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Customer Activity Widget

This feature add-on provides a dashboard widget that allows agents to define a set of customers to automatically query. It displays a table showing the related number of open, locked and escalated tickets. Drill down to specific tickets by simply clicking on one of the numbers shown per customer.

Benefits

• Shows the current distribution of tickets at a single glance.
• Tickets can be selected from the overview using just one click.
• Facilitates ticket prioritization.

Target Groups

• IT service providers
• Finance
• Sales
• And many more

Available in Service Package

• SILVER, GOLD, TITANIUM, PLATINUM

Package Name in OTRS Package Manager

• OTRSCustomerActivityWidget

Note

Not compatible with the following feature add-ons:

• Categories for Text Modules

Contents

• Administrator Interface
• Agent Interface
• External Interface