PIR¶
Use this screen to filter work orders based on certain criteria. This overview screen is available in the PIR menu item of the ITSM Changes menu.
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Post Implementation Review Screen
Work orders can be filtered by clicking on a state name in the header of the overview widget. The numbers after the state names indicates how many work orders are in each states.
See also
See setting ITSMChange::Frontend::AgentITSMChangePIR###Filter::WorkOrderStates
to define the work order states that will be used as filters in the overview.
To limit the number of displayed work orders per page:
- Click on the gear icon in the top right corner of the overview header.
- Select the maximum number of work orders displayed per page.
- Click on the Save button.
To see the details of a work order:
- Click on the row of a work order.
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Work Order Zoom Screen
The displayed attributes can be defined via the system configuration. Not all attributes are displayed by default. The possible attributes are:
ActualEndTime
- Date and time at which the change implementation was completed.
ActualStartTime
- Date and time at which the change implementation began.
Category
- Category or type of change.
ChangeBuilder
- Name of the change builder.
ChangeManager
- Name of the change manager.
ChangeNumber
- System generated change number.
ChangeState
- Change status.
ChangeStateSignal
- Change status indicator to be shown as traffic light.
ChangeTime
- Date and time at which the change was modified.
ChangeTitle
- Name of the change.
CreateTime
- Date and time at which the change was created.
DynamicField_WorkOrderFieldName
- Dynamic field that is associated to the work order.
Impact
- Expected effect of the change.
PlannedEndTime
- Projected change implementation completion date and time.
PlannedStartTime
- Planned change implementation start date and time.
Priority
- Priority level of the change.
RequestedTime
- Customer’s desired implementation date.
Services
- Services affected by the change.
WorkOrderAgent
- Agent assigned to the PIR.
WorkOrderCount
- Number of work orders related to the change.
WorkOrderNumber
- System generated work order number.
WorkOrderState
- Status of the work order.
WorkOrderStateSignal
- Work order status indicator to be shown as traffic light.
WorkOrderTitle
- Name of the work order.
WorkOrderType
- Type of the work order.
See also
See setting ITSMChange::Frontend::AgentITSMChangePIR###ShowColumns
to define the displayed attributes.