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Schedule

Use this screen to filter ITSM changes based on certain criteria. This overview screen is available in the Schedule menu item of the ITSM Changes menu.

ITSM Change Schedule Screen

Changes can be filtered by clicking on a state name in the header of the overview widget. The numbers after the state names indicates how many changes are in each states.

See also

See setting ITSMChange::Frontend::AgentITSMChangeSchedule###Filter::ChangeStates to define the change states that will be used as filters in the overview.

To limit the number of displayed changes per page:

1. Click on the gear icon in the top right corner of the overview header.
2. Select the maximum number of changes displayed per page.
3. Click on the Save button.

To see the details of a change:

1. Click on the row of a change.

ITSM Change Zoom Screen

The displayed attributes can be defined via the system configuration. Not all attributes are displayed by default. The possible attributes are:

ActualEndTime

Date and time at which the change implementation was completed.

ActualStartTime

Date and time at which the change implementation began.

Category

Category or type of change.

ChangeBuilder

Name of the change builder.

ChangeManager

Name of the change manager.

ChangeNumber

System generated change number.

ChangeState

Change status.

ChangeStateSignal

Change status indicator to be shown as traffic light.

ChangeTime

Date and time at which the change was modified.

ChangeTitle

Name of the change.

CreateTime

Date and time at which the change was created.

DynamicField_ChangeFieldName

Dynamic field that is associated to the change.

Impact

Expected effect of the change.

PlannedEndTime

Projected change implementation completion date and time.

PlannedStartTime

Planned change implementation start date and time.

Priority

Priority level of the change.

RequestedTime

Customer’s desired implementation date.

Services

Services affected by the change.

WorkOrderCount

Number of work orders related to the change.

See also

See setting ITSMChange::Frontend::AgentITSMChangeSchedule###ShowColumns to define the displayed attributes.