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Ticket Zoom

For each ticket you can set a time to reduce the quota of the customer. It is based on the work time units and there is a new drop-down field to reduce the contingent in hours or minutes.

To reduce quota in a ticket:

1. Create a ticket based for the customer.
2. Open the ticket in the Ticket Zoom screen. A new Quota list widget is also displayed in the right sidebar.
3. Add a note or any other communication article that has quota field.
4. Add a new time unit based on hours or minutes to reduce the quota.

Add Article Screen

Note

The quota can be also reduced in any ticket create screens.