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Ticket Zoom

After installation of the package some new fields will be available in the Free Fields window of Ticket Zoom screen.

Free Fields Window

New Fields

Service

Select a service for the new ticket.

Service Level Agreement

Select a service level agreement for the new ticket.

See also

To make these fields mandatory, enable these system configuration settings:

• Ticket::Frontend::AgentTicketFreeText###ServiceMandatory
• Ticket::Frontend::AgentTicketFreeText###SLAMandatory