Outdated documentation

You are looking at the documentation for an older release. For the latest information, please see current release documentation.

Ready2Adopt Web Services

Not only do you use a single instance of OTRS, but you may also use additional OTRS installations and other tools. This can make accessing data inconvenient. Luckily, the following web services provide a workaround:

• Jira connector
• Bugzilla connector
• OTRS-OTRS connector

Benefits

• All data is centrally accessible in OTRS.
• Execute arbitrary complex mappings through the XSLT mapping module.

Target Groups

• Customer service
• Development
• IT
• IT service
• Security management
• Service providers

Available in Service Package

• GOLD, TITANIUM, PLATINUM

Package Name in OTRS Package Manager

• OTRSReady2AdoptWebServices

Note

This feature add-on requires the Ticket Invoker feature.

Contents

• Administrator Interface
• Agent Interface
• External Interface