Outdated documentation

You are looking at the documentation for an older release. For the latest information, please see current release documentation.

OTRS User Manual

This work is copyrighted by OTRS AG (https://otrs.com), Zimmersmühlenweg 11, 61440 Oberursel, Germany.

Contents

• Introduction
  • Login to Agent Interface
• Dashboard
  • Dashboard
    • Dashboard Content Widgets
    • Dashboard Sidebar Widgets
• Personal Menu
  • Notifications
  • Personal Preferences
    • User Profile
    • Notification Settings
    • Miscellaneous
    • Advanced
  • Logout
• Customers
  • Customer Information Center
    • Manage Customer Tickets
  • Customer User Information Center
    • Manage Customer User Tickets
  • Customer User Administration
    • Manage Customer Users
    • Customer User Settings
  • Customer Administration
    • Manage Customers
    • Customer Settings
• Calendar
  • Calendar Overview
  • Agenda Overview
  • Resource Overview
  • New Appointment
    • Appointment Settings
• Tickets
  • Queue View
    • Small Queue View
    • Medium Queue View
    • Large Queue View
    • Queue View Bulk Actions
  • Service View
    • Small Service View
    • Medium Service View
    • Large Service View
    • Service View Bulk Actions
  • Status View
    • Small Status View
    • Medium Status View
    • Large Status View
    • Status View Bulk Actions
  • Escalation View
    • Small Escalation View
    • Medium Escalation View
    • Large Escalation View
    • Escalation View Bulk Actions
  • New Phone Ticket
  • New Email Ticket
  • New Process Ticket
  • Search
    • Templates
    • Filters in use
    • Additional filters
  • Ticket Zoom
    • Ticket Menu
    • Article Overview
    • Article Zoom
    • Ticket Timeline View
    • Linked Objects
    • Ticket Information
    • Customer Information
• FAQ
  • Explorer
    • FAQ Explorer Content Widgets
    • FAQ Explorer Sidebar Widgets
  • New
  • Journal
  • Language Management
    • Manage FAQ Languages
    • FAQ Language Settings
  • Category Management
    • Manage FAQ Categories
    • FAQ Category Settings
  • Search
    • Templates
    • Filters in use
    • Additional filters
  • FAQ Zoom
    • FAQ Content
    • FAQ Sidebar Widgets
• Chat
  • Manage Chats
    • Start New Chat
    • Chat Widget
    • Chat Integration
• Reports
  • Reports
    • Manage Reports
    • General Report Settings
    • Automatic Generation Settings
    • Output settings
    • Statistics
  • Statistics
    • Manage Statistics
    • General Statistics Specification
    • Ticket Attributes for Statistics
• Admin
• Search
  • Search
    • Search Parameters