by default.

Default value:

1

Ticket::Frontend::AgentTicketBulk###PriorityDefault

Defines the default ticket priority in the ticket bulk screen of the agent interface.

This setting is not active by default.

Default value:

3 normal

Ticket::Frontend::AgentTicketBulk###RequiredLock

Automatically lock and set owner to current Agent after selecting for an Bulk Action.

Default value:

1

Ticket::Frontend::AgentTicketBulk###Responsible

Sets the responsible agent of the ticket in the ticket bulk screen of the agent interface.

This setting can be overridden in the user preferences, but is not active by default.

Default value:

1

Ticket::Frontend::AgentTicketBulk###State

Sets the state of a ticket in the ticket bulk screen of the agent interface.

This setting can be overridden in the user preferences, but is not active by default.

Default value:

1

Ticket::Frontend::AgentTicketBulk###StateDefault

Defines the default next state of a ticket, in the ticket bulk screen of the agent interface.

This setting is not active by default.

Default value:

open

Ticket::Frontend::AgentTicketBulk###StateType

Defines the next state of a ticket, in the ticket bulk screen of the agent interface.

This setting can not be deactivated.

Default value:

---
- open
- closed
- pending reminder
- pending auto

Ticket::Frontend::AgentTicketBulk###TicketType

Sets the ticket type in the ticket bulk screen of the agent interface.

This setting can be overridden in the user preferences, but is not active by default.

Default value:

1

Ticket::Frontend::BulkFeature

Enables ticket bulk action feature for the agent frontend to work on more than one ticket at a time.

This setting can not be deactivated.

Default value:

1

Ticket::Frontend::BulkFeatureGroup

Enables ticket bulk action feature only for the listed groups.

This setting is not active by default.

Default value:

---
- admin
- users

FrontendAgentViewTicketClose

Ticket::Frontend::AgentTicketClose###Body

Sets the default body text for notes added in the close ticket screen of the agent interface.

This setting can be overridden in the user preferences, but is not active by default.

Default value:

''

Ticket::Frontend::AgentTicketClose###DynamicField

Dynamic fields shown in the ticket close screen of the agent interface.

Default value:

--- {}

Ticket::Frontend::AgentTicketClose###FormDraft

Allows to save current work as draft in the close ticket screen of the agent interface.

Default value:

1

Ticket::Frontend::AgentTicketClose###HistoryComment

Defines the history comment for the close ticket screen action, which gets used for ticket history in the agent interface.

Default value:

%%Close

Ticket::Frontend::AgentTicketClose###HistoryType

Defines the history type for the close ticket screen action, which gets used for ticket history in the agent interface.

Default value:

AddNote

Ticket::Frontend::AgentTicketClose###InformAgent

Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the close ticket screen of the agent interface.

This setting can not be deactivated.

Default value:

0

Ticket::Frontend::AgentTicketClose###InvolvedAgent

Shows a list of all the involved agents on this ticket, in the close ticket screen of the agent interface.

This setting can not be deactivated.

Default value:

0

Ticket::Frontend::AgentTicketClose###IsVisibleForCustomerDefault

Defines if the note in the close ticket screen of the agent interface is visible for the customer by default.

Default value:

0

Ticket::Frontend::AgentTicketClose###Note

Allows adding notes in the close ticket screen of the agent interface. Can be overwritten by Ticket::Frontend::NeedAccountedTime.

This setting can be overridden in the user preferences, but is not active by default.

Default value:

1

Ticket::Frontend::AgentTicketClose###NoteMandatory

Sets if note must be filled in by the agent. Can be overwritten by Ticket::Frontend::NeedAccountedTime.

This setting can be overridden in the user preferences, but is not active by default.

Default value:

1

Ticket::Frontend::AgentTicketClose###Owner

Sets the ticket owner in the close ticket screen of the agent interface.

This setting can be overridden in the user preferences, but is not active by default.

Default value:

0

Ticket::Frontend::AgentTicketClose###OwnerMandatory

Sets if ticket owner must be selected by the agent.

This setting can be overridden in the user preferences, but is not active by default.

Default value:

0

Ticket::Frontend::AgentTicketClose###Permission

Required permissions to use the close ticket screen in the agent interface.

This setting can not be deactivated.

Default value:

close

Ticket::Frontend::AgentTicketClose###Priority

Shows the ticket priority options in the close ticket screen of the agent interface.

This setting can not be deactivated.

Default value:

0

Ticket::Frontend::AgentTicketClose###PriorityDefault

Defines the default ticket priority in the close ticket screen of the agent interface.

This setting is not active by default.

Default value:

3 normal

Ticket::Frontend::AgentTicketClose###Queue

Sets the queue in the ticket close screen of a zoomed ticket in the agent interface.

This setting can be overridden in the user preferences, but is not active by default.

Default value:

0

Ticket::Frontend::AgentTicketClose###QueueMandatory

Sets if queue must be selected by the agent.

Default value:

0

Ticket::Frontend::AgentTicketClose###RequiredLock

Defines if a ticket lock is required in the close ticket screen of the agent interface (if the ticket isn’t locked yet, the ticket gets locked and the current agent will be set automatically as its owner).

Default value:

1

Ticket::Frontend::AgentTicketClose###Responsible

Sets the responsible agent of the ticket in the close ticket screen of the agent interface.

This setting can be overridden in the user preferences, but is not active by default.

Default value:

0

Ticket::Frontend::AgentTicketClose###ResponsibleMandatory

Sets if ticket responsible must be selected by the agent.

This setting can be overridden in the user preferences, but is not active by default.

Default value:

0

Ticket::Frontend::AgentTicketClose###RichTextHeight

Defines the height for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).

This setting can be overridden in the user preferences, but is not active by default.

Default value:

100

Ticket::Frontend::AgentTicketClose###RichTextWidth

Defines the width for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).

This setting can be overridden in the user preferences, but is not active by default.

Default value:

620

Ticket::Frontend::AgentTicketClose###SLAMandatory

Sets if SLA must be selected by the agent.

This setting can be overridden in the user preferences, but is not active by default.

Default value:

0

Ticket::Frontend::AgentTicketClose###Service

Sets the service in the close ticket screen of the agent interface (Ticket::Service needs to be enabled).

This setting can be overridden in the user preferences, but is not active by default.

Default value:

0

Ticket::Frontend::AgentTicketClose###ServiceMandatory

Sets if service must be selected by the agent.

This setting can be overridden in the user preferences, but is not active by default.

Default value:

0

Ticket::Frontend::AgentTicketClose###State

Sets the state of a ticket in the close ticket screen of the agent interface.

This setting can be overridden in the user preferences, but is not active by default.

Default value:

1

Ticket::Frontend::AgentTicketClose###StateDefault

Defines the default next state of a ticket after adding a note, in the close ticket screen of the agent interface.

This setting can be overridden in the user preferences, but is not active by default.

Default value:

closed successful

Ticket::Frontend::AgentTicketClose###StateMandatory

Sets if state must be selected by the agent.

Default value:

0

Ticket::Frontend::AgentTicketClose###StateType

Defines the next state of a ticket after adding a note, in the close ticket screen of the agent interface.

This setting can not be deactivated.

Default value:

---
- closed

Ticket::Frontend::AgentTicketClose###Subject

Sets the default subject for notes added in the close ticket screen of the agent interface.

This setting can be overridden in the user preferences, but is not active by default.

Default value:

''

Ticket::Frontend::AgentTicketClose###TicketType

Sets the ticket type in the close ticket screen of the agent interface (Ticket::Type needs to be enabled).

This setting can be overridden in the user preferences, but is not active by default.

Default value:

0

Ticket::Frontend::AgentTicketClose###Title

Shows the title field in the close ticket screen of the agent interface.

This setting can be overridden in the user preferences, but is not active by default.

Default value:

0

FrontendAgentViewTicketCompose

Ticket::Frontend::AgentTicketCompose###DynamicField

Dynamic fields shown in the ticket compose screen of the agent interface.

Default value:

--- {}

Ticket::Frontend::AgentTicketCompose###FormDraft

Allows to save current work as draft in the ticket compose screen of the agent interface.

Default value:

1

Ticket::Frontend::AgentTicketCompose###IsVisibleForCustomerDefault

Defines if the message in the ticket compose screen of the agent interface is visible for the customer by default.

This setting can not be deactivated.

Default value:

1

Ticket::Frontend::AgentTicketCompose###Permission

Required permissions to use the ticket compose screen in the agent interface.

This setting can not be deactivated.

Default value:

compose

Ticket::Frontend::AgentTicketCompose###RequiredLock

Defines if a ticket lock is required in the ticket compose screen of the agent interface (if the ticket isn’t locked yet, the ticket gets locked and the current agent will be set automatically as its owner).

Default value:

1

Ticket::Frontend::AgentTicketCompose###RichTextHeight

Defines the height for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).

Default value:

320

Ticket::Frontend::AgentTicketCompose###RichTextWidth

Defines the width for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).

Default value:

620

Ticket::Frontend::AgentTicketCompose###StateDefault

Defines the default next state of a ticket if it is composed / answered in the ticket compose screen of the agent interface.

This setting can be overridden in the user preferences, but is not active by default.

Default value:

open

Ticket::Frontend::AgentTicketCompose###StateType

Defines the next possible states after composing / answering a ticket in the ticket compose screen of the agent interface.

This setting can not be deactivated.

Default value:

---
- open
- closed
- pending auto
- pending reminder

Ticket::Frontend::ComposeAddCustomerAddress

Adds customers email addresses to recipients in the ticket compose screen of the agent interface. The customers email address won’t be added if the article type is email-internal.

This setting can not be deactivated.

Default value:

1

Ticket::Frontend::ComposeReplaceSenderAddress

Replaces the original sender with current customer’s email address on compose answer in the ticket compose screen of the agent interface.

This setting can not be deactivated.

Default value:

0

Ticket::Frontend::Quote

Defines the used character for plaintext email quotes in the ticket compose screen of the agent interface. If this is empty or inactive, original emails will not be quoted but appended to the response.

Default value:

>

Ticket::Frontend::ResponseFormat

Defines the format of responses in the ticket compose screen of the agent interface ([% Data.OrigFrom | html %] is From 1:1, [% Data.OrigFromName | html %] is only realname of From).

This setting can not be deactivated.

Default value:

[% Data.Salutation | html %]
[% Data.StdResponse | html %]
[% Data.Signature | html %]

[% Data.CreateTime | Localize("TimeShort") %] - [% Data.OrigFromName | html %] [% Translate("wrote") | html %]:
[% Data.Body | html %]

Ticket::Frontend::ResponseQuoteMaxLines

Defines the maximum number of quoted lines to be added to responses.

This setting is not active by default.

Default value:

99

FrontendAgentViewTicketCustomer

Ticket::Frontend::AgentTicketCustomer###Permission

Required permissions to change the customer of a ticket in the agent interface.

This setting can not be deactivated.

Default value:

customer

Ticket::Frontend::AgentTicketCustomer###RequiredLock

Defines if a ticket lock is required to change the customer of a ticket in the agent interface (if the ticket isn’t locked yet, the ticket gets locked and the current agent will be set automatically as its owner).

Default value:

0

Ticket::Frontend::AgentTicketCustomer::CustomerIDReadOnly

Controls if CustomerID is read-only in the agent interface.

This setting can not be deactivated.

Default value:

1

FrontendAgentViewTicketEmailNew

Ticket::Frontend::AgentTicketEmail###Body

Sets the default text for new email tickets in the agent interface.

This setting can not be deactivated.

Default value:

''

Ticket::Frontend::AgentTicketEmail###DynamicField

Dynamic fields shown in the ticket email screen of the agent interface.

Default value:

--- {}

Ticket::Frontend::AgentTicketEmail###HistoryComment

Defines the history comment for the email ticket screen action, which gets used for ticket history in the agent interface.

This setting can not be deactivated.

Default value:

''

Ticket::Frontend::AgentTicketEmail###HistoryType

Defines the history type for the email ticket screen action, which gets used for ticket history in the agent interface.

This setting can not be deactivated.

Default value:

EmailAgent

Ticket::Frontend::AgentTicketEmail###IsVisibleForCustomer

Sets the default article customer visibility for new email tickets in the agent interface.

This setting can not be deactivated.

Default value:

1

Ticket::Frontend::AgentTicketEmail###Priority

Sets the default priority for new email tickets in the agent interface.

This setting can not be deactivated.

Default value:

3 normal

Ticket::Frontend::AgentTicketEmail###RichTextHeight

Defines the height for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).

This setting can be overridden in the user preferences, but is not active by default.

Default value:

320

Ticket::Frontend::AgentTicketEmail###RichTextWidth

Defines the width for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).

This setting can be overridden in the user preferences, but is not active by default.

Default value:

620

Ticket::Frontend::AgentTicketEmail###SLAMandatory

Sets if SLA must be selected by the agent.

This setting can be overridden in the user preferences, but is not active by default.

Default value:

0

Ticket::Frontend::AgentTicketEmail###SenderType

Sets the default sender type for new email tickets in the agent interface.

This setting can not be deactivated.

Default value:

agent

Ticket::Frontend::AgentTicketEmail###ServiceMandatory

Sets if service must be selected by the agent.

This setting can be overridden in the user preferences, but is not active by default.

Default value:

0

Ticket::Frontend::AgentTicketEmail###SplitLinkType

Sets the default link type of split tickets in the agent interface.

Default value:

---
Direction: Target
LinkType: ParentChild

Ticket::Frontend::AgentTicketEmail###StateDefault

Sets the default next ticket state, after the creation of an email ticket in the agent interface.

This setting can not be deactivated.

Default value:

open

Ticket::Frontend::AgentTicketEmail###StateType

Determines the next possible ticket states, after the creation of a new email ticket in the agent interface.

This setting can not be deactivated.

Default value:

---
- open
- pending auto
- pending reminder
- closed

Ticket::Frontend::AgentTicketEmail###Subject

Sets the default subject for new email tickets (e.g. ‘email Outbound’) in the agent interface.

This setting can not be deactivated.

Default value:

''

Ticket::Frontend::AgentTicketEmail::CustomerIDReadOnly

Controls if CustomerID is read-only in the agent interface.

This setting can not be deactivated.

Default value:

1

FrontendAgentViewTicketEmailOutbound

Ticket::Frontend::AgentTicketEmailOutbound###DynamicField

Dynamic fields shown in the email outbound screen of the agent interface.

Default value:

--- {}

Ticket::Frontend::AgentTicketEmailOutbound###FormDraft

Allows to save current work as draft in the email outbound screen of the agent interface.

Default value:

1

Ticket::Frontend::AgentTicketEmailOutbound###IsVisibleForCustomerDefault

Defines if the message in the email outbound screen of the agent interface is visible for the customer by default.

Default value:

0

Ticket::Frontend::AgentTicketEmailOutbound###Permission

Required permissions to use the email outbound screen in the agent interface.

This setting can not be deactivated.

Default value:

compose

Ticket::Frontend::AgentTicketEmailOutbound###RequiredLock

Defines if a ticket lock is required in the email outbound screen of the agent interface (if the ticket isn’t locked yet, the ticket gets locked and the current agent will be set automatically as its owner).

Default value:

1

Ticket::Frontend::AgentTicketEmailOutbound###RichTextHeight

Defines the height for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).

This setting can be overridden in the user preferences, but is not active by default.

Default value:

300

Ticket::Frontend::AgentTicketEmailOutbound###RichTextWidth

Defines the width for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).

This setting can be overridden in the user preferences, but is not active by default.

Default value:

620

Ticket::Frontend::AgentTicketEmailOutbound###StateDefault

Defines the default next state of a ticket after the message has been sent, in the email outbound screen of the agent interface.

This setting can be overridden in the user preferences, but is not active by default.

Default value:

open

Ticket::Frontend::AgentTicketEmailOutbound###StateType

Defines the next possible states after sending a message in the email outbound screen of the agent interface.

Default value:

---
- open
- closed
- pending reminder
- pending auto

FrontendAgentViewTicketEmailResend

Ticket::Frontend::AgentTicketEmailResend###IsVisibleForCustomerDefault

Defines if the message in the email resend screen of the agent interface is visible for the customer by default.

Default value:

1

Ticket::Frontend::AgentTicketEmailResend###Permission

Required permissions to use the email resend screen in the agent interface.

This setting can not be deactivated.

Default value:

compose

Ticket::Frontend::AgentTicketEmailResend###RequiredLock

Defines if a ticket lock is required in the email resend screen of the agent interface (if the ticket isn’t locked yet, the ticket gets locked and the current agent will be set automatically as its owner).

Default value:

1

Ticket::Frontend::AgentTicketEmailResend###RichTextHeight

Defines the height for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).

Default value:

300

Ticket::Frontend::AgentTicketEmailResend###RichTextWidth

Defines the width for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).

Default value:

620

FrontendAgentViewTicketEscalation

Ticket::Frontend::AgentTicketEscalationView###DefaultColumns

Columns that can be filtered in the escalation view of the agent interface. Note: Only Ticket attributes, Dynamic Fields (DynamicField_NameX) and Customer attributes (e.g. CustomerUserPhone, CustomerCompanyName, …) are allowed.

Default value:

---
Age: '2'
Changed: '1'
Created: '1'
CustomerCompanyName: '1'
CustomerID: '2'
CustomerName: '1'
CustomerUserID: '1'
EscalationResponseTime: '1'
EscalationSolutionTime: '1'
EscalationTime: '2'
EscalationUpdateTime: '1'
Lock: '2'
Owner: '2'
PendingTime: '1'
Priority: '1'
Queue: '2'
Responsible: '1'
SLA: '1'
Sender: '2'
Service: '1'
State: '2'
Subject: '1'
TicketNumber: '2'
Title: '2'
Type: '1'

Ticket::Frontend::AgentTicketEscalationView###Order::Default

Defines the default ticket order (after priority sort) in the escalation view of the agent interface. Up: oldest on top. Down: latest on top.

This setting can not be deactivated.

Default value:

Up

Ticket::Frontend::AgentTicketEscalationView###SortBy::Default

Defines the default ticket attribute for ticket sorting in the escalation view of the agent interface.

This setting can not be deactivated.

Default value:

EscalationTime

Ticket::Frontend::AgentTicketEscalationView###TicketPermission

Defines the required permission to show a ticket in the escalation view of the agent interface.

This setting can not be deactivated.

Default value:

rw

Ticket::Frontend::AgentTicketEscalationView###ViewableTicketsPage

Shows all open tickets (even if they are locked) in the escalation view of the agent interface.

This setting can not be deactivated.

Default value:

50

FrontendAgentViewTicketForward

Ticket::Frontend::AgentTicketForward###DynamicField

Dynamic fields shown in the ticket forward screen of the agent interface.

Default value:

--- {}

Ticket::Frontend::AgentTicketForward###FormDraft

Allows to save current work as draft in the ticket forward screen of the agent interface.

Default value:

1

Ticket::Frontend::AgentTicketForward###IsVisibleForCustomerDefault

Defines if the message in the ticket forward screen of the agent interface is visible for the customer by default.

Default value:

1

Ticket::Frontend::AgentTicketForward###Permission

Required permissions to use the ticket forward screen in the agent interface.

This setting can not be deactivated.

Default value:

forward

Ticket::Frontend::AgentTicketForward###RequiredLock

Defines if a ticket lock is required in the ticket forward screen of the agent interface (if the ticket isn’t locked yet, the ticket gets locked and the current agent will be set automatically as its owner).

Default value:

1

Ticket::Frontend::AgentTicketForward###RichTextHeight

Defines the height for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).

This setting can be overridden in the user preferences, but is not active by default.

Default value:

100

Ticket::Frontend::AgentTicketForward###RichTextWidth

Defines the width for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).

This setting can be overridden in the user preferences, but is not active by default.

Default value:

620

Ticket::Frontend::AgentTicketForward###StateDefault

Defines the default next state of a ticket after being forwarded, in the ticket forward screen of the agent interface.

This setting can be overridden in the user preferences, but is not active by default.

Default value:

closed successful

Ticket::Frontend::AgentTicketForward###StateType

Defines the next possible states after forwarding a ticket in the ticket forward screen of the agent interface.

Default value:

---
- open
- closed
- pending reminder
- pending auto

FrontendAgentViewTicketFreeText

Ticket::Frontend::AgentTicketFreeText###Body

Defines the default body of a note in the ticket free text screen of the agent interface.

This setting can be overridden in the user preferences, but is not active by default.

Default value:

''

Ticket::Frontend::AgentTicketFreeText###DynamicField

Dynamic fields shown in the ticket free text screen of the agent interface.

Default value:

--- {}

Ticket::Frontend::AgentTicketFreeText###FormDraft

Allows to save current work as draft in the ticket free text screen of the agent interface.

