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Ticket Invoker

This package adds the functionality of two new invokers TicketCreate and TicketUpdate for web services.

In addition, the package follows HTTP redirect responses (HTTP code 301, 307 and 308) for outbound communication of HTTP::REST and HTTP::SOAP based web services.

Further the package allows to send empty body HTTP requests (POST, PUT, PATCH) for outbound communication of HTTP::REST based web services.

Available in Service Package

• SILVER, GOLD, TITANIUM, PLATINUM

Package Name in OTRS Package Manager

• OTRSTicketInvoker

Contents

• Administrator Interface
• Agent Interface
• External Interface