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Automatic Start of Processes

Recurring tasks can be digitized particularly well. Creating process tickets on a schedule relieves your agents, and even your customers, of the obligation to think about the tasks. Once set up, steps can be automated and begun without manual intervention. Documentation of task fulfillment develops naturally as the ticket moves through the process.

Benefits

• Automated processes save time.
• Tasks are completed efficiently.
• Performance is consistent and errors are reduced.
• The right tasks are completed at the right times.

Target Groups

• Complaint management
• Customer service
• Facility management
• Finance and accounting
• IT service
• Security management
• Service providers

Available in Service Package

• SILVER, GOLD, TITANIUM, PLATINUM

Package Name in OTRS Package Manager

• OTRSAutomaticStartOfProcesses

Contents

• Administrator Interface
• Agent Interface
• External Interface