Default value:

1

Ticket::Frontend::AgentTicketFreeText###HistoryComment

Defines the history comment for the ticket free text screen action, which gets used for ticket history.

Default value:

%%FreeText

Ticket::Frontend::AgentTicketFreeText###HistoryType

Defines the history type for the ticket free text screen action, which gets used for ticket history.

Default value:

AddNote

Ticket::Frontend::AgentTicketFreeText###InformAgent

Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket free text screen of the agent interface.

This setting can not be deactivated.

Default value:

0

Ticket::Frontend::AgentTicketFreeText###InvolvedAgent

Shows a list of all the involved agents on this ticket, in the ticket free text screen of the agent interface.

This setting can not be deactivated.

Default value:

0

Ticket::Frontend::AgentTicketFreeText###IsVisibleForCustomerDefault

Defines if the note in the ticket free text screen of the agent interface is visible for the customer by default.

Default value:

0

Ticket::Frontend::AgentTicketFreeText###Note

Allows adding notes in the ticket free text screen of the agent interface. Can be overwritten by Ticket::Frontend::NeedAccountedTime.

This setting can be overridden in the user preferences, but is not active by default.

Default value:

0

Ticket::Frontend::AgentTicketFreeText###NoteMandatory

Sets if note must be filled in by the agent. Can be overwritten by Ticket::Frontend::NeedAccountedTime.

This setting can be overridden in the user preferences, but is not active by default.

Default value:

0

Ticket::Frontend::AgentTicketFreeText###Owner

Sets the ticket owner in the ticket free text screen of the agent interface.

This setting can be overridden in the user preferences, but is not active by default.

Default value:

0

Ticket::Frontend::AgentTicketFreeText###OwnerMandatory

Sets if ticket owner must be selected by the agent.

This setting can be overridden in the user preferences, but is not active by default.

Default value:

0

Ticket::Frontend::AgentTicketFreeText###Permission

Required permissions to use the ticket free text screen in the agent interface.

This setting can not be deactivated.

Default value:

rw

Ticket::Frontend::AgentTicketFreeText###Priority

Shows the ticket priority options in the ticket free text screen of the agent interface.

This setting can not be deactivated.

Default value:

0

Ticket::Frontend::AgentTicketFreeText###PriorityDefault

Defines the default ticket priority in the ticket free text screen of the agent interface.

This setting is not active by default.

Default value:

3 normal

Ticket::Frontend::AgentTicketFreeText###Queue

Sets the queue in the ticket free text screen of a zoomed ticket in the agent interface.

This setting can be overridden in the user preferences, but is not active by default.

Default value:

0

Ticket::Frontend::AgentTicketFreeText###QueueMandatory

Sets if queue must be selected by the agent.

Default value:

0

Ticket::Frontend::AgentTicketFreeText###RequiredLock

Defines if a ticket lock is required in the ticket free text screen of the agent interface (if the ticket isn’t locked yet, the ticket gets locked and the current agent will be set automatically as its owner).

Default value:

0

Ticket::Frontend::AgentTicketFreeText###Responsible

Sets the responsible agent of the ticket in the ticket free text screen of the agent interface.

This setting can be overridden in the user preferences, but is not active by default.

Default value:

0

Ticket::Frontend::AgentTicketFreeText###ResponsibleMandatory

Sets if ticket responsible must be selected by the agent.

This setting can be overridden in the user preferences, but is not active by default.

Default value:

0

Ticket::Frontend::AgentTicketFreeText###RichTextHeight

Defines the height for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).

This setting can be overridden in the user preferences, but is not active by default.

Default value:

100

Ticket::Frontend::AgentTicketFreeText###RichTextWidth

Defines the width for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).

This setting can be overridden in the user preferences, but is not active by default.

Default value:

620

Ticket::Frontend::AgentTicketFreeText###SLAMandatory

Sets if SLA must be selected by the agent.

This setting can be overridden in the user preferences, but is not active by default.

Default value:

0

Ticket::Frontend::AgentTicketFreeText###Service

Sets the service in the ticket free text screen of the agent interface (Ticket::Service needs to be enabled).

This setting can be overridden in the user preferences, but is not active by default.

Default value:

1

Ticket::Frontend::AgentTicketFreeText###ServiceMandatory

Sets if service must be selected by the agent.

This setting can be overridden in the user preferences, but is not active by default.

Default value:

0

Ticket::Frontend::AgentTicketFreeText###State

Sets the state of a ticket in the ticket free text screen of the agent interface.

This setting can be overridden in the user preferences, but is not active by default.

Default value:

0

Ticket::Frontend::AgentTicketFreeText###StateDefault

Defines the default next state of a ticket after adding a note, in the ticket free text screen of the agent interface.

This setting is not active by default.

Default value:

open

Ticket::Frontend::AgentTicketFreeText###StateMandatory

Sets if state must be selected by the agent.

Default value:

0

Ticket::Frontend::AgentTicketFreeText###StateType

Defines the next state of a ticket after adding a note, in the ticket free text screen of the agent interface.

This setting can not be deactivated.

Default value:

---
- open
- closed
- pending reminder
- pending auto

Ticket::Frontend::AgentTicketFreeText###Subject

Defines the default subject of a note in the ticket free text screen of the agent interface.

This setting can be overridden in the user preferences, but is not active by default.

Default value:

''

Ticket::Frontend::AgentTicketFreeText###TicketType

Sets the ticket type in the ticket free text screen of the agent interface (Ticket::Type needs to be enabled).

This setting can be overridden in the user preferences, but is not active by default.

Default value:

1

Ticket::Frontend::AgentTicketFreeText###Title

Shows the title field in the ticket free text screen of the agent interface.

This setting can be overridden in the user preferences, but is not active by default.

Default value:

1

FrontendAgentViewTicketHistory

Ticket::Frontend::HistoryOrder

Shows the ticket history (reverse ordered) in the agent interface.

This setting can not be deactivated.

Default value:

normal

Ticket::Frontend::HistoryTypes###000-Framework

Controls how to display the ticket history entries as readable values.

This setting can not be deactivated.

Default value:

---
AddNote: Added note (%s).
ArchiveFlagUpdate: Changed archive state to "%s".
Bounce: Bounced to "%s".
CustomerUpdate: Changed customer to "%s".
EmailAgent: Sent email to customer.
EmailCustomer: Added email. %s
EmailResend: Resent email to "%s".
EscalationResponseTimeNotifyBefore: Notified about response time escalation.
EscalationResponseTimeStart: Started response time escalation.
EscalationResponseTimeStop: Stopped response time escalation.
EscalationSolutionTimeNotifyBefore: Notified about solution time escalation.
EscalationSolutionTimeStart: Started solution time escalation.
EscalationSolutionTimeStop: Stopped solution time escalation.
EscalationUpdateTimeNotifyBefore: Notified about update time escalation.
EscalationUpdateTimeStart: Started update time escalation.
EscalationUpdateTimeStop: Stopped update time escalation.
FollowUp: Added follow-up to ticket [%s]. %s
Forward: Forwarded to "%s".
Lock: Locked ticket.
LoopProtection: 'Loop protection: no auto-response sent to "%s".'
Merged: Merged Ticket (%s/%s) to (%s/%s).
Misc: '%s'
Move: Changed queue to "%s" (%s) from "%s" (%s).
NewTicket: Created ticket [%s] in "%s" with priority "%s" and state "%s".
OwnerUpdate: Changed owner to "%s" (%s).
PhoneCallAgent: Added phone call to customer.
PhoneCallCustomer: Added phone call from customer.
PriorityUpdate: Changed priority from "%s" (%s) to "%s" (%s).
Remove: '%s'
ResponsibleUpdate: Changed responsible to "%s" (%s).
SLAUpdate: Changed SLA to "%s" (%s).
SendAgentNotification: Sent "%s" notification to "%s" via "%s".
SendAnswer: Sent email to "%s".
SendAutoFollowUp: Sent auto follow-up to "%s".
SendAutoReject: Sent auto reject to "%s".
SendAutoReply: Sent auto reply to "%s".
SendCustomerNotification: Sent notification to "%s".
ServiceUpdate: Changed service to "%s" (%s).
SetPendingTime: Changed pending time to "%s".
StateUpdate: Changed state from "%s" to "%s".
Subscribe: Added subscription for user "%s".
SystemRequest: Added system request (%s).
TicketDynamicFieldUpdate: Changed dynamic field %s from "%s" to "%s".
TicketLinkAdd: Added link to ticket "%s".
TicketLinkDelete: Deleted link to ticket "%s".
TimeAccounting: Added %s time unit(s), for a total of %s time unit(s).
TitleUpdate: Changed title from "%s" to "%s".
TypeUpdate: Changed type from "%s" (%s) to "%s" (%s).
Unlock: Unlocked ticket.
Unsubscribe: Removed subscription for user "%s".
WebRequestCustomer: Added web request from customer.

Ticket::Frontend::HistoryTypes###001-Framework

Controls how to display the ticket history entries as readable values.

This setting can not be deactivated.

Default value:

---
AddSMS: Added SMS for "%s".

FrontendAgentViewTicketLocked

Ticket::Frontend::AgentTicketLockedView###DefaultColumns

Columns that can be filtered in the locked view of the agent interface. Note: Only Ticket attributes, Dynamic Fields (DynamicField_NameX) and Customer attributes (e.g. CustomerUserPhone, CustomerCompanyName, …) are allowed.

Default value:

---
Age: '2'
Changed: '1'
Created: '1'
CustomerCompanyName: '1'
CustomerID: '2'
CustomerName: '1'
CustomerUserID: '1'
EscalationResponseTime: '1'
EscalationSolutionTime: '1'
EscalationTime: '1'
EscalationUpdateTime: '1'
Lock: '2'
Owner: '2'
PendingTime: '1'
Priority: '1'
Queue: '2'
Responsible: '1'
SLA: '1'
Sender: '2'
Service: '1'
State: '2'
Subject: '1'
TicketNumber: '2'
Title: '2'
Type: '1'

Ticket::Frontend::AgentTicketLockedView###Order::Default

Defines the default ticket order in the ticket locked view of the agent interface. Up: oldest on top. Down: latest on top.

This setting can not be deactivated.

Default value:

Up

Ticket::Frontend::AgentTicketLockedView###SortBy::Default

Defines the default ticket attribute for ticket sorting in the locked ticket view of the agent interface.

This setting can not be deactivated.

Default value:

Age

FrontendAgentViewTicketMerge

Ticket::Frontend::AgentTicketMerge###Permission

Required permissions to use the ticket merge screen of a zoomed ticket in the agent interface.

This setting can not be deactivated.

Default value:

rw

Ticket::Frontend::AgentTicketMerge###RequiredLock

Defines if a ticket lock is required in the ticket merge screen of a zoomed ticket in the agent interface (if the ticket isn’t locked yet, the ticket gets locked and the current agent will be set automatically as its owner).

Default value:

1

Ticket::Frontend::AgentTicketMerge###RichTextHeight

Defines the height for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).

This setting can be overridden in the user preferences, but is not active by default.

Default value:

100

Ticket::Frontend::AgentTicketMerge###RichTextWidth

Defines the width for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).

This setting can be overridden in the user preferences, but is not active by default.

Default value:

620

Ticket::Frontend::AutomaticMergeSubject

When tickets are merged, a note will be added automatically to the ticket which is no longer active. Here you can define the subject of this note (this subject cannot be changed by the agent).

This setting can not be deactivated.

Default value:

Ticket Merged

Ticket::Frontend::AutomaticMergeText

When tickets are merged, a note will be added automatically to the ticket which is no longer active. Here you can define the body of this note (this text cannot be changed by the agent).

This setting can not be deactivated.

Default value:

Merged Ticket <OTRS_TICKET> to <OTRS_MERGE_TO_TICKET>.

Ticket::Frontend::MergeText

When tickets are merged, the customer can be informed per email by setting the check box “Inform Sender”. In this text area, you can define a pre-formatted text which can later be modified by the agents.

This setting can not be deactivated.

Default value:

Your email with ticket number "<OTRS_TICKET>" is merged to "<OTRS_MERGE_TO_TICKET>".

FrontendAgentViewTicketMove

Ticket::Frontend::AgentTicketMove###Body

Sets the default body text for notes added in the ticket move screen of the agent interface.

This setting can be overridden in the user preferences, but is not active by default.

Default value:

''

Ticket::Frontend::AgentTicketMove###DynamicField

Dynamic fields shown in the ticket move screen of the agent interface.

Default value:

--- {}

Ticket::Frontend::AgentTicketMove###FormDraft

Allows to save current work as draft in the ticket move screen of the agent interface.

Default value:

1

Ticket::Frontend::AgentTicketMove###NextScreen

Determines the next screen after the ticket is moved. LastScreenOverview will return the last overview screen (e.g. search results, queueview, dashboard). TicketZoom will return to the TicketZoom.

This setting can not be deactivated.

Default value:

TicketZoom

Ticket::Frontend::AgentTicketMove###Note

Allows adding notes in the ticket free text screen of the agent interface. Can be overwritten by Ticket::Frontend::NeedAccountedTime.

This setting can be overridden in the user preferences, but is not active by default.

Default value:

0

Ticket::Frontend::AgentTicketMove###NoteMandatory

Sets if note must be filled in by the agent. Can be overwritten by Ticket::Frontend::NeedAccountedTime.

This setting can be overridden in the user preferences, but is not active by default.

Default value:

0

Ticket::Frontend::AgentTicketMove###Priority

Shows the ticket priority options in the move ticket screen of the agent interface.

This setting can not be deactivated.

Default value:

0

Ticket::Frontend::AgentTicketMove###RequiredLock

Automatically lock and set owner to current Agent after opening the move ticket screen of the agent interface.

Default value:

1

Ticket::Frontend::AgentTicketMove###RichTextHeight

Defines the height for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).

This setting can be overridden in the user preferences, but is not active by default.

Default value:

100

Ticket::Frontend::AgentTicketMove###RichTextWidth

Defines the width for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).

This setting can be overridden in the user preferences, but is not active by default.

Default value:

620

Ticket::Frontend::AgentTicketMove###State

Allows to set a new ticket state in the move ticket screen of the agent interface.

This setting can be overridden in the user preferences, but is not active by default.

Default value:

1

Ticket::Frontend::AgentTicketMove###StateMandatory

Sets if state must be selected by the agent.

Default value:

0

Ticket::Frontend::AgentTicketMove###StateType

Defines the next state of a ticket after being moved to another queue, in the move ticket screen of the agent interface.

This setting can not be deactivated.

Default value:

---
- open
- closed

Ticket::Frontend::AgentTicketMove###Subject

Sets the default subject for notes added in the ticket move screen of the agent interface.

This setting can be overridden in the user preferences, but is not active by default.

Default value:

''

Ticket::Frontend::MoveType

Determines if the list of possible queues to move to ticket into should be displayed in a dropdown list or in a new window in the agent interface. If “New Window” is set you can add a move note to the ticket.

This setting can not be deactivated.

Default value:

form

FrontendAgentViewTicketNote

Ticket::Frontend::AgentTicketNote###Body

Sets the default body text for notes added in the ticket note screen of the agent interface.

This setting can be overridden in the user preferences, but is not active by default.

Default value:

''

Ticket::Frontend::AgentTicketNote###DynamicField

Dynamic fields shown in the ticket note screen of the agent interface.

Default value:

--- {}

Ticket::Frontend::AgentTicketNote###FormDraft

Allows to save current work as draft in the ticket note screen of the agent interface.

Default value:

1

Ticket::Frontend::AgentTicketNote###HistoryComment

Defines the history comment for the ticket note screen action, which gets used for ticket history in the agent interface.

Default value:

%%Note

Ticket::Frontend::AgentTicketNote###HistoryType

Defines the history type for the ticket note screen action, which gets used for ticket history in the agent interface.

Default value:

AddNote

Ticket::Frontend::AgentTicketNote###InformAgent

Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket note screen of the agent interface.

This setting can not be deactivated.

Default value:

0

Ticket::Frontend::AgentTicketNote###InvolvedAgent

Shows a list of all the involved agents on this ticket, in the ticket note screen of the agent interface.

This setting can not be deactivated.

Default value:

0

Ticket::Frontend::AgentTicketNote###IsVisibleForCustomerDefault

Defines if the note in the ticket note screen of the agent interface is visible for the customer by default.

Default value:

0

Ticket::Frontend::AgentTicketNote###Note

Allows adding notes in the ticket note screen of the agent interface. Can be overwritten by Ticket::Frontend::NeedAccountedTime.

This setting can be overridden in the user preferences, but is not active by default.

Default value:

1

Ticket::Frontend::AgentTicketNote###NoteMandatory

Sets if note must be filled in by the agent. Can be overwritten by Ticket::Frontend::NeedAccountedTime.

This setting can be overridden in the user preferences, but is not active by default.

Default value:

1

Ticket::Frontend::AgentTicketNote###Owner

Sets the ticket owner in the ticket note screen of the agent interface.

This setting can be overridden in the user preferences, but is not active by default.

Default value:

0

Ticket::Frontend::AgentTicketNote###OwnerMandatory

Sets if ticket owner must be selected by the agent.

This setting can be overridden in the user preferences, but is not active by default.

Default value:

0

Ticket::Frontend::AgentTicketNote###Permission

Required permissions to use the ticket note screen in the agent interface.

This setting can not be deactivated.

Default value:

note

Ticket::Frontend::AgentTicketNote###Priority

Shows the ticket priority options in the ticket note screen of the agent interface.

This setting can not be deactivated.

Default value:

0

Ticket::Frontend::AgentTicketNote###PriorityDefault

Defines the default ticket priority in the ticket note screen of the agent interface.

This setting is not active by default.

Default value:

3 normal

Ticket::Frontend::AgentTicketNote###Queue

Sets the queue in the ticket note screen of a zoomed ticket in the agent interface.

This setting can be overridden in the user preferences, but is not active by default.

Default value:

0

Ticket::Frontend::AgentTicketNote###QueueMandatory

Sets if queue must be selected by the agent.

Default value:

0

Ticket::Frontend::AgentTicketNote###RequiredLock

Defines if a ticket lock is required in the ticket note screen of the agent interface (if the ticket isn’t locked yet, the ticket gets locked and the current agent will be set automatically as its owner).

Default value:

0

Ticket::Frontend::AgentTicketNote###Responsible

Sets the responsible agent of the ticket in the ticket note screen of the agent interface.

This setting can be overridden in the user preferences, but is not active by default.

Default value:

0

Ticket::Frontend::AgentTicketNote###ResponsibleMandatory

Sets if ticket responsible must be selected by the agent.

This setting can be overridden in the user preferences, but is not active by default.

Default value:

0

Ticket::Frontend::AgentTicketNote###RichTextHeight

Defines the height for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).

This setting can be overridden in the user preferences, but is not active by default.

Default value:

100

Ticket::Frontend::AgentTicketNote###RichTextWidth

Defines the width for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).

This setting can be overridden in the user preferences, but is not active by default.

Default value:

620

Ticket::Frontend::AgentTicketNote###SLAMandatory

Sets if SLA must be selected by the agent.

This setting can be overridden in the user preferences, but is not active by default.

Default value:

0

Ticket::Frontend::AgentTicketNote###Service

Sets the service in the ticket note screen of the agent interface (Ticket::Service needs to be enabled).

This setting can be overridden in the user preferences, but is not active by default.

Default value:

0

Ticket::Frontend::AgentTicketNote###ServiceMandatory

Sets if service must be selected by the agent.

This setting can be overridden in the user preferences, but is not active by default.

Default value:

0

Ticket::Frontend::AgentTicketNote###State

Sets the state of a ticket in the ticket note screen of the agent interface.

This setting can be overridden in the user preferences, but is not active by default.

Default value:

0

Ticket::Frontend::AgentTicketNote###StateDefault

Defines the default next state of a ticket after adding a note, in the ticket note screen of the agent interface.

This setting is not active by default.

Default value:

open

Ticket::Frontend::AgentTicketNote###StateMandatory

Sets if state must be selected by the agent.

Default value:

0

Ticket::Frontend::AgentTicketNote###StateType

Defines the next state of a ticket after adding a note, in the ticket note screen of the agent interface.

This setting can not be deactivated.

Default value:

---
- open
- closed
- pending reminder
- pending auto

Ticket::Frontend::AgentTicketNote###Subject

Sets the default subject for notes added in the ticket note screen of the agent interface.

This setting can be overridden in the user preferences, but is not active by default.

Default value:

''

Ticket::Frontend::AgentTicketNote###TicketType

Sets the ticket type in the ticket note screen of the agent interface (Ticket::Type needs to be enabled).

This setting can be overridden in the user preferences, but is not active by default.

