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Administrator Interface

After installation of the package the available configuration settings can be found in the system configuration. This package has no administrator interface.

System Configuration Settings

The Customer Event Ticket Calendar widget displays tickets in a calendar, but this widget does not work out-of-the-box.

To display the tickets in this calendar, the following settings need to be set by an admin user:

  1. Create the following dynamic fields:

    Object Type Name Label
    Ticket Date / Time CustomerTicketCalendarStartTime Calendar Start Time
    Ticket Date / Time CustomerTicketCalendarEndTime Calendar End Time

  2. Navigate to Frontend → Agent → View and select a view to add the dynamic field to.

    For example add these dynamic fields to New Phone Ticket screen and New Email Ticket screen to set the dates at ticket creation time, or to Ticket Free Fields screen to set the dates for existing ticket in the Miscellaneous → Free Fields menu item of the Ticket Zoom screen.

    • Ticket::Frontend::AgentTicketPhone###DynamicField

      • CustomerTicketCreateStartTime → 1 – Enabled
      • CustomerTicketCreateEndTime → 1 – Enabled

    • Ticket::Frontend::AgentTicketEmail###DynamicField

      • CustomerTicketCreateStartTime → 1 – Enabled
      • CustomerTicketCreateEndTime → 1 – Enabled

    • Ticket::Frontend::AgentTicketFreeText###DynamicField

      • CustomerTicketCreateStartTime → 1 – Enabled
      • CustomerTicketCreateEndTime → 1 – Enabled

  3. Add more queues to CustomerTicketCalendar###Queues setting (default is Raw queue only).

If the dynamic fields contain values for the tickets, the tickets are displayed in the widget.