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Adjust Sort Ticket Overview

This feature add-on makes it possible to modify the columns of the small ticket overview screens and the dashboard. It offers the following customization options:

• Definition of a default width of columns.
• Configurable word length of title column.
• Configurable width of columns via drag and drop on a per-user basis.
• Setting the queue and service display names.
• Make ticket number column always visible.

Benefits

• Facilitates work with the small agent ticket overview.
• Increases flexibility through optimized adaptability.

Target Groups

• IT service management
• Internal IT service
• Customer service/support

Available in Service Package

• SILVER, GOLD, TITANIUM, PLATINUM

Package Name in OTRS Package Manager

• OTRSAdjustSortTicketOverview

Contents

• Administrator Interface
• Agent Interface
• External Interface