Default value:

0

Ticket::Frontend::AgentTicketNote###Title

Shows the title field in the ticket note screen of the agent interface.

This setting can be overridden in the user preferences, but is not active by default.

Default value:

0

FrontendAgentViewTicketOwner

Ticket::Frontend::AgentTicketOwner###Body

Sets the default body text for notes added in the ticket owner screen of a zoomed ticket in the agent interface.

Default value:

''

Ticket::Frontend::AgentTicketOwner###DynamicField

Dynamic fields shown in the ticket owner screen of the agent interface.

Default value:

--- {}

Ticket::Frontend::AgentTicketOwner###FormDraft

Allows to save current work as draft in the ticket owner screen of the agent interface.

Default value:

1

Ticket::Frontend::AgentTicketOwner###HistoryComment

Defines the history comment for the ticket owner screen action, which gets used for ticket history in the agent interface.

Default value:

%%Owner

Ticket::Frontend::AgentTicketOwner###HistoryType

Defines the history type for the ticket owner screen action, which gets used for ticket history in the agent interface.

Default value:

AddNote

Ticket::Frontend::AgentTicketOwner###InformAgent

Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket owner screen of a zoomed ticket in the agent interface.

This setting can not be deactivated.

Default value:

0

Ticket::Frontend::AgentTicketOwner###InvolvedAgent

Shows a list of all the involved agents on this ticket, in the ticket owner screen of a zoomed ticket in the agent interface.

This setting can not be deactivated.

Default value:

0

Ticket::Frontend::AgentTicketOwner###IsVisibleForCustomerDefault

Defines if the note in the ticket owner screen of the agent interface is visible for the customer by default.

Default value:

0

Ticket::Frontend::AgentTicketOwner###Note

Allows adding notes in the ticket owner screen of a zoomed ticket in the agent interface. Can be overwritten by Ticket::Frontend::NeedAccountedTime.

Default value:

1

Ticket::Frontend::AgentTicketOwner###NoteMandatory

Sets if note must be filled in by the agent. Can be overwritten by Ticket::Frontend::NeedAccountedTime.

Default value:

1

Ticket::Frontend::AgentTicketOwner###Owner

Sets the ticket owner in the ticket owner screen of a zoomed ticket in the agent interface.

Default value:

1

Ticket::Frontend::AgentTicketOwner###OwnerMandatory

Sets if ticket owner must be selected by the agent.

Default value:

1

Ticket::Frontend::AgentTicketOwner###Permission

Required permissions to use the ticket owner screen of a zoomed ticket in the agent interface.

This setting can not be deactivated.

Default value:

owner

Ticket::Frontend::AgentTicketOwner###Priority

Shows the ticket priority options in the ticket owner screen of a zoomed ticket in the agent interface.

This setting can not be deactivated.

Default value:

0

Ticket::Frontend::AgentTicketOwner###PriorityDefault

Defines the default ticket priority in the ticket owner screen of a zoomed ticket in the agent interface.

This setting is not active by default.

Default value:

3 normal

Ticket::Frontend::AgentTicketOwner###Queue

Sets the queue in the ticket owner screen of a zoomed ticket in the agent interface.

Default value:

0

Ticket::Frontend::AgentTicketOwner###QueueMandatory

Sets if queue must be selected by the agent.

Default value:

0

Ticket::Frontend::AgentTicketOwner###RequiredLock

Defines if a ticket lock is required in the ticket owner screen of a zoomed ticket in the agent interface (if the ticket isn’t locked yet, the ticket gets locked and the current agent will be set automatically as its owner).

Default value:

0

Ticket::Frontend::AgentTicketOwner###Responsible

Sets the responsible agent of the ticket in the ticket owner screen of a zoomed ticket in the agent interface.

Default value:

0

Ticket::Frontend::AgentTicketOwner###ResponsibleMandatory

Sets if ticket responsible must be selected by the agent.

Default value:

0

Ticket::Frontend::AgentTicketOwner###RichTextHeight

Defines the height for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).

Default value:

100

Ticket::Frontend::AgentTicketOwner###RichTextWidth

Defines the width for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).

Default value:

620

Ticket::Frontend::AgentTicketOwner###SLAMandatory

Sets if SLA must be selected by the agent.

Default value:

0

Ticket::Frontend::AgentTicketOwner###Service

Sets the service in the ticket owner screen of a zoomed ticket in the agent interface (Ticket::Service needs to be enabled).

Default value:

0

Ticket::Frontend::AgentTicketOwner###ServiceMandatory

Sets if service must be selected by the agent.

Default value:

0

Ticket::Frontend::AgentTicketOwner###State

Sets the state of the ticket in the ticket owner screen of a zoomed ticket in the agent interface.

Default value:

0

Ticket::Frontend::AgentTicketOwner###StateDefault

Defines the default next state of a ticket after adding a note, in the ticket owner screen of a zoomed ticket in the agent interface.

Default value:

open

Ticket::Frontend::AgentTicketOwner###StateMandatory

Sets if state must be selected by the agent.

Default value:

0

Ticket::Frontend::AgentTicketOwner###StateType

Defines the next state of a ticket after adding a note, in the ticket owner screen of a zoomed ticket in the agent interface.

This setting can not be deactivated.

Default value:

---
- open
- pending reminder
- pending auto

Ticket::Frontend::AgentTicketOwner###Subject

Sets the default subject for notes added in the ticket owner screen of a zoomed ticket in the agent interface.

Default value:

''

Ticket::Frontend::AgentTicketOwner###TicketType

Sets the ticket type in the ticket owner screen of a zoomed ticket in the agent interface (Ticket::Type needs to be enabled).

Default value:

0

Ticket::Frontend::AgentTicketOwner###Title

Shows the title field in the ticket owner screen of a zoomed ticket in the agent interface.

Default value:

0

FrontendAgentViewTicketPending

Ticket::Frontend::AgentTicketPending###Body

Sets the default body text for notes added in the ticket pending screen of a zoomed ticket in the agent interface.

Default value:

''

Ticket::Frontend::AgentTicketPending###DynamicField

Dynamic fields shown in the ticket pending screen of the agent interface.

Default value:

--- {}

Ticket::Frontend::AgentTicketPending###FormDraft

Allows to save current work as draft in the ticket pending screen of the agent interface.

Default value:

1

Ticket::Frontend::AgentTicketPending###HistoryComment

Defines the history comment for the ticket pending screen action, which gets used for ticket history in the agent interface.

Default value:

%%Pending

Ticket::Frontend::AgentTicketPending###HistoryType

Defines the history type for the ticket pending screen action, which gets used for ticket history in the agent interface.

Default value:

AddNote

Ticket::Frontend::AgentTicketPending###InformAgent

Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket pending screen of a zoomed ticket in the agent interface.

This setting can not be deactivated.

Default value:

0

Ticket::Frontend::AgentTicketPending###InvolvedAgent

Shows a list of all the involved agents on this ticket, in the ticket pending screen of a zoomed ticket in the agent interface.

This setting can not be deactivated.

Default value:

0

Ticket::Frontend::AgentTicketPending###IsVisibleForCustomerDefault

Defines if the note in the ticket pending screen of the agent interface is visible for the customer by default.

Default value:

0

Ticket::Frontend::AgentTicketPending###Note

Allows adding notes in the ticket pending screen of a zoomed ticket in the agent interface. Can be overwritten by Ticket::Frontend::NeedAccountedTime.

Default value:

1

Ticket::Frontend::AgentTicketPending###NoteMandatory

Sets if note must be filled in by the agent. Can be overwritten by Ticket::Frontend::NeedAccountedTime.

Default value:

1

Ticket::Frontend::AgentTicketPending###Owner

Sets the ticket owner in the ticket pending screen of a zoomed ticket in the agent interface.

Default value:

0

Ticket::Frontend::AgentTicketPending###OwnerMandatory

Sets if ticket owner must be selected by the agent.

Default value:

0

Ticket::Frontend::AgentTicketPending###Permission

Required permissions to use the ticket pending screen of a zoomed ticket in the agent interface.

This setting can not be deactivated.

Default value:

pending

Ticket::Frontend::AgentTicketPending###Priority

Shows the ticket priority options in the ticket pending screen of a zoomed ticket in the agent interface.

This setting can not be deactivated.

Default value:

0

Ticket::Frontend::AgentTicketPending###PriorityDefault

Defines the default ticket priority in the ticket pending screen of a zoomed ticket in the agent interface.

This setting is not active by default.

Default value:

3 normal

Ticket::Frontend::AgentTicketPending###Queue

Sets the queue in the ticket pending screen of a zoomed ticket in the agent interface.

Default value:

0

Ticket::Frontend::AgentTicketPending###QueueMandatory

Sets if queue must be selected by the agent.

Default value:

0

Ticket::Frontend::AgentTicketPending###RequiredLock

Defines if a ticket lock is required in the ticket pending screen of a zoomed ticket in the agent interface (if the ticket isn’t locked yet, the ticket gets locked and the current agent will be set automatically as its owner).

Default value:

1

Ticket::Frontend::AgentTicketPending###Responsible

Sets the responsible agent of the ticket in the ticket pending screen of a zoomed ticket in the agent interface.

Default value:

0

Ticket::Frontend::AgentTicketPending###ResponsibleMandatory

Sets if ticket responsible must be selected by the agent.

Default value:

0

Ticket::Frontend::AgentTicketPending###RichTextHeight

Defines the height for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).

Default value:

100

Ticket::Frontend::AgentTicketPending###RichTextWidth

Defines the width for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).

Default value:

620

Ticket::Frontend::AgentTicketPending###SLAMandatory

Sets if SLA must be selected by the agent.

Default value:

0

Ticket::Frontend::AgentTicketPending###Service

Sets the service in the ticket pending screen of a zoomed ticket in the agent interface (Ticket::Service needs to be enabled).

Default value:

0

Ticket::Frontend::AgentTicketPending###ServiceMandatory

Sets if service must be selected by the agent.

Default value:

0

Ticket::Frontend::AgentTicketPending###State

Sets the state of the ticket in the ticket pending screen of a zoomed ticket in the agent interface.

Default value:

1

Ticket::Frontend::AgentTicketPending###StateDefault

Defines the default next state of a ticket after adding a note, in the ticket pending screen of a zoomed ticket in the agent interface.

Default value:

pending reminder

Ticket::Frontend::AgentTicketPending###StateMandatory

Sets if state must be selected by the agent.

Default value:

0

Ticket::Frontend::AgentTicketPending###StateType

Defines the next state of a ticket after adding a note, in the ticket pending screen of a zoomed ticket in the agent interface.

This setting can not be deactivated.

Default value:

---
- pending reminder
- pending auto

Ticket::Frontend::AgentTicketPending###Subject

Sets the default subject for notes added in the ticket pending screen of a zoomed ticket in the agent interface.

Default value:

''

Ticket::Frontend::AgentTicketPending###TicketType

Sets the ticket type in the ticket pending screen of a zoomed ticket in the agent interface (Ticket::Type needs to be enabled).

Default value:

0

Ticket::Frontend::AgentTicketPending###Title

Shows the title field in the ticket pending screen of a zoomed ticket in the agent interface.

Default value:

0

FrontendAgentViewTicketPhoneInbound

Ticket::Frontend::AgentTicketPhoneInbound###Body

Defines the default note body text for phone tickets in the ticket phone inbound screen of the agent interface.

This setting can not be deactivated.

Default value:

''

Ticket::Frontend::AgentTicketPhoneInbound###DynamicField

Dynamic fields shown in the ticket phone inbound screen of the agent interface.

Default value:

--- {}

Ticket::Frontend::AgentTicketPhoneInbound###FormDraft

Allows to save current work as draft in the ticket phone inbound screen of the agent interface.

Default value:

1

Ticket::Frontend::AgentTicketPhoneInbound###HistoryComment

Defines the history comment for the ticket phone inbound screen action, which gets used for ticket history in the agent interface.

This setting can not be deactivated.

Default value:

''

Ticket::Frontend::AgentTicketPhoneInbound###HistoryType

Defines the history type for the ticket phone inbound screen action, which gets used for ticket history in the agent interface.

This setting can not be deactivated.

Default value:

PhoneCallCustomer

Ticket::Frontend::AgentTicketPhoneInbound###Permission

Required permissions to use the ticket phone inbound screen in the agent interface.

This setting can not be deactivated.

Default value:

phone

Ticket::Frontend::AgentTicketPhoneInbound###RequiredLock

Defines if a ticket lock is required in the ticket phone inbound screen of the agent interface (if the ticket isn’t locked yet, the ticket gets locked and the current agent will be set automatically as its owner).

Default value:

0

Ticket::Frontend::AgentTicketPhoneInbound###RichTextHeight

Defines the height for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).

Default value:

200

Ticket::Frontend::AgentTicketPhoneInbound###RichTextWidth

Defines the width for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).

Default value:

475

Ticket::Frontend::AgentTicketPhoneInbound###SenderType

Defines the default sender type for phone tickets in the ticket phone inbound screen of the agent interface.

This setting can not be deactivated.

Default value:

customer

Ticket::Frontend::AgentTicketPhoneInbound###State

Defines the default ticket next state after adding a phone note in the ticket phone inbound screen of the agent interface.

Default value:

open

Ticket::Frontend::AgentTicketPhoneInbound###StateType

Next possible ticket states after adding a phone note in the ticket phone inbound screen of the agent interface.

This setting can not be deactivated.

Default value:

---
- open
- pending auto
- pending reminder
- closed

Ticket::Frontend::AgentTicketPhoneInbound###Subject

Defines the default subject for phone tickets in the ticket phone inbound screen of the agent interface.

This setting can not be deactivated.

Default value:

''

FrontendAgentViewTicketPhoneNew

Ticket::Frontend::AgentTicketPhone###Body

Sets the default note text for new telephone tickets. E.g ‘New ticket via call’ in the agent interface.

This setting can not be deactivated.

Default value:

''

Ticket::Frontend::AgentTicketPhone###DynamicField

Dynamic fields shown in the ticket phone screen of the agent interface.

Default value:

--- {}

Ticket::Frontend::AgentTicketPhone###HistoryComment

Defines the history comment for the phone ticket screen action, which gets used for ticket history in the agent interface.

This setting can not be deactivated.

Default value:

''

Ticket::Frontend::AgentTicketPhone###HistoryType

Defines the history type for the phone ticket screen action, which gets used for ticket history in the agent interface.

This setting can not be deactivated.

Default value:

PhoneCallCustomer

Ticket::Frontend::AgentTicketPhone###IsVisibleForCustomer

Sets the default article customer visibility for new phone tickets in the agent interface.

This setting can not be deactivated.

Default value:

1

Ticket::Frontend::AgentTicketPhone###Priority

Sets the default priority for new phone tickets in the agent interface.

This setting can not be deactivated.

Default value:

3 normal

Ticket::Frontend::AgentTicketPhone###RichTextHeight

Defines the height for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).

Default value:

320

Ticket::Frontend::AgentTicketPhone###RichTextWidth

Defines the width for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).

Default value:

620

Ticket::Frontend::AgentTicketPhone###SLAMandatory

Sets if SLA must be selected by the agent.

Default value:

0

Ticket::Frontend::AgentTicketPhone###SenderType

Sets the default sender type for new phone ticket in the agent interface.

This setting can not be deactivated.

Default value:

customer

Ticket::Frontend::AgentTicketPhone###ServiceMandatory

Sets if service must be selected by the agent.

Default value:

0

Ticket::Frontend::AgentTicketPhone###SplitLinkType

Sets the default link type of splitted tickets in the agent interface.

Default value:

---
Direction: Target
LinkType: ParentChild

Ticket::Frontend::AgentTicketPhone###StateDefault

Sets the default next state for new phone tickets in the agent interface.

This setting can not be deactivated.

Default value:

open

Ticket::Frontend::AgentTicketPhone###StateType

Determines the next possible ticket states, after the creation of a new phone ticket in the agent interface.

This setting can not be deactivated.

Default value:

---
- open
- pending auto
- pending reminder
- closed

Ticket::Frontend::AgentTicketPhone###Subject

Sets the default subject for new phone tickets (e.g. ‘Phone call’) in the agent interface.

This setting can not be deactivated.

Default value:

''

Ticket::Frontend::AgentTicketPhone::AllowMultipleFrom

Controls if more than one from entry can be set in the new phone ticket in the agent interface.

This setting can not be deactivated.

Default value:

1

Ticket::Frontend::AgentTicketPhone::CustomerIDReadOnly

Controls if CustomerID is read-only in the agent interface.

This setting can not be deactivated.

Default value:

1

FrontendAgentViewTicketPhoneOutbound

Ticket::Frontend::AgentTicketPhoneOutbound###Body

Defines the default note body text for phone tickets in the ticket phone outbound screen of the agent interface.

This setting can not be deactivated.

Default value:

''

Ticket::Frontend::AgentTicketPhoneOutbound###DynamicField

Dynamic fields shown in the ticket phone outbound screen of the agent interface.

Default value:

--- {}

Ticket::Frontend::AgentTicketPhoneOutbound###FormDraft

Allows to save current work as draft in the ticket phone outbound screen of the agent interface.

Default value:

1

Ticket::Frontend::AgentTicketPhoneOutbound###HistoryComment

Defines the history comment for the ticket phone outbound screen action, which gets used for ticket history in the agent interface.

This setting can not be deactivated.

Default value:

''

Ticket::Frontend::AgentTicketPhoneOutbound###HistoryType

Defines the history type for the ticket phone outbound screen action, which gets used for ticket history in the agent interface.

This setting can not be deactivated.

Default value:

PhoneCallAgent

Ticket::Frontend::AgentTicketPhoneOutbound###Permission

Required permissions to use the ticket phone outbound screen in the agent interface.

This setting can not be deactivated.

Default value:

phone

Ticket::Frontend::AgentTicketPhoneOutbound###RequiredLock

Defines if a ticket lock is required in the ticket phone outbound screen of the agent interface (if the ticket isn’t locked yet, the ticket gets locked and the current agent will be set automatically as its owner).

Default value:

1

Ticket::Frontend::AgentTicketPhoneOutbound###RichTextHeight

Defines the height for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).

Default value:

200

Ticket::Frontend::AgentTicketPhoneOutbound###RichTextWidth

Defines the width for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).

Default value:

475

Ticket::Frontend::AgentTicketPhoneOutbound###SenderType

Defines the default sender type for phone tickets in the ticket phone outbound screen of the agent interface.

This setting can not be deactivated.

Default value:

agent

Ticket::Frontend::AgentTicketPhoneOutbound###State

Defines the default ticket next state after adding a phone note in the ticket phone outbound screen of the agent interface.

Default value:

closed successful

Ticket::Frontend::AgentTicketPhoneOutbound###StateType

Next possible ticket states after adding a phone note in the ticket phone outbound screen of the agent interface.

This setting can not be deactivated.

Default value:

---
- open
- pending auto
- pending reminder
- closed

Ticket::Frontend::AgentTicketPhoneOutbound###Subject

Defines the default subject for phone tickets in the ticket phone outbound screen of the agent interface.

This setting can not be deactivated.

Default value:

''

FrontendAgentViewTicketPrint

Ticket::Frontend::AgentTicketPrint###DynamicField

Dynamic fields shown in the ticket print screen of the agent interface.

Default value:

--- {}

FrontendAgentViewTicketPriority

Ticket::Frontend::AgentTicketPriority###Body

Sets the default body text for notes added in the ticket priority screen of a zoomed ticket in the agent interface.

Default value:

''

Ticket::Frontend::AgentTicketPriority###DynamicField

Dynamic fields shown in the ticket priority screen of the agent interface.

Default value:

--- {}

Ticket::Frontend::AgentTicketPriority###FormDraft

Allows to save current work as draft in the ticket priority screen of the agent interface.

Default value:

1

Ticket::Frontend::AgentTicketPriority###HistoryComment

Defines the history comment for the ticket priority screen action, which gets used for ticket history in the agent interface.

Default value:

%%Priority

Ticket::Frontend::AgentTicketPriority###HistoryType

Defines the history type for the ticket priority screen action, which gets used for ticket history in the agent interface.

Default value:

AddNote

Ticket::Frontend::AgentTicketPriority###InformAgent

Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket priority screen of a zoomed ticket in the agent interface.

This setting can not be deactivated.

Default value:

0

Ticket::Frontend::AgentTicketPriority###InvolvedAgent

Shows a list of all the involved agents on this ticket, in the ticket priority screen of a zoomed ticket in the agent interface.

This setting can not be deactivated.

Default value:

0

Ticket::Frontend::AgentTicketPriority###IsVisibleForCustomerDefault

Defines if the note in the ticket priority screen of the agent interface is visible for the customer by default.

