Master / Slave¶
This package adds support to create slave tickets from a master that follow their master updates. The feature has basic mode and advanced mode. Basic is the default mode.
In basic mode, it is possible to define a master ticket and some slave tickets that follow their master ticket updates:
- Replies (sent new articles as email)
- Notes (any new article)
- State changes (including pending time set)
- Priority changes
- Owner changes
- Responsible changes
- Lock status changes
注解
The master/slave status cannot be changed in basic mode.
The advanced mode allows to make the use of the master/slave relations more flexible by adding support to create new master ticket, remove the master or the slave status or assign a ticket as the slave ticket of another ticket.
The features of the advanced mode can be enabled or disabled in the system configuration.
- 可在服务包中找到
- SILVER, GOLD, TITANIUM, PLATINUM
- OTRS软件包管理器中的软件包名称
- OTRSMasterSlave