Outdated documentation

You are looking at the documentation for an older release. For the latest information, please see current release documentation.

New Process Ticket

To send an email to a customer user via a process ticket:

1. Click on the New Process Ticket menu item of the Tickets menu.
2. Select a process from the drop-down list.
3. Enter your customer information as already known from email tickets.

On submitting the activity dialog, the article gets sent to the configured customer user.