Outdated documentation

You are looking at the documentation for an older release. For the latest information, please see current release documentation.

Tutorials

Any system requires configuration. Configuring a system should be an easy task and the tools for configuration fit-for-purpose.

OTRS offers several administration tools to configure, monitor, control and extend OTRS.

Contents

• Archiving Tickets
• FAQ Approval
• OTRS Tags
  • OTRS Tag Name Space
  • OTRS Tag Reference
  • OTRS Screen Reference
• Include Custom Scripts
  • Web Analytics Example
    • Adding External Script Resources
    • Adding Inline Code Snippets
    • Rebuilding the External Interface Application
    • Whitelisting Additional Origins in the Security Headers
• Allow Program Safe to Run
• Custom Language File
• Database Table Optimization
• Cookies and Local Storage