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ITSM Changes

After installation of the package a new menu will be available in the agent interface.

Note

In order to grant users access to the ITSM Changes menu, you need to add them as member to the group itsm-change.

The menu items that were added by this package will be visible after you log-in to the system again.

The implementation of a change, including all required work orders, follows the underlying workflow shown below:

1. Creation of a change.
2. Creation of needed work orders.
3. Definition of conditions and actions.
4. Execution of a change.

Contents

• Overview
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• New (From Template)
• Schedule
• Projected Service Availability
• PIR
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