Outdated documentation

You are looking at the documentation for an older release. For the latest information, please see current release documentation.

Administrator Interface

This package has no administrator interface.

Note

For using this feature add-on, it is necessary to activate the drop-down lists via system configuration.

To activate the drop-down lists:

  1. Go to the System Configuration screen.
  2. Select OTRSTicketTimeUnitDropdown in the Navigation widget.
  3. Navigate to Frontend → Agent in the navigation tree.
  4. Activate the settings for the first, second and third drop-down lists, if needed.

To use a custom time unit:

  1. Change the value of the Name key to the custom time unit name.
  2. Add possible values to Settings key, where the first entry is the time in seconds and the second entry is the label to be displayed in the drop-down list.

It is possible to set default value for each setting using the Default key and any valid value from the second entry of the Settings key. This default value will be pre-selected in the drop-down list on the ticket screens.

Now open the New Phone Ticket screen or any other screen using time units on the Agent Interface and use the drop-down lists for hours and minutes to set the time units instead of an input field.