Default value:

0

Ticket::Frontend::AgentTicketPriority###Note

Allows adding notes in the ticket priority screen of a zoomed ticket in the agent interface. Can be overwritten by Ticket::Frontend::NeedAccountedTime.

Default value:

1

Ticket::Frontend::AgentTicketPriority###NoteMandatory

Sets if note must be filled in by the agent. Can be overwritten by Ticket::Frontend::NeedAccountedTime.

Default value:

1

Ticket::Frontend::AgentTicketPriority###Owner

Sets the ticket owner in the ticket priority screen of a zoomed ticket in the agent interface.

Default value:

0

Ticket::Frontend::AgentTicketPriority###OwnerMandatory

Sets if ticket owner must be selected by the agent.

Default value:

0

Ticket::Frontend::AgentTicketPriority###Permission

Required permissions to use the ticket priority screen of a zoomed ticket in the agent interface.

This setting can not be deactivated.

Default value:

priority

Ticket::Frontend::AgentTicketPriority###Priority

Shows the ticket priority options in the ticket priority screen of a zoomed ticket in the agent interface.

Default value:

1

Ticket::Frontend::AgentTicketPriority###PriorityDefault

Defines the default ticket priority in the ticket priority screen of a zoomed ticket in the agent interface.

This setting is not active by default.

Default value:

3 normal

Ticket::Frontend::AgentTicketPriority###Queue

Sets the queue in the ticket priority screen of a zoomed ticket in the agent interface.

Default value:

0

Ticket::Frontend::AgentTicketPriority###QueueMandatory

Sets if queue must be selected by the agent.

Default value:

0

Ticket::Frontend::AgentTicketPriority###RequiredLock

Defines if a ticket lock is required in the ticket priority screen of a zoomed ticket in the agent interface (if the ticket isn’t locked yet, the ticket gets locked and the current agent will be set automatically as its owner).

Default value:

1

Ticket::Frontend::AgentTicketPriority###Responsible

Sets the responsible agent of the ticket in the ticket priority screen of a zoomed ticket in the agent interface.

Default value:

0

Ticket::Frontend::AgentTicketPriority###ResponsibleMandatory

Sets if ticket responsible must be selected by the agent.

Default value:

0

Ticket::Frontend::AgentTicketPriority###RichTextHeight

Defines the height for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).

Default value:

100

Ticket::Frontend::AgentTicketPriority###RichTextWidth

Defines the width for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).

Default value:

620

Ticket::Frontend::AgentTicketPriority###SLAMandatory

Sets if SLA must be selected by the agent.

Default value:

0

Ticket::Frontend::AgentTicketPriority###Service

Sets the service in the ticket priority screen of a zoomed ticket in the agent interface (Ticket::Service needs to be enabled).

Default value:

0

Ticket::Frontend::AgentTicketPriority###ServiceMandatory

Sets if service must be selected by the agent.

Default value:

0

Ticket::Frontend::AgentTicketPriority###State

Sets the state of the ticket in the ticket priority screen of a zoomed ticket in the agent interface.

Default value:

0

Ticket::Frontend::AgentTicketPriority###StateDefault

Defines the default next state of a ticket after adding a note, in the ticket priority screen of a zoomed ticket in the agent interface.

Default value:

open

Ticket::Frontend::AgentTicketPriority###StateMandatory

Sets if state must be selected by the agent.

Default value:

0

Ticket::Frontend::AgentTicketPriority###StateType

Defines the next state of a ticket after adding a note, in the ticket priority screen of a zoomed ticket in the agent interface.

This setting can not be deactivated.

Default value:

---
- open
- pending reminder
- pending auto

Ticket::Frontend::AgentTicketPriority###Subject

Sets the default subject for notes added in the ticket priority screen of a zoomed ticket in the agent interface.

Default value:

''

Ticket::Frontend::AgentTicketPriority###TicketType

Sets the ticket type in the ticket priority screen of a zoomed ticket in the agent interface (Ticket::Type needs to be enabled).

Default value:

0

Ticket::Frontend::AgentTicketPriority###Title

Shows the title field in the ticket priority screen of a zoomed ticket in the agent interface.

Default value:

0

FrontendAgentViewTicketProcess

Ticket::Frontend::AgentTicketProcess###SplitLinkType

Sets the default link type of split tickets in the agent interface.

Default value:

---
Direction: Target
LinkType: ParentChild

Ticket::Frontend::AgentTicketProcess###StateType

Determines the next possible ticket states, for process tickets in the agent interface.

This setting can not be deactivated.

Default value:

---
- new
- open
- pending auto
- pending reminder
- closed

Ticket::Frontend::AgentTicketProcess::CustomerIDReadOnly

Controls if CustomerID is read-only in the agent interface.

This setting can not be deactivated.

Default value:

1

FrontendAgentViewTicketQueue

Ticket::Frontend::AgentTicketQueue###DefaultColumns

Columns that can be filtered in the queue view of the agent interface. Note: Only Ticket attributes, Dynamic Fields (DynamicField_NameX) and Customer attributes (e.g. CustomerUserPhone, CustomerCompanyName, …) are allowed.

Default value:

---
Age: '2'
Changed: '1'
Created: '1'
CustomerCompanyName: '1'
CustomerID: '2'
CustomerName: '1'
CustomerUserID: '1'
EscalationResponseTime: '1'
EscalationSolutionTime: '1'
EscalationTime: '1'
EscalationUpdateTime: '1'
Lock: '2'
Owner: '2'
PendingTime: '1'
Priority: '1'
Queue: '2'
Responsible: '1'
SLA: '1'
Sender: '2'
Service: '1'
State: '2'
Subject: '1'
TicketNumber: '2'
Title: '2'
Type: '1'

Ticket::Frontend::AgentTicketQueue###HideEmptyQueues

Show queues even when only locked tickets are in.

This setting can not be deactivated.

Default value:

0

Ticket::Frontend::AgentTicketQueue###HighlightAge1

Sets the age in minutes (first level) for highlighting queues that contain untouched tickets.

This setting can not be deactivated.

Default value:

1440

Ticket::Frontend::AgentTicketQueue###HighlightAge2

Sets the age in minutes (second level) for highlighting queues that contain untouched tickets.

This setting can not be deactivated.

Default value:

2880

Ticket::Frontend::AgentTicketQueue###Order::Default

Defines the default sort order for all queues in the queue view, after priority sort.

This setting can not be deactivated.

Default value:

Up

Ticket::Frontend::AgentTicketQueue###PreSort::ByPriority

Defines if a pre-sorting by priority should be done in the queue view.

This setting can not be deactivated.

Default value:

1

Ticket::Frontend::AgentTicketQueue###QueueSort

Sorts the tickets (ascendingly or descendingly) when a single queue is selected in the queue view and after the tickets are sorted by priority. Values: 0 = ascending (oldest on top, default), 1 = descending (youngest on top). Use the QueueID for the key and 0 or 1 for value.

This setting is not active by default.

Default value:

---
'3': '0'
'7': '1'

Ticket::Frontend::AgentTicketQueue###SortBy::Default

Defines the default sort criteria for all queues displayed in the queue view.

This setting can not be deactivated.

Default value:

Age

Ticket::Frontend::AgentTicketQueue###StripEmptyLines

Strips empty lines on the ticket preview in the queue view.

This setting can not be deactivated.

Default value:

0

Ticket::Frontend::AgentTicketQueue###UseSubQueues

Include tickets of subqueues per default when selecting a queue.

Default value:

0

Ticket::Frontend::AgentTicketQueue###ViewAllPossibleTickets

Shows all both ro and rw queues in the queue view.

This setting can not be deactivated.

Default value:

0

Ticket::Frontend::AgentTicketQueue###VisualAlarms

Enable highlighting queues based on ticket age.

Default value:

0

FrontendAgentViewTicketResponsible

Ticket::Frontend::AgentTicketResponsible###Body

Sets the default body text for notes added in the ticket responsible screen of the agent interface.

Default value:

''

Ticket::Frontend::AgentTicketResponsible###DynamicField

Dynamic fields shown in the ticket responsible screen of the agent interface.

Default value:

--- {}

Ticket::Frontend::AgentTicketResponsible###FormDraft

Allows to save current work as draft in the ticket responsible screen of the agent interface.

Default value:

1

Ticket::Frontend::AgentTicketResponsible###HistoryComment

Defines the history comment for the ticket responsible screen action, which gets used for ticket history in the agent interface.

Default value:

%%Responsible

Ticket::Frontend::AgentTicketResponsible###HistoryType

Defines the history type for the ticket responsible screen action, which gets used for ticket history in the agent interface.

Default value:

AddNote

Ticket::Frontend::AgentTicketResponsible###InformAgent

Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket responsible screen of the agent interface.

This setting can not be deactivated.

Default value:

0

Ticket::Frontend::AgentTicketResponsible###InvolvedAgent

Shows a list of all the involved agents on this ticket, in the ticket responsible screen of the agent interface.

This setting can not be deactivated.

Default value:

0

Ticket::Frontend::AgentTicketResponsible###IsVisibleForCustomerDefault

Defines if the note in the ticket responsible screen of the agent interface is visible for the customer by default.

Default value:

0

Ticket::Frontend::AgentTicketResponsible###Note

Allows adding notes in the ticket responsible screen of the agent interface. Can be overwritten by Ticket::Frontend::NeedAccountedTime.

Default value:

1

Ticket::Frontend::AgentTicketResponsible###NoteMandatory

Sets if note must be filled in by the agent. Can be overwritten by Ticket::Frontend::NeedAccountedTime.

Default value:

1

Ticket::Frontend::AgentTicketResponsible###Owner

Sets the ticket owner in the ticket responsible screen of the agent interface.

Default value:

0

Ticket::Frontend::AgentTicketResponsible###OwnerMandatory

Sets if ticket owner must be selected by the agent.

Default value:

0

Ticket::Frontend::AgentTicketResponsible###Permission

Required permissions to use the ticket responsible screen in the agent interface.

This setting can not be deactivated.

Default value:

responsible

Ticket::Frontend::AgentTicketResponsible###Priority

Shows the ticket priority options in the ticket responsible screen of the agent interface.

This setting can not be deactivated.

Default value:

0

Ticket::Frontend::AgentTicketResponsible###PriorityDefault

Defines the default ticket priority in the ticket responsible screen of the agent interface.

This setting is not active by default.

Default value:

3 normal

Ticket::Frontend::AgentTicketResponsible###Queue

Sets the queue in the ticket responsible screen of a zoomed ticket in the agent interface.

Default value:

0

Ticket::Frontend::AgentTicketResponsible###QueueMandatory

Sets if queue must be selected by the agent.

Default value:

0

Ticket::Frontend::AgentTicketResponsible###RequiredLock

Defines if a ticket lock is required in the ticket responsible screen of the agent interface (if the ticket isn’t locked yet, the ticket gets locked and the current agent will be set automatically as its owner).

Default value:

0

Ticket::Frontend::AgentTicketResponsible###Responsible

Sets the responsible agent of the ticket in the ticket responsible screen of the agent interface.

Default value:

1

Ticket::Frontend::AgentTicketResponsible###ResponsibleMandatory

Sets if ticket responsible must be selected by the agent.

Default value:

1

Ticket::Frontend::AgentTicketResponsible###RichTextHeight

Defines the height for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).

Default value:

100

Ticket::Frontend::AgentTicketResponsible###RichTextWidth

Defines the width for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).

Default value:

620

Ticket::Frontend::AgentTicketResponsible###SLAMandatory

Sets if SLA must be selected by the agent.

Default value:

0

Ticket::Frontend::AgentTicketResponsible###Service

Sets the service in the ticket responsible screen of the agent interface (Ticket::Service needs to be enabled).

Default value:

0

Ticket::Frontend::AgentTicketResponsible###ServiceMandatory

Sets if service must be selected by the agent.

Default value:

0

Ticket::Frontend::AgentTicketResponsible###State

Sets the state of a ticket in the ticket responsible screen of the agent interface.

Default value:

0

Ticket::Frontend::AgentTicketResponsible###StateDefault

Defines the default next state of a ticket after adding a note, in the ticket responsible screen of the agent interface.

Default value:

open

Ticket::Frontend::AgentTicketResponsible###StateMandatory

Sets if state must be selected by the agent.

Default value:

0

Ticket::Frontend::AgentTicketResponsible###StateType

Defines the next state of a ticket after adding a note, in the ticket responsible screen of the agent interface.

This setting can not be deactivated.

Default value:

---
- open
- pending reminder
- pending auto

Ticket::Frontend::AgentTicketResponsible###Subject

Sets the default subject for notes added in the ticket responsible screen of the agent interface.

Default value:

''

Ticket::Frontend::AgentTicketResponsible###TicketType

Sets the ticket type in the ticket responsible screen of the agent interface (Ticket::Type needs to be enabled).

Default value:

0

Ticket::Frontend::AgentTicketResponsible###Title

Shows the title field in the ticket responsible screen of the agent interface.

Default value:

1

Ticket::Frontend::AgentTicketResponsibleView###DefaultColumns

Columns that can be filtered in the responsible view of the agent interface. Note: Only Ticket attributes, Dynamic Fields (DynamicField_NameX) and Customer attributes (e.g. CustomerUserPhone, CustomerCompanyName, …) are allowed.

Default value:

---
Age: '2'
Changed: '1'
Created: '1'
CustomerCompanyName: '1'
CustomerID: '2'
CustomerName: '1'
CustomerUserID: '1'
EscalationResponseTime: '1'
EscalationSolutionTime: '1'
EscalationTime: '1'
EscalationUpdateTime: '1'
Lock: '2'
Owner: '2'
PendingTime: '1'
Priority: '1'
Queue: '2'
Responsible: '1'
SLA: '1'
Sender: '2'
Service: '1'
State: '2'
Subject: '1'
TicketNumber: '2'
Title: '2'
Type: '1'

Ticket::Frontend::AgentTicketResponsibleView###Order::Default

Defines the default ticket order in the responsible view of the agent interface. Up: oldest on top. Down: latest on top.

This setting can not be deactivated.

Default value:

Up

Ticket::Frontend::AgentTicketResponsibleView###SortBy::Default

Defines the default ticket attribute for ticket sorting in the responsible view of the agent interface.

This setting can not be deactivated.

Default value:

Age

FrontendAgentViewTicketSMSNew

Ticket::Frontend::AgentTicketSMS###DynamicField

Dynamic fields shown in the SMS ticket screen of the agent interface.

Default value:

--- {}

Ticket::Frontend::AgentTicketSMS###IsVisibleForCustomer

Sets the default article customer visibility for new SMS tickets in the agent interface.

This setting can not be deactivated.

Default value:

1

Ticket::Frontend::AgentTicketSMS###Priority

Sets the default priority for new SMS tickets in the agent interface.

This setting can not be deactivated.

Default value:

3 normal

Ticket::Frontend::AgentTicketSMS###SLAMandatory

Sets if SLA must be selected by the agent.

Default value:

0

Ticket::Frontend::AgentTicketSMS###SenderType

Sets the default sender type for new SMS tickets in the agent interface.

This setting can not be deactivated.

Default value:

agent

Ticket::Frontend::AgentTicketSMS###ServiceMandatory

Sets if service must be selected by the agent.

Default value:

0

Ticket::Frontend::AgentTicketSMS###StateDefault

Sets the default next ticket state, after the creation of an SMS ticket in the agent interface.

This setting can not be deactivated.

Default value:

open

Ticket::Frontend::AgentTicketSMS###StateType

Determines the next possible ticket states, after the creation of a new SMS ticket in the agent interface.

This setting can not be deactivated.

Default value:

---
- open
- pending auto
- pending reminder
- closed

Ticket::Frontend::AgentTicketSMS###Subject

Sets the default title for new SMS tickets in the agent interface.

This setting can not be deactivated.

Default value:

''

Ticket::Frontend::AgentTicketSMS###Text

Sets the default text for new SMS tickets in the agent interface.

This setting can not be deactivated.

Default value:

''

Ticket::Frontend::AgentTicketSMS::CustomerIDReadOnly

Controls if CustomerID is read-only in the agent interface.

This setting can not be deactivated.

Default value:

1

FrontendAgentViewTicketSMSOutbound

Ticket::Frontend::AgentTicketSMSOutbound###DynamicField

Dynamic fields shown in the SMS outbound screen of the agent interface.

Default value:

--- {}

Ticket::Frontend::AgentTicketSMSOutbound###FormDraft

Allows to save current work as draft in the SMS outbound screen of the agent interface.

Default value:

1

Ticket::Frontend::AgentTicketSMSOutbound###IsVisibleForCustomerDefault

Defines if the message in the SMS outbound screen of the agent interface is visible for the customer by default.

Default value:

1

Ticket::Frontend::AgentTicketSMSOutbound###Permission

Required permissions to use the SMS outbound screen in the agent interface.

This setting can not be deactivated.

Default value:

compose

Ticket::Frontend::AgentTicketSMSOutbound###RequiredLock

Defines if a ticket lock is required in the SMS outbound screen of the agent interface (if the ticket isn’t locked yet, the ticket gets locked and the current agent will be set automatically as its owner).

Default value:

1

Ticket::Frontend::AgentTicketSMSOutbound###StateDefault

Defines the default next state of a ticket after the message has been sent, in the SMS outbound screen of the agent interface.

Default value:

open

Ticket::Frontend::AgentTicketSMSOutbound###StateType

Defines the next possible states after sending a message in the SMS outbound screen of the agent interface.

Default value:

---
- open
- closed
- pending reminder
- pending auto

FrontendAgentViewTicketSearch

Ticket::Frontend::AgentTicketSearch###ArticleCreateTime

Includes article create times in the ticket search of the agent interface.

Default value:

0

Ticket::Frontend::AgentTicketSearch###DefaultColumns

Columns that can be filtered in the ticket search result view of the agent interface. Note: Only Ticket attributes, Dynamic Fields (DynamicField_NameX) and Customer attributes (e.g. CustomerUserPhone, CustomerCompanyName, …) are allowed.

Default value:

---
Age: '2'
Changed: '1'
Created: '1'
CustomerCompanyName: '1'
CustomerID: '2'
CustomerName: '1'
CustomerUserID: '1'
EscalationResponseTime: '1'
EscalationSolutionTime: '1'
EscalationTime: '1'
EscalationUpdateTime: '1'
Lock: '2'
Owner: '2'
PendingTime: '1'
Priority: '1'
Queue: '2'
Responsible: '1'
SLA: '1'
Sender: '2'
Service: '1'
State: '2'
Subject: '1'
TicketNumber: '2'
Title: '2'
Type: '1'

Ticket::Frontend::AgentTicketSearch###Defaults###ArticleCreateTimePoint

Defines the default shown ticket search attribute for ticket search screen.

This setting is not active by default.

Default value:

''

Ticket::Frontend::AgentTicketSearch###Defaults###ArticleCreateTimeSlot

Defines the default shown ticket search attribute for ticket search screen.

This setting is not active by default.

Default value:

''

Ticket::Frontend::AgentTicketSearch###Defaults###CustomerID

Defines the default shown ticket search attribute for ticket search screen.

This setting is not active by default.

Default value:

''

Ticket::Frontend::AgentTicketSearch###Defaults###CustomerUserLogin

Defines the default shown ticket search attribute for ticket search screen.

This setting is not active by default.

Default value:

''

Ticket::Frontend::AgentTicketSearch###Defaults###DynamicField

Defines the default shown ticket search attribute for ticket search screen. Example: “Key” must have the name of the Dynamic Field in this case ‘X’, “Content” must have the value of the Dynamic Field depending on the Dynamic Field type, Text: ‘a text’, Dropdown: ‘1’, Date/Time: ‘Search_DynamicField_XTimeSlotStartYear=1974; Search_DynamicField_XTimeSlotStartMonth=01; Search_DynamicField_XTimeSlotStartDay=26; Search_DynamicField_XTimeSlotStartHour=00; Search_DynamicField_XTimeSlotStartMinute=00; Search_DynamicField_XTimeSlotStartSecond=00; Search_DynamicField_XTimeSlotStopYear=2013; Search_DynamicField_XTimeSlotStopMonth=01; Search_DynamicField_XTimeSlotStopDay=26; Search_DynamicField_XTimeSlotStopHour=23; Search_DynamicField_XTimeSlotStopMinute=59; Search_DynamicField_XTimeSlotStopSecond=59;’ and or ‘Search_DynamicField_XTimePointFormat=week; Search_DynamicField_XTimePointStart=Before; Search_DynamicField_XTimePointValue=7’;.

This setting can be overridden in the user preferences.

Default value:

--- {}

Ticket::Frontend::AgentTicketSearch###Defaults###Fulltext

Defines the default shown ticket search attribute for ticket search screen.

This setting can be overridden in the user preferences.

