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System Configuration History

System configuration import and export are fully possible in the standard version of OTRS. An export always represents your complete configuration.

With this feature add-on, previous revisions can now be viewed and restored individually. This makes it easy to reset a setting, reducing errors and downtime. In addition, changes are auditable and revision-proof – the system registers which changes have been made by whom.

Benefits

• Error reduction by restoring configurations.
• Detailed change log for all settings.
• Accountability of changes.

Target Groups

• IT
• Security management

Available in Service Package

• SILVER, GOLD, TITANIUM, PLATINUM

Package Name in OTRS Package Manager

• OTRSSystemConfigurationHistory

Contents

• Administrator Interface
• Agent Interface
• External Interface