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Ticket Notifications

This package adds the following notifications to the system:

• Watchlist agent article notification
• Watchlist customer article notification
• Watchlist move notification
• Watchlist owner change notification
• Watchlist queue change notification
• Watchlist state change notification
• Ticket watcher reminder notification

To view the notifications:

1. Go to the Ticket Notifications screen of the administrator interface.
2. Find the notifications start with Watchlist.