Outdated documentation

You are looking at the documentation for an older release. For the latest information, please see current release documentation.

Administrator Interface¶

This package has no administrator interface.

Legacy Credit Card Masking¶

A console command exists to treat already stored credit card numbers in the system. This command will mask any unmasked valid credit card number in the article database table.

Note

This feature is only available to On-Premise customers. If you are a Managed customer, this feature is taken care of by the Customer Solutions Team in OTRS. Please contact us via support@otrs.com or in the OTRS Portal.

To mask the existing credit card numbers:

Make sure that setting OTRSCreditCardFilter::ActiveMaskEnabled is not enabled.

Create one or more tickets with valid credit card information.

Issuing Network,Card Number
JCB,3528988095245935
JCB,3112606824580636
JCB,3096030869937728
JCB,3112437499296450
JCB,3096010732100407
JCB,3528461498782367
JCB,3112892137191440
JCB,3088814635323630

Open the Ticket Zoom screen to make sure that the credit card numbers are not masked.
Execute the following command in the command line to mask the credit card numbers:
```
otrs> /opt/otrs/bin/otrs.Console.pl Maint::Ticket::MaskCreditCard --restart yes
```

Refresh the Ticket Zoom screen. The article the body will shown as:

Issuing Network,Card Number
JCB,352898xxxxxx5935
JCB,311260xxxxxx0636
JCB,309603xxxxxx7728
JCB,311243xxxxxx6450
JCB,309601xxxxxx0407
JCB,352846xxxxxx2367
JCB,311289xxxxxx1440
JCB,308881xxxxxx3630

This script starts masking the credit card numbers on last articles first, since they are the most common used, so the results can be seen faster.

See also

For more information about the Maint::Ticket::MaskCreditCard parameters, execute the following command:

otrs> /opt/otrs/bin/otrs.Console.pl Maint::Ticket::MaskCreditCard --help

The architecture of this script is designed to avoid affecting the system performance by working in batches and waiting between each batch. The number of processed articles per batch and the wait time between batches can be fine tuned to match system performance.

The script is also designed to remember last processed article and start again from that, allowing to stop the process at a certain time and resume later. There is an override to force starting again from the beginning.

You could specify an end date so only articles until that date will be processed (e.g. if you started automatic masking at a certain date), also it is possible to specify the number of articles to process per run.