Administrator Interface¶
This package has no administrator interface.
Configuration¶
This package includes the functionality to create articles for a ticket with the X-OTRS-OutOfOffice
header without changing the status of the ticket. The module also prevents the locking of the ticket if mentioned header is present.
To configure this feature:
- Go to the System Configuration screen.
- Select OTRSOutOfOffice in the Navigation widget.
- Navigate to Core → Email → PostMaster in the navigation tree.
- Activate the setting
OTRSOutOfOffice-Header
. - Select OTRS in the Navigation widget.
- Navigate to Core → Email → PostMaster in the navigation tree.
- Add the
X-OTRS-OutOfOffice
header to the end of the list in settingPostmasterX-Header
. - Deploy the settings.
- Go to the PostMaster Filters screen of the administrator interface and add a new postmaster filter.
- Set email header
X-OTRS-OutOfOffice
with value 1 of an incoming email based on whatever regular expression or text you want to use (e.g. Subject: [Out of Office]). - Click on the Save button.