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New Email Ticket

After installation of the package some new fields will be available in the New Email Ticket screen.

New Email Ticket Screen

New Fields

Service

Select a service for the new ticket.

Service Level Agreement

Select a service level agreement for the new ticket.

See also

To make these fields mandatory, enable these system configuration settings:

• Ticket::Frontend::AgentTicketEmail###ServiceMandatory
• Ticket::Frontend::AgentTicketEmail###SLAMandatory