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Administrator Interface

This chapter describes the new features that are available in the administrator interface after installation of the package.

Contents

• Ticket Settings
  • Types
    • New Type
• Users, Groups & Roles
  • Groups
    • New Groups
• Communication & Notifications
  • ITSM Change Notifications
    • Manage ITSM Change Notifications
    • ITSM Change Notification Settings
      • Basic ITSM Change Notification Settings
      • Notification (Agent)
      • Notification (Customer)
    • ITSM Change Notification Variables
• Administration
  • General Catalog
    • New Classes
• Change Settings
  • Category ↔ Impact ↔ Priority
  • State Machine
    • Manage State Machines
    • Change State Machine
    • Work Order State Machine