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Configuration Options Reference

This documentation lists all configuration options of OTRS.

This work is copyrighted by OTRS AG (https://otrs.com), Zimmersmühlenweg 11, 61440 Oberursel, Germany.

Contents

• CloudService
• CloudService → Admin → ModuleRegistration
• Core
• Core → AppointmentCalendar
• Core → AppointmentCalendar → Plugin
• Core → AppointmentCalendar → TicketAppointments
• Core → Auth → Agent → TwoFactor
• Core → Auth → Customer
• Core → Auth → Customer → TwoFactor
• Core → Auth → User
• Core → Autoload
• Core → Cache
• Core → Chat
• Core → CommunicationChannel
• Core → CommunicationChannel → MIMEBase
• Core → CommunicationLog
• Core → Credentials
• Core → Crypt → PGP
• Core → Crypt → SMIME
• Core → Customer
• Core → DB → Mirror
• Core → DocumentSearch → Driver
• Core → Draft
• Core → DynamicFields → DriverRegistration
• Core → DynamicFields → ObjectTypeRegistration
• Core → Email
• Core → Email → PostMaster
• Core → Event → AppointmentCalendar
• Core → Event → CustomPage
• Core → Event → CustomerCompany
• Core → Event → CustomerUser
• Core → Event → DynamicField
• Core → Event → FAQ
• Core → Event → LinkObject
• Core → Event → Package
• Core → Event → Queue
• Core → Event → ServiceCatalogueItem
• Core → Event → Ticket
• Core → FAQ
• Core → FAQ → Approval
• Core → FAQ → Explorer
• Core → FAQ → Item
• Core → FAQ → Item → Voting
• Core → FAQ → RelatedArticles
• Core → FAQ → TicketCompose
• Core → GoogleChrome
• Core → LinkObject
• Core → LinkQuote
• Core → Log
• Core → MailQueue
• Core → PDF
• Core → Package
• Core → PerformanceLog
• Core → Permission
• Core → ProcessManagement
• Core → Queue
• Core → ReferenceData
• Core → SLA
• Core → SMS
• Core → SOAP
• Core → Service
• Core → Session
• Core → Stats
• Core → Stats → Reports
• Core → SystemMaintenance
• Core → Ticket
• Core → Ticket → ACL
• Core → Ticket → DynamicFieldDefault
• Core → Ticket → FulltextSearch
• Core → Ticket → Permission
• Core → Time
• Core → Time → Calendar1
• Core → Time → Calendar2
• Core → Time → Calendar3
• Core → Time → Calendar4
• Core → Time → Calendar5
• Core → Time → Calendar6
• Core → Time → Calendar7
• Core → Time → Calendar8
• Core → Time → Calendar9
• Core → Web
• Core → WebUserAgent
• Daemon
• Daemon → Log
• Daemon → ModuleRegistration
• Daemon → SchedulerCronTaskManager
• Daemon → SchedulerCronTaskManager → Task
• Daemon → SchedulerGenericAgentTaskManager
• Daemon → SchedulerGenericInterfaceTaskManager
• Daemon → SchedulerTaskWorker
• Frontend → Admin
• Frontend → Admin → ModuleRegistration
• Frontend → Admin → ModuleRegistration → AdminOverview
• Frontend → Admin → ModuleRegistration → Loader
• Frontend → Admin → ModuleRegistration → MainMenu
• Frontend → Admin → View → ContactWithData
• Frontend → Admin → View → CustomPage
• Frontend → Admin → View → CustomerCompany
• Frontend → Admin → View → CustomerUser
• Frontend → Admin → View → NotificationEvent
• Frontend → Admin → View → SelectBox
• Frontend → Admin → View → SupportDataCollector
• Frontend → Admin → View → SysConfig
• Frontend → Agent
• Frontend → Agent → ArticleComposeModule
• Frontend → Agent → DocumentSearch
• Frontend → Agent → FAQJournalOverview
• Frontend → Agent → FAQOverview
• Frontend → Agent → FAQRelatedArticles
• Frontend → Agent → FrontendNotification
• Frontend → Agent → LinkObject
• Frontend → Agent → MIMEViewer
• Frontend → Agent → ModuleRegistration
• Frontend → Agent → ModuleRegistration → Loader
• Frontend → Agent → ModuleRegistration → MainMenu
• Frontend → Agent → TicketOverview
