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Dynamic Field Database

Integrate data from any number of external databases, such as an ERP, CRM, tracking or other ticket systems, and have it displayed in dynamic fields. These records can then be searched and pre-filtered with additional masks.

Benefits

• Time saved when searching, filtering (e.g. according to customer data) and overwriting ticket data.
• All data is centrally accessible in OTRS.
• Automatic transfer of additional data to the record.

Target Groups

• Complaint management
• Customer service
• Document management
• Facility management
• Human resources
• IT
• IT service
• Project management
• Security management
• Service providers
• Supply-chain management

Available in Service Package

• SILVER, GOLD, TITANIUM, PLATINUM

Package Name in OTRS Package Manager

• OTRSDynamicFieldDatabase

Contents

• Administrator Interface
• Agent Interface
• External Interface