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Administration

Two new tables are added to the database after installation of the package. The new tables can be used for reporting via SQL box.

Additionally there are several new system configuration options available. You will find these new options in the group OTRSAdvancedEscalations.

Contents

• SQL Box
  • escalation_history Table
  • escalation_history_data Table
• System Configuration
  • Visualization of Escalation Times in Ticket Overviews
    • Possible Advanced Escalations Columns