Default value:

''

Ticket::Frontend::AgentTicketSearch###Defaults###MIMEBase_Body

Defines the default shown ticket search attribute for ticket search screen.

This setting is not active by default.

Default value:

''

Ticket::Frontend::AgentTicketSearch###Defaults###MIMEBase_Cc

Defines the default shown ticket search attribute for ticket search screen.

This setting is not active by default.

Default value:

''

Ticket::Frontend::AgentTicketSearch###Defaults###MIMEBase_From

Defines the default shown ticket search attribute for ticket search screen.

This setting is not active by default.

Default value:

''

Ticket::Frontend::AgentTicketSearch###Defaults###MIMEBase_Subject

Defines the default shown ticket search attribute for ticket search screen.

This setting is not active by default.

Default value:

''

Ticket::Frontend::AgentTicketSearch###Defaults###MIMEBase_To

Defines the default shown ticket search attribute for ticket search screen.

This setting is not active by default.

Default value:

''

Ticket::Frontend::AgentTicketSearch###Defaults###QueueIDs

Defines the default shown ticket search attribute for ticket search screen.

This setting is not active by default.

Default value:

--- []

Ticket::Frontend::AgentTicketSearch###Defaults###SLAIDs

Defines the default shown ticket search attribute for ticket search screen.

This setting is not active by default.

Default value:

--- []

Ticket::Frontend::AgentTicketSearch###Defaults###SearchInArchive

Defines the default shown ticket search attribute for ticket search screen (AllTickets/ArchivedTickets/NotArchivedTickets).

This setting is not active by default.

Default value:

''

Ticket::Frontend::AgentTicketSearch###Defaults###ServiceIDs

Defines the default shown ticket search attribute for ticket search screen.

This setting is not active by default.

Default value:

--- []

Ticket::Frontend::AgentTicketSearch###Defaults###StateIDs

Defines the default shown ticket search attribute for ticket search screen.

This setting is not active by default.

Default value:

--- []

Ticket::Frontend::AgentTicketSearch###Defaults###TicketChangeTimePoint

Defines the default shown ticket search attribute for ticket search screen.

This setting is not active by default.

Default value:

''

Ticket::Frontend::AgentTicketSearch###Defaults###TicketChangeTimeSlot

Defines the default shown ticket search attribute for ticket search screen.

This setting is not active by default.

Default value:

''

Ticket::Frontend::AgentTicketSearch###Defaults###TicketCloseTimePoint

Defines the default shown ticket search attribute for ticket search screen.

This setting is not active by default.

Default value:

''

Ticket::Frontend::AgentTicketSearch###Defaults###TicketCloseTimeSlot

Defines the default shown ticket search attribute for ticket search screen.

This setting is not active by default.

Default value:

''

Ticket::Frontend::AgentTicketSearch###Defaults###TicketCreateTimePoint

Default data to use on attribute for ticket search screen. Example: “TicketCreateTimePointFormat=year;TicketCreateTimePointStart=Last;TicketCreateTimePoint=2;”.

This setting is not active by default.

Default value:

''

Ticket::Frontend::AgentTicketSearch###Defaults###TicketCreateTimeSlot

Default data to use on attribute for ticket search screen. Example: “TicketCreateTimeStartYear=2010;TicketCreateTimeStartMonth=10;TicketCreateTimeStartDay=4;TicketCreateTimeStopYear=2010;TicketCreateTimeStopMonth=11;TicketCreateTimeStopDay=3;”.

This setting is not active by default.

Default value:

''

Ticket::Frontend::AgentTicketSearch###Defaults###TicketEscalationTimePoint

Defines the default shown ticket search attribute for ticket search screen.

This setting is not active by default.

Default value:

''

Ticket::Frontend::AgentTicketSearch###Defaults###TicketEscalationTimeSlot

Defines the default shown ticket search attribute for ticket search screen.

This setting is not active by default.

Default value:

''

Ticket::Frontend::AgentTicketSearch###Defaults###TicketNumber

Defines the default shown ticket search attribute for ticket search screen.

This setting is not active by default.

Default value:

''

Ticket::Frontend::AgentTicketSearch###Defaults###Title

Defines the default shown ticket search attribute for ticket search screen.

This setting is not active by default.

Default value:

''

Ticket::Frontend::AgentTicketSearch###DynamicField

Dynamic fields shown in the ticket search screen of the agent interface.

Default value:

--- {}

Ticket::Frontend::AgentTicketSearch###ExtendedSearchCondition

Allows extended search conditions in ticket search of the agent interface. With this feature you can search e. g. ticket title with this kind of conditions like “(key1*&&*key2)” or “(key1*||*key2)”.

This setting can not be deactivated.

Default value:

1

Ticket::Frontend::AgentTicketSearch###GlobalProfileGroup

Defines the groups whose agents can set up global search templates.

Default value:

---
- admin

Ticket::Frontend::AgentTicketSearch###Order::Default

Defines the default ticket order in the ticket search result of the agent interface. Up: oldest on top. Down: latest on top.

This setting can not be deactivated.

Default value:

Down

Ticket::Frontend::AgentTicketSearch###SearchArticleCSVTree

Exports the whole article tree in search result (it can affect the system performance).

This setting can not be deactivated.

Default value:

0

Ticket::Frontend::AgentTicketSearch###SearchCSVData

Data used to export the search result in CSV format.

This setting can not be deactivated.

Default value:

---
- TicketNumber
- Age
- Created
- Closed
- FirstLock
- FirstResponse
- State
- Priority
- Queue
- Lock
- Owner
- UserFirstname
- UserLastname
- CustomerID
- CustomerName
- From
- Subject
- AccountedTime
- ArticleTree
- SolutionInMin
- SolutionDiffInMin
- FirstResponseInMin
- FirstResponseDiffInMin

Ticket::Frontend::AgentTicketSearch###SearchCSVDynamicField

Dynamic Fields used to export the search result in CSV format.

Default value:

--- {}

Ticket::Frontend::AgentTicketSearch###SearchLimit

Maximum number of tickets to be displayed in the result of a search in the agent interface.

This setting can not be deactivated.

Default value:

2000

Ticket::Frontend::AgentTicketSearch###SearchPageShown

Number of tickets to be displayed in each page of a search result in the agent interface.

This setting can not be deactivated.

Default value:

40

Ticket::Frontend::AgentTicketSearch###SearchViewableTicketLines

Number of lines (per ticket) that are shown by the search utility in the agent interface.

This setting can not be deactivated.

Default value:

10

Ticket::Frontend::AgentTicketSearch###SortBy::Default

Defines the default ticket attribute for ticket sorting of the ticket search result of the agent interface.

This setting can not be deactivated.

Default value:

Age

FrontendAgentViewTicketService

Ticket::Frontend::AgentTicketService###DefaultColumns

Columns that can be filtered in the service view of the agent interface. Note: Only Ticket attributes, Dynamic Fields (DynamicField_NameX) and Customer attributes (e.g. CustomerUserPhone, CustomerCompanyName, …) are allowed.

Default value:

---
Age: '2'
Changed: '1'
Created: '1'
CustomerCompanyName: '1'
CustomerID: '2'
CustomerName: '1'
CustomerUserID: '1'
EscalationResponseTime: '1'
EscalationSolutionTime: '1'
EscalationTime: '1'
EscalationUpdateTime: '1'
Lock: '2'
Owner: '2'
PendingTime: '1'
Priority: '1'
Queue: '2'
Responsible: '1'
SLA: '1'
Sender: '2'
Service: '2'
State: '2'
Subject: '1'
TicketNumber: '2'
Title: '2'
Type: '1'

Ticket::Frontend::AgentTicketService###Order::Default

Defines the default sort order for all services in the service view, after priority sort.

This setting can not be deactivated.

Default value:

Up

Ticket::Frontend::AgentTicketService###PreSort::ByPriority

Defines if a pre-sorting by priority should be done in the service view.

This setting can not be deactivated.

Default value:

1

Ticket::Frontend::AgentTicketService###ServiceSort

Sorts the tickets (ascendingly or descendingly) when a single queue is selected in the service view and after the tickets are sorted by priority. Values: 0 = ascending (oldest on top, default), 1 = descending (youngest on top). Use the ServiceID for the key and 0 or 1 for value.

This setting is not active by default.

Default value:

---
'3': '0'
'7': '1'

Ticket::Frontend::AgentTicketService###SortBy::Default

Defines the default sort criteria for all services displayed in the service view.

This setting can not be deactivated.

Default value:

Age

Ticket::Frontend::AgentTicketService###StripEmptyLines

Strips empty lines on the ticket preview in the service view.

This setting can not be deactivated.

Default value:

0

Ticket::Frontend::AgentTicketService###ViewAllPossibleTickets

Shows all both ro and rw tickets in the service view.

This setting can not be deactivated.

Default value:

0

FrontendAgentViewTicketStatus

Ticket::Frontend::AgentTicketStatusView###DefaultColumns

Columns that can be filtered in the status view of the agent interface. Note: Only Ticket attributes, Dynamic Fields (DynamicField_NameX) and Customer attributes (e.g. CustomerUserPhone, CustomerCompanyName, …) are allowed.

Default value:

---
Age: '2'
Changed: '1'
Created: '1'
CustomerCompanyName: '1'
CustomerID: '2'
CustomerName: '1'
CustomerUserID: '1'
EscalationResponseTime: '1'
EscalationSolutionTime: '1'
EscalationTime: '1'
EscalationUpdateTime: '1'
Lock: '2'
Owner: '2'
PendingTime: '1'
Priority: '1'
Queue: '2'
Responsible: '1'
SLA: '1'
Sender: '2'
Service: '1'
State: '2'
Subject: '1'
TicketNumber: '2'
Title: '2'
Type: '1'

Ticket::Frontend::AgentTicketStatusView###Order::Default

Defines the default ticket order (after priority sort) in the status view of the agent interface. Up: oldest on top. Down: latest on top.

This setting can not be deactivated.

Default value:

Down

Ticket::Frontend::AgentTicketStatusView###SortBy::Default

Defines the default ticket attribute for ticket sorting in the status view of the agent interface.

This setting can not be deactivated.

Default value:

Age

Ticket::Frontend::AgentTicketStatusView###ViewableTicketsPage

Number of tickets to be displayed in each page.

This setting can not be deactivated.

Default value:

50

FrontendAgentViewTicketWatch

Ticket::Frontend::AgentTicketWatchView###DefaultColumns

Columns that can be filtered in the watch view of the agent interface. Note: Only Ticket attributes, Dynamic Fields (DynamicField_NameX) and Customer attributes (e.g. CustomerUserPhone, CustomerCompanyName, …) are allowed.

Default value:

---
Age: '2'
Changed: '1'
Created: '1'
CustomerCompanyName: '1'
CustomerID: '2'
CustomerName: '1'
CustomerUserID: '1'
EscalationResponseTime: '1'
EscalationSolutionTime: '1'
EscalationTime: '1'
EscalationUpdateTime: '1'
Lock: '2'
Owner: '2'
PendingTime: '1'
Priority: '1'
Queue: '2'
Responsible: '1'
SLA: '1'
Sender: '2'
Service: '1'
State: '2'
Subject: '1'
TicketNumber: '2'
Title: '2'
Type: '1'

Ticket::Frontend::AgentTicketWatchView###Order::Default

Defines the default ticket order in the watch view of the agent interface. Up: oldest on top. Down: latest on top.

This setting can not be deactivated.

Default value:

Up

Ticket::Frontend::AgentTicketWatchView###SortBy::Default

Defines the default ticket attribute for ticket sorting in the watch view of the agent interface.

This setting can not be deactivated.

Default value:

Age

FrontendAgentViewTicketZoom

Ticket::Frontend::AgentTicketZoom###DynamicField

Dynamic fields shown in the sidebar of the ticket zoom screen of the agent interface.

Default value:

--- {}

Ticket::Frontend::AgentTicketZoom###ProcessDisplay

Display settings to override defaults for Process Tickets.

This setting can not be deactivated.

Default value:

---
NavBarName: Processes
WidgetTitle: Process Information

Ticket::Frontend::AgentTicketZoom###ProcessWidgetDynamicField

Dynamic fields shown in the process widget in ticket zoom screen of the agent interface.

This setting can not be deactivated.

Default value:

--- {}

Ticket::Frontend::AgentTicketZoom###ProcessWidgetDynamicFieldGroups

Dynamic fields groups for process widget. The key is the name of the group, the value contains the fields to be shown. Example: ‘Key => My Group’, ‘Content: Name_X, NameY’.

This setting can not be deactivated.

Default value:

--- {}

Ticket::Frontend::AgentTicketZoom###Widgets###0100-TicketInformation

Agent ticket zoom widget that displays ticket data in the side bar.

Default value:

---
Async: '1'
Location: Sidebar
Module: Kernel::Output::HTML::TicketZoom::TicketInformation

Ticket::Frontend::AgentTicketZoom###Widgets###0200-CustomerInformation

Agent ticket zoom widget that displays customer information for the ticket in the side bar.

Default value:

---
Async: '1'
Location: Sidebar
Module: Kernel::Output::HTML::TicketZoom::CustomerInformation

Ticket::Frontend::AgentTicketZoom###Widgets###0210-ContactWithData

Agent ticket zoom widget that displays contact with data dynamic field in the side bar.

This setting can not be deactivated.

Default value:

---
Async: '1'
Location: Sidebar
Module: Kernel::Output::HTML::TicketZoom::ContactWithData

Ticket::Frontend::AgentTicketZoom###Widgets###0300-LinkTable

Agent ticket zoom widget that displays a table of objects linked to the ticket.

Default value:

---
Async: '1'
Location: Main
Module: Kernel::Output::HTML::TicketZoom::LinkTable

Ticket::Frontend::AgentTicketZoom###Widgets###0400-ProcessInformation

Agent ticket zoom widget that displays process information for the ticket.

Default value:

---
Async: '1'
Location: Process
Module: Kernel::Output::HTML::TicketZoom::ProcessInformation

Ticket::Frontend::AgentZoomExpand

Shows all the articles of the ticket (expanded) in the agent zoom view.

This setting can not be deactivated.

Default value:

0

Ticket::Frontend::ArticleAttachmentModule###1-Download

Shows a link to download article attachments in the zoom view of the article in the agent interface.

This setting can not be deactivated.

Default value:

---
Module: Kernel::Output::HTML::ArticleAttachment::Download

Ticket::Frontend::ArticleAttachmentModule###2-HTML-Viewer

Shows a link to access article attachments via a html online viewer in the zoom view of the article in the agent interface.

This setting can not be deactivated.

Default value:

---
Module: Kernel::Output::HTML::ArticleAttachment::HTMLViewer

Ticket::Frontend::ArticleHeadVisibleDefault

Shows the article head information in the agent zoom view.

This setting can not be deactivated.

Default value:

0

Ticket::Frontend::ArticlePreViewModule###1-PGP

Agent interface article notification module to check PGP.

This setting can not be deactivated.

Default value:

---
Module: Kernel::Output::HTML::ArticleCheck::PGP

Ticket::Frontend::ArticlePreViewModule###2-SMIME

Agent interface article notification module to check S/MIME.

This setting can not be deactivated.

Default value:

---
Module: Kernel::Output::HTML::ArticleCheck::SMIME

Ticket::Frontend::ArticleViewModule###1-PGP

Agent interface article notification module to check PGP.

This setting can not be deactivated.

Default value:

---
Module: Kernel::Output::HTML::ArticleCheck::PGP

Ticket::Frontend::ArticleViewModule###1-SMIME

Agent interface module to check incoming emails in the Ticket-Zoom-View if the S/MIME-key is available and true.

This setting can not be deactivated.

Default value:

---
Module: Kernel::Output::HTML::ArticleCheck::SMIME

Ticket::Frontend::HTMLArticleHeightDefault

Set the default height (in pixels) of inline HTML articles in AgentTicketZoom.

This setting can not be deactivated.

Default value:

100

Ticket::Frontend::HTMLArticleHeightMax

Set the maximum height (in pixels) of inline HTML articles in AgentTicketZoom.

This setting can not be deactivated.

Default value:

2500

Ticket::Frontend::MaxArticlesPerPage

The maximal number of articles shown on a single page in AgentTicketZoom.

This setting can not be deactivated.

Default value:

1000

Ticket::Frontend::MaxArticlesZoomExpand

The maximal number of articles expanded on a single page in AgentTicketZoom.

This setting can not be deactivated.

Default value:

400

Ticket::Frontend::PlainView

Shows a link to see a zoomed email ticket in plain text.

This setting can not be deactivated.

Default value:

0

Ticket::Frontend::TicketArticleFilter

Activates the article filter in the zoom view to specify which articles should be shown.

This setting can not be deactivated.

Default value:

0

Ticket::Frontend::ZoomCollectMeta

Whether or not to collect meta information from articles using filters configured in Ticket::Frontend::ZoomCollectMetaFilters.

This setting can be overridden in the user preferences, but is not active by default.

Default value:

0

Ticket::Frontend::ZoomCollectMetaFilters###CVE-Google

Defines a filter to collect CVE numbers from article texts in AgentTicketZoom. The results will be displayed in a meta box next to the article. Fill in URLPreview if you would like to see a preview when moving your mouse cursor above the link element. This could be the same URL as in URL, but also an alternate one. Please note that some websites deny being displayed within an iframe (e.g. Google) and thus won’t work with the preview mode.

This setting is not active by default.

Default value:

---
Meta:
  Name: CVE Google Search
  Target: _blank
  URL: http://google.com/search?q=<MATCH1>-<MATCH2>-<MATCH3>
  URLPreview: ''
RegExp:
- (CVE|CAN)\-(\d{3,4})\-(\d{2,})

Ticket::Frontend::ZoomCollectMetaFilters###CVE-Mitre

Defines a filter to collect CVE numbers from article texts in AgentTicketZoom. The results will be displayed in a meta box next to the article. Fill in URLPreview if you would like to see a preview when moving your mouse cursor above the link element. This could be the same URL as in URL, but also an alternate one. Please note that some websites deny being displayed within an iframe (e.g. Google) and thus won’t work with the preview mode.

This setting is not active by default.

Default value:

---
Meta:
  Name: CVE Mitre
  Target: _blank
  URL: http://cve.mitre.org/cgi-bin/cvename.cgi?name=<MATCH1>-<MATCH2>-<MATCH3>
  URLPreview: http://cve.mitre.org/cgi-bin/cvename.cgi?name=<MATCH1>-<MATCH2>-<MATCH3>
RegExp:
- (CVE|CAN)\-(\d{3,4})\-(\d{2,})

Ticket::Frontend::ZoomCustomerTickets

Displays the number of all tickets with the same CustomerID as current ticket in the ticket zoom view.

Default value:

0

Ticket::Frontend::ZoomExpandSort

Shows the articles sorted normally or in reverse, under ticket zoom in the agent interface.

This setting can not be deactivated.

Default value:

reverse

Ticket::Frontend::ZoomRichTextForce

Show article as rich text even if rich text writing is disabled.

This setting can not be deactivated.

Default value:

1

Ticket::ZoomAttachmentDisplayCount

Shows a count of attachments in the ticket zoom, if the article has attachments.

This setting can not be deactivated.

Default value:

20

Ticket::ZoomTimeDisplay

Displays the accounted time for an article in the ticket zoom view.

This setting can not be deactivated.

Default value:

0

FrontendAgentViewTicketZoomArticleAction

Ticket::Frontend::Article::Actions###Chat

Defines available article actions for Chat articles.

This setting can not be deactivated.

Default value:

---
AgentTicketCompose:
  Module: Kernel::Output::HTML::ArticleAction::AgentTicketCompose
  Prio: '100'
  Valid: '1'
AgentTicketForward:
  Module: Kernel::Output::HTML::ArticleAction::AgentTicketForward
  Prio: '200'
  Valid: '1'
AgentTicketPrint:
  Module: Kernel::Output::HTML::ArticleAction::AgentTicketPrint
  Prio: '500'
  Valid: '1'
MarkAsImportant:
  Module: Kernel::Output::HTML::ArticleAction::MarkAsImportant
  Prio: '700'
  Valid: '1'

Ticket::Frontend::Article::Actions###Chat###AgentTicketSMSOutbound

Defines available article actions for SMS articles.

This setting can not be deactivated.

Default value:

---
Module: Kernel::Output::HTML::ArticleAction::AgentTicketSMSOutbound
Prio: '50'
Valid: '1'

Ticket::Frontend::Article::Actions###Email

Defines available article actions for Email articles.

This setting can not be deactivated.

