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Process ManagementΒΆ

This package includes several examples of predefined processes that can help in some specific cases.

The following Ready2Adopt processes are available from the Ready2Adopt Processes widget:

Service Design::Availability Management (proactive)
Service Design::Availability Management (reactive)
Service Design::Catalogue Management
Service Design::Continuity Management
Service Design::Service Design Coordination (individual design)
Service Design::Service Level Management
Service Design::Supplier Management
Service Operation::Access Management
Service Operation::Event Management
Service Operation::Incident Management
Service Operation::Problem Management
Service Operation::Request Fulfillment Management
Service Operation::Service Validation and Testing
Service Transition::Change Evaluation
Service Transition::Knowledge Management
Service Transition::Release and Deployment Management
Service Transition::Service Asset and Configuration Management
Service Transition::Service Transition Planning and Support

To import a Ready2Adopt process:

  1. Go to the Process Management screen in the administrator interface.
  2. Select a process from the Ready2Adopt Processes widget in the left sidebar.
  3. Click on the Import Ready2Adopt process button.
  4. Deploy all processes.

During the import process, the system takes care of creating the needed dynamic fields and/or any needed updates to the system configuration.