• Frontend → Agent → TicketOverview → MenuModule
• Frontend → Agent → ToolBar
• Frontend → Agent → View → CustomerInformationCenter
• Frontend → Agent → View → CustomerUserAddressBook
• Frontend → Agent → View → CustomerUserInformationCenter
• Frontend → Agent → View → CustomerUserSearch
• Frontend → Agent → View → Dashboard
• Frontend → Agent → View → Dashboard → EventsTicketCalendar
• Frontend → Agent → View → Dashboard → TicketFilters
• Frontend → Agent → View → FAQAdd
• Frontend → Agent → View → FAQEdit
• Frontend → Agent → View → FAQExplorer
• Frontend → Agent → View → FAQJournal
• Frontend → Agent → View → FAQPrint
• Frontend → Agent → View → FAQSearch
• Frontend → Agent → View → FAQZoom
• Frontend → Agent → View → FAQZoom → MenuModule
• Frontend → Agent → View → LinkObject
• Frontend → Agent → View → NotificationView
• Frontend → Agent → View → Preferences
• Frontend → Agent → View → Stats
• Frontend → Agent → View → TicketBounce
• Frontend → Agent → View → TicketBulk
• Frontend → Agent → View → TicketClose
• Frontend → Agent → View → TicketCompose
• Frontend → Agent → View → TicketCustomer
• Frontend → Agent → View → TicketEmailNew
• Frontend → Agent → View → TicketEmailOutbound
• Frontend → Agent → View → TicketEmailResend
• Frontend → Agent → View → TicketEscalation
• Frontend → Agent → View → TicketForward
• Frontend → Agent → View → TicketFreeText
• Frontend → Agent → View → TicketHistory
• Frontend → Agent → View → TicketLocked
• Frontend → Agent → View → TicketMerge
• Frontend → Agent → View → TicketMove
• Frontend → Agent → View → TicketNote
• Frontend → Agent → View → TicketOwner
• Frontend → Agent → View → TicketPending
• Frontend → Agent → View → TicketPhoneInbound
• Frontend → Agent → View → TicketPhoneNew
• Frontend → Agent → View → TicketPhoneOutbound
• Frontend → Agent → View → TicketPrint
• Frontend → Agent → View → TicketPriority
• Frontend → Agent → View → TicketProcess
• Frontend → Agent → View → TicketQueue
• Frontend → Agent → View → TicketResponsible
• Frontend → Agent → View → TicketSMSNew
• Frontend → Agent → View → TicketSMSOutbound
• Frontend → Agent → View → TicketSearch
• Frontend → Agent → View → TicketService
• Frontend → Agent → View → TicketStatus
• Frontend → Agent → View → TicketWatch
• Frontend → Agent → View → TicketZoom
• Frontend → Agent → View → TicketZoom → ArticleAction
• Frontend → Agent → View → TicketZoom → MenuModule
• Frontend → Base
• Frontend → Base → Loader
• Frontend → Base → NavBarModule
• Frontend → Base → OutputFilter
• Frontend → External
• Frontend → External → Auth
• Frontend → External → DocumentSearch
• Frontend → External → Menu
• Frontend → External → PrivacyNotice
• Frontend → External → Route
• Frontend → External → View → KnowledgeBaseDetail
• Frontend → External → View → Preferences
• Frontend → External → View → TicketCreate
• Frontend → External → View → TicketDetail
• Frontend → External → View → TicketOverview
• GenericInterface
• GenericInterface → ErrorHandling → ModuleRegistration
• GenericInterface → Invoker → ModuleRegistration
• GenericInterface → Mapping → ModuleRegistration
• GenericInterface → Operation
• GenericInterface → Operation → Generic → RPC
• GenericInterface → Operation → ModuleRegistration
• GenericInterface → Operation → TicketCreate
• GenericInterface → Operation → TicketSearch
• GenericInterface → Operation → TicketUpdate
• GenericInterface → Transport → HTTP
• GenericInterface → Transport → ModuleRegistration
• WebApp
• WebApp → API → Customer
• WebApp → API → Customer → Account
• WebApp → APIClient