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General Catalog

Use this screen to add catalog classes and items to the system. If only this package is installed to the system without any OTRS::ITSM packages, then the general catalog contains no entries. Install other OTRS::ITSM packages (e.g. ITSM Core) to add some classes and items to the catalog. The general catalog management screen is available in the General Catalog module of the Administration group.

General Catalog Management Screen

General Catalog Management Screen

Manage General Catalog

To add a catalog class:

  1. Click on the Add Catalog Class button in the left sidebar.
  2. Fill in the required fields.
  3. Click on the Save button.
Add Catalog Class Screen

Add Catalog Class Screen

Warning

Catalog classes can not be deleted from the system. They can only be deactivated by setting the Validity option to invalid or invalid-temporarily.

Warning

The maximum number of 20 valid catalog classes should not be exceeded. Exceeding this limit may affect the system performance.

To add a catalog item:

  1. Select a catalog class in the list of catalog classes.
  2. Click on the Add Catalog Item button in the left sidebar.
  3. Fill in the required fields.
  4. Click on the Save button.
Add Catalog Item Screen

Add Catalog Item Screen

Warning

Catalog items can not be deleted from the system. They can only be deactivated by setting the Validity option to invalid or invalid-temporarily.

To edit a catalog item:

  1. Select a catalog class in the list of catalog classes.
  2. Select a catalog item in the list of catalog items.
  3. Modify the fields.
  4. Click on the Save or Save and finish button.
Edit Catalog Item Screen

Edit Catalog Item Screen

Catalog Class Settings

The following settings are available when adding this resource. The fields marked with an asterisk are mandatory.

Catalog Class *
The name of the catalog class. The catalog class will be displayed in the overview table of catalog classes.
Name *
The name of the catalog item to be added to the class. Any type of characters can be entered to this field including uppercase letters and spaces. The name will be displayed in the overview table of catalog items.
Validity *
Set the validity of this resource. Each resource can be used in OTRS only, if this field is set to valid. Setting this field to invalid or invalid-temporarily will disable the use of the resource.
Comment
Add additional information to this resource. It is recommended to always fill this field as a description of the resource with a full sentence for better clarity.

Catalog Item Settings

The following settings are available when adding this resource. The fields marked with an asterisk are mandatory.

Catalog Class
The name of the catalog class. This is read only in this screen.
Name *
The name of the catalog item to be added to the class. Any type of characters can be entered to this field including uppercase letters and spaces. The name will be displayed in the overview table of catalog items.
Validity *
Set the validity of this resource. Each resource can be used in OTRS only, if this field is set to valid. Setting this field to invalid or invalid-temporarily will disable the use of the resource.
Comment
Add additional information to this resource. It is recommended to always fill this field as a description of the resource with a full sentence for better clarity.