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Time Accounting Quota

This feature add-on is perfect for call centers and IT service providers or any company that wants to assign time quotas to its customers and manage them in OTRS.

This feature add-on provides a new dashboard widget in the customer information center where time quotas and reference numbers, such as purchase order numbers, can be assigned to customers and where the current status of the quota is shown.

Additionally, agents can record the working time for the customer in the ticket view, and the customer can see the status of the quota in the external interface. With this feature add-on, OTRS can be used as a time accounting software.

Benefits

• Simple time recording and transparent documentation in one system.
• Overview of current quotas facilitates the planning and implementation.

Target Groups

• IT service management
• Call centers
• Service providers
• All companies

Available in Service Package

• SILVER, GOLD, TITANIUM, PLATINUM

Package Name in OTRS Package Manager

• OTRSTimeAccountingQuota

Contents

• Administrator Interface
• Agent Interface
• External Interface