工单设置¶
在安装本软件包之后，管理员界面的 工单设置 组中将有两个新模块可用，并在 服务级别协议 模块中添加了一个新字段。
注解
The configuration of the standard escalations in OTRS are not related to advanced escalations. You should decide if you want to use the standard escalation types of OTRS or individual escalation types of advanced escalations. If you configure both then you will have parallel escalations.