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Master / SlaveΒΆ

This package adds support to create slave tickets from a master that follow their master updates. The feature has basic mode and advanced mode. Basic is the default mode.

In basic mode, it is possible to define a master ticket and some slave tickets that follow their master ticket updates:

  • Replies (sent new articles as email)
  • Notes (any new article)
  • State changes (including pending time set)
  • Priority changes
  • Owner changes
  • Responsible changes
  • Lock status changes

Note

The master/slave status cannot be changed in basic mode.

The advanced mode allows to make the use of the master/slave relations more flexible by adding support to create new master ticket, remove the master or the slave status or assign a ticket as the slave ticket of another ticket.

The features of the advanced mode can be enabled or disabled in the system configuration.

Available in Service Package
  • SILVER, GOLD, TITANIUM, PLATINUM
Package Name in OTRS Package Manager
  • OTRSMasterSlave