Outdated documentation

You are looking at the documentation for an older release. For the latest information, please see current release documentation.

External Interface

This package has no external interface, but it shows linked tickets and FAQ articles in ticket detail view.

To use this functionality, an agent has to create tickets and FAQ articles in Agent Interface and link them together.

To see the linked object in external interface:

1. Log in as customer user.
2. Select My Tickets from the ticket menu.
3. Select a ticket that has linked ticket and/or FAQ article.
4. See the widget containing the linked objects in the right sidebar of the ticket detail view.

Clicking on a ticket or FAQ article will lead you to the linked ticket or FAQ article.