Agent InterfaceΒΆ
This package has no agent interface.
To use this functionality on External Interface:
- Create two tickets on the agent interface.
- Choose the same customer user for both tickets.
- Link one ticket to the other one.
- Create a FAQ article. Make sure that the FAQ article is visible to customers or public. Just FAQ articles of this type can be displayed in the external interface.
- Link the FAQ article to the ticket created for the customer user.