General Catalog¶
ITSM Change Management adds some new classes to the General Catalog. The general catalog management screen is available in the General Catalog module of the Administration group.
General Catalog Class List Screen
New Classes¶
- ITSM::ChangeManagement::Category
- This class contains the severity of categories used in the Category ↔ Impact ↔ Priority matrix.
- ITSM::ChangeManagement::Change::State
- This class contains the change states used in the State Machine.
- ITSM::ChangeManagement::Impact
- This class contains the severity of impacts used in the Category ↔ Impact ↔ Priority matrix.
- ITSM::ChangeManagement::Priority
- This class contains the priorities used in the Category ↔ Impact ↔ Priority matrix.
- ITSM::ChangeManagement::WorkOrder::State
- This class contains the work order states used in the State Machine.
- ITSM::ChangeManagement::WorkOrder::Type
- This class contains the work order types used in ITSM Changes.
Note
The other classes was added by ITSM Core package.