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Dynamic Field Web Service

With the help of this dynamic field, data from third-party systems can be displayed without custom development.

Benefits

• Saves time when processing tickets since updating third-party systems is not necessary.
• Data management does not have to take place within OTRS.
• Execute arbitrary complex mappings through the XSLT mapping module.

Target Groups

• Complaint management
• Customer service
• Development
• Document management
• E-commerce
• IT
• IT service
• Project management
• Security management

Available in Service Package

• SILVER, GOLD, TITANIUM, PLATINUM

Package Name in OTRS Package Manager

• OTRSDynamicFieldWebService

Contents

• Administrator Interface
• Agent Interface
• External Interface