Default value:

---
AgentTicketBounce:
  Module: Kernel::Output::HTML::ArticleAction::AgentTicketBounce
  Prio: '300'
  Valid: '1'
AgentTicketCompose:
  Module: Kernel::Output::HTML::ArticleAction::AgentTicketCompose
  Prio: '100'
  Valid: '1'
AgentTicketEmailResend:
  Module: Kernel::Output::HTML::ArticleAction::AgentTicketEmailResend
  Prio: '900'
  Valid: '1'
AgentTicketForward:
  Module: Kernel::Output::HTML::ArticleAction::AgentTicketForward
  Prio: '200'
  Valid: '1'
AgentTicketMessageLog:
  Module: Kernel::Output::HTML::ArticleAction::AgentTicketMessageLog
  Prio: '550'
  Valid: '1'
AgentTicketNote:
  Module: Kernel::Output::HTML::ArticleAction::AgentTicketNote
  Prio: '800'
  Valid: '1'
AgentTicketPhone:
  Module: Kernel::Output::HTML::ArticleAction::AgentTicketPhone
  Prio: '400'
  Valid: '1'
AgentTicketPlain:
  Module: Kernel::Output::HTML::ArticleAction::AgentTicketPlain
  Prio: '600'
  Valid: '1'
AgentTicketPrint:
  Module: Kernel::Output::HTML::ArticleAction::AgentTicketPrint
  Prio: '500'
  Valid: '1'
MarkAsImportant:
  Module: Kernel::Output::HTML::ArticleAction::MarkAsImportant
  Prio: '700'
  Valid: '1'

Ticket::Frontend::Article::Actions###Email###AgentTicketSMSOutbound

Defines available article actions for SMS articles.

This setting can not be deactivated.

Default value:

---
Module: Kernel::Output::HTML::ArticleAction::AgentTicketSMSOutbound
Prio: '50'
Valid: '1'

Ticket::Frontend::Article::Actions###Internal

Defines available article actions for Internal articles.

This setting can not be deactivated.

Default value:

---
AgentTicketBounce:
  Module: Kernel::Output::HTML::ArticleAction::AgentTicketBounce
  Prio: '300'
  Valid: '1'
AgentTicketCompose:
  Module: Kernel::Output::HTML::ArticleAction::AgentTicketCompose
  Prio: '100'
  Valid: '1'
AgentTicketForward:
  Module: Kernel::Output::HTML::ArticleAction::AgentTicketForward
  Prio: '200'
  Valid: '1'
AgentTicketNote:
  Module: Kernel::Output::HTML::ArticleAction::AgentTicketNote
  Prio: '800'
  Valid: '1'
AgentTicketPhone:
  Module: Kernel::Output::HTML::ArticleAction::AgentTicketPhone
  Prio: '400'
  Valid: '1'
AgentTicketPlain:
  Module: Kernel::Output::HTML::ArticleAction::AgentTicketPlain
  Prio: '600'
  Valid: '1'
AgentTicketPrint:
  Module: Kernel::Output::HTML::ArticleAction::AgentTicketPrint
  Prio: '500'
  Valid: '1'
MarkAsImportant:
  Module: Kernel::Output::HTML::ArticleAction::MarkAsImportant
  Prio: '700'
  Valid: '1'

Ticket::Frontend::Article::Actions###Internal###AgentTicketSMSOutbound

Defines available article actions for SMS articles.

This setting can not be deactivated.

Default value:

---
Module: Kernel::Output::HTML::ArticleAction::AgentTicketSMSOutbound
Prio: '50'
Valid: '1'

Ticket::Frontend::Article::Actions###Invalid

Defines available article actions for invalid articles.

This setting can not be deactivated.

Default value:

---
GetHelpLink:
  Module: Kernel::Output::HTML::ArticleAction::GetHelpLink
  Prio: '100'
  Valid: '1'
ReinstallPackageLink:
  Module: Kernel::Output::HTML::ArticleAction::ReinstallPackageLink
  Prio: '200'
  Valid: '1'

Ticket::Frontend::Article::Actions###Phone

Defines available article actions for Phone articles.

This setting can not be deactivated.

Default value:

---
AgentTicketBounce:
  Module: Kernel::Output::HTML::ArticleAction::AgentTicketBounce
  Prio: '300'
  Valid: '1'
AgentTicketCompose:
  Module: Kernel::Output::HTML::ArticleAction::AgentTicketCompose
  Prio: '100'
  Valid: '1'
AgentTicketForward:
  Module: Kernel::Output::HTML::ArticleAction::AgentTicketForward
  Prio: '200'
  Valid: '1'
AgentTicketNote:
  Module: Kernel::Output::HTML::ArticleAction::AgentTicketNote
  Prio: '800'
  Valid: '1'
AgentTicketPhone:
  Module: Kernel::Output::HTML::ArticleAction::AgentTicketPhone
  Prio: '400'
  Valid: '1'
AgentTicketPlain:
  Module: Kernel::Output::HTML::ArticleAction::AgentTicketPlain
  Prio: '600'
  Valid: '1'
AgentTicketPrint:
  Module: Kernel::Output::HTML::ArticleAction::AgentTicketPrint
  Prio: '500'
  Valid: '1'
MarkAsImportant:
  Module: Kernel::Output::HTML::ArticleAction::MarkAsImportant
  Prio: '700'
  Valid: '1'

Ticket::Frontend::Article::Actions###Phone###AgentTicketSMSOutbound

Defines available article actions for SMS articles.

This setting can not be deactivated.

Default value:

---
Module: Kernel::Output::HTML::ArticleAction::AgentTicketSMSOutbound
Prio: '50'
Valid: '1'

Ticket::Frontend::Article::Actions###SMS

Defines available article actions for SMS articles.

This setting can not be deactivated.

Default value:

---
AgentTicketCompose:
  Module: Kernel::Output::HTML::ArticleAction::AgentTicketCompose
  Prio: '100'
  Valid: '1'
AgentTicketForward:
  Module: Kernel::Output::HTML::ArticleAction::AgentTicketForward
  Prio: '200'
  Valid: '1'
AgentTicketPrint:
  Module: Kernel::Output::HTML::ArticleAction::AgentTicketPrint
  Prio: '500'
  Valid: '1'
AgentTicketSMSOutbound:
  Module: Kernel::Output::HTML::ArticleAction::AgentTicketSMSOutbound
  Prio: '50'
  Valid: '1'
MarkAsImportant:
  Module: Kernel::Output::HTML::ArticleAction::MarkAsImportant
  Prio: '700'
  Valid: '1'

FrontendAgentViewTicketZoomMenuModule

Ticket::Frontend::MenuModule###000-Back

Shows a link in the menu to go back in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key “Group” and Content like “rw:group1;move_into:group2”. To cluster menu items use for Key “ClusterName” and for the Content any name you want to see in the UI. Use “ClusterPriority” to configure the order of a certain cluster within the toolbar.

Default value:

---
Action: ''
ClusterName: ''
ClusterPriority: ''
Description: Go back
Link: '[% Env("LastScreenOverview") %];TicketID=[% Data.TicketID | html %]'
Module: Kernel::Output::HTML::TicketMenu::Generic
Name: Back
PopupType: ''
Target: ''

Ticket::Frontend::MenuModule###100-Lock

Shows a link in the menu to lock/unlock tickets in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key “Group” and Content like “rw:group1;move_into:group2”. To cluster menu items use for Key “ClusterName” and for the Content any name you want to see in the UI. Use “ClusterPriority” to configure the order of a certain cluster within the toolbar.

Default value:

---
Action: AgentTicketLock
ClusterName: Miscellaneous
ClusterPriority: '800'
Description: Lock / unlock this ticket
Module: Kernel::Output::HTML::TicketMenu::Lock
Name: Lock
Target: ''

Ticket::Frontend::MenuModule###200-History

Shows a link in the menu to access the history of a ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key “Group” and Content like “rw:group1;move_into:group2”. To cluster menu items use for Key “ClusterName” and for the Content any name you want to see in the UI. Use “ClusterPriority” to configure the order of a certain cluster within the toolbar.

Default value:

---
Action: AgentTicketHistory
ClusterName: Miscellaneous
ClusterPriority: '800'
Description: Show the history for this ticket
Link: Action=AgentTicketHistory;TicketID=[% Data.TicketID | html %]
Module: Kernel::Output::HTML::TicketMenu::Generic
Name: History
PopupType: TicketHistory
Target: ''

Ticket::Frontend::MenuModule###210-Print

Shows a link in the menu to print a ticket or an article in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key “Group” and Content like “rw:group1;move_into:group2”. To cluster menu items use for Key “ClusterName” and for the Content any name you want to see in the UI. Use “ClusterPriority” to configure the order of a certain cluster within the toolbar.

Default value:

---
Action: AgentTicketPrint
ClusterName: ''
ClusterPriority: ''
Description: Print this ticket
Link: Action=AgentTicketPrint;TicketID=[% Data.TicketID | html %]
LinkParam: target="print"
Module: Kernel::Output::HTML::TicketMenu::Generic
Name: Print
PopupType: TicketAction
Target: ''

Ticket::Frontend::MenuModule###300-Priority

Shows a link in the menu to see the priority of a ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key “Group” and Content like “rw:group1;move_into:group2”. To cluster menu items use for Key “ClusterName” and for the Content any name you want to see in the UI. Use “ClusterPriority” to configure the order of a certain cluster within the toolbar.

Default value:

---
Action: AgentTicketPriority
ClusterName: ''
ClusterPriority: ''
Description: Change the priority for this ticket
Link: Action=AgentTicketPriority;TicketID=[% Data.TicketID | html %]
Module: Kernel::Output::HTML::TicketMenu::Generic
Name: Priority
PopupType: TicketAction
Target: ''

Ticket::Frontend::MenuModule###310-FreeText

Shows a link in the menu to add a free text field in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key “Group” and Content like “rw:group1;move_into:group2”. To cluster menu items use for Key “ClusterName” and for the Content any name you want to see in the UI. Use “ClusterPriority” to configure the order of a certain cluster within the toolbar.

Default value:

---
Action: AgentTicketFreeText
ClusterName: Miscellaneous
ClusterPriority: '800'
Description: Change the free fields for this ticket
Link: Action=AgentTicketFreeText;TicketID=[% Data.TicketID | html %]
Module: Kernel::Output::HTML::TicketMenu::Generic
Name: Free Fields
PopupType: TicketAction
Target: ''

Ticket::Frontend::MenuModule###400-Owner

Shows a link in the menu to change the owner of a ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key “Group” and Content like “rw:group1;move_into:group2”. To cluster menu items use for Key “ClusterName” and for the Content any name you want to see in the UI. Use “ClusterPriority” to configure the order of a certain cluster within the toolbar.

Default value:

---
Action: AgentTicketOwner
ClusterName: People
ClusterPriority: '430'
Description: Change the owner for this ticket
Link: Action=AgentTicketOwner;TicketID=[% Data.TicketID | html %]
Module: Kernel::Output::HTML::TicketMenu::Generic
Name: Owner
PopupType: TicketAction
Target: ''

Ticket::Frontend::MenuModule###410-Responsible

Shows a link in the menu to change the responsible agent of a ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key “Group” and Content like “rw:group1;move_into:group2”. To cluster menu items use for Key “ClusterName” and for the Content any name you want to see in the UI. Use “ClusterPriority” to configure the order of a certain cluster within the toolbar.

Default value:

---
Action: AgentTicketResponsible
ClusterName: People
ClusterPriority: '430'
Description: Change the responsible for this ticket
Link: Action=AgentTicketResponsible;TicketID=[% Data.TicketID | html %]
Module: Kernel::Output::HTML::TicketMenu::Responsible
Name: Responsible
PopupType: TicketAction
Target: ''

Ticket::Frontend::MenuModule###420-Attachments

Shows all attachments available in the ticket.

Default value:

---
Action: AgentTicketAttachmentView
ClusterName: Miscellaneous
ClusterPriority: '999'
Description: View all attachments of the current ticket.
Link: Action=AgentTicketAttachmentView;TicketID=[% Data.TicketID | html %]
Module: Kernel::Output::HTML::TicketMenu::AttachmentView
Name: Attachments
PopupType: TicketAction
Target: ''

Ticket::Frontend::MenuModule###420-Customer

Shows a link in the menu to change the customer who requested the ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key “Group” and Content like “rw:group1;move_into:group2”. To cluster menu items use for Key “ClusterName” and for the Content any name you want to see in the UI. Use “ClusterPriority” to configure the order of a certain cluster within the toolbar.

Default value:

---
Action: AgentTicketCustomer
ClusterName: People
ClusterPriority: '430'
Description: Change the customer for this ticket
Link: Action=AgentTicketCustomer;TicketID=[% Data.TicketID | html %]
Module: Kernel::Output::HTML::TicketMenu::Generic
Name: Customer
PopupType: TicketAction
Target: ''

Ticket::Frontend::MenuModule###420-Note

Shows a link in the menu to add a note in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key “Group” and Content like “rw:group1;move_into:group2”. To cluster menu items use for Key “ClusterName” and for the Content any name you want to see in the UI. Use “ClusterPriority” to configure the order of a certain cluster within the toolbar.

Default value:

---
Action: AgentTicketNote
ClusterName: Communication
ClusterPriority: '435'
Description: Add a note to this ticket
Link: Action=AgentTicketNote;TicketID=[% Data.TicketID | html %]
Module: Kernel::Output::HTML::TicketMenu::Generic
Name: Note
PopupType: TicketAction
Target: ''

Ticket::Frontend::MenuModule###425-Phone Call Outbound

Shows a link in the menu to add a phone call outbound in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key “Group” and Content like “rw:group1;move_into:group2”. To cluster menu items use for Key “ClusterName” and for the Content any name you want to see in the UI. Use “ClusterPriority” to configure the order of a certain cluster within the toolbar.

Default value:

---
Action: AgentTicketPhoneOutbound
ClusterName: Communication
ClusterPriority: '435'
Description: Add an outbound phone call to this ticket
Link: Action=AgentTicketPhoneOutbound;TicketID=[% Data.TicketID | html %]
Module: Kernel::Output::HTML::TicketMenu::Generic
Name: Phone Call Outbound
PopupType: TicketAction
Target: ''

Ticket::Frontend::MenuModule###426-Phone Call Inbound

Shows a link in the menu to add a phone call inbound in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key “Group” and Content like “rw:group1;move_into:group2”. To cluster menu items use for Key “ClusterName” and for the Content any name you want to see in the UI. Use “ClusterPriority” to configure the order of a certain cluster within the toolbar.

Default value:

---
Action: AgentTicketPhoneInbound
ClusterName: Communication
ClusterPriority: '435'
Description: Add an inbound phone call to this ticket
Link: Action=AgentTicketPhoneInbound;TicketID=[% Data.TicketID | html %]
Module: Kernel::Output::HTML::TicketMenu::Generic
Name: Phone Call Inbound
PopupType: TicketAction
Target: ''

Ticket::Frontend::MenuModule###427-Email Outbound

Shows a link in the menu to send an outbound email in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key “Group” and Content like “rw:group1;move_into:group2”. To cluster menu items use for Key “ClusterName” and for the Content any name you want to see in the UI. Use “ClusterPriority” to configure the order of a certain cluster within the toolbar.

Default value:

---
Action: AgentTicketEmailOutbound
ClusterName: Communication
ClusterPriority: '435'
Description: Send new outgoing mail from this ticket
Link: Action=AgentTicketEmailOutbound;TicketID=[% Data.TicketID | html %]
Module: Kernel::Output::HTML::TicketMenu::Generic
Name: E-Mail Outbound
PopupType: TicketAction
Target: ''

Ticket::Frontend::MenuModule###429-SMS Outbound

Shows a link in the menu to send an outbound SMS in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key “Group” and Content like “rw:group1;move_into:group2”. To cluster menu items use for Key “ClusterName” and for the Content any name you want to see in the UI. Use “ClusterPriority” to configure the order of a certain cluster within the toolbar.

Default value:

---
Action: AgentTicketSMSOutbound
ClusterName: Communication
ClusterPriority: '435'
Description: Send new outgoing SMS from this ticket
Link: Action=AgentTicketSMSOutbound;TicketID=[% Data.TicketID | html %]
Module: Kernel::Output::HTML::TicketMenu::SMS
Name: SMS Outbound
PopupType: TicketAction
Target: ''

Ticket::Frontend::MenuModule###430-Merge

Shows a link in the menu that allows merging tickets in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key “Group” and Content like “rw:group1;move_into:group2”. To cluster menu items use for Key “ClusterName” and for the Content any name you want to see in the UI. Use “ClusterPriority” to configure the order of a certain cluster within the toolbar.

Default value:

---
Action: AgentTicketMerge
ClusterName: Miscellaneous
ClusterPriority: '800'
Description: Merge this ticket and all articles into another ticket
Link: Action=AgentTicketMerge;TicketID=[% Data.TicketID | html %]
Module: Kernel::Output::HTML::TicketMenu::Generic
Name: Merge
PopupType: TicketAction
Target: ''

Ticket::Frontend::MenuModule###440-Pending

Shows a link in the menu to set a ticket as pending in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key “Group” and Content like “rw:group1;move_into:group2”. To cluster menu items use for Key “ClusterName” and for the Content any name you want to see in the UI. Use “ClusterPriority” to configure the order of a certain cluster within the toolbar.

Default value:

---
Action: AgentTicketPending
ClusterName: ''
ClusterPriority: ''
Description: Set this ticket to pending
Link: Action=AgentTicketPending;TicketID=[% Data.TicketID | html %]
Module: Kernel::Output::HTML::TicketMenu::Generic
Name: Pending
PopupType: TicketAction
Target: ''

Ticket::Frontend::MenuModule###448-Watch

Shows a link in the menu for subscribing / unsubscribing from a ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key “Group” and Content like “rw:group1;move_into:group2”. To cluster menu items use for Key “ClusterName” and for the Content any name you want to see in the UI. Use “ClusterPriority” to configure the order of a certain cluster within the toolbar.

Default value:

---
Action: AgentTicketWatcher
ClusterName: ''
ClusterPriority: ''
Description: Watch this ticket
Module: Kernel::Output::HTML::TicketMenu::TicketWatcher
Name: Watch
Target: ''

Ticket::Frontend::MenuModule###450-Close

Shows a link in the menu to close a ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key “Group” and Content like “rw:group1;move_into:group2”. To cluster menu items use for Key “ClusterName” and for the Content any name you want to see in the UI. Use “ClusterPriority” to configure the order of a certain cluster within the toolbar.

Default value:

---
Action: AgentTicketClose
ClusterName: ''
ClusterPriority: ''
Description: Close this ticket
Link: Action=AgentTicketClose;TicketID=[% Data.TicketID | html %]
Module: Kernel::Output::HTML::TicketMenu::Generic
Name: Close
PopupType: TicketAction
Target: ''

Ticket::Frontend::MenuModule###460-Delete

Shows a link in the menu to delete a ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key “Group” and Content like “rw:group1;move_into:group2”. To cluster menu items use for Key “ClusterName” and for the Content any name you want to see in the UI. Use “ClusterPriority” to configure the order of a certain cluster within the toolbar.

This setting is not active by default.

Default value:

---
Action: AgentTicketMove
ClusterName: ''
ClusterPriority: ''
Description: Delete this ticket
Link: Action=AgentTicketMove;TicketID=[% Data.TicketID %];DestQueue=Delete
Module: Kernel::Output::HTML::TicketMenu::Generic
Name: Delete
PopupType: ''
Target: ''

Ticket::Frontend::MenuModule###470-Junk

Shows a link to set a ticket as junk in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key “Group” and Content like “rw:group1;move_into:group2”. To cluster menu items use for Key “ClusterName” and for the Content any name you want to see in the UI. Use “ClusterPriority” to configure the order of a certain cluster within the toolbar.

This setting is not active by default.

Default value:

---
Action: AgentTicketMove
ClusterName: ''
ClusterPriority: ''
Description: Mark this ticket as junk!
Link: Action=AgentTicketMove;TicketID=[% Data.TicketID %];DestQueue=Junk
Module: Kernel::Output::HTML::TicketMenu::Generic
Name: Spam
PopupType: ''
Target: ''

Ticket::Frontend::MenuModule###480-Process

Shows a link in the menu to enroll a ticket into a process in the ticket zoom view of the agent interface.

Default value:

---
Action: AgentTicketProcess
Cluster: ''
Description: Enroll process for this ticket
Link: Action=AgentTicketProcess;IsProcessEnroll=1;TicketID=[% Data.TicketID | html
  %]
Module: Kernel::Output::HTML::TicketMenu::Process
Name: Process
PopupType: TicketAction
Target: ''

Ticket::Frontend::MenuModule###550-Appointment

Shows a link in the menu for creating a calendar appointment linked to the ticket directly from the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key “Group” and Content like “rw:group1;move_into:group2”. To cluster menu items use for Key “ClusterName” and for the Content any name you want to see in the UI. Use “ClusterPriority” to configure the order of a certain cluster within the toolbar.

Default value:

---
Action: AgentAppointmentCalendarOverview
ClusterName: Miscellaneous
ClusterPriority: '800'
Description: Create a new calendar appointment linked to this ticket
Link: Action=AgentAppointmentCalendarOverview;Subaction=AppointmentCreate;PluginKey=0100-Ticket;ObjectID=[%
  Data.TicketID | uri %]
Module: Kernel::Output::HTML::TicketMenu::Generic
Name: New Appointment
PopupType: ''
Target: ''

FrontendBase

AttachmentDownloadType

Allows choosing between showing the attachments of a ticket in the browser (inline) or just make them downloadable (attachment).

This setting can not be deactivated.

Default value:

attachment

DefaultLanguage

Defines the default front-end language. All the possible values are determined by the available language files on the system (see the next setting).

This setting can not be deactivated.

Default value:

en

DefaultTheme

Defines the default front-end (HTML) theme to be used by the agents. If you like, you can add your own theme. Please refer the administrator manual located at https://doc.otrs.com/doc/.

This setting can not be deactivated.

Default value:

Standard

DefaultTheme::HostBased

It is possible to configure different themes to be used on a per-domain basis within the application. Using a regular expression (regex), you can configure a Key/Content pair to match a domain. The value in “Key” should match the domain, and the value in “Content” should be a valid theme on your system. Please see the example entries for the proper form of the regex.

This setting is not active by default.

Default value:

---
host1\.example\.com: SomeTheme1
host2\.example\.com: SomeTheme2

DefaultUsedLanguages

Defines all the languages that are available to the application. Specify only English names of languages here.

This setting can not be deactivated.

Default value:

---
ar_SA: Arabic (Saudi Arabia)
bg: Bulgarian
ca: Catalan
cs: Czech
da: Danish
de: German
el: Greek
en: English (United States)
en_CA: English (Canada)
en_GB: English (United Kingdom)
es: Spanish
es_CO: Spanish (Colombia)
es_MX: Spanish (Mexico)
et: Estonian
fa: Persian
fi: Finnish
fr: French
fr_CA: French (Canada)
gl: Galician
he: Hebrew
hi: Hindi
hr: Croatian
hu: Hungarian
id: Indonesian
it: Italian
ja: Japanese
ko: Korean
lt: Lithuanian
lv: Latvian
mk: Macedonian
ms: Malay
nb_NO: Norwegian
nl: Dutch
pl: Polish
pt: Portuguese
pt_BR: Portuguese (Brasil)
ro: Romanian
ru: Russian
sk_SK: Slovak
sl: Slovenian
sr_Cyrl: Serbian Cyrillic
sr_Latn: Serbian Latin
sv: Swedish
sw: Swahili
th_TH: Thai
tr: Turkish
uk: Ukrainian
vi_VN: Vietnam
zh_CN: Chinese (Simplified)
zh_TW: Chinese (Traditional)

DefaultUsedLanguagesNative

Defines all the languages that are available to the application. Specify only native names of languages here.

This setting can not be deactivated.

Default value:

---
ar_SA: العَرَبِية‎
bg: Български
ca: Català
cs: Česky
da: Dansk
de: Deutsch
el: Ελληνικά
en: English (United States)
en_CA: English (Canada)
en_GB: English (United Kingdom)
es: Español
es_CO: Español (Colombia)
es_MX: Español (México)
et: Eesti
fa: فارسى
fi: Suomi
fr: Français
fr_CA: Français (Canada)
gl: Galego
he: עברית
hi: हिन्दी
hr: Hrvatski
hu: Magyar
id: Bahasa Indonesia
it: Italiano
ja: 日本語
ko: 한국어
lt: Lietuvių kalba
lv: Latvijas
mk: Mакедонски
ms: Melayu
nb_NO: Norsk bokmål
nl: Nederlandse
pl: Polski
pt: Português
pt_BR: Português Brasileiro
ro: Română
ru: Русский
sk_SK: Slovenčina
sl: Slovenščina
sr_Cyrl: Српски
sr_Latn: Srpski
sv: Svenska
sw: Kiswahili
th_TH: ภาษาไทย
tr: Türkçe
uk: Українська
vi_VN: ViɆt Nam
zh_CN: 简体中文
zh_TW: 正體中文

DefaultViewLines

Sets the number of lines that are displayed in text messages (e.g. ticket lines in the QueueZoom).

This setting can not be deactivated.

Default value:

6000

DefaultViewNewLine

Automated line break in text messages after x number of chars.

This setting can not be deactivated.

Default value:

90

DisableContentSecurityPolicy

Disable HTTP header “Content-Security-Policy” to allow loading of external script contents. Disabling this HTTP header can be a security issue! Only disable it, if you know what you are doing!

Default value:

0

DisableIFrameOriginRestricted

Disable HTTP header “X-Frame-Options: SAMEORIGIN” to allow OTRS to be included as an IFrame in other websites. Disabling this HTTP header can be a security issue! Only disable it, if you know what you are doing!

Default value:

0

DisableLoginAutocomplete

Disable autocomplete in the login screen.

Default value:

0

FirstnameLastnameOrder

Specifies the order in which the firstname and the lastname of agents will be displayed.

This setting can not be deactivated.

Default value:

0

Frontend::AjaxDebug

Delivers extended debugging information in the frontend in case any AJAX errors occur, if enabled.

This setting can not be deactivated.

Default value:

0

Frontend::DebugMode

Enables or disables the debug mode over frontend interface.

Default value:

0

Frontend::MenuDragDropEnabled

Turns on drag and drop for the main navigation.

This setting can not be deactivated.

Default value:

1

Frontend::PrefixPath

Needed for operation behind a reverse proxy with a prefix path. Specify with leading, but without trailing slash (e.g. ‘/prefix/path’).

This setting can not be deactivated.

Default value:

''

Frontend::RichText

Uses richtext for viewing and editing: articles, salutations, signatures, standard templates, auto responses and notifications.

This setting can not be deactivated.

Default value:

1

Frontend::RichText::DefaultCSS

Defines the default CSS used in rich text editors.

This setting can not be deactivated.

Default value:

font-family:Geneva,Helvetica,Arial,sans-serif; font-size: 12px;

Frontend::RichText::EnhancedMode

Defines if the enhanced mode should be used (enables use of table, replace, subscript, superscript, paste from word, etc.).

This setting can not be deactivated.

Default value:

0

Frontend::RichTextHeight

Defines the height for the rich text editor component. Enter number (pixels) or percent value (relative).

This setting can not be deactivated.

Default value:

320

Frontend::RichTextPath

Defines the URL rich text editor path.

This setting can not be deactivated.

Default value:

<OTRS_CONFIG_Frontend::PrefixPath>/htdocs/js/thirdparty/ckeditor-4.16.0/

Frontend::RichTextWidth

Defines the width for the rich text editor component. Enter number (pixels) or percent value (relative).

This setting can not be deactivated.

Default value:

620

Frontend::TemplateCache

Enables or disables the caching for templates. WARNING: Do NOT disable template caching for production environments for it will cause a massive performance drop! This setting should only be disabled for debugging reasons!

This setting can not be deactivated.

Default value:

1

Frontend::Themes

Activates the available themes on the system. Value 1 means active, 0 means inactive.

Default value:

---
Lite: '0'
Standard: '1'

HTTPSForceRedirect

Whether to force redirect all requests from http to https protocol. Please check that your web server is configured correctly for https protocol before enable this option.

This setting can not be deactivated.

Default value:

0

HttpType

Defines the type of protocol, used by the web server, to serve the application. If https protocol will be used instead of plain http, it must be specified here. Since this has no affect on the web server’s settings or behavior, it will not change the method of access to the application and, if it is wrong, it will not prevent you from logging into the application. This setting is only used as a variable, OTRS_CONFIG_HttpType which is found in all forms of messaging used by the application, to build links to the tickets within your system.

This setting can not be deactivated.

Default value:

http

OutOfOfficeMessageTemplate

Defines out of office message template. Two string parameters (%s) available: end date and number of days left.

Default value:

*** out of office until %s (%s d left) ***

Ticket::Frontend::BlockLoadingRemoteContent

Makes the application block external content loading.

This setting can not be deactivated.

Default value:

0

WebMaxFileUpload

Defines the maximal size (in bytes) for file uploads via the browser for the agent interface. For the external interface it needs to be configured in the WebApp.conf (max_request_size). Warning: Setting this option to a value which is too low could cause many masks in your OTRS instance to stop working (probably any mask which takes input from the user).

This setting can not be deactivated.

Default value:

24000000

WebUploadCacheModule

Selects the module to handle uploads via the web interface. “DB” stores all uploads in the database, “FS” uses the file system.

This setting can not be deactivated.

Default value:

Kernel::System::Web::UploadCache::DB

FrontendBaseLoader

Loader::Agent::CommonCSS###000-Framework

List of CSS files to always be loaded for the agent interface.

This setting can not be deactivated.

Default value:

---
- Core.Reset.css
- Core.Default.css
- Core.Header.css
- Core.OverviewControl.css
- Core.OverviewSmall.css
- Core.OverviewMedium.css
- Core.OverviewLarge.css
- Core.Footer.css
- Core.PageLayout.css
- Core.Form.css
- Core.Table.css
- Core.Login.css
- Core.Widget.css
- Core.WidgetMenu.css
- Core.TicketDetail.css
- Core.Tooltip.css
- Core.Dialog.css
- Core.InputFields.css
- Core.Print.css
- Core.Animations.css
- Core.DocumentSearch.css
- Core.AgentSearch.css

Loader::Agent::CommonCSS###001-Daemon

List of CSS files to always be loaded for the agent interface.

This setting can not be deactivated.

Default value:

---
- Core.Agent.Daemon.css

Loader::Agent::CommonCSS###200-FAQ

List of CSS files to always be loaded for the agent interface.

This setting can not be deactivated.

Default value:

---
- Core.Agent.FAQ.Default.css

Loader::Agent::CommonJS###000-Framework

List of JS files to always be loaded for the agent interface.

This setting can not be deactivated.

Default value:

---
- thirdparty/jquery-3.5.1/jquery.js
- thirdparty/jquery-browser-detection/jquery-browser-detection.js
- thirdparty/jquery-ui-1.12.1/jquery-ui.js
- thirdparty/jquery-ui-touch-punch-0.2.3/jquery.ui.touch-punch.js
- thirdparty/jquery-validate-1.19.3/jquery.validate.js
- thirdparty/jquery-pubsub/pubsub.js
- thirdparty/jquery-jstree-3.3.7/jquery.jstree.js
- thirdparty/nunjucks-3.0.1/nunjucks.js
- Core.Init.js
- Core.JavaScriptEnhancements.js
- Core.Debug.js
- Core.Exception.js
- Core.Data.js
- Core.Config.js
- Core.Language.js
- Core.Template.js
- Core.JSON.js
- Core.App.js
- Core.App.Responsive.js
- Core.AJAX.js
- Core.UI.js
- Core.UI.InputFields.js
- Core.UI.Accordion.js
- Core.UI.Datepicker.js
- Core.UI.DnD.js
- Core.UI.Floater.js
- Core.UI.Resizable.js
- Core.UI.Table.js
- Core.UI.Accessibility.js
- Core.UI.RichTextEditor.js
- Core.UI.Dialog.js
- Core.UI.ActionRow.js
- Core.UI.Popup.js
- Core.UI.TreeSelection.js
- Core.UI.Autocomplete.js
- Core.Form.js
- Core.Form.ErrorTooltips.js
- Core.Form.Validate.js
- Core.Agent.js
- Core.Agent.Search.js
- Core.Agent.DocumentSearch.js
- Core.Agent.CustomerInformationCenterSearch.js
- Core.Agent.CustomerSearch.js
- Core.Agent.CustomerUserInformationCenterSearch.js
- Core.Agent.Header.js
- Core.UI.Notification.js
- Core.Agent.Responsive.js

Loader::Agent::CommonJS###001-Daemon

List of JS files to always be loaded for the agent interface.

This setting can not be deactivated.

Default value:

---
- Core.Agent.Daemon.js

Loader::Agent::CommonJS###001-JQueryMigrate

List of JS files to always be loaded for the agent interface.

This setting is not active by default.

Default value:

---
- thirdparty/jquery-migrate-3.0.0/jquery-migrate.js

Loader::Agent::CommonJS###002-Ticket

List of JS files to always be loaded for the agent interface.

This setting can not be deactivated.

Default value:

---
- Core.Agent.Chat.Toolbar.js
- Core.VideoChat.js
- thirdparty/adapter.js-6.4.0/adapter.js

Loader::Agent::CommonJS###100-CKEditor

List of JS files to always be loaded for the agent interface.

This setting can not be deactivated.

Default value:

---
- thirdparty/ckeditor-4.16.0/ckeditor.js

Loader::Agent::CommonJS###200-DynamicFieldContactWithData

List of JS files to always be loaded for the agent interface.

This setting can not be deactivated.

Default value:

---
- Core.Agent.DynamicFieldContactWithDataSearch.js

Loader::Agent::CommonJS###200-FAQ

List of JS files to always be loaded for the agent interface.

This setting can not be deactivated.

Default value:

---
- Core.Agent.FAQ.TicketCompose.js

Loader::Agent::DefaultSelectedSkin

The agent skin’s InternalName which should be used in the agent interface. Please check the available skins in Frontend::Agent::Skins.

This setting can not be deactivated.

Default value:

default

Loader::Agent::DefaultSelectedSkin::HostBased

It is possible to configure different skins, for example to distinguish between diferent agents, to be used on a per-domain basis within the application. Using a regular expression (regex), you can configure a Key/Content pair to match a domain. The value in “Key” should match the domain, and the value in “Content” should be a valid skin on your system. Please see the example entries for the proper form of the regex.

This setting is not active by default.

Default value:

---
host1\.example\.com: SomeSkin1
host2\.example\.com: SomeSkin2

Loader::Agent::ResponsiveCSS###000-Framework

List of responsive CSS files to always be loaded for the agent interface.

This setting can not be deactivated.

Default value:

---
- Core.Responsive.css

Loader::Agent::Skin###000-default

Default skin for the agent interface.

Default value:

---
Description: The Default skin of OTRS.
HomePage: www.otrs.org
InternalName: default
VisibleName: OTRS

Loader::Agent::Skin###001-slim

Default skin for the agent interface (slim version).

Default value:

---
Description: A more compact version of the OTRS skin which tries to save screen space
  for power users.
HomePage: www.otrs.org
InternalName: slim
VisibleName: Slim

Loader::Agent::Skin###002-high-contrast

High contrast skin for visually impaired users.

Default value:

---
Description: High contrast skin for visually impaired users.
HomePage: www.otrs.com
InternalName: highcontrast
VisibleName: High Contrast

Loader::Enabled::CSS

If enabled, OTRS will deliver all CSS files in minified form.

This setting can not be deactivated.

Default value:

1

Loader::Enabled::JS

If enabled, OTRS will deliver all JavaScript files in minified form.

This setting can not be deactivated.

Default value:

1

FrontendBaseNavBarModule

Frontend::AdminModuleGroups###001-Framework

Defines available groups for the admin overview screen.

This setting can not be deactivated.

Default value:

---
Administration:
  Order: '6000'
  Title: Administration
Automation:
  Order: '4000'
  Title: Processes & Automation
Communication:
  Order: '2000'
  Title: Communication & Notifications
External:
  Order: '4500'
  Title: External Interface
Miscellaneous:
  Order: '7000'
  Title: Miscellaneous
OTRSGroup:
  Order: '5000'
  Title: OTRS Group Services
Ticket:
  Order: '1000'
  Title: Ticket Settings
Users:
  Order: '3000'
  Title: Users, Groups & Roles

FrontendBaseOutputFilter

Frontend::Output::FilterText###AAAURL

Defines the filter that processes the text in the articles, in order to highlight URLs.

Default value:

---
Module: Kernel::Output::HTML::FilterText::URL
Templates:
  AgentTicketZoom: '1'

FrontendExternal

ChatEngine::ExternalFrontend::NoAvailableAgentsButtonText

Defines the text of the button which will be displayed if no agent is available for chat.

This setting can not be deactivated.

Default value:

''

ChatEngine::ExternalFrontend::NoAvailableAgentsDescription

Defines a reference message for the button.

This setting can not be deactivated.

Default value:

''

ChatFrontend::ExternalScripts

Defines the list of external script resources that will be included in the chat app. You will still need to unblock any domains used by these scripts in the WebApp::Server::AdditionalOrigins setting. Please note that changes to this setting require a restart of the web server (bin/otrs.WebServer.pl –deploy-assets).

This setting can not be deactivated.

Default value:

--- []

ChatFrontend::InlineScripts

Defines the list of inline scripts that will be included in the chat app. You will still need to unblock any domains used by these scripts in the WebApp::Server::AdditionalOrigins setting. Please note that changes to this setting require a restart of the web server (bin/otrs.WebServer.pl –deploy-assets).

This setting can not be deactivated.

Default value:

--- []

ExternalFrontend::CustomizationColors

List of colors in hexadecimal RGB which will be available for selection during customization of the external interface. Make sure the colors are dark enough so white text can be overlayed on them.

Default value:

---
- '#000000'
- '#1E1E1E'
- '#3A3A3A'
- '#545453'
- '#6E6E6E'
- '#878687'
- '#888787'
- '#A09FA0'
- '#B8B8B8'
- '#D0D0D0'
- '#E8E8E8'
- '#FFFFFF'
- '#891100'
- '#894800'
- '#888501'
- '#458401'
- '#028401'
- '#018448'
- '#008688'
- '#004A88'
- '#001888'
- '#491A88'
- '#891E88'
- '#891648'
- '#FF2101'
- '#FF8802'
- '#FFFA03'
- '#83F902'
- '#05F802'
- '#03F987'
- '#00FDFF'
- '#008CFF'
- '#002EFF'
- '#8931FF'
- '#FF39FF'
- '#FF2987'
- '#FF726E'
- '#FFCE6E'
- '#FFFB6D'
- '#CEFA6E'
- '#68F96E'
- '#68FDFF'
- '#68FBD0'
- '#6ACFFF'
- '#6E76FF'
- '#D278FF'
- '#FF7AFF'
- '#FF7FD3'

ExternalFrontend::DefaultLanguage

Defines the method for determining the default language in the external interface. ‘Auto-detect’ will set language based on the user browser configuration. ‘System default’ will use configured value of the DefaultLanguage setting. Please note that once a user overrides the default language, their choice will be honored in the future.

This setting can not be deactivated.

Default value:

Browser

ExternalFrontend::ExternalScripts

Defines the list of external script resources that will be included in the external interface app. You will still need to unblock any domains used by these scripts in the WebApp::Server::AdditionalOrigins setting. Please note that changes to this setting require a restart of the web server (bin/otrs.WebServer.pl –deploy-assets).

This setting can not be deactivated.

Default value:

--- []

ExternalFrontend::InlineScripts

Defines the list of inline scripts that will be included in the external interface app. You will still need to unblock any domains used by these scripts in the WebApp::Server::AdditionalOrigins setting. Please note that changes to this setting require a restart of the web server (bin/otrs.WebServer.pl –deploy-assets).

This setting can not be deactivated.

Default value:

--- []

ExternalFrontend::LanguageFallback

Defines fallback language for the external interface.

This setting can not be deactivated.

Default value:

en

ExternalFrontend::Languages

List of languages which will be available in external interface. Please make sure that it contains value selected in ExternalFrontend::LanguageFallback.

This setting can not be deactivated.

Default value:

---
- en
- en_CA
- en_GB
- de
- es
- es_MX
- hu
- zh_CN
- pt_BR
- fr

ExternalFrontend::QueueMap

Defines queue name map for external interface.

Default value:

--- {}

ExternalFrontend::StateMap

Defines state name map for external interface.

Default value:

--- {}

FrontendExternalAuth

ExternalFrontend::Auth::AccessToken::Threshold

Defines access token creation threshold in seconds.

This setting can not be deactivated.

Default value:

10

ExternalFrontend::Auth::LoginURL

Defines an alternate login URL for the external interface.

This setting is not active by default.

Default value:

http://host.example.com/cgi-bin/login.pl

ExternalFrontend::Auth::LogoutURL

Defines an alternate logout URL for the external interface.

This setting is not active by default.

Default value:

http://host.example.com/cgi-bin/logout.pl

FrontendExternalDocumentSearch

DocumentSearch::External::DynamicField

Searchable and highlightable dynamic fields in the external interface.

Default value:

--- {}

FrontendExternalMenu

ExternalFrontend::Menu###Bottom

Bottom menu item registration for the external interface. Additional menu links are defined by adding new items and specifying their parameters. ‘Group’ and ‘GroupRo’ arrays can be used to limit display of the links to members of certain groups with RW and RO permissions respectively. ‘Name’ defines the displayed link text and ‘Description’ will be shown in a tooltip on hover. ‘Link’ is meant for an application route path or a link to an external site. Please note you can only define one of them at the time. ‘IsPublic’ defines if the link will be shown to unauthenticated users and in case this is set to ‘1’, ‘Group’ and ‘GroupRo’ parameters will be ignored. ‘Target’ will define link’s target attribute, please use ‘_blank’ for opening in a new tab. ‘Prio’ determines the order of the links, with smaller numbers displayed first.

Default value:

---
- Description: Knowledge base.
  Group: []
  GroupRo: []
  IsPublic: '1'
  Link: /knowledge-base
  Name: Knowledge Base
  Prio: '100'
  Target: ''
- Description: Service catalogue.
  Group: []
  GroupRo: []
  IsPublic: '0'
  Link: /service-catalogue
  Name: Service Catalogue
  Prio: '200'
  Target: ''
- Description: Privacy policy example.
  Group: []
  GroupRo: []
  IsPublic: '1'
  Link: /c/privacy-policy-example
  Name: Privacy Policy Example
  Prio: '300'
  Target: ''
- Description: Imprint example.
  Group: []
  GroupRo: []
  IsPublic: ''
  Link: /c/imprint-example
  Name: Imprint Example
  Prio: '400'
  Target: ''
- Description: Copyright notice.
  Group: []
  GroupRo: []
  IsPublic: '1'
  Link: https://otrs.com
  Name: Copyright (C) 2001-2020 OTRS AG
  Prio: '500'
  Target: ''

ExternalFrontend::Menu###Main

Main menu item registration for the external interface. Additional menu links are defined by adding new items and specifying their parameters. ‘Group’ and ‘GroupRo’ arrays can be used to limit display of the links to members of certain groups with RW and RO permissions respectively. ‘Name’ defines the displayed link text and ‘Description’ will be shown in a tooltip on hover. ‘Link’ is meant for an application route path or a link to an external site. Please note you can only define one of them at the time. ‘IsPublic’ defines if the link will be shown to unauthenticated users and in case this is set to ‘1’, ‘Group’ and ‘GroupRo’ parameters will be ignored. ‘Target’ will define link’s target attribute, please use ‘_blank’ for opening in a new tab. ‘Prio’ determines the order of the links, with smaller numbers displayed first.

Default value:

---
- Description: Knowledge base.
  Group: []
  GroupRo: []
  IsPublic: '1'
  Link: /knowledge-base
  Name: Knowledge Base
  Prio: '100'
  Target: ''
- Description: Service catalogue.
  Group: []
  GroupRo: []
  IsPublic: '0'
  Link: /service-catalogue
  Name: Service Catalogue
  Prio: '200'
  Target: ''
- Description: Custom link 2.
  Group: []
  GroupRo: []
  IsPublic: '1'
  Link: /error
  Name: Custom Link 2
  Prio: '300'
  Target: ''
- Description: Custom link 3.
  Group: []
  GroupRo: []
  IsPublic: ''
  Link: /ticket/overview
  Name: Custom Link 3
  Prio: '400'
  Target: ''

ExternalFrontend::Menu###Top

Top menu item registration for the external interface. Additional menu links are defined by adding new items and specifying their parameters. ‘Group’ and ‘GroupRo’ arrays can be used to limit display of the links to members of certain groups with RW and RO permissions respectively. ‘Name’ defines the displayed link text and ‘Description’ will be shown in a tooltip on hover. ‘Link’ is meant for an application route path or a link to an external site. Please note you can only define one of them at the time. ‘IsPublic’ defines if the link will be shown to unauthenticated users and in case this is set to ‘1’, ‘Group’ and ‘GroupRo’ parameters will be ignored. ‘Target’ will define link’s target attribute, please use ‘_blank’ for opening in a new tab. ‘Prio’ determines the order of the links, with smaller numbers displayed first.

Default value:

---
- Description: Custom Link 1.
  Group: []
  GroupRo: []
  IsPublic: '1'
  Link: /home
  Name: Custom Link 1
  Prio: '100'
  Target: ''

FrontendExternalPrivacyNotice

ExternalFrontend::PrivacyNotice

Defines privacy notice configuration for the external interface. The notice will be shown to all users until they accept the privacy policy. To deactivate the notice completely, simply disable this setting.

Default value:

---
de:
  ButtonText: Ok
  Link: https://www.example.com/your-cookie-consent
  LinkTarget: _blank
  LinkText: Datenschutz-Vereinbarung
  Text: Diese Website verwendet Cookies. Mit der Nutzung dieser Website akzeptieren
    Sie unsere %s.
en:
  ButtonText: Ok
  Link: https://www.example.com/your-cookie-consent
  LinkTarget: _blank
  LinkText: data protection
  Text: This site uses cookies. By using this site you accept our %s agreement.
en_CA:
  ButtonText: Ok
  Link: https://www.example.com/your-cookie-consent
  LinkTarget: _blank
  LinkText: data protection
  Text: This site uses cookies. By using this site you accept our %s agreement.
en_GB:
  ButtonText: Ok
  Link: https://www.example.com/your-cookie-consent
  LinkTarget: _blank
  LinkText: data protection
  Text: This site uses cookies. By using this site you accept our %s agreement.
es:
  ButtonText: Ok
  Link: https://www.example.com/your-cookie-consent
  LinkTarget: _blank
  LinkText: protección de datos
  Text: Este sitio utiliza cookies. Al continuar navegando, usted acepta nuestro acuerdo
    de %s.
es_MX:
  ButtonText: Ok
  Link: https://www.example.com/your-cookie-consent
  LinkTarget: _blank
  LinkText: protección de datos
  Text: Este sitio utiliza cookies. Al continuar navegando, usted acepta nuestro acuerdo
    de %s.
fr:
  ButtonText: Ok
  Link: https://www.example.com/your-cookie-consent
  LinkTarget: _blank
  LinkText: de protection des données
  Text: Ce site utilise des cookies. En utilisant ce site, vous acceptez notre accord
    %s.
hu:
  ButtonText: Rendben
  Link: https://www.example.com/your-cookie-consent
  LinkTarget: _blank
  LinkText: adatvédelmi
  Text: Ez az oldal sütiket használ. Az oldal használatával elfogadja az %s irányelveinket.
pt_BR:
  ButtonText: Ok
  Link: https://www.example.com/your-cookie-consent
  LinkTarget: _blank
  LinkText: proteção de dados
  Text: Este site utiliza cookies. Ao usar este site, aceita o nosso acordo de %s.
zh_CN:
  ButtonText: 好的
  Link: https://www.example.com/your-cookie-consent
  LinkTarget: _blank
  LinkText: 数据保护
  Text: 该网站使用cookies。使用本网站表示您接受我们的%s条款。

FrontendExternalRoute

ExternalFrontend::Route###001-Framework

Defines the application routes for the external interface. Additional routes are defined by adding new items and specifying their parameters. ‘Group’ and ‘GroupRo’ arrays can be used to limit access of the route to members of certain groups with RW and RO permissions respectively. ‘Path’ defines the relative path of the route, and ‘Alias’ can be used for specifying an alternative path. ‘Component’ is the path of the Vue component responsible for displaying the route content, relative to the Components/Route folder in the app. ‘IsPublic’ defines if the route will be accessible for unauthenticated users and in case this is set to ‘1’, ‘Group’ and ‘GroupRo’ parameters will be ignored. ‘Props’ can be used to signal that the path contain dynamic segments, and that their values should be bound to the component as props (use ‘1’ to turn on this feature).

Default value:

---
- Alias: /home
  Component: HomePage
  Group: []
  GroupRo: []
  IsPublic: '1'
  Path: /
  Props: ''
- Alias: /c/:slug
  Component: CustomPage
  Group: []
  GroupRo: []
  IsPublic: '1'
  Path: /content/:slug
  Props: '1'
- Alias: '*'
  Component: ErrorPage
  Group: []
  GroupRo: []
  IsPublic: '1'
  Path: /error
  Props: '1'
- Alias: ''
  Component: AccountResetPage
  Group: []
  GroupRo: []
  IsPublic: '1'
  Path: /account/reset/:token
  Props: '1'
- Alias: ''
  Component: TicketOverview
  Group: []
  GroupRo: []
  IsPublic: '0'
  Path: /ticket/overview/:filter?
  Props: '1'
- Alias: ''
  Component: Search
  Group: []
  GroupRo: []
  IsPublic: '1'
  Path: /search/:searchQuery?
  Props: '1'
- Alias: ''
  Component: PersonalPreferences
  Group: []
  GroupRo: []
  IsPublic: '0'
  Path: /account/personal-preferences/:category?
  Props: '1'
- Alias: ''
  Component: TicketCreate
  Group: []
  GroupRo: []
  IsPublic: '0'
  Path: /ticket/create/:mode?
  Props: '1'
- Alias: ''
  Component: TicketDetailView
  Group: []
  GroupRo: []
  IsPublic: '0'
  Path: /ticket/number/:ticketNumber
  Props: '1'
- Alias: ''
  Component: ServiceCatalogue
  Group: []
  GroupRo: []
  IsPublic: '0'
  Path: /service-catalogue/:categoryId?
  Props: '1'
- Alias: /knowledge-base/
  Component: KnowledgeBaseOverview
  Group: []
  GroupRo: []
  IsPublic: '1'
  Path: /knowledge-base/category/:categoryId?
  Props: '1'
- Alias: ''
  Component: KnowledgeBaseDetailView
  Group: []
  GroupRo: []
  IsPublic: '1'
  Path: /knowledge-base/article/:articleId
  Props: '1'
- Alias: ''
  Component: PersonalNotifications
  Group: []
  GroupRo: []
  IsPublic: '0'
  Path: /personal-notifications
  Props: '1'

FrontendExternalViewKnowledgeBaseDetail

ExternalFrontend::KnowledgeBaseDetailView###DynamicField

Dynamic fields shown in the knowlegde base detail view of the external interface.

Default value:

--- {}

FrontendExternalViewPreferences

CustomerPersonalPreference###Avatar

Defines all the parameters for this item in the customer preferences.

Default value:

---
Active: '1'
Desc: Upload your avatar image.
Key: Avatar
Label: Avatar
Module: Kernel::WebApp::Util::UserPreferenceType::Avatar
PrefKey: UserAvatar
PreferenceGroup: General
Prio: '0100'

CustomerPersonalPreference###GoogleAuthenticatorSecretKey

Defines the config parameters of this item, to be shown in the preferences view.

Default value:

---
Active: '1'
Block: Input
Desc: 'Enter your shared secret to enable two factor authentication. WARNING: Make
  sure that you add the shared secret to your generator application and the application
  works well. Otherwise you will be not able to login anymore without the two factor
  token.'
Key: Shared Secret
Label: Google Authenticator
Module: Kernel::WebApp::Util::UserPreferenceType::Generic
PrefKey: UserGoogleAuthenticatorSecretKey
PreferenceGroup: Security
Prio: '1100'
ValidateRegex: ^([A-Z2-7]{16}|)$
ValidateRegexMessage: The secret you supplied is invalid. The secret must only contain
  letters (A-Z, uppercase) and numbers (2-7) and must consist of 16 characters.

CustomerPersonalPreference###Language

Defines all the parameters for this item in the customer preferences.

Default value:

---
Active: '1'
Desc: Select the main interface language.
Key: Language
Label: Language
Module: Kernel::WebApp::Util::UserPreferenceType::Select::Language
PrefKey: UserLanguage
PreferenceGroup: General
Prio: '2000'

CustomerPersonalPreference###PGP

Defines all the parameters for this item in the customer preferences.

Default value:

---
Active: '1'
Desc: Upload your PGP key.
Key: PGP Key
Label: PGP Key
Module: Kernel::WebApp::Util::UserPreferenceType::File::PGP
PrefKey: UserPGPKey
PreferenceGroup: Security
Prio: '10000'

CustomerPersonalPreference###Password

Defines all the parameters for this item in the customer preferences. ‘PasswordRegExp’ allows to match passwords against a regular expression. Define the minimum number of characters using ‘PasswordMinSize’. ‘PasswordMin2Lower2UpperCharacters’ defines if at least 2 lowercase and 2 uppercase letter characters are needed by setting the appropriate option to ‘1’. ‘PasswordMin2Characters’ defines if the password needs to contain at least 2 letter characters (set to 0 or 1). ‘PasswordNeedDigit’ controls the need of at least 1 digit (set to 0 or 1 to control).

Default value:

---
Active: '1'
Area: Customer
Desc: Set a new password by filling in your current password and a new one.
Label: Change password
Module: Kernel::WebApp::Util::UserPreferenceType::Password
PasswordMin2Characters: '0'
PasswordMin2Lower2UpperCharacters: '0'
PasswordMinSize: '0'
PasswordNeedDigit: '0'
PasswordRegExp: ''
PreferenceGroup: Security
Prio: '1000'

CustomerPersonalPreference###SMIME

Defines all the parameters for this item in the customer preferences.

Default value:

---
Active: '1'
Desc: Upload your S/MIME certificate.
Key: S/MIME Certificate
Label: S/MIME Certificate
Module: Kernel::WebApp::Util::UserPreferenceType::File::SMIME
PrefKey: UserSMIMEKey
PreferenceGroup: Security
Prio: '11000'

CustomerPersonalPreference###TimeZone

Defines all the parameters for this item in the customer preferences.

Default value:

---
Active: '1'
Desc: Select your personal time zone. All times will be displayed relative to this
  time zone.
Key: Time Zone
Label: Time Zone
Module: Kernel::WebApp::Util::UserPreferenceType::Select::TimeZone
PrefKey: UserTimeZone
PreferenceGroup: General
Prio: '2500'

CustomerPersonalPreference::Groups###0001-Framework

Customer preferences categories.

This setting can not be deactivated.

Default value:

---
- Description: ''
  Label: General
  Name: General
  Order: '1000'
  Title: ''
- Description: ''
  Label: Security
  Name: Security
  Order: '2000'
  Title: ''

CustomerPersonalPreference::OldModuleMapping###0001-Framework

Defines the config parameters of this item, to be shown in the preferences view.

Default value:

---
GoogleAuthenticatorSecretKey: Kernel::Output::HTML::Preferences::Generic
PGP: Kernel::Output::HTML::Preferences::PGP
SMIME: Kernel::Output::HTML::Preferences::SMIME

FrontendExternalViewTicketCreate

ExternalFrontend::TicketCreate###DynamicField

Dynamic fields options shown in the ticket message screen of the external interface. NOTE: If you want to display these fields also in the ticket detail view of the external interface, you have to enable them in ExternalFrontend::TicketDetailView###DynamicField.

Default value:

--- {}

ExternalFrontend::TicketCreate###HistoryComment

Comment for new history entries in the external interface.

This setting can not be deactivated.

Default value:

''

ExternalFrontend::TicketCreate###HistoryType

Defines the default history type in the external interface.

This setting can not be deactivated.

Default value:

WebRequestCustomer

ExternalFrontend::TicketCreate###NextScreenAfterNewTicket

Determines the next screen after new customer ticket in the external interface.

This setting can not be deactivated.

Default value:

TicketOverview

ExternalFrontend::TicketCreate###Priority

Allows customers to set the ticket priority in the external interface.

This setting can not be deactivated.

Default value:

0

ExternalFrontend::TicketCreate###PriorityDefault

Defines the default priority of new customer tickets in the external interface.

Default value:

3 normal

ExternalFrontend::TicketCreate###Queue

Allows customers to set the ticket queue in the external interface. If this is not enabled, QueueDefault should be configured.

This setting can not be deactivated.

Default value:

0

ExternalFrontend::TicketCreate###QueueDefault

Defines the default queue for new customer tickets in the external interface.

Default value:

Postmaster

ExternalFrontend::TicketCreate###SLA

Allows customers to set the ticket SLA in the external interface.

This setting can not be deactivated.

Default value:

0

ExternalFrontend::TicketCreate###SLAMandatory

Sets if SLA must be selected by the customer.

Default value:

0

ExternalFrontend::TicketCreate###SenderType

Sender type for new tickets from the external interface.

This setting can not be deactivated.

Default value:

customer

ExternalFrontend::TicketCreate###Service

Allows customers to set the ticket service in the external interface.

This setting can not be deactivated.

Default value:

0

ExternalFrontend::TicketCreate###ServiceMandatory

Sets if service must be selected by the customer.

Default value:

0

ExternalFrontend::TicketCreate###StateDefault

Defines the default state of new customer tickets in the external interface.

This setting can not be deactivated.

Default value:

new

ExternalFrontend::TicketCreate###TicketType

Allows customers to set the ticket type in the external interface. If this is not enabled, TicketTypeDefault should be configured.

This setting can not be deactivated.

Default value:

0

ExternalFrontend::TicketCreate###TicketTypeDefault

Defines the default ticket type for new customer tickets in the external interface.

Default value:

Unclassified

FrontendExternalViewTicketDetail

ExternalFrontend::TicketDetailView###AccountedTimeDisplay

Displays the accounted time for an article in the ticket detail view of the external interface.

This setting can not be deactivated.

Default value:

0

ExternalFrontend::TicketDetailView###AttributesView

Shows the enabled ticket attributes in the external interface (0 = Disabled and 1 = Enabled).

This setting can not be deactivated.

Default value:

---
Owner: '0'
Priority: '1'
Queue: '1'
Responsible: '0'
SLA: '0'
Service: '0'
State: '1'
Type: '0'

ExternalFrontend::TicketDetailView###DynamicField

Dynamic fields shown in the ticket detail view of the external interface. Set ProcessManagementActivityID and/or ProcessManagementProcessID to “0 - Disabled”, if the fields shall not appear in the external interface.

Default value:

--- {}

ExternalFrontend::TicketDetailView###FollowUpDynamicField

Dynamic fields options shown in the ticket reply section in the ticket detail view of the external interface.

Default value:

--- {}

ExternalFrontend::TicketDetailView###HistoryComment

Defines the history comment for the ticket detail view, which gets used for ticket history in the external interface.

This setting can not be deactivated.

Default value:

''

ExternalFrontend::TicketDetailView###HistoryType

Defines the history type for the ticket detail view, which gets used for ticket history in the external interface.

This setting can not be deactivated.

Default value:

FollowUp

ExternalFrontend::TicketDetailView###NextScreenAfterFollowUp

Determines the next screen after the follow-up from the ticket detail view in the external interface.

This setting can not be deactivated.

Default value:

TicketOverview

ExternalFrontend::TicketDetailView###Priority

Allows customers to change the ticket priority in the external interface.

Default value:

0

ExternalFrontend::TicketDetailView###PriorityDefault

Defines the default priority of follow-up customer tickets in the ticket detail view in the external interface. To show the current ticket priority, simply disable this setting.

Default value:

3 normal

ExternalFrontend::TicketDetailView###SenderType

Defines the default sender type for tickets in the ticket detail view of the external interface.

This setting can not be deactivated.

Default value:

customer

ExternalFrontend::TicketDetailView###State

Allows choosing the next compose state for customer tickets in the external interface.

Default value:

0

ExternalFrontend::TicketDetailView###StateDefault

Defines the default next state for a ticket after customer follow-up in the external interface. To show the current ticket state, simply disable this setting.

Default value:

open

ExternalFrontend::TicketDetailView###StateType

Defines the next possible states for customer tickets in the external interface.

This setting can not be deactivated.

Default value:

---
- open
- closed

FrontendExternalViewTicketOverview

ExternalFrontend::TicketOverview###ColumnHeader

Shows either the last customer article’s subject or the ticket title in the external interface.

Default value:

TicketTitle

ExternalFrontend::TicketOverview###DynamicField

Dynamic fields shown in the ticket overview screen of the external interface and added as columns for export ticket list in the external interface.

Default value:

--- {}

ExternalFrontend::TicketOverview###Owner

Show the current owner in the external interface.

This setting can not be deactivated.

Default value:

0

ExternalFrontend::TicketOverview###Queue

Show the current queue in the external interface.

This setting can not be deactivated.

Default value:

0

ExternalFrontend::TicketOverview###State

Show the current state in the external interface.

This setting can not be deactivated.

Default value:

1

ExternalFrontend::TicketOverview###TicketListColumns

Shows the enabled columns for export ticket list in the external interface (0 = disabled and 1 = enabled). Ticket queue and state are supported. Dynamic fields can be also enabled as columns, see the “ExternalFrontend::TicketOverview###DynamicField” setting.

This setting can not be deactivated.

Default value:

---
Queue: '0'
State: '0'