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Survey

This module enables you to create surveys, add questions to a created survey, set a survey live in order to send requests, modify existing surveys to a certain extent and view statistics of submitted survey answers as well as the answers themselves.

The surveys can be sent to customer users of closed tickets. The results are displayed as graphical statistics of completed surveys.

Available in Service Package

• SILVER, GOLD, TITANIUM, PLATINUM

Package Name in OTRS Package Manager

• Survey

Contents

• Administrator Interface
• Agent Interface
• External Interface