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Process Management Article Email

This feature add-on makes it possible to add email addresses to process management articles, as well as send them via email. This guarantees a more direct communication straight from the process and therefore increases the transparency of the process communication.

Benefits

• More flexible usage of the OTRS process management.
• Direct communication with customers or other agents straight from the process.
• Greater transparency for customers or other agents regarding the process step their request is in.
• More interactivity with the customer or other agents during the process.
• More efficient design of your business processes.

Target Groups

• Process managers
• External IT
• Internal IT
• Customer service
• Facility management
• And many more

Available in Service Package

• SILVER, GOLD, TITANIUM, PLATINUM

Package Name in OTRS Package Manager

• OTRSProcessManagementArticleEmail

Contents

• Administrator Interface
• Agent Interface
• External Interface