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Tickets

On opening the Ticket Pending screen the functionality pre-fills the fields with the restored information from the last pending reminder set by the agent. This includes the following fields, which are pre-filled in the ticket pending pop-up screen:

• Pending date
• State
• Title
• Text (if the text comes from a note article created by the Ticket Pending screen)

The functionality works only, when the target time is not expired, then the standard functionality sets the usual default values.

Contents

• Ticket Zoom
  • Use Case Example