Ticket Notifications¶
After installation of the package a new option will be available for the Send to field of the Recipients widget.
Manage Ticket Notifications¶
This feature add-on adds a new notification option for the service responsible agent.
Ticket Notification Settings¶
The following settings are available when adding or editing this resource. The fields marked with an asterisk are mandatory.
See also
For an example, see a default ticket notification which is included in a fresh OTRS installation.
Recipients¶
Ticket Notification Settings - Recipients
- Send to
- The service responsibilities of all assigned agents can be chosen with the option All agents responsible for the service to notify the responsible agents.
All other setting and options are part of the OTRS framework.