External InterfaceΒΆ
To display the dynamic field of type Customer in the external interface, see the Dynamic Fields chapter.
Custom Contact Ticket List
If a dynamic field of type Customer contains the customer user who is logged in to the external interface, the Ticket List screen is extended with a new menu item. This menu item lists the tickets, where the customer user is added as dynamic field. The label of this menu item will be the label of the dynamic field.
This feature allows you to list tickets for customer users that they do not otherwise have access to. The customer users can be added to any ticket as dynamic field, even if they are not the customer user of the ticket.