Introduction¶
This manual lists all feature add-ons.
Note
The feature add-ons are installed into OTRS by the Customer Solution Team. In case of On-Premise systems, the customer can install the feature add-ons from the package manager, when the Customer Solution Team added the selected feature add-ons to the repository. To install a feature add-on, please contact the Customer Solution Team via support@otrs.com or in the OTRS Portal.
Categories¶
Each feature add-on can be categorized based on its purpose.
- Administration
- Automation & Processes
- Advanced Editor
- Advanced Generic Agent
- Agent Email Interface
- Automated FAQ Ticket Creator
- Automatic Start of Processes
- CI Assignment Attribute Dynamic Field Map
- Dynamic Sender Addresses
- Master / Slave
- Process Management Article Email
- Queue Responsible
- Ready2Adopt ITSM Processes
- Ready2Adopt Processes
- Service-based Queue Routing
- Service Responsible
- Ticket Allocation
- Ticket Queue Selection
- Ticket Workflow
- Customer Management
- Individualization
- Integration
- Knowledge Management & Self Service
- Performance
- Reporting
- Security & Permissions
- Ticket Management